GWM South Africa
Reviews and Complaints

Good Day
My vehicle was broken in to and I have to replace the driver side window of my GWM C10 2013.
I ordered the window and paid for it on 20 August 2019 and was informed it will take 3-4 working days. I called on Monday 26 August 2019 to find out about the window as nobody from the Motorama GWM dealer in Voortrekker road Cape Town has contacted me. I was informed by a very rude man that even thou I ordered and paid for the window on 20 August 2019 they only ordered the window on 23 August 2019.
On Wednesday 28 August 2019 I called again and this time spoke to the parts manager and he had excuses of the truck late but he will call me the next day. It is now Monday 2 September 2019 and still no window.

A replacement window that was supposed to take 3-4 working days is now 11 working days, and the window is still not here.

This is absolutely the worst service I have ever received.

I would appreciate some feedback regarding my complaint.

Regards
Theresa
Cell [protected]

I recently bought a GWM Steed 6 From GWM Boksburg.

I requested the following Extras to be fitted to the Vehicle:

• Smash and grab
• Tow bar
• Nudge bar
• Tonneau Cover
• Canopy (Including Smash and grab on the windows)
• LED Bar

I was advised that I could collect the vehicle on 15 February 2019 with all extras fitted with exception to the Canopy which needs to be fabricated due to nature of the vehicle being so new (Which I agreed upon). Upon my arrival to collect the vehicle I was advised by the salesman (Andre Peterson) that the Nudge bar received was incorrect and therefore the Nudge bar and LED bar has not been fitted (This was not communicated at all until I was there to collect the vehicle). I requested GWM Boksburg to advise me when the items will ready including the canopy and I will return the vehicle to have these extras fitted.

Monday 18 February 2019 I got in touch with the salesman, I notified him that the Tonneau Cover has already started to tear and that the closing around the Roll bar was to big and that I could fit 3 fingers in there, he advised me that they needed 10 work days to have the canopy fabricated and also that the Tonneau cover would be fixed when I return the vehicle to have the canopy fitted. I agreed I will return the Vehicle on Friday 1 March 2019. On 28 February I contacted the salesman and advised him that I will only be able to bring the Vehicle on Monday 4 March 2019. He advised me that it was fine, as soon as I bring the vehicle the will start with the Nudge bar and LED bar, fix the cover and thereafter I would need to take the vehicle to Pretoria, which is on my way home, to have the Canopy fitted.

On Monday 4 March I arrived at 08:00 and pointed out the damaged cover to the Salesman as well as the concern that the Aluminum bars for the Tonneau cover keep falling out while I am driving. I was advised that he will address the concerns with the supplier and he took the vehicle to the supplier to start work. I was advised that they needed 2 to 3 hours then the vehicle would be returned and I can go and have the Canopy fitted. Once again I asked the Salesman if the canopy was completed and he advised me that it was. The canopy supplier was waiting for me. By 13:00 the salesman came to me and advised me that the canopy supplier was worried about the time to have the canopy fitted due to the fact that my vehicle had not yet been returned. They are aware that I stay in Lephalale which is 340km away from Boksburg, and told them to make the necessary arrangements with the supplier due to the fact they I could not drive up and down every time to have this resolved..

The manager (Pieter De Jager) apologized and advised me that he will contact the supplier and advise me accordingly. I was advised that the supplier still needed my vehicle for 4 more hours to measure fit and continue to fabricate the canopy, which was contradicting the statement made by the salesman. At this point I have also not received the Natis paper and I have also not been able to register the Vehicle I spoke to the manager and he advised me that I will receive the Natis paper, they will issue me with a new Permit, agreed to pay the service fee for the licensing due to me not being able to take off work to have this done. The vehicle returned from the supplier at 14:15 and the Tonneau cover was repaired where it started to tear but the closing area around the roll bar was not fixed. The Aluminum bars on the back was not fixed In fact the one plastic piece where the bars go into have been broken. My vehicle was returned with more damage.

At this point I was furious and the manager offered a courtesy vehicle in order for me to return home and that they would arrange for the Canopy to be fabricated and fitted and then they would return my vehicle to me in Lephalale. I objected due to the fact that I do not want to take responsibility for a vehicle that was not mine and I do not feel comfortable with any stranger driving my vehicle. The manager understood and advised me that he will discuss the issue with his supplier and help drive the matter.

11th of March 2019, I still do not have reliable feedback as to when my Canopy will be completed, Only that they have ordered a vehicle which will be delivered this week and then to be sent for canopy fabrication. The License and registration fees which I submitted to GWM for refund on 06 March 2019 Was only released for payment 11 March 2019. My LED bar has been poorly fitted and is Loose (video was sent to the manager) and I am afraid that it could fall of at any point. I will need to take the vehicle in to a place in Lephalale to have this fixed - Manager asked if I could tighten this myself (THE CUSTOMER) or if I could take this in to a fitment center. I advised that I will need to take it in because it looks like the Grub *****s have fallen out. ONCE again this is not my responsibility as a customer to install / tighten / repair poor Quality workmanship from GWM approved Suppliers. LED bar was fixed by a supplier in Lephalale at a cost of R150.

