Haier America
Reviews and Complaints

I have purchased a microwave model no HR-1770EG ON DATED 23/11/06, SINCE THEN THIS IS NOT WORKING PROPERLY AND EVERTIME WHENEVER THEY ARE RECTIFYING THE COMPLAINT THE SERVICE PERSONS ARE CHARGING THE SERVICE CHARGES AND THE LATEST IS THAT 2 MONTHS BACK I HAVE MADE A COMPLAINT THAT ITS TEMP.PANEL IS NOT WORKING WELL SO ONE MR SANDEEP PH.NO.9415546199VISITED MY HOME AND TOOK AWAY THE ENTIRE ELECTRONIC PANEL WITH A ASSURANCE THATY HE WILL GET IT REPAIRED AT ITS SERVICVE CENTER AND WILL FIT IT IN A DAY OR SO BUT SINCE THEN HE IS NOT RESPONDING TO ME EVEN ATER MAKING SO MANY COMPLAINTS AND WHEN I CONTACTED TO MT UDAY PH.NO.[protected] HE IS ALSO ASSURING ONLY AND MAKING FALSE PROMISES BUT MY MICROWAVE IS STILL WITHOUT THAT ELECTRONIC PANEL ANEL AND IN AN ABANDONED POSITION, I HAVE ALSO MADE ONE COMPLAINT THROUGH SITE ALSO WITH COMPL.NO.23450MW186829. BUT RECD NO RESPONSE TILL TODAY NOW I AM ONCE AGAIN REQUESTING YOU TO TAKE IT SERIOSLY TO AVOID THE HARRASSMENT MADE TO ME

I have called this company 2x a week for the past month and every time I talk to someone they are rude and give an excuse for why my defective merchandise has not been replaced even though I have complied with everyone of their requests -- hold on my credit card until cord received, returned cut cord, etc.

I have never encountered people who were as rude as the people who work for this company. When asking to speak with a Supervisor they refuse to connect you, tell you the supervisor won't tell you anything different and become ruder. This all started back on 8/31 and it is now 9/21 with the replacement merchandise not even shipped.

I will never deal with this company again and suggest no one else does

About seven weeks ago I bought a Haier 6000-BTU room air conditioner. Got it home, put it in the bedroom window, plugged it in, and turned it on -- and nothing happened. So I lugged it back to the store and exchanged it. The new one worked for a few days, but now does not generate cold air, and has not over a three-week heat wave. When the compressor turns itself off, the unit makes a crackling noise like breaking ice. It is noisy and the motor pulsates; the noise has been ruining my sleep. I tried to contact Haier but could only find sites in Europe and Asia. I am pissed! The store refuses to take the unit back, and I can't find where to contact Haier in the United States, at least not for an air conditioner.

I am running a School at Derabassi, Punjab. I bought a LCD from Best Price Zirakpur vide Bill dated 02-07-2010. The LCD could not be connected with Computer due to faulty VGA. The complaint was duly filed on 21-07-2010 vide complaint no. CHA107210017. I am following up with your respective departmental heads since that date, but of no avail. Except assurances and dilly dailying i have got nothing which we can term as AFTER SALES SERVICE. This is highly pathetic on the part of your unorganised setup and irresponsible staff.
I needed the LCD for running smart class in my school for which i have charged heavily from my students. But due to your company's inefficency i am unable to deliver to my school students. I am feeling dejected by taking the decision of moving ahead with your company. Your company has proved that brands do matter and Haier no doubts stand nowhere.

I was confirmed a week before that LCD will get replaced, but still the company's responsbile officials are applying their useless brains to get the same repaired.

Hopeless to state that this was last experience with your company.

Still hoping that you might intervene and stop this ridiculous attitude of your company people who are advising me to buy a higher model and pay the price difference of around Rs. 7k to 8k and suggest me that company do not have this model in thier stock.
Looking forward to a stern and timely action.

Three years ago we had a 3 ton air conditioning unit installed by a licensed contractor. In may of this year the computer control board failed and was replaced. The electric motor in the unit failed and was replaced. Now, in August with temperatures rated at 108 degrees, the compressor motor has failed. The contractor was called again to replace and admitted that these units had caused problems and we no longer being installed by him or the person that bought his company. This leads me to believe these were faulty units and that there is a possibility of multiple failures. I would like to know if a class action suit has been filed or if one should be started.

