Haier America
Reviews and Complaints

Bought a brand new portable washer. Got it home out of box. Didn't work! Called warranty # and they said to send power cord along with serial # blah blah. Sent out all required info. 3 weeks later still I've heard nothing. I call the warranty # again to find out my model has been discontinued and they are sending a refund but didn't send out yet bc I have to ok it. Well no one called or sent a letter to let me know ANY of this info. Now my refund will take 30-45 days. If I knew I would just be getting a refund I would have just taken it back to the store. This is a fraud of a company and WILL NEVER do business with them again!

Haier America Washers DON'T BUY THEM. I purchased several washers for rental units. They are awful the spin mechanism is faulty leaking water and causing water damage. When called they will give you a local crappy service which takes for ever to gets parts and fix on one it has taken 3 months and I finally had to replace it at my own cost. Second washer has broken with same problem repaired and broken with one use. DON"T BUY HAIER, cheap and you get what you pay for. Poor quality and nothing but Hassle repairs.

THE OVEN IS NOT SWITCHING ON WHEN IT IS CONNECTED TO THE MAIN POWER SUPPLY.

We called Haier in April to replace our portable dishwasher that we had just bought in January. They told us they were going to replace it and they sent us the information they needed us to send in in order for the warranty to be honored. We sent everything in and they informed me when I called that they didn't recieve everything until the end of May when we sent everything way before then. I called them in June to see where our dishwasher was and they told us they would send an inquiry to their corporate office to see what happened and they would get an answer in 24-48 hours. They did not tell us we had to call back in order to get the answer. I then waited a couple weeks to see what was going to happen and got nothing. I then called back on July 6, 2011 to see what on Earth was going on where they proceeded to tell me they didn't have our dishwasher in stock to send to us. I was told we were supposed to be contacted when they recieved our information in the first place to ok the order of the same dishwasher in a new color but we never were. I was also told we were supposed to call back after our last phone call to recieve the answer from their corporate office. I ok'd the order for the new dishwasher and asked them if they were going to offer us anything like at least another month on our warranty because of the mess-ups they had on their end that had nothing to do with us and I was told a resounding no. I also asked if their was anyone in their corporate office or anywhere else that I could speak to that could possibly give me any answers as to what went wrong. I was again told a resounding no. I was told a lot of things by Haier and quite frankly the next time someone asks me if I want any of their other products or if they should buy any of their products I will also tell them a resounding NO. This dishwasher was not even worth the $180.00 we paid for it or the 3 month hassle to deal with Haier America.

Company has not yet responded to claims very nice customer service people make you feel like they are taking care of the claim but they just delay you and delay you this happened begining of june and it is the start of august now and we have not heard back about any settlement, and we have had all the work done, before the sub-floor started to mold.

We had the same issue with a 52" TV straight out of the box. They responded quickly sending an evaluator and, based upon his report, we thought they would have it replaced right away. Unfortunately nothing happened. No call no e-mail. It took my wife doggedly calling their customer service over and over again for four weeks and going through levels of management to finally have them send a new TV 5 weeks after the repairman came out and told us we would be sent a new one. No doubt in my mind that we would still be without a TV if my wife hadn't called frequently recording names, dates and times.
Bad customer service!

Yes we are real ! And believe me, they are real too... They are real Thieves !

You guys, are these guys for real or what?
No communication etc after purchase!
What suprises me they seem to have a good business, but no delivery!

I admit i was also conned

Yes, haier shop people are thieves!
No answer emails, fake UPS tracking number...
resume, do not buy anything to them!

Hi, I was wondering if you guys did received your item eventually? How did the situation endeed?

Hair-shop is a cheating company. They have no intention to deliver anything only steal the money.

hi i am from singapore and i also got cheated by haier-shop! do not buy things from them! you will not get your products and the money will be lost. visit our blog at www.onlinefraud09.blogspot.com, i have set up this non-profit blog to inform everyone about this website and other fraud websites in the world. i hope everyone can share their bad experiences with fraud in the blog so it will help others out with shopping online.

I had the same bad experience with Haier-shop! Take care to them...

I had the same bad experience with Haier-shop! Take care to them !

I agree. I have purchased 2 different Haier small refrigerators in the past three years. One lasted 18 months and the one just 14 months. Haier doesn't advertize this but they actually extend the 1 year warranty one month to give you 13 months total.

