Haier America
Reviews and Complaints

I bought an haier ac from vijay sales on 25th August 2018 and during the first year it was fine, I had serviced the Ac 3 times until August 2019, 2 were standard services and one because of the AC fan not working. I was honestly very happy with their service as they took my complaints in the middle of the night and the technicians called me the very next day and sorted my problems. Untill this point my AC would bring the room temperature to 20 degrees and the compressor would cut as normally keep the ac set on auto mode at 20 degrees. I live on the top floor of my building so during the day rooms are pretty warm as we don't have sun protection at the roof. The problem actually began in March 2020 when my PCB showed E2 error and the room temperature would not go below 26 degrees. Now just imagine, top floor and the room temp 26 degrees, I was using a table fan and cieling fan with ac and I'd still sweat. so I called the technician when he visited he found out that there was ice on the pipes behind the filter. He immediate said there has been gas leak so he fixed the leak by welding and then filled the gas. At this point the E2 error was still there. Due to lockdown there couldn't replace the PCB. So I continued to use the AC with E2 error. The cooling got improved slightly and the room temperature came down to 23 Deg. Now I've been used to 20 Deg and this Ac used to bring the temp down to 20 Deg so why can't it do the same now. So I got frustrated and called the technician again. Another guy came this time to check the AC and said the previous guy didn't fix the gas leak properly so we have to repair the leak first and then fill the gas. I said ok do it. At this point he replaced the PCB and the E2 error was fixed. He also took the grill temperature which was 9 Degrees. I was pretty pleased and the Ac brought my room temp to 21 Degrees and I didn't mind that at all. This might have worked well for 2 weeks and then the same problem. Room temp didn't come down below 25 degree. My electricity bill which was usually around Rs 3000 per month, went up to Rs 5500 per month with no change in our electricity usage. I figured that it could be because the compressor is not getting cut as the room temp is not going below 25 Degrees and I had kept the Ac on 20 Deg Auto Mode. So the next technician came and said sir did you see the previous guys create vaccum before filling gas. I said I don't know. So he used a vaccum pump and filled the gas once again. Till today even at 11pm at night the temp in my 10/10 size room does not go below 25 Degrees. When I asked the technician what's wrong with this ac, he said sir this is how it will work. There is nothing wrong with your AC, you live on top floor so this is how it will work. I told him that this is not how it used to work. What's changed? He said sir there has been few gas leaks and we had to repair the ac few times so if the Ac has been repaired these many times then naturally it will not work like new Ac. Before you judge me let me tell you that I've always serviced my AC timely, I did purchase their AMC for 2 years after the product warranty expired. So this Ac is now 2 years and 10 months old and it's just not fit for purpose. At this point I don't know what else can I do. All I am thinking now is to sell this Ac and buy a different brand. Had I known all these issues would be there then I would have never purchased Haier Ac. I have no issues with their service, they have always responded timely and even during lockdown.

I have ordered an automatic washing machine for Rs.29000/- from daraz express. I got the delivery today, my order # [protected]. the product I got has no documents included, no warranty documents, the silicon pipe for water inlet is missing, Moreover the product is externally damaged. As there is a big dent on the front right side of the machine. it seems horrible.

As there are no documents included, what should I do to return in this situation. please help me I am a regular customer of daraz.

Regards
Israr Ahmad Mughal
+[protected]
israr. tanveer. [protected]@gmail.com

Purchased a 1.5ton split ac, brand Haier, from Lulu on 06/04/2015. There has been constant water leakage from the inside unit from the first week. There have been 6 teams of service men trying to fix the issue to no success. The person Mr. Anil in the service centre of Yousif bin Yousif fakhro is adamant that he will not change the unit. My floor and wall is getting damaged because of the constant water dripping. Every time I call and complaint they just send some service person who say openly that everything that has to be done is done but the company is adamant on not providing a new ac. I am feeling cheated.

Product LED 40 M600 HAIER Brand LED TV
Serial No X 0248 Bill no 3234 dt 19 jan 14, shop Shiva Electricals Etwara Bhopal M.P.
Dear sir i have complained of product faults 2 time and lodge commplaint at the company customer care center as under
1. BH [protected] DT 2ND APRIL 2014 .
2. BH [protected] DT 6TH APRIL 2014.
Service engineer was visited 10 days back and informed that parts are diffective it is not be awailable . now no one listen to us
totaly harreasment & abusing language used by the company officers .