I also raised a complaint with Haval Customer Care, Super Group which GWM Boksburg falls under. I was contacted and they advised that they would follow up until I am completely satisfied with the products. This has not happened. The Manager Pieter contacted me and advised that the Canopy will be fitted in Lephalale on Friday 15 March 2019 and also followed up and advised that we are on Schedule to have this finalized. On Thursday 14 March I was advised that due to delays this will only be fitted on 19 March 2019. On 18 March 2019 I received a request to provide and address for the installation which I had done. On 19 March 2019 at 08:21 I sent a message to the Manger Pieter wanting to know what time I could expect them. This message was read and once again no response from them. At 11:09 I asked if I should patiently wait until they arrive, if ever. Still with no Feedbac****!

Furthermore, the Roll bar has latent Defects which has started to RUST. Vehicle is only 1 month old. NO ACTION was taken for the Tonneau cover that was damaged by the supplier,

I was requested to have this repaired in Lephalale on my time and My expense, send them the Invoices and they will refund me. Clearly if you bought a brand new vehicle you would not be expecting any of these issues nor be expected to sort out all the issues.

I am Really appalled by the Service I have received since the Offer to Purchase the vehicle was signed. I am very happy with the Vehicle that I purchased but I would not recommend anyone to purchase a vehicle from GWM Boksburg due to the BAD customer experiences I have had. I have wasted so much of my time contacting GWM Boksburg for feedback. Wasted my time and Money to take the vehicle there in order for them to complete the installation of the Extras.

Lastly don't expect the client services to resolve anything. They care just as little as the Dealer

We purchased a new vehicle from GWM Alberton in March last year. All went well up till now. The vehicle started overheating end of January of which we took the vehicle to GWM Boksburg immediately to have the problem sorted out. The also advised that they will do the 15000 km service as the it was less then 1000 km away. We received the vehicle back and all seemed well. The 3rd of March the vehicle lost power, did not want to idle and we had the vehicle towed to Boksburg GWM again to have a look at the problem. My husband informed them that he does not think this is appropriate and he would like the vehicle to be changed with a new vehicle as all trust has been lost in the reliability of it. They informed him that he should take it up with the dealer we bought the vehicle from and so we did. Without any success from the Sales Manager I decided to contact the dealer principal and she advised that the situation is being attended to. She contacted me back informing me that the warrantee claim was rejected due to bad workmanship on the work that was done end of January. GWM Bokburg managed to get the claim approved and is insisting that we collect the vehicle after we have requested the vehicle to be exchanged with a new one numberous times. The only communication that was received was via email and the Dealer Support Manager was CC'ed in all correnspondence but no efford was put in to resolve the query. The problem that we are facing is that the warrantee of the vehicle is now in question. When will the vehicle break down again with warrantee already rejecting claims on bad workmanship. I do not feel that it is fair to expect us to pay for a NEW vechicle but constantly worring about breakdowns. We do not expect GWM to refund us as my husband likes the brand and understand that there is possibilities of "dut" vehicles in the market and suspect that this is one of them. Please can you assist to get this sorted out as it will be 3 weeks this Friday that we do not have a vehicle and this is causing a huge inconvenience for us.

I have had no luck in getting through to the GWM head office.

I purchased a brand new GWM C10 on the 4th November 2013 from the GWM Roodepoort dealership in Constantia Kloof. On the 14th November 2013 I noticed water leaking from the light inside the car which I immediately reported to the dealership. I was asked to bring the vehicle in to see where the water was coming from or how the water managed to get into the light. The vehicle was taken in and a very poor job was done by putting thick black silicone above my windscreen.

The problem started again on the 27th January 2014, by this time my roof lining was damaged from all the water which had leaked in. I took the vehicle back to the dealership where they tried cleaning the roof lining which just made the roof lining look worse than what it was. I was then told they will submit a warranty claim to replace the roof lining which will be done on the 10th February 2014. A week later I did not hear anything from them which is when I contacted them on 17th February 2014. I then received an email to say that they are waiting for the lining to come from the warehouse, they will let me know as soon it arrives.

A month went by and still no news from them. I tried calling and sent an email on the 24th March 2014 to follow up and was told the warranty department will contact me. On the 26th March 2014 I was asked to bring the vehicle in to take photo's for the claim as it was not submitted yet. I took the vehicle in and they took the photo's. Two months went by and I decided to go back to the dealership, only to find out it had closed down. I then took my vehicle to be serviced at the Westrand dealership on the 6th August 2014 and was told that a claim will be submitted. I had to run after the warranty department at this dealership. Every time I called I was told she is working on it she will call me back. I had to keep calling the dealership to find out what is going on. Three months later GWM Westrand finally gave me an answer stating "As discussed with warranty department warranty does not cover damage on interior roof lining.
No warranty was submitted to repair water leaking in to vehicle from windscreen, when it was repaired by GWM in Constancia Kloof."

