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Bought Haier AC at Target. Got it home, missing the Top Channel plastic strip that is supposed to be screwed to the AC to keep it from falling out the window.
Called Haier to get them to send the missing part. Gave her the model #, Serial # and our address and phone #. She asked if I had receipt, I said I had it, but it was in our truck and my fiance' has the truck with him at work.
She said I had to call back when I had the receipt in hand. I said, "what difference does it make if I have the receipt in hand or not?". She said that they CANNOT ship out any missing part until they have a copy of the receipt sent to them by CERTIFIED MAIL!
I said, "WHAT?! I have to send you the receipt Cert Mail BEFORE you will even consider shipping the missing part that YOUR company FORGOT TO PUT IN THE BOX IN THE FIRST PLACE? Your policy stinks!".
She said, "maam, I've been here for 3 years, I am not lying to you.". I said, "I didn't say you were lying to me. I said, your policy STINKS! So, it would be better for me to just take it back to Target.".
She said, "Well, you certainly have that option.". She gave me the reference # for our "case" to use when/IF we call back. Thing is, we had already called our local Target and they don't carry this model in their store. So, he is going to have to return it back to the location near where he works an hour away.
Target said they wouldn't be able to just open another box and take out the part we needed, we had to bring the unit back and return it and exchange it for another one. Ridiculous. It's just a plastic piece about a foot long and the unit is unusable without it or it will fall out the window! Either way, an AC unit is now unusable.
What difference does it make if it's the unit we have now, or one in the store? We have receipt and just need the missing part for crying out loud. Never heard of customer service like HAIER that requires you to send your receipt CERTIFIED MAIL before they will even consider shipping you the MISSING part. It's not like we broke it, it isn't even in there!
Why do we have to spend more money sending this thing CERTIFIED MAIL to them? We already paid $160 for the freaking AC to begin with! Unfrickinbelievable!
My 7 month old Haier dishwasher stopped working on 7/8/08 and I finally got a replacement sent to me on 8/25/08.
Their customer service tech must be trained to stall and not give information until the consumer just gets pissed and stops calling. It just happens that I am persistent and know how to manually wash dishes, so I finally got a replacement. I think it surprised them that I called 2 or 3 times a week and wasn't quitting. I called so many times I finally started talking to the same people twice and kept records of the names of people I spoke with.
I learned my lesson dealing with Haier due to their support problems my next appliance will be a name brand other than Haier.
Received wine cellar as Christmas gift in 2017. Was given warranty replacement august 2017 as controls on 1st one stopped working. One fan on replacement unit stopped working and the other fan rattles so loud it wakes us up in the middle of the night.
Originally told the replacement was not under warranty as the original unit warranty was expired. When complained, now they are willing to replace it, but only if I pay shipping AGAIN for the 2nd replacement unit. Tired of their defective products.
I purchased a dishwasher in Greensburg, Pa. in the amount of $249.00. I had trouble from day one, the soap dispenser did not open to dispense soap, the dishes were not clean, the dishes were wet, the dishes were greasy, sometimes the heating element got so hot it melted my plastic bowls, the unit actually got so hot that if I was asleep there could have been fatalities. The bottom rack actually melted wheels and bottom right side of rack totally destroyed. My husband and children and myself rented a movie to watch, I put the dishwasher on and had to stop it because we can smell something burning.
We literally had to throw some water on the rack and plastics. I have called Haier America several times and left numerous voice mails, and never had a response. I finally threatened to contact an attorney and then I received a phone call. They told me to box the unit, call them when it was ready and then fed-ex will come to pick up the unit. When the unit was picked up by fed-ex I was to call them back to let them know the unit was in route, then a new unit would be shipped out to me.
It has been a month now that I'm still waiting for a new unit. I have called and left more messages. They finally responded and said they dont have a unit that is comparable to mine and they were going to issue me a refund of $194.41. I paid a total of $264.00 tax included for the unit. They will not upgrade the faulty unit and they want to rip me off again with my refund.
My wife and I purchased a portable clothes dryer, HLP140, for her sister. She used it twice and it quit working the following week, that was somewhere around 8/01/2017. Since that time A&E Factory Repair Service made at least 4 service calls, under the direction of the Haier engineers. I'm not here to diss on A&E, because they do not normally service this product, they were hired by the manufacturer to complete the repair. All of the time and parts thrown into this thing has not corrected the issue. I have requested a refund or new dryer, and as I suspected, there has been no response, as they promised. I contacted Haier directly to over-night a new motor, per A&E's order and was told it was to be shipped 10/27/2017. Guess what no motor. All I got was:
Dear Valued Customer,
Thank you for your feedback. We sincerely apologize for the
inconvenience.