My grandparents purchased me a brand new Haier washer and dryer for my housewarming gift back in October 2012. Not only did they purchase two brand new appliances for me, but they also paid for an extended 3 year warranty, & delivery charge from HHGregg. The washer unit was working fine up until October 2013, a week before the manufacturer’s warranty was up. The manufacturer sent out an authorized repair company to replace the control board on the washer because it was faulty. The unit was working again until March 21st, 2014. The control board seemed to be having the same problem. I called the HHGregg extended warranty, on March 21st, 2014. I spoke with a service rep by the name of Maria. I informed her of my washer breaking down again, & wanted to set up a repair appointment for the unit to be fixed. She informed me that since the unit was purchased for under $300, that the unit was going to be replaced like for like. I asked her how long will that take. She informed me to call back in 3 days, & check on the status.

I called HHGregg back on March 25th, 2014. I first spoke with someone by the name of Tiffany. She placed me on hold to check the status, & never came back to the phone. Then I spoke with another man by the name of Joseph. He informed me that he spoke with Vendor Relations, & that they were issuing me a store credit for $291.99. I informed Joseph that I was told that the unit would be replaced like for like. That also the unit had gone up in price @ HHGregg. It now cost $341.99, & that it was the exact same washer and model that I have in my home. I didn’t know why they couldn’t just deliver a new one, & replace the old one? Or at least repair the one that I have? It made no sense to me that my grandparents (who are still paying on the units, extended warranty, & delivery charges, may I add) would be out of all of that expense, & that I would have to go out and purchase an new one from HHGregg.

Here’s the thing. HHGregg's extended warranty is a rip off. They want me to go purchase the same unit, at a higher price, pay them the difference from the store credit, another delivery fee of $79.99, dispose of the old unit (that is only 1 year, & 5 months old), & have to pick up a new extended warranty on the new washer I would purchase. So in essence I would be purchasing the same unit twice, for more money. They won’t even send a check. If they cut a check, I could pay for a repair person myself to fix the unit, & be less inconvenienced. They are making it so they get a sell twice from the same consumer. The sad part about it is my elderly grandparents are still paying on the broken unit. That is the shadiest thing I have ever heard. They are not standing by the products they sell. There are numerous complaints about HHGregg, & I am strongly considering legal action. Perhaps even a class action lawsuit.
I am sending this letter to several outlets to have HHGregg’s business practices investigated. The corporate office is also rude, unprofessional, & seem to all have a different version of their policies to tell every time I call. DO NOT BUY FROM HHGREGG!

Sincerely,
A Ripped Off Consumer

I purchased a Haier dehumidifier which failed during the 1 year warranty period. I call Haier customer service and they told me what to mail to them. I did as instructed and did not hear back. That was in May 2013. Since then I have called 7 times. They always apologize for how long it has taken. They either assure me that I will receive a voucher for a replacement in 7-10 days or that they will investigate why the delay and promise to call me within 3 days. Neither ever happens. It is now Dec. but I do not plan on giving up.

I have noted that Haier is not accredited by the BBB which I guess is for good reason. I have sent a letter of complaint to Consumer Reports and am going to contact our state Department of Consumer Protection. I suggest avoiding their products completely.

I have Haier AC, to get it serviced, I tried vied their web page service number but nobody was picking the phone...then I put a complaint but no use... I think it is better to stop buying the Chinese products..

i received a 2nd washer in october of 2011 due to the 1st 1 being damaged during shipping. in late may of 2012 it had a mechanical failure on the pump so i called haier which my washer was still 6 months under warranty. the initial call was the best 1 i've received threw this whole thing. they said they would contract a repair man out 2 my house. a couple days later i received a call from the repair man saying he was waiting on the part(which i don't know why he ordered a part before looking at the washer) 2 weeks later he shows up and says i need a replacement washer again. the paperwork was faxed to haier and i had to call 3 times just to get the replacement process started. they played the run around game with me for about 2 more weeks and i was emailed paperwork that i had to send certified letter to them costing money out of my own pocket for a product still under warranty. that was on june 29th. it is july 10th now and i called haier again trying to get a tracking number to locate my shipment and when the woman told me their still is no tracking number called back i asked to speak to a supervisor and was told thats not possible. so when i said every company has a management department i was put on hold just to be told i every 1 of them were in meetings.i refused to accept that since 'im on almost 2 months of waiting so i'm put on hold a 2nd time and within 30 seconds a supervisor was on the line(some meeting their in huh?) i was told by a supervisor that since their is no tracking number i have to sit at my house all day every day until the washer arrives. i told my wife i will never buy a product from this company again and i will dish out the extra money 2 but products from general electric from now on

Dear sir
I have purchase 2 split ac 3star rating model no {hsu18lk253} last year 22/05/2011 at the shop krishna associates. That ac are not working properly. I have complain many times to the company person and contact company to many times. But no any response. I have trouble many problems.
So please request to you please manage mine problem shortly and clear that complain. Either I have gone to consumer forum and case to company to given poor services.
Thank you
Regards
Yogesh kumar
Sector-9/29, indiranagar lucknow
Mobile no. [protected]

I had contacted the service center for replacing the freezer of my refridgerator few weeks before.they contacted me and told me that the service personnel will be coming soon for the service. but no body turned up yet. the Cochin service center personnel are acting irresponsibly for any kind of telephonic enquiry about the service. they say that they will come at such and such time and they are not coming.