I have owned this vehicle for a year now, I submitted a complaint ten days after having the vehicle and my problem has still not been resolved. I have received pathetic service and have been given the run around form day one! I will never ever purchase a GWM again, its poorly manufactured and the service received from the GWM dealerships is extremely poor! I want this matter resolved as soon as possible. I purchased a brand new vehicle which looks disgusting and very untidy inside. Its totally unfair for me to be having this problem for a year now. Its not my fault the dealership closed down and did not have the decency to inform that they will be closing or refer me to another dealership.

October 2014
Gwm south africa
To whom it may concern,
On the 22 nd of january 2014 I bought a gwm h5 from gwm
Boksburg. The branch asked me if I would please use them for the servicing for the h5 and I agreed. The car was taken on the 10 th of june for it’s 10, 000 km service. I was quoted r1, 400.00 for the service and was invoiced r1, 915.00. During the service, the h5 was taken to the wash bay where the driver’s door was left open while the car was being reversed out, ripping the door into the opposite direction. The door has since been repaired but is still rattling and has air noise while driving.
On the 17th of october, the h5 was taken for it’s 20, 000 km service and we paid r3509.25, after being told that the 20, 000 km service would not be as expensive as the 10, 000km service. The door is still rattling with air noise and we have to take it back again. When the car arrived home after the 20, 000km service, my driveway and garage floor was covered with oil and there was a smell of oil burning inside and outside of the car. I was told to bring the car back on monday and they would have a look, leaving us without transport for the weekend, so I arranged for someone at gwm to have a look on saturday. I noticed that the oil had been overfilled x2 and the oil was all over the engine, exhaust etc. Please see attached pictures.
After the 20, 000 km service, I have noticed that the engine has become very noisy, the oil spillage was not steam cleaned off, the door worse than it was before, no follow up or explanations. My wife, who drives the car, did receive a verbal apology when she took the car in on saturday but since we have bought this car, it has just been a comedy of errors. My wife is in a sales position. She cannot afford to be without a car and certainly cannot afford to go backwards and forwards to gwm on issues that are caused by gwm. We have never had this sort of thing happen with our other cars from other brands and we now really regret buying this vehicle.
Can anyone please advise me what I should do? Should I sell the car, take it to another branch, fix the problems myself?
Regards,

We bought a GWM ba Workkie in February this year and the salesman waLuke Billet. This is when Clints mom started with her admission at hospital etc.
The salesman pressured us everyday to take delivery of the vehicle once we gave
him the go ahead, and we went in and signed the deal. It was around 12 Feb. We
told him we will take delivery on the 01st March because we wanted an invoice
for after financial year end. Luke said we can take delivery of the vehicle and
they can supply us with an invoice for 01st March – no problem. He said he would
confirm with us as he didn’t want to say anything without confirmation. He
called me back to say the F&I person, Keera said its fine. We went in to
sign and she confirmed the same again. She filled out all the forms and asked
clinton to sign here, sign there etc.

|
When we took the vehicle he said service plan etc all ready and he wrote on
the back of the business card [which I still have] the phone number for the
service department and the persons name, One of my staff was there [Nonhlanhla].
He carried on to tell us that it also has a AA roadside assistance.

We took the vehicle in today for its first service and we were told it
doesn’t have a service plan.

I have phoned and emailed for the invoice, we still do not have it.

We bought a GWM Workhorse from GWM and was promised the world by the Sales Person. We were phone 3-4 times a day and were pressured into taking delivery of the vehicle once we gave the go=ahead. At the time our mother was admitted to hospital and everything came to a halt. We wanted to wait for delivery until the 01st March due to tax year end, and were told to take delivery and they would give an invoice for the 01st March. This was confirmed with the I&A first and it was agreed. We have been calling since the 01st March until 09.07.2014 and have still not received an invoice for the vehicle. We booked the vehicle in for a service today and was told that we do not have a service plan. How? We never buy a vehicle without a service plan, this is not the first time we buying a vehicle. a new vehicle without a service plan. I queried this and was told it doesnt have a service plan but the manager will check if
we opted for this. Secondly, we cant get an invoice for the 01st March if delivery was a few days prior although F& I was suprised that i did not get the email, AGAIN. Pieter Uys said he will check the customer docs that was offered to us besides being informed differently. They have said that it is our responsibility to check the finance agreement and see if it is / is not included. The documents the were to check only includes offers of warranty and insurance and not service plan as it is optional, so therefore they cannot account for offering/not offering it.
The sales person no longer works there so we are told we didnt pay for it so we cant claim it, and if we want it they will ask a sales person to call us and we can finance the same. Our staff member was also present when the sales person explained the service plan and wrote on the business card, we still have, where to go and who to phone for services. YET we did not have a service plan. We got hold of the sales person who says the F&I should have offered the service plan to us. If they had, we would have cancelled knowing the price is excluding. GWM is no longer a cheaper option. The fuel consumption is now very high and the engine or something is loose on the vehicle underneath.

I wander if we have a warranty or if that was also a sales gimmick. NOW WHAT, we left to be told you didnt pay so you dont have even though we were misinformed. The manager says he and I have no proof of what was said or not, so tough luck.