Still didn't make a difference. Spent 80 dollars on one and 120 on another a stainless model. Both compressors went bad and I was out of luck.

Told customer service that I would not giving Haier any more business if their products barely lasted oe year.

They didn't seem to care.

Dave

I purchased a Haier America washer/dryer combo last June. I used it once and after one wash cycle the unit broke. I called Haier and told them that the cycle selector knob was stuck and that the unit was not drying clothes properly. I also told them that a bunch of water was left in the drum even though the machine had gone through a dry cycle. A repairman was called and when he came out he replaced the timer. He left and the machine did not work when I tried it again.

After about a month Haier sent another repair man who claimed he had never seen this type of machine before and he ordered a new timer and a new motor. He installed these after they arrived and the machine still did not work. Finally Haier called me after two months had gone by saying they would send another repair man out. The new repair man came out and deemed the unit un-repairable. He said that the unit had been flooded and that the electrical system was rusted out. The unit is in my basement so now Haier is claiming that my basement flooded. My basement has never flooded but I am not surprised that the electrical system is rusted. Water was sitting in the machine for five months because nobody they sent out to repair the unit knew what they were doing.

I have tried to call Haier many times to find out what their final decision is. The machine is under warranty for a year and so it should be replaced. I have had so many people telling me the problem would be looked into and I would get a call back but never have.

It has been eight months now of talking to customer service people with no answers as of yet. I am assuming that Haier will not be replacing the machine that is under warranty and that they will continue to make excuses. I will contact my lawyer, the Better Business Bureau, and I will post my nightmare situation all over the internet. I do not recommend that anyone buy Haier products. They do not uphold their warranty and I have since read other reports of similar problems with flawed products.

I purchased Haier fully automatic Washing machine (HA-655 TME) from Vijay Sales, Thane, Mumbai on July 07. It was working fine for few days and started giving problem as smoke started coming out from its timer. Till today it is not working. Various calls to Vijay Sales, Haier local service center were not looked into it. I am unable to use the new washing machine for almost 2 months and Haier is not doing anything. I will never ever go for a Haier product here after.

2 Months for repairing a washing machine, clearly shows the pathetic service by Haier.

I get a Haier c5000 handset from silica service center date 20/07/09.But his no any responce.So please solve my problem.

sir,
by above firm (raj pal marketing p ltd) we purchased a refrigerator on 29/3/12 by invoice no. 5435...
the dealer sold this product to us on above MRP price .
they code us price 8550 after bargaining we purchased by 7900. this is quite unfair and matter of cheating also.
MRP ON CARTOM IS RS 7890..
ON PERSONAL COMPLAINT THEY MISBEHAVE WITY US..
SO WE WILL HAVE TO GO TO CONSUMER COURT...
or TAKE ACTION...

Dear Sir,
We purchased a Washing Machine of Haier make which is giving us operations problems from day one. We tried registering a complains with customer care of Haier and as usual the tecnician comes and drains the water from the machine takes his fees and goes saying that it will work from now on. And as usual the machine gives the same E1 error and the whole house get the stink of stagnant water in the machine after a few days. Last week after registering a complain Mr.Francis a technician comes from Haier and releases the water from the machine and asks for his fees (Rs.250/-), this time we told him just wait for half hour more, we will wash the cloths in front of him so that he knows better what happens. He gets angry and vows never to return and leaves. on 22nd May i register a complain in the afternoon and within 1 hour get a call from Mr.Francis mocking us on our sorry Haier Washing machine, telling us that he will need his fees in advance if we want him to come. My question to Haier is, do you pay salary to these people or do they have to survive on our cost? My humble request to Haier is to replace our washing machine with a new unit and put my family out of our misery or try to get the machine repair once and for all. Hope there are people working at Haier with Good consiouns to understand my problem. Regards
Vasco Fernandes
vascoo@hotmail.com
Ph [protected]
Ph. [protected]
H. No.436 A
Besides Matru Chaya
New Vaddem
Vasco-da-gama
Goa.
India