I am one more addition to the complainants of haier india. I called up haier india customer care for servicing of my refridgerator on 19/07/2010. But as usual my request is not resolved yet after 10 days. While logging a call I specified the timings for visit of technician of 7 p.m. to 9 p.m. Next day i received a call from their service franchisee and they told that executive cannot visit during that timings and updated that their executive visited at noon 2 p.m. and door was closed. Still after 6 calls to Haier India no body has provided resolution. Also customer care executives are not giving proper channels to escalate the matter.

I purchased a Haier Commercial Cool air conditioner 03/2010. By June 2010 it was not working. I conducted all the trouble shooting options to no avail. The thing just will not turn on. I contacted costumer service. After a brief run around, I was finally given a ticked number and date for servicing. Well, that sounds great and all, however, the technician never showed up. I called again only to be told their records indicate my unit was serviced. Now I am stuck between a rock and hard place. I can't get a refund from the store that sold it to me and the company is saying my issue was dealt with. At this pint I have a giant $400.00 paperweight!

I had purchased a Haier dishwasher in Bangalore, India an year and half back. Two months back the drying cycle stopped working and I had registered a complaint under warranty to get the problem fixed. Despite our repeated reminders and follow-ups, the problem still remains unresolved - with a standard response from the service personnel: "PCB needs to be replaced and the part is not available with us in India". Even at this point of time, they are not able to commit on any service dates. Once in a while, they keep sending some service engineer, who re-diagnoses the machine and comes with a standard response that PCB needs to be replaced - we will raise an indent but it may take time.

I purchased the beer dispenser on June 9th 2005 through the Fry’s Electronics web site. I received the purchase on June 14th 2005. When I unpacked the purchase it was missing over half the parts. The parts inventory list in the User Manual was listed from 1 through 18. 1 through 8 and 18 was missing. I called the customer service number at [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting to report the missing parts. I was instructed to fax a copy of my purchase receipt and once the warranty is verified; my missing parts would be shipped out in three working days. I waited two weeks and received no parts.

I called the customer service helpdesk at [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting again and was told the parts was shipped but I was not given a shipping date. I waited another week and received no parts. I called the customer service helpdesk again and I was told the parts were shipped on June 27th 2005. I waited until July 12th and called back again because of no parts. The customer service helpdesk referred me to the corporate helpdesk at [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting.

I called the corporate helpdesk on July 14th and I spoke with Nisha at the customer service helpdesk and Nisha said I will receive my parts on Monday July 18th. I called back to the corporate customer service on July 19th to report I haven’t received my parts; This time I spoke with Rudy and he verified with Nisha that there was a problem with the warehouse and the parts were shipped today July 19th and I should receive them by the end of the week.

I really have no confidence that I will receive the parts. I have been run around the entire customer service circle with no results. I can’t even call it customer service anymore but only experience the frustration of incompetence from a large company that calls itself Haier America. I can’t believe that you are a billion dollar company with this type of service. The beer dispenser does me no good without the parts. I wish I could send the refrigerator back and get credit on my card for the purchase and never purchase anything again with the name HAIER attached to it. This purchase of $661.02 has been a total waste; I can’t believe that I choose this manufacture for this major purchase.

I have already filed a complaint with the Better Business Bureau of New York about this issue. I am not sure if I will ever get the parts, I hope Fry’s authorizes me to return this refrigerator, but one thing I have learned from this experience is to check the consumer reports on companies and products before purchase.

I bought a flat sceen TV made by Haier. It lasted exactly 31 days before dying. I dealth with Haier Corporate instead of the retailer. Big mistake. Repair efforts took 3 weeks to reschedule. Parts took 2 more. When repairs were made - the part that was shipped wasn't the problem. Another component was - which required the TV be shipped to Haier. They have the TV - which doesn't work and have lost the paperwork that goes with it even though it was sent certified and signed for. 3 months and I am still waiting for a replacement TV. Haier is a terrible company. Never buy a Haier product of any kind!

We bought a Haier refrigerater from Brandsmart USA and the motor was unusually loud PLUS the door was crooked. Haier sent out 4 repair guys and 2 months of 25 plus calls but still could not get the problem fixed. They agreed to replace the refrigerator and asked us to cut off the cord and send it to them. I am very hesitant to do this based on their track record and am afraid it will be months before I get another refrigerator. If I cut the cord I will not have a refrigerator. They say that it is against their policy to give out the corporate number and the individuals at the local Haier office are extremely rude and do not follow up.

my Refrigerator is not working since last 5 days, when i call my dealer for servicing. he charged 100 rs from me, and did not sent any mechanic till today, i have call him so many times but he is not sending the mechanic. please take any strict action against the dealer.
HERE IS THE DETAIL OF DEALER :-
Name- Deepak electronics
Address- Badrinath marg, near jhanda chowk
Kotdwara, Pauri Garhwal
Uttarakhand
Pincode- 246149