DONT EVER BUY A GWM - ITS THE WORST AFTER SALES I HAVE EVER RECEIVED FROM ANY DEALER OTHER THAN CAR CITY.

What do we do. Do we just leave it and pay for services, or should there be
someone accountable as we thought it is included, and included in the price. I
know and have confirmed its not but that’s not the impression and information
were were given.

We bought a new bakkie last year end October, within the first three thousand kilo's the brakes gave problems after a lot of fighting and complaining we replaced the brakes, at five thousand kilos the gearbox start giving problems, you can't get reverse, after a big struggle this was fixed, then on 10 000 kilo's the bakkie went for it's first service after that there was a noise in the turbo, when we phoned the Roodepoort 14th avenue service center where the service was done they said it's normal, we went on vacation to Cape town the second day in Cape town the Turbo made a terrible noise and we took it to GWM in Good wood the guy there said the Turbo was damaged, the people that did the service damaged the pipe going into the turbo, and placed it back just like this, this pipe broke and damaged the veins in the turbo, but Good wood staff could not help as it's festive season and they don't have parts they cut off a peace of the pipe and said it should be fine, we then started phoning head office, Nicki at head office tried to sort out the problem and got Nissan in Tokai to fix the turbo, we did not have any transport for 5 days of our vacation in Cape town, we were stuck, on Saturday at about 12 the hired car arrived, we had to leave on the Monday again back home but the car was not fixed, my mother was dying in Joburg and there was nothing we could do to get home, the bakkie was fixed on Tuesday, we packed and left for Joburg when we got to the hospital on Wednesday morning one o'clock my mother where not responding anymore, she passed away on Wednesday Afternoon and we did not make it on time to say goodbye because we bought a car that's just breaking all the time. The turbo is fixed now there's a noise at the front wheels when you turn the steering wheel. I am very disappointed in GWM this is my third new car I bought and the only one that is giving me problems all the time, now I lost more that half my vacation because of no transport and I lost my mother without saying goodbye just because I made such a mistake in buying a car at GWM..

Good day, we were looking at a bigger car because I drive a florid cross and I have 2 sons still primary school. Well me and my husband saw a steed 2.8 dubbel cap bakkie that was perfect for us and I phoned the lady at gwm springs to hear if the car is still available and what they would give my florid. Well my florid is a 2011 model with 41000 km on the clock and it's spotliss, well the lady arrange for us to see and test drive the bakkie and asure us that they woul settle my florid and then we can buy the bakkie, everything was approved and we were happy, the day when we took our car and went to fetch the bakkie we were shocked, they didn't settle the amount, they load extra on the bakkies price because the settlement amount was to high for them, they never told us that ontly when we signed the contract, secondly we had 3 different tyres on the vechile and when we querie about it, they said it has went though the test and past the road worthy test so it must be fine, the lights didn't work proparly and they said it must be like that, when is said we must cancell the deal I want my car back, suddenly they want to check the lights and tyres, well they did check the lights but said it is standard and correct, well I can't see a darn thing in the night and it can lead to an accident, but they don't want to check it again. Then the tyres the owner (bob) said he will give us the same tyres and I put 2 tyres on that was the same and said the other he will order and we can just go to hi-q to put it on, well i'm still waiting. I just went to take out the licence because they don't do it but will refund us if I send then all the receipts, well I had to pay r545.00 just for the licence and big surprice the car never went for a test for road worthy, now I have to take it and it will cost another r500 or r600 and they laid to me telling me that they did send it for the test, I now have to buy some numberplates as well. I really would like to cancell this deal. I think the customer service is pathetic and will never never recommend someone to go to gwm springs, I phoned bob and all he can say is sorry he will phone me this afternoon regarding the tyres, but I don't have high hopes because i'm already waiting 2 weeks for his answer. Hope this complaint doesn't fall on death ears and somebody does something about it otherwise gwm will never see me again as a customer.
C swanepoel
[protected]

1. As from last year May when the keys of the vehicle burned out and they replaced the ignition and key set the central locking do not work. The vehicle were their for two services after that and still it is not repaired. According to them (Graham) the workshop manager the code is incorrect. I paid for it and still not working.
2. As from about 4000 Km I experienced problems with the aircon. They replaced it at that stage but still at every service their after they fill it with gas or whatever and then it works for only about 300 km and then no cold air. The air from the aircon is warmer than outside.
3. The vehicle (Double cab Steed 5) Reg. No CGS 983 L is now at 45 000 km and still all above not repaired. The incident happened last year May when my house burned down and the key replaced.

THIS IS ABSOLUTE NOT ACCEPTABLE

Formal written complaint against gwm centurion

Gwm centurion – select auto group

Cnr. of hendrik verwoerd and old johannesburg drive. centurion • pretoria

Stan jones
Dealer principle
[protected]@centurionselect.co.za
[protected]
[protected]

stephen watts
general after sales manager
[protected]@centurionselect.co.za
[protected]
[protected]

mark da silva
sales manager
[protected]@centurionselect.co.za
[protected]
[protected]

Vehicle # 1: financed through gwm finance a division of wesbank, fax: [protected]
Account number: [protected]
Bw 74 wg gp – gwm steed 5, 2, 5 tci
(responsible driver: peter van wyk, [protected])

The four vehicles were purchased from gwm centurion and took delivery thereof during may/ june 2012.