HAIER S-U-C-K-S! I have a 21-cubic-foot Haier refrigerator (bought 10/2006) that the compressor went out on 8/25/09. Compressor warrantied for 5 years. I have been conversing with HAIER's Call Center "Customer Service" for approx. 6 weeks. I have spoken to a BRIAN, a DAVE, a LIZ, a CEILIA, an ANITA, another BRYAN, a RAY-supposedly the "Call-Center Supervisor, " and finally a "SHEVON, " from the "Corp. Offices." I initially was told that the compressor would be replaced. Then, I was told the compressor unit was no longer available, ergo "Corp." would decided if the unit (my HAIER refrig) could be replaced. Then, I was told "YES, " HAIER would replace my refrig, just send in 8 inches of cord, Serial #, Model #, proof of purchase (receipt), THEN the replacement would be shipped FED-X ground. At 8:00 P.M. LAST NIGHT, however...I was called by an ANITA (AM Trust North America Warranty...Co.) who wanted to "go over" the list of things I needed to do in order to receive the replacement refrig (same list as previously stated)...and "OH BY THE WAY...Anita said...ONE MORE THING...You (MEANING ME) need to send a check or money order for $159.99 with the other items." I asked why. She said it was a "fee." She did not know what kind of fee...just a fee. I asked WHY after SO MANY hours and 10 phone calls and conversations later...this "fee" thing was just now mentioned to me AT 8:00 P.M. AT NIGHT...(remember, I had spoken with a "CEILIA" that a.m., no mention, ever, of a fee)...being added to the list? "It came down from the Corporate Office, " Anita said. I said I am not paying $159.99 to anyone. That, to me, is nothing less than tactics of extortion. I cannot believe that after all the "Customer Service Help" HAIER seemed to be offering to me before this late night phone call...NOW I will have to pay for what HAIER had promised to do. Of course, now I realize (Schmuck Me!) HAIER Customer Reps had no intention of ever doing anything they said they would do: FIX THEIR DEFECTIVE APPLIANCE PRODUCT! So on with this sad story...I found a HAIER CORP. OFFICE phone number (of which I was told by the Customer Reps. there was no such number), and was told by a "SHEVON, that there is nothing else that could be done...without THE CHECK...FIRST! I again asked, "Is there any other recourse, any other avenue, anyone else that I can go to at this company for help?" SHEVON SAID "NO." One-more-time...and with feeling...I asked, "ARE YOU SURE, SHEVON...NO COMPLAINT DEPARTMENT, NO ARBITRATOR, NO ONE ELSE?" SHEVON REPLIED, "OH, YOU DIDN'T ASK IF THERE WAS A COMPLAINT DEPARTMENT." Imagine that! I said the correct word and like magic..."Yes, " SHEVON told me, THERE IS ONE MORE THING I COULD DO... I can send my complaint to the HAIER COMPLAINT DEPT... same PO Box 8 in NJ where I am supposed to send the $159.99 check...and "they" will...Well, SHEVON really did not say just what the Complaint Desk/Dept. would actually do or not do. But, I could try this.

AMERICAN CONSUMER: I have a 30-year-old Maytag refrigerator in my garage that has NEVER been worked on and hasn't missed a beat! I cannot believe the sorry representation of the CUSTOMER SERVICE arm of HAIER AMERICA. THIS COMPANY SHOULD BE ASHAMED! TELL HAIER CUSTOMERS UP FRONT BEFORE HOURS ARE SPENT GETTING ABSOLUTELY NOWHERE...THAT ABSOLUTELY NOTHING WILL BE DONE TO FIX A HAIER REFRIGERATOR...UNTIL HAIER GETS MORE $$$$$$$$$$$$ UP FRONT!

I have my letters, faxes and pictures ready to go to HAIER CEO, Mr. Zhang Ruimin and the Board of Directors. If it wasn't so sad and pathetic...it might be comical...that HAIER'S CUSTOMER SERVICE & SUPPORT MOTTO IS...the "CUSTOMER IS ALWAYS RIGHT." ...AND, NO LESS COMICAL... HAIER'S SERVICE POLICY MOTTO IS..."A COMPLAINT LODGED BY CUSTOMER IS THE MOST PRECIOUS GIFT." No...really...stop laughing...That is the absolute truth! That is what is on the HAIER WEBSITE.