Dear Sir,
1) Given below is the details of the purchase of product (cash memo number and date) asunder :
• Product Name Haeir,
• Product Type LCD TV,
• Product Code L32A18,
• Purchase Date 31/07/2008,
• Dealer’s Name Hazarat’s Vision(East), Planet Haier, 19 Lalita Park, Vikas marg
New Delhi – 110 092,
• Bill No 15292 (Photocopy attached)

2) 12 months warranty was given.
3) ** LCD started to malfunction after 14 months of purchase.
** Made a complaint to the customer services dated 30th Oct 2009 for the repair of unit complaint no being DEL0911050109. The complaint was logged under my wife name Bharti and the mobile number that was registered for communication was +91 [protected], +91 [protected] (numerous calls have been made regarding this issues, records for calls made can be retrived from customer service deptt.)
** Technicians (name given to my a by customer service help desk agent named Pratibha was Rakesh, Kamal respectively) from Haier Services came to my house for repair of the unit.
** They gave me an estimation price for the repair of the unit worth Rs 6000 cost of equipment + 750 service Charges Total 6750/- (six thousand sevenm hundred & fifty only) (including Services charges and Cost of the motherboard) that was faulty after their diagnostic result (Photocopy of Job Card attached)
** Thinking of getting it repaired soon I paid the technicians 50% of the total estimation by cash i.e 3700/- (three thousand seven hundred).
** The techinicains taking the money never showed up. After 2 days when they did not come I called up the customer services they logged a new complaint and again send a technician at my house named KHAN. I showed him the previous job card given to me by the previous technician
** He also diagnosed something and said that the unit is irrepairable as the LCD panel, motherboard, and power supply has gone faulty and the total cost for repairing would be approximately around 15000/- (fifteen thousand only). He also said that the technician who had come to my house ealier has already left the haier Services and has joined to a different company.
** I was stunned to hear that because I was totally lost there. Being a middle class person I had purchased that LCD on an installment basis. I had given a down payment of worth Rs.1000/- (Ten Thousand) and then gave the rest amount in installment EMI worth Rs 2362/- for 14 months. And at the end of the 14th month the LCD wnet bad. That was shocking for me still thinking to be an electronic equipment I that that it would be repaired so I was patient. Then KHAN said I will give it try and try to repair so he asked for spare time. After two days he again came tried to change the power supply still unsuccessful
** I again made a complaint to customer service they again send a technician to check the unit. The technician came and said the same thing that this unit could be irreparable yet we can give it try by taking it to our services centre. I denied at that period of time in doing so keeping no faith on them.
** I then contacted my dealer and asked for the help in regards to it. He also contacted the senior manger there in Haier Mr. Deepak. Mr. Deepak told me that we need to diagnose so the unit is required at the service centre. I agreed to it and then he made arrangement to take the LCD at the services centre.
** After one week when I contact to Mr Deepak he said that the unit cannot be reapired
NB.
Now here the question arises :
a.) How a 14 month old Technology could can not be repaired, what so ever may be the reason
b.) If we think about new technology we never create things that will go faulty so soon and then it becomes a junk until it works. Haier has created a Good technology “USE & THROW”. But it is only for High Class People not for Low Class and Middle Class
c.) The worst customer services I have ever experienced
d.) The irresponsibility of the people working at the service centre, the non acquaintance and less knowledge of the technician at Haeir technical Support because just plugging of wires does makes anyone a complete technician
e.) Last but not the Least – Fraudalent work and lots of pain

WHO IS RESPONSIBLE FOR ALL THIS
I am totally frustrated after a Loss of approx 50000/- and non responsibility of the people at the HAEIR
I need the equipment to be replaced as it is not my fault whether that is irreparable or anything because being a technical person I know that a technical equipment may go faulty, however it is repairable
Stunned to see that the new technology is not repairable and no body else than me is going to suffer for this. I need a compensation

Please Help me

Yours truly,

Rakesh Kumar
House No. – 20, 1st Floor, Gali No. – 4,
Krishan Kunj, Part – 1, Laxminagar, Pushta,
(Near Bank Enclave), N.Delhi – 110 092
+91 [protected], +91 [protected]

We purchased a wine cooler from Haier from BJ's and it was damaged out of the box. Made an even swap at BJ's. The first replacement lasted 11 months, got a new one from Haier under warranty. This one was broken out of the box. Had a forth one (new) sent from Haier America, again! This one lasted about 4 months and died, too. I remembered that I purchased it with Amex and are refunding my money through their warranty extension program. Never buy Haier America! I cannot believe they can sell such a piece of junk! Chinese made, uh huh!