Within two days after taking delivery, I started to experience problems. the turbo was making a noise and the right front shock collapsed. I was advised by the dealer that the problem will be address with the first service.

With the first service at 10 000 km, I was advised by the then workshop manager that it was not the shock but the exhaust that was loose.

The next day, I contacted the workshop manager complaining about the same “shock” problem and turbo that was still making a noise. I was again advised that with the next service of 20 000km the problem will be addressed.

Before the next serviced interval the turbo boost pipe burst. I contacted the dealership and was told to bring in the vehicle – I explained that the vehicle is not drivable but did not get any assistance from them. I contacted our companies’ insurance company, which is outsurance whom collected and loaded the vehicle onto a rollback from olifantsfontein.

The boost pipe was replaced the same day.

With the service, I again complained about the turbo that’s making a noise and the shock. the turbo was tested and replaced. shock problem was, however, not addressed.

At approximately 23 000km yet another turbo boost pipe burst. I contacted the dealer and was told to drive the vehicle to the dealership. at the workshop, I was told that they have no stock and the workshop manager then decided to remove one from another vehicle of the floor.

With the 30 000km service, I complaint again about the turbo that was making a singing noise and also the shock that was still not attended to. yet again my complaint was ignored.

At approx 35 000km the engine made a loud noise followed by huge amounts of black smoke exited by the exhausted and experienced immediate loss of power. so much smoke came from the exhaust that I was pulled over by ekurhuleni metro police on the r21. yet again, I contacted the workshop manager but he was not available. I was advised by the front desk assistant to drive the vehicle like that to the dealership. when I arrived at the dealership a gentlemen by the name of stephen inspected the vehicle, revving the motor and said: “it’s the turbo.” I told him that there is a knocking sound in the engine and insisted to have a mechanic have a closer look. the vehicle stayed at the workshop and the dealer supplied a loan vehicle for the period.

Various follow-ups were conducted and after two weeks, I was contacted by the workshop manager, marius informing me that the pin between the push rod and the number 3 piston came loose and damaged the sleeve.

Through a claim process the engine was replaced. at that time, I was already almost two months without my bakkie. I need a bakkie as our core business is construction and material and laborers’ needs to be transported.

After receiving the bakkie back, I experience loss of power and contacted the dealer. I was then only informed that with the replacement of the engine, the turbo boost power had been adjusted (reduced) in order to protect the new engine. after reminding them about the shock problem, the shock mounting was replaced. I also queried about the future service intervals and was told to service the vehicle on 40 000km and thereafter every 10 000km. surely this is incorrect, as the service intervals should follow with 10 000km intervals from the kilometers the new engine was replaced but was assured to keep it to the original service agreement to coincide with the warranty agreement.

At approx 41 000km yet another boost pipe burst. vehicle back and it was replaced. I then questioned the burst pipe as due to the power that was already adjusted (reduced), why does this problem continue. I was informed that it was a poor quality boost pipe that was replaced before and they then replaced it with a silicone pipe.

At approx 42 800 km I complaint on the 20 december 2012 about a knocking noise in the engine. the following afternoon it made a loud bang, dark smoke and loss of power was experienced. the same problem as before arises.

On the saturday morning I contacted the dealership and explained my problem. the lady said that I must bring the vehicle in but on our arrival a gentlemen by the name of mark da silva was extremely rude and threatened to contact the saps to tow the vehicle from their premises and refused to accept the vehicles key. after a confrontation in front of customers I left the vehicle parked in the parking area in front of the workshop area and left with the key in my possession.

I managed to get the contact details of the dealer principle, stan jones. I contacted him as I left the premises and left a message. up until now he had not returned my call. same was done with sales executive, stephen watts.

I returned on the thursday, 27 december to hand the key in to the workshop manager. I informed him of the problem I experienced with mr da silva and was told to lay a complaint.

After two weeks I was contacted by the workshop, informing me that the injectors need to be returned to the factory for testing.

On monday, 4 february, I contacted gwm customer care and complaint again. I was promised that she will enquire about the progress and that clarissa will be in contact with me shortly but i’m still waiting for a courteously call. not once have I received a reference number for any of my complaints.

After numerous calls and follow-ups with the dealer and gwm customer care, I was informed by the workshop on tuesday, 5 february that the engine was going to be replaced again, but the new engine will only arrive in sa on the 14 march.