SOMEONE? AT THE HAIER CORPORATION (Mr. Ruimin) NEEDS TO WAKE UP AND CLEAN UP THEIR CUSTOMER SERVICE CENTER MESS! IT IS EVEN EMBARASSING TO ME...AND THEY AREN'T EVEN MY EMPLOYEES! If my employees handled our customer service problems like this...AND, if one of my employees MADE A LATE-NIGHT-PHONE CALL... AFTER THE FACT...to a customer of mine, asking for money after promising to replace one of our units without ANY $$$...That someone would get fired on the spot!

ANYONE AT HAIER...WHO HAS ANY AUTHORITY...NEEDS TO READ UP: Your CEO Mr. Ruimin took a SLEDGEHAMMER to a DEFECTIVE HAIER refrigerator (one of 76) to make a point about what was and was not "ACCEPTABLE." ...I think I just found THE SOLUTION! WHERE'S A SLEDGEHAMMER? Maybe next year I will be the PRESIDENT OF HAIER CUSTOMER RELATIONS/SERVICES...I couldn't possibly do any worse!

P.S. Would anyone at HAIER AMERICA like to send me a check for the $600 worth of groceries I lost in their defective refrigerator? I will send them the $159.99 check when HAIER sends me my $600 grocery reimbursement check! Now that sounds like some pretty good Customer Service...And, funny...it only took me a second to come up with a workable solution! NOT A #$%^& YEAR!

KAJ Shreveport Louisiana 10/6/2009 A former HAIER customer!

Guys if you think you have problems with Haier listen to this.
I bought my combo/washer/dryer last dec whilst renovating used it two times end of Jan 2009.
Unit literally blew up in flames. It is now July 2009. I know all the operators on first name basis. What a disaster this company is.
This is something out of a horror movie
Haier AMERICA WHAT IS THE PROBLEM WITH CASE NUMBER 520094.
Why wont you deal with me in writing ? I am constantly told that it will be another week. Today is July 10th and the SIYA supervisor is avoiding my calls. Today i called 4 times. It has been SIX MONTHS !

I had taken haier television on april 2006 and now after 16 months its like a scrap kept in my house i m trying to sell to the scrap merchant , i had no idea that i m buying a haier television which will be a scrap after 1 year.

Now i m looking for a new television other than haier.

Not sure what is happening, because I purchased a Haier freezer about 13 years ago and it's still working wonderfully. I am trying a Haier TV - if no good I will sue in small claims. Simple - sue them and they will get the message.

I bought a Haier A/C window unit in 2008 and it only lasted about 2 months operational time before dying.

I purchased a Haier Plasma TV about one year ago and it just stopped working. I waisted my time calling their customer service. I put the TV in a repair shop costing me money, finding out that they could not get the part I needed to fix it. I was told the cost of the part was $500.00 I will never ever buy another product made by Haier.

I am on my third haier tv. Not becaus I love it but becaus I can't get one to last more then a month. The last replacement unit was broken right out of the box. I spent 4 months the first time getting haier to replace the tv and 2 months the second time getting it replaced. I have now been working with them for over a month trying to get a refund since the only other option they gave was to have the brand new broken tv sent in for repair.

haier products are scrap, i will never buy another haier product ever in my life. not only are their products a piece of crap their customer service are full of it too!

i too had the same problem with haier tv

i wish that haier must go bankrupt for selling such a scrap products and fooling the customer buy giving false adds

i really agree with this complaints, and i m sure will not that bad company haier products

Do not buy Haier Washing machine it sucks just 1 year serviced 6 times Can you bheleive it 6 times

Madam/sir
i have purchased 2 nos air conditioner, one for kota city second for rawatbhata.regarding rawatbhata unit, this unit was purchased on 02/06/11.and unit worked up to 1/4/13 very well after that the compressor burned out. after complaint compressor was replaced, till replacement summer season passed out. in next season as we start unit, got tripped immediately.this was informed to kota service center, no action taken till date after that i approaches to kota center through my dealer, yours kota representative registered a complaint on 28/05/14, id - [protected] as per message came on my mobile. no body attended my problem. on 29/05/14 i registered a complaint on [protected].yours representative assured me to attend my problem on 30/05/14.on behalf of back history i do not believe on your kota service center. i am living without a/c since last season.please take my case on priority

i Have purcahed haier washing machine which makes me as un happy.I have facing more problems with this machine witin 5 months from the date of purchased.I have registered many compliants but nobody did not attend the complaint.And finally they told PCB is problem.Now i am ready to replace the PCB on chargeable basis.Even thses people did not support us.My mob [protected].I am looking for resolution within one weeks otherwise i will go to consumer court.