Bought a 18 bottle wine cooler, had a serious injury, so it sat unused for 6 months, it was plugged in and sat for another 6 months, probably opened the door 10 times max. Now it doesnt work, and not sure what to do. Ive called their phone number, and was put on endless hold, only to then get a recording that the office was closed. Never sent in the warranty information as I was in the hospital for months and totally forgot. Have all the receipts, and documentation, even the original sticker on the door. Obviously I've been taken on this so-called product that was advertised as the best.

Bought a Haier Nu Cool compact refrigerator and am not pleased at all. This fridge only keeps food and drinks cold if the ambient temp. in the room is 70 degrees or below. Called customer service and asked why this was and he told me this a Green refrigerator, no compressor. Good for the environment. This I did not know when I purchased it. So he told me now in the winter with the heat on, this fridge will only cool to 50 degrees. Then he told me to buy a fridge with a compressor if I wanted to keep things cold enough to my liking and wished me luck, then hung up on me. Like I can afford to buy another fridge after spending $150.00 on this piece of garbage. Do not, I repeat do not buy this awful product.

We also bought a Haier Dishwasher 6 months ago from Menards, and it just stopped working. Menards gave us a number to call for warranty service, and a repairman came and said we needed two parts and he would order them. Well two weeks later one of the parts was delivered to our home, but the other part was NLA (no longer available) it was the control bar, we again called and asked why part was NLA, they told us they are still looking for said part. I can't believe a dishwasher purchased 6 months ago has a part that is NLA. Will never purchase another Haier product again.

I am a Senior Citizen residing in Delhi. I purchased a Haier Refrigerator and took AMC after the completion of its warranty period. The Model no. of the refrigerator is HRF 351 FRA (S.No.) BCH 3101186
The refrigerator started giving problem just after 2 months of its purchase. Since then every month I have been logging complaint and the refrigerator works for 15-20 days after which it again starts giving problems.
Initially, after registering a complaint the service person used to come immediately and atleast provide some temporary relieve. However since the time I had signed my last AMC (29/07/09 to 28/07/10) the response has been pathetic.
The records of these complaints are:
1. Complaint No. [protected] (Dtd. 23-08-2009)
2. Complaint No. [protected] (Dtd. 17-09-2009)
3. Complaint No. [protected] (Dtd. [protected])

A brief description of how the Haier People are harassing me.

For the complaint raised on 3rd Oct, Haier Technician Mr. Gurpreet Singh (M.No. [protected]) visited the same day. According to him there was a Gas leakage and he told me that someone else will come the next day to fix the problem.

However for next 2 days no one showed up. After this we contacted the service centre, they asked to contact Mr. Parveen, who is the complaint In charge ([protected]).

He gave us the contact no. of another technician Rajeev. Who after daily reminders showed up on 29th Oct 2009. He lefts the work incomplete, promising that he doesn’t have the required equipment to service and will come back again next day (30th Oct. 2009). We waited for him, and called him to know when he will come. He replied back he has got a lot of complaints and can’t come today. He asked me to contact his supervisor Mr. Pravesh (Contact No. 011-[protected]). Pravesh assured that the complaint will be definitely attended on that day itself.

As expected no one came to attend the complaint.
Can someone please look at it.

My question to the Haier Leadership.
1. Is this the way to service your customer
2. Refrigerator is such an important part of life that it is difficult to live without it for 1 day. I am suffering for the last 28 days for this complaint t be attended. Infect from the day I purchased it.
3. I have to make daily 4-5 calls to the Haier service centre. The amount of money I have spent on the telephone calls is more than the AMC cost. Who is responsible for the unnecessary expenditure of Pensioner money? Will Haier Refund it.

Sandeep Dabas
+[protected]

Purchased HAIER washer from Conn's on [protected] and picked it up 10 days later due to Conn's negligence. Washer quit spinning water out about a week ago, finally called service tech who came out 3 days later, and told me my brand new machine had "worn or used belt". Called HAIER directly who told me it would be 2-3 business days before they could even have anyone contact me back. So now we have a washer that has not worked for a week and is in pieces in my laundry area, and has a "new" part on order that no one seems to know when it will arrive, and after it arrives they don't know when they'll be able to come put it in. Did I mention I have a family of 5 and the machine is less than 4 months old. Never ever purchase a HAIER product, they suck.