On monday, 18 march, I contacted gwm centurion enquiring about the engine that was supposed to be delivered on the 14th, I was once again told that the workshop manager is not available and “nee meneer, jou engin het nog nie gekom nie”, “ons weet nie wanneer dit sal kom nie”…. this is now the 15 april, a month after the promised date and still nothing…

As I said before, our core business is construction and that I cannot operate without a vehicle yet our hp repayments still have to be executed every month at a monthly installment of r4900.00 excluding the insurance payable. I have had only 3 full month’s usage of the vehicle, the rest of the time it spend time in the workshop. where is the “value for money”!

vehicle # 2: financed through gwm finance a division of wesbank, fax: [protected]
account number: [protected]
Bf 76 sm gp – gwm steed 3, 2, 2 lux petrol
(responsible driver: johan erasmus, [protected])

After taking delivery of the vehicle numerous complaints was lodged at gwm centurion about a gearbox noise when in gear 3 and 5. vehicle went for the appropriate service intervals and was constantly promised that the claim will be approved shortly.

About 3 weeks ago the problem intensified to such a degree that mr erasmus refused to drive the vehicle any further. since then the vehicle are stationed at gwm centurion. the vehicle was tested and it was found that gear 3 and 5’s bearings have ceased and that the gearbox needs to be replaced. he was informed that the new gearbox will also only arrive in mid march…

After threatening the dealer mr erasmus received a courtesy bakkie from the dealer until his vehicle have been fixed. the following day mr erasmus notified the workshop that the loaned vehicles front brake pads were metal on metal. he was told to continue driving like that until his own vehicle is repaired.

No courteously calls were received from the dealer up until now. mr erasmus had to keep in contact with the workshop until tuesday, 5 february when the loan bakkies brakes started to binding. he immediately took the vehicle back to the workshop for inspection and was informed that the discs were damaged and needs to be replaced. they also informed him that it will take 3 working days to fix….. yet again without a vehicle and had to rely on others to assist to perform his working duties.

Since then the vehicle have been fixed.

Vehicle # 3: financed through gwm finance a division of wesbank, fax: [protected]
Account number: [protected]
Bw 74 wg gp – gwm steed 5, 2, 5 d
(responsible driver: enos, [protected])

Since taking delivery the vehicle’s speedometer was not working. no kilometers driven could have been recorded for the next four months after the delivery date. and due to this no indication of when to book the vehicle between the service intervals could have been performed.

In this period three boost pipes were replaced and nothing was done to the noisy turbo.

Once again numerous calls were logged with the gwm centurion dealership but to no avail.

Vehicle # 4: financed through mfc a division of nedbank, fax: [protected] account number: p12058773/002
Bw 74 wb gp – gwm steed 5, 2, 5 tci
(responsible driver: ryan sauerman, [protected])

After taking delivery at approximately 7 000km the brake pads had to be replaced.

On 10 000km service interval he was informed that the disc brakes had to be replaced. he also, at the same time complaint about the prop-shaft that was loose and was making a noise.

Before the 20 000km service interval the boost pipe burst and damaged the turbo. after he complained about the singing noise the turbo was making, the dealer have done absolute nothing to correct the problem.

Furthermore, yet another complaint was logged with the workshop with regards to the suspension – nothing was done!

With the last three service intervals he also complaint about gear number 4 that is struggling and making a grinding noise when changed. this has not yet been resolved.

The vehicle with the above problems was taking to gwm centurion.

With all the problems we experienced above, only two vehicles are currently on the road and the business is seriously dependant on operational transport. currently, it is affecting our financial situation as other means of transport had to be arranged.

We are hereby requesting that the media, financial institution where the hps are held, the necessary ombudsman, and others to intervene as we are a small/ medium size enterprise and cannot afford to pay for vehicles which are not in use or operational.

We have lost a tremendous amount of work due to the company not having adequate transport and therefore urge you to intervene, as we are demanding that the vehicles be replaced and/ or sales agreement cancelled to enable us to purchase some another brand with a customer service!

Please note that the above vehicles are all equipped with an i-track device and are monitored 24 hours for any abuse

Jaco coetzee
Managing member
Cell: [protected]
Office: [protected]

Front smash on steed 5 on 27/1/2013 — panelbeaters on the 5/2/2013 — awaiting spares till 5/3/2013
A week ago, gwm provided support car, providing I insure that commercial vehicle which my insurance refused to do. — no support vehicle - as they promised on their website. phoned customer care line in jhb
Manager promised support vehicle yesterday and promised to get back which he did not as yet do.
Gwm promises to get spares from china if need arises and get spares by airfreight — 1 month and all my spares are not in.
Disguisting — what gwm displays and what they really do.

When the GWM steed we have started overheating (sitl under warenty)They just teplaced the termostat. After taking it back repetedly and to diferent dealers they could not find the problem with the enjin. IT was still overheating. After the warrenty expiered they found the problem, The head was cracked. With less than 25 000 km on the clock they now want us to pay for the repair. I have never heard of a new car with less than 25 000 km on the clock that cracks the head . Just shows you what crap they are selling. They should not be trading anyware in the world. STAY AWAY FROM GWM!

Goeie Dag,
 
Ek hoop jy kan my raad gee, omrede ek raadop is, my storie begin so
 
Ek en my man het in 2010 onderskeidelik n nuwe Steed 4x4 bakkie en Florid gekoop
by julle Witbank tak in Mpumalanga.
 