If you would like to contact our Corporate Customer Service Department
regarding your complaint, please feel free to reach us at [protected].
One of our representatives will be more than willing assist you.
Sincerely,
Haier America
Customer Service
In closing I called the number and had to leave a message, they never returned my call. I have had to initiate all conversations concerning this matter and I would never recommend a Haier product to anyone, their service ***!
I too have experienced this Haier warranty issues with a dehumidifier where Haier coaxes you into submitting a warranty claim and sending the cord and shipping etc.. My claim has been in since August with no word so I called. They told me the claim ticket had been closed and they thought I already received the replacement. I asked if they had a tracking number for the shipment of the replacement. They did not. Sooo, they reopened the claim ticket and now waiting to hear from 'corporate' to see if a tracking number will be generated. Now I must wait, but in light of the other complaints on this site I wonder if my fate will be the same as theirs. No more Haier products, I swear it! I hope Haier didn't get any bail out money because it seems to me that this is one company that truely deserves to go out of business.
This is the worst company in the world. The Haier dishwasher was already installed in a brand new home that I purchased. I am telling everyone I know to stay away from this company.
After several phone calls to customer service, I finally was able to speak to their legal department. Every employee that I spoke to at the company lied to me, ignored me, would not call back when they had promised. The leak in the dishwasher caused almost $1000 of property damage.
Trust me, this company is not interested in customers at all. They only care about their stupid money. I have never ever been so disappointed in all my life.
My water dispenser broke. Originally, they were very helpful by telling me how to get a refund. I did everything they asked. I followed up and they said everything was in order and I could expect a check in 2 weeks. It's been 6 months now and every time I call, they say there is a problem at "CORPORATE". I asked for a phone number for corporate and was told they don't have a phone number. I will call everyday until I have my check in hand.
I need to write a few more word to satisfy the minimum word requirement.
Haier america had a voluntary recall on toaster ovenRTO1400ss. Sent in form and cord exactly as told to. They pretended they never got it and refuse to mail free replacement. Instead they sent out a few months later another letter and form and return label. When i called them, Carol, at [protected] i was kept on the line and asked if i had my receipt. When i said i didnt they said they couldnt honor it. No where on the rebate form does it say you need a receipt. Well they got you to by their product, recalled it as a fire hazard, told you to cut the cord with the manufactures # on it mail it in and throw unit out..all of which i did even using their return label..then they pretend they never got it...i will never buy from this company or anyone they are affiliated with again!
Haier America,
I am writing you about one of your products that I purchased in December of 2017. The product was a wine cooler and it stopped working a month later. I called your company to report the item and was offered a replacement since it was clearly within the one year warranty. A replacement item was shipped but for some reason you shipped me an already damaged item in a new shipping box. (Photos are available) The shipping box was undamaged but the item inside was crushed in on the top, destroying the door as well. I called to complain about the unusual delivery and was told that I needed to bring the item down to the mail center and return it to you. I did that and never heard back from you. I called again and was offered another undamaged replacement. That never came! I called yet again and was told that the item was on backorder. I requested a refund at that point since there was no hope of ever receiving a working product. Your rep offered me a partial refund minus a 20% usage fee. Seriously... a usage fee for an item that only lasted one month? Of course I rejected that offer and requested the full refund. Of course, the rep said, this would have to be escalated to "corporate". Once again, no response from your company. It's now a year and a half since I purchased my first, and of course my last, Haier America product, and I have yet to receive anything for my initial purchase price. I called again today to inquire about the missing refund and was told that it was my responsibility to keep calling to inquire about the refund and that it would again have to be "escalated to corporate" and to call back in three business days. Clearly you, as a company, are not interested in quality or customer service, despite your customer service pledge:
Customer service and satisfaction is important to us.
We care about all of our customers and seek to give each one attentive service.
Our customers deserve the most efficient service from a knowledgeable, motivated,
and well-trained support staff. We will try to answer your questions and respond to
suggestions and concerns as thoroughly and quickly as possible.
To reach the level of excellence you deserve, please have your product model number, warranty and other needed information available when you call.
In actuality, your products are cheaply made and your customer service is abysmal. You have already lost more money from your poor handling of this situation than you will ever know. I have reported your company to several online consumer sites and everywhere I go I tell people not to purchase anything from Haier America. In fact there is an entire web site dedicated to complaints relating to your lack of quality and service.