EQUIPMENT:washing machine MODEL NO.:Xpb62-187p Serial:div0018 COMPLAINT NO.KOL1308280138 DATE OF PURCHASE:19 march 2013.i am a owner of a haier washing matching, I am complaining since five month, every month a technician came and try to repair the machine but are not able repair it.I am very angry and if you cant send a proper technician to repair it then i would fell free to file a FIR for fraud.My registration mobile number is:[protected] but it is now currently switch off my current mobile no. is:[protected] i fell that haier has a very worst service in india.

I too am an unfortunate owner of Haier products.
Once you have enough evidence like a couple of complaint number's and a paper or two from the technician, feel free to file an FIR for fraud
and get Police to take action. This is a costly option as the Police do not move without taking some money. HOWEVER, IT IS EXTREMELY EFFECTIVE. Throw in a section 506 complaint like they have threatened you. that helps to move things fast.
Only when we make equivalent strong arm tactics our forte will we be able to alert these stupid 2 penny chinese fly by night operators to act responsibly.

I have been frustrated by the service being provided by Haier to it's customers. I unfortunately own a Haier Window A/C and unfortunately this A/C required service. After landing in this unfortunate circumstance, I realized how unfortunate I have been to buy a Haier appliance.

I lodged a complaint number HYD105090148 around two weeks back with Haier's all india call center. After multiple follow-ups with them, finally a service engineer arrived. He started quoting rates for service out of his own wish. List below
1. Gas Recharge: Rs 2200
2. Service Charges: Rs 500
3. Transportation: Rs 500

Rates provided by their call center and confirmed by Haier's hyderabad head are
1. Gas Recharge: Rs 1650
2. Service Charges: Rs 350
3. Transportation: Rs 250

I asked Haier's call center to escalate it and they assured me of the same. Finally what happened, they closed the ticket without addressing any of my concerns.

I again started following up with them and they again sent a service executive. He again quoted the same rates as he had done earlier. I had to either stay without an A/C in scorching heat of Hyderabad or pay their service executive the rates quoted by them. I went by the second option with escalating the first option.

Now more than 10 days are over and I am still waiting for my A/C to arrive. I don't know whom to escalate it to. I feel all jokers are sitting at Haier customer service. Biggest jokers sit at their call center (good for nothing), second biggest jokers are their local leads (in Hyderabad it is Mr Janardana - [protected]).

I feel Haier has the worst service amongst any company existing in India. Please think twice before buying any Haier appliance. I would suggest never ever to go for a Haier appliance even if they offer you half the rate.

whoa mr. ranjith our story is liek ditto your scene. it spooked me out. now yesterday it stopped for the fith time, within 8 months of warranty period. we are just hoping they will have the decency to replace the fridge before the one year warranty is up, or else we are stuck with the dabba incurring high losses. we actually use the freezer as a fridge and the fridge as a cupboard! finally what happend? did your probelm get solved? did they help?
priyaa
[protected]

THE BAD SERVICES GIVEN BY HAIER
MY REF MODEL NO. 599FR IS NOT WORKING FROM PAST 3 MONTHS. IT IS SO, UNFORTUNATE THAT O UR LAST COMPLAINT NO. [protected] REGISTERED ON 10 MARCH'09 HAS NOT BEEN A TTENDED YET. IN TODAY'S WORLD WHRE OTHER COMPANIES ARE TAKING NO TIME TO T AKE ACTION ON CUSTOMERS COMPLAINT, HAEIR, SUCH A BIG BRAND IS SLEEPING. WE HAVE CALLED SO MANY TIMES IN CALL CENTRE AS WELL SERVICE CENTRE LOCATED A T A1/B-44 MOHAN CO-OPERATIVE MATHURA ROAD DELHI-44 BUT IN VAIN.

I am pissed off after buying a Haier Mobile Phone. It hangs ofter and now I am not able to locate any service centers in Delhi. Government should take appropiate steps to ensure that consumers should get proper service, otherwise those chineese (irresponsible) origin companies should not be allowed to enter Indian market at all.

This is the first and last product from Haier for me. Please do not buy a haier product.