Van 10 000 km diens het ek begin raporteer my ( Thrust bearing ) raas en my handbriek
bly uithak,
 
Die personeel by Witbank tak het my altyd verseker dat ek maar so kan ry totdat die
bearing baie raas, so het die motorwerktuigkundiges by julle winkel gekom en gegaan,
elke nuwe een het my storie gehoor,
 
Uiteindelik het hulle in November 2012 besluit om maar die bearing te ruil.
 
Na seker n week het ek my motor terug gekry en dadelik besef daar is fout, iets het
geklink of dit los is, ek het die motor binne 15 min terug geneem en een van die personeel gekry om saam met my te ry, hul het gese dis net n klein probleem en ek kan maar so ry,
maar na seker n week het dit vir my geklink of die engine gaan uitval.
 
Ek het die motor weer terug geneem en hul het gekyk en gese dis nou my ratkas, hul het die motor ingevat in Desember en ek kon hom eers in Januarie weer terug kry. Toe ek die motor in Januarie terug kry toe vibreer die hele kar as jy vinniger as 60 ry, ek het die bestuurders in Ermelo en Witbank gekontak en die Witbank bestuurder het ons regtig probeer help, maar sy personeel in Witbank steek feite vir hom weg en raporteer nie al die klagtes wat hulle ontvang nie. Hy het n ander maatskapy gekry om kar reg te maak omrede die ambagsman in hulle werkswinkel is nie n gewalifiseerde motorwerktuigkundige nie, n feit wat ek eers agtergekom het in Januarie, anders sou ek nooit my voertuig soontoe gevat het nie.
 
Ek het vandag weer my motor terug gekry, maar nou is die radio weer stukkend, die verkoopsdame het buitekant die winkel op ons geskreeu en gese va net julle kar en moenie weer terug kom nie ( Lana Greyling ) Ek was van plan om die Steed bakkie in te ruil op n nuwe Steed 5 maar na wat vandag gebeur het sal ek dit nie eers ooreeg nie.
 
Ek voel ons was geduldig met hulle gewees omrede die bestuurder (Marius) ons altyd
probeer help maar hy is baie moeilik om in die hande te kry en sy personeel verjaag eindlik sy kliente. So ja ek sit nou met n vuil GWM wat se radio nie werk nie,
 
Ek oorweeg dit sterk om plakkers te maak vir beide ons motors om mense te waarsku teen GWM Witbank se swak diens, my motor word gebruik vir besigheid en sonder n motor verloor ek geld, ek kan nie nog langer sonder n motor wees nie.
 
Hoop om spoedig van julle te hoor.
 
Groete Venessa Botha
[protected]

U.e. entertainment
1003 kruger ave, lyttlton
Centurion – 0157
Email: [protected]@mweb.co.za
Fax: [protected]
Tel: [protected]/5/6