I had bought Portable Air condition from the online store of BJs on 7th July 2010.
It was Amana 12000 btu Portable air condition, but it was made and marketed by Haier America.
I had warrenty problem just before few days of warrenty expiration and i did complain in Haier America.
They had ask few documents and serieal no stickers of the air condition along with cut power cord. I did sent them immediatly ( July 11th 2011) . After that they sent me back new air condition in few days. ( July 19th 2011).
The new air condition was not in working condition at all, so did complain them immediatly on the same day ( 19 July 2011 ) and they told me that they will give me call back what should i do now. When i didnt get any call from Haier America( till July 22 2011), i call them back after couple of days and they replied that it is still under process. After four to five business days, some one from customer care told me ( on 25 July 2011) that you case is approved for another replacement and I have sent them back again all document on the same day and they received those on July 28th 2011.
I have requested them to process this time little fast so my family doesnt need to stay without air condition.
I have sent them all the required documents as early as possible.
Now after following up two three times, they everytime tell me that it is under process and it might take 10 to 15 business days.
It is almost one moth since i first complain them for the warrenty exchange and now they says it takes more 10-15 days ( called them on Aug 02 2011)
Now my situation is that i cant wait for this long time as i have kids in my family. I have told them to ship me the new aircondition as early as possible either give me money back so i can buy new one.
they are not agree on either ways.

please guide me what can i do

This company has about the worst (alleged) "Customer Service" operations that I've ever seen. I have, over the past week or so, spoken to three (s) separate individuals. All did the same thing: took my name and telephone number, and promised that I would receive a call back within 24-48 hours. No one has called back. I have sent, additionally, two (2) email messages, bringing the matter of their tactic of making a commitment, and then not making any effort to keep it. Neither message received a response.

So . . . don't waste your money buying a product that, as indicated by other complaints on this board, is not good value for the money (let alone a "good" product), and then have to go through the time-consuming, frustrating experience of trying to find someone at the company who has the knowledge needed to assist you--and the courtesy to return promised messages. STAY AWAY!

I purchased the above washing machine which was actually a replacement for a previous one in aug 08, it has an extended warranty on it for repairs thank god! it had a new motor replaced in june 09, the pump fixed in 09 a new pump replaced in march 10 another new motor in may 10 along with another couple of blockages etc fixed in 2010 aswell, last week my machine broke again, surprise surprise another new motor is needed, an engineer was ment to come out to me today but i have been told the part is not in yet and wont be till the end of the week i will therefore have to wait till next week for an engineer IF the part arrives, i have 3 kids at home i have so far had no machine working for atleast a week and i am generally unhappy at the way comet is treating this complaint, the machine is breaking down in excess off approx every 4 - 5 months, which for its age i wouldnt think 3 motors in 3 years was acceptable along with all the other faults it has received, i would like to take this complaint further as i am not getting the answers i want or need.

We paid $200 for an 8000 BTU Haier air conditioner at Target. We paid an additional $200 to get it professionally installed. It is a very loud air conditioner. When I called the company to ask if there are any solutions to this problem, I was told that we could take it out and exchange it for a new one. When I told the service agent that I did not want to take it out since we paid so much to get it installed, she pretty much said "too bad." So, we are stuck with a really loud a/c and a bad taste for Haier and their customer service. I will never buy another Haier product again.

Dear Sir,

I Kulsum Banu has Purchased a Air Conditioner of a HAIER company on dated 19th May 2009.

At the time of purchase the product is working in good condition, but with the passage of time the product is not working. I have been to the seller with the complaint & in return the seller has send his staff to check the AC. The engg. has checked the AC and was found that the GAS has been leaked from the AC. The engg. has fill the GAS and did not take the money as the Product is in Warranty. After that incident again the same problem has started.

AS a consumer of the product am not happy with the service and the product provided by the seller. In the 1sr year i use the product for just 2 months and same in the 2nd year.

So to conclude i want that my product should be replace with the new one, as the product is not up to mark. Mentioning the billing details of the product.