Abhijit

copalants against my ac

My 8 month Dehumdifier that I purchased new went bad in March of 2009. I called Haier America and they said I needed to send them a copy of my sales receit and the plug end of the electric cord and they would send me a new unit out with in ten days. After several months and many phone calls they indacated that they were out of stock on my model and they would send me a refund right a way. I went out and bought a new GE brand dehumdifier a week later they called and said they could send me another model dehumidifier, I declined their offer and ask for my refund. It is now the last day of September and after many many calls I still have no idea when I will get a refund! What a jerk outfit

Bought washer & dryer on 8/28/13. 11/17/13 Washer started making loud noise and smelled like something was burning. Call Haier CSR and was given a local qualified repaired man. Call repairman on 11/18/13. Can't come said he rejected the service call. Call Haier CSR back and the gave me another repairman 55 miles away. Call to set up a appointment and was told he didn't really want to drive that far. He said he wasn't going to mess up his calls during the week and I would have to wait till Saturday or Sunday. Couldn't give me a time. Call CSR back and explain he really didn't want to come, try to get them to find someone else. No! Ask to have washer replaced, less than 3 months old! NO! So now I am having to wait and see when the man, who doesn't want to come this far, gets here. I will never buy Haier again. Customer service has standard answer, can't understand them, and they can't understand you! If you want your life to be disrupted, then go ahead and buy a Haier product.

I bought a Haier compact refrig. and it is great. EXCEPT the freezer door does not close. When I called to complain, I was told they would replace the refrig, as long as I cut 8ft of the electrical cord and mail it in. I would be without a refrig until the new one was delivered. I am semi-handicapped & could not be with the refrig for the length of time it would take to mail my cord and paperwork and have a new refrig delivered. So I asked them to send a repairman & remove the freezer. They would not! They had even (they said) went to "Corporate" and this was the only way they would honor my WARRANTEE!

I purchased the 1-cubic ft. washer. It was missing the screws and locking bands, without which you cannot attach the bottom plate. Who knows what the locking bands are for because the manual doesnt mention them. I have tried numerous times to request the six screws to properly fit the plate. Still after all this time, I have been unable to actually request the missing items or even speak to anyone. All the numbers are recordings and direct you to more dead-end numbers and websites. Who knows if the product even works. This company ***! Waste of money!

Haier top load washer had defective sink adopter but calling customer service to replace part shows that their policy is take the $$$ and run and let customers chase their tails like dogs when trying to resolve the problem by having them call the parts department only to have them refer you to the warranty department where the effort ends unresolved. You can't even go online to find a dealership which lets me know that these are foreign MF's with gutter rat greed. Channels 2, 7 and 9 have consumer reporters eager to ferret out BS companies.

Purchased a 8000 BTU Portable Air Conditioner on June 4, 2010, unit ceased operation on July 4, 2010. Called Haier, they dispatched their third party repair service (A&E). The first repair person was not qualified to work on the equipment. Second dispatch told me they could not repair the unit, had no dosumentations on the unit. Third time was the charm, it requires repair part, that will be available in December 2010.

I've only had my washer for a year and the stupid thing doesn't spin the water out . Water will come out but as soon as it starts spinning the water stops coming out !

I bought an Amana dehumidifier 8/30/12 which started leaking all over the floor a few days before the warranty was up.The store where I bought it told me to contact Haier who owns the Amana brand and they gave me a claim # and a repair shop 45 minutes away from my home to repair it, after a few weeks I was told it could not be repaired, then the fun starts. It is now 7 months of being told not to worry I contacted the executive office and was told it would be taken care of asap. No contact was made by Haier so I called and was told they emailed me a form so they could replace the unit. It was sent to the wrong email so I gave them the correct email and still no response. There customer service is the worst.They have my work number, home number, address, copies of receipts and still no luck. Their products are worth no more than there warranty. Stay away.

Other than falling for a low price, what made any of you purchase a product from a Chinese company who's only goal was to gain market share from the Korean giants (with better reputations) Samsung and LG without near the quality?

It's not a wonder that there is a lack of customer service because that it NOT Haier's primary goal!

I have bought an air conditioner from walmart Haier America brand it did not work from the beginning it is now exactly a year later I still am fighting for a refund! The BBB will not help have already tryed! If it were us owing them money they would ruined our credit reports, but they owe us and oh well that's our problem! No wonder this company grosses 100, 000, 000, 000.00 a year! Screw this company!