To who it may concern.
Gwm steed 2.8 turbo diesel single cab.
I’m am writhing in pure frustration.
Below is a long list of the problems and repairs made from the day of purchase new april 2010 to the last service april 2012.
Gwm service report
Notes:
Schedule services as mentioned below referred to standard service plan services
Unscheduled services as mentioned below refer to all work that had to be done in between services to maintain the vehicle
Work done as mentioned below refers to work that the service garage says they have done on their reports
First unscheduled service (3500 km)
• complaints logged
O 1st, 2nd & 3rd gears sticky on changing and gearing down
• work done
O checked gearbox oil
O adjusted clutch
Second service unscheduled (4504 km)
• complaint logged
O gearbox noisy on all gears
• work done
O none
First scheduled service (9338 km)
• complaint logged
O hazards switch broken
O spacer on diff noisy
O white cable hanging out under dash by pedals
• work done
O 10 0000km service
O check & adjusted all breaks and hand break
O repair hazard wiring
O secure cables under vehicle
Second scheduled service (19870)
• complaint logged
O clutch pedal making a noise when pushed in
O wheel rotation
• work done
O rotation of tyres
O 20000km service
O checked all brakes
O adjusted hand brakes
O lube clutch pedal slave and pedal
Third unscheduled service (24002 km)
• complaint logged
O engine light on dash is on
• work done
O reset dtc brake signal
Forth unscheduled service (26000 km)
• complaint logged
O brakes very noisy
• work done
O replaced rear brake pads
Forth scheduled service (28778 km)
• complaint logged
O 30000 km service
• work done
O 30000 km service
Fifth unscheduled service 36000km
• drop shaft fell off on high way, truck sent out to collect and repair
Third scheduled service (39396 km)
• requested
O 40000km service
O clutch making strange noise when pressed
• work done
O 40000km service
O pack front wheel bearings
O lube clutch fork
• report
O rear main seal leaking
Sixth unscheduled service (40613 km)
• request
O brakes not working properly
• work done
O refit vacuum pipe
Seventh unscheduled service (41500 km)
• request
O brake light not working
O attend to oil leak between gearbox & engine
• work done
O fit fuse on brake lights
O repair rear main oil seal
• report
O trailer connection to be tested
Eighth unscheduled service (42000 km)
• request
O prop shaft broke
O towed in
• work done
O tighten prop shaft bolts
Forth scheduled service (49800 km)
• requested
O 50000km service
O dome light not working
O paint on wheel cap
O attend to front brakes
O cluster lights warning
 lights coming on at different times intermittedly
• work done
O 50000 km service
O replaced front brake pads
O skimmed front brake discs
O replaced clutch switch
• report
O no stock on wheel caps
Ninth unscheduled service (56000 km)
• requested
O all warning lights come on intermittely
O brake lights not working
O engine and turbo full of oil
• work done
O repaired short in trailer plug
O replaced induction pipe
Fifth 60 000km service
• requested
O attend to right sun visor clip
O attend to dome light not working
O attend to interior fan not working
O attend to rear break nose
• work done
O service complete
O replaced dome light
O replaced sun visor clip
O replaced rear brake pads
O replaced interior fan
Sixth 70 000km service (69782km)
• request
O service
O attend to light on dash all flashing
O attend to brake nose
O right rear handbrake cable broken
• work done
O service done
O replaced front brakes
O reset dtc
O repaired hand break
Tenth unscheduled service (71662km)
• replace hand break cable
Seventh scheduled service (78048)
• request
O service
O repair brake lights
O repair all taillights not working
O repair interior light not working
O repair all lights on dash board not working
O replace left front globe
O reset ecu
• work done
O service completed
O repaired all above
Eleventh unscheduled service (80800km)
• request
O attend to clutch
O attend to rear brakes
O attend to cluster lights not working
O attend to brake lights not working
O attended to head lights not working
• work done
O replace clutch kit
O adjust and clean brakes
O repaired and wired towbar plug
O replaced bearing to clutch
Twelfth unscheduled service (83457km)
• request
O no speedo
• work done
O replaced speedo sensor
Eighth - scheduled service (89999km)
• request
O attended to oil leak
O attend to dash lights not working
O attended to break lights not working
• at this point myself and my business partner decided to meet with the wessie one of the partners with atlantis motors to get the bucky sorted, we have 14 vehicles as part of our fleet. all work well except the gwm steep (which was purchased to see if the vehicle was any good) it’s by far the worst of them all. on discussing all the problems and history of the vehicle wessie agreed that it was ridiculous and that he personally would assure the vehicle was sorted.
• the bucky was delivered in december around the 10th and was only ready for collection in 13th january 2012 this its self was ridiculous.
Apparently all that was broken was repaired and all was check 10 times over.
Thirteenth unscheduled service (92999km)
Firstly this is after only 3000km after the vehicle was given the all clearer and after it spent over a month in their work shop.
• request
O attended vehicle making strange noises while driving.
O attended to burning smell while driving
O attend to rear wheel tyre hinge faulty
On investigation it was found that the air con piping had broken off the body and was bagging around the inside of the vehicle.
Nothing else was found to be wrong.
Eleventh unscheduled service (96747km)
The vehicles brakes failed a gene this time one of my staff almost killed himself, vehicle was taken in on a truck.
Brakes line had broken.
This is just what is on the services history, what they have not recorded is the paint peeling off areas on the bucky, the front seat which from 30000km started to tear and the leather now is none existent. turbo housing needed to be replaced, carpets never returned after a service.
The gear stick broke in half while driving!
The vehicle is a death trap and gwm centurion (atlantis motors) seem to care less, as fare as they are conceded as long as we have money to spend on services and repairing the on-going list they are happy!

On reserving the vehicle back after the last incident I had a meeting with wessie to discuss trading the vehicle in as this could not go on and I thought it only fair that I was willing to purchase a new vehicle from them that the cover the reminder of the settlement or create a deal for us to be able to trade in this was not done they would not meet us half way.

Garth bianchi
Unlimited events entertainment

Baught a GWM Steed5 2.5 tci At Alberton GWM as i took it heard that the gearbox was noisy took it to GWM in Welkom to check it
out they said its normal I am a rep so do drive a lot with the first service i complained about the gearbox again they changed the
gear oil and said they are going to change the gearbox also complained about the oil leak on the tappet cover at the breather and a rattle right front said the gearbox are on backorder so is the part to fix the oil leak. Took the Bakkie for its 20 000 km service complained about the oil leak, gearbox and rattle again my bakkie is leaking oil were ever i stop gearbox still not avalible must ad that the service from Lambons Welkom are good but seems like the GWM dont support the dealers and dont keep stock in South Africa if any one can tell me who i can complain to at Head Office plz tell me. Steed 5 a great bakkie but if spares are not avalible and take more than 2 months and counting to be avalible its a great concern! Plz help!

I recently bought a car from GWM Springs and it broke down within the first month. I phoned GWM to bring the problem to their attention and they basicly told me it's not their problem. Before I purchased the car, they told me they had serviced the car and they showed me the full service history etc. I don't understand how a car can be serviced and then breakdown within the first month and then the dealer refuses to take any responsibility for the car.

I just wanted to warn the general public about this dealership and their mentality regarding after sales. Don't buy a car from GWM.