PRODUCT NAME : HAIER AIRCONDITIONER

MODEL : HAS 18CP03

DATE OF PURCHASE : 19/05/2009

PRICE OF THE PRODUCT : INR 20, 500.

Would be thankful for your kind support.

Waiting for your warm reply.

Thanking You,

Your's Faithfully,

Kulsum Banu.

On january 31 I called into Conn to request servivce order for my washer that was still under the extended warranty I had purchased. The technician came out and stated he had to order a part. The part was delayed due to weather so I understood, however; once the technician did come back out I was again informed he needed to order another part. So here it is March and I call in regarding no service being done and was informed since it's been over 30 days you can request that we replace the washer. I put the request for the replacement and was told I would be contacted within 24 to 48 hours. After 48 hours no call was made to me so I call Conn's back just to be told it declined by corporate but, they could not tell me why being that it had been over 30 days and my washer still wasnt fixed. I want service. I would like my washer to be replaced. I hope this is not the type of servivce everyone is faced with who does business with conns. This is only the 3rd complaint I have with conns and generally the rule is3 strikes and your out. I was hoping Conns would get it right the first time and I can say after the first two I thought conns had redeemed themselves but, well we shall see.

I bought a Haier TV November 26 2006. I never took it out of the box till Late January of 2007 becausre of Christmas. I'm a single Mom and I have a son and worked for a delivery company and worked long crazy hours and in a area where I didn't have a cell sight. I tell them my situation and they said not to worry they understand the time of year when I bought it and that they usually extend the warrenty service when it's that close and submitted my claim . I find out weeks later that it's too bad I was 8 days out of warrenty they slam the door in my face. So Alpha Electronics told me I could bring the TV to them and they would tell me what was wrong for no cost and I just never got the chance. So now it's the end of Febuaury of 2011 and the TV is dead. I can't believe these TV's cost in the upper hundreds and thousands only last 4 yrs! what a rip I called Haier and talked to quite a few people and they all agreed with me about the way I was treated and the fact that back then they didn't say take it in and see whats wrong and will talk about it! NO NOTHING..A few people told me that they would forward my complaint to the right person so I get a call telling me they would pay for the parts and now 3 days later they have disapperaed off the face of the earth and it's going to cost me 410.00 to fix it. They also told me it should last me at least 15 yrs and every electronics place tells me the same. And for it to last only four years it would of had to be on all the time! Please when you are considering buying anything...NEVER BUY HAIER PRODUCTS! JUNK AND NO CUSTOMER SERVICE!

I have made complaint to replace the timer in Haier Fron load fully automatic washing machine of model # HA655T with reference # BAN [protected] 0n 2.2.2011 at your Tollfree # and they have not repaired/replaced so far (2.3.2011) and the service after sales of the product for any complaint is not attended in time.
T.GOPALAKRISHAN
# C-8, SPT, AIR QUARTERS,
YELAHANKA NEW TOWN
BANGALORE - 560 106
MOBILE # [protected]

I have been trying to get a refund since November from Heir America for a washer dryer combo that broke within four months of use. Was sent a new one and that one came broke. Talk about quality control. Have still not received a refund. Was told that I would get a call back several times - not once did I ever get a call back from customer service department. I have been told that the refund is in the process. Some one needs to get their head out of their ***! Just send the *** refund owed. I will never buy a Haier America product again.

In January 2010 we took delivery of a new Haier counter-depth French door bottom freezer refrigerator. It worked flawlessly until the Labor Day weekend when we noticed the temperature started fluctuating a couple of degrees warmer in both fridge and freezer. Several days later the fluctuations became more pronounced, 5-7 degrees. We called for warranty service. At first they said there were no error codes and that minor fluctuations were normal. Acouple of weeks went by and the fluctuations became double digit. Another servicew call with no results. Over 6-7 weeks we had 5 or 6 service calls with no improvement. Finally when the fridge started reaching into mid-60's, and the freezer into the high 20's they admited they couldn't repair it.
On August 20th they sent a trucking company to our home and they took it away with the promise of a prompt refund. At first they told us there would be a 20% charge for the use we got from the appliance but they quickly backed off when my wife became irate.
To make a long story short, we made numerous phone calls to their customer service dept and received various run-around stories as to the delay in issueing a refund check. Finally on December 3rd the refund check arrived. They never did offer to compensate us for the loss of the spoiled food or massive inconvenience of living without a refrigerator.

In my 66 years I have never had a worse customer experience. I wouldn't ever consider buying another Haier product and I will go out of my way whenever appropriate to relate this miserable experience to anyone considering a major appliance purchase.