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1.8 2 Reviews 183 Complaints
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Hair Cuttery Complaints 183

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2:22 pm EDT
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Hair Cuttery stylist sneered at me

The attitude of the staff at the Boar Lane branch in Leeds, England is appalling. The stylist actually sneered at me when she thought I wasn’t looking in the 'consultation' and put a fake smile back on- but too late.

The junior who washed my hair couldn’t have cared a less. I repeatedly asked for my thick hair to be thinned as I am going on holiday to a hot country but this was ignored.

The actual cut seems ok but it is still way too thick and I will have to go elsewhere to have the job done properly.

I will never set foot in this 'salon' again. It is scruffy and the staff couldn’t care a less.

I don’t want to be fussed over but this is ridiculous. I feel totally bad now - surely not the idea. Thanks a lot hair cutters.

I am not surprised they don’t want email complaints- typical- couldn’t care less attitude.

Compared to the other reviews on here mine seems minor but whatever you do don’t go there.

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Melonie Bell
Oct 07, 2008 8:46 am EDT

I work at the harrogate salon and to see this complaint makes me really angry that you have had such a bad experience, i would never treat one of my guests that way and feel deeply embarrassed to have my name tied to a company that showed no proffesionalism so to try and redeem this as per my email to you personally i would love to have you come to the harrogate HCuk and have your hair restyled with me as a guestur of good will there will be no charge.

Hope to speak soon
Melonie Bell

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3:00 pm EDT
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Hair Cuttery stay away

Hair Cuttery stylist cut my hair uneven, then when I went back to have her fix it she didn’t have time to help me even after I called her in the phone and told her I was coming back., and I tipped her very well. So I give them a second chance to cut my hair a month later and a different stylist doesn’t listen, I told her to keep it longer in the back and I see she is reaching for the shaver to shave my neck, OMG. Yep they ruined my hair. I now look like the Dutch boy...

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TonySoprano
Jul 11, 2008 7:15 pm EDT

Look Malinda,

You're lucky they even wanted to cut your hair. The hair stylist who cut your hair the first time probably felt sorry for you and tried to make you look better then it is humanly possible. You probably tipped her a dollar bill, or perhaps you tried to tip with a peso and she was offended. That's why she refused to fix your hair. The second time you went there was a big mistake, too. Did you not realize that the hair stylists talk to each other and when you came into the cuttery, they said look, there is that peso-tipping cheap skate in english, which you didn't understand because you only understand spanish.

Did you not know that business up front, party in the back, aka the MULLET, is so not in style anymore? When you told them you wanted it longer in the back, they pitied you once again and tried to fix your helpless hair. My advice to you is to perm that hair back up, take some english courses so you can converse with these hair stylists and never again leave the barrio.

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12:01 am EDT
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Hair Cuttery they ruined my hair on purpose

I got my hair cut at the hair cuttery the other day and it was ruined!

I got my hair washed and trimmed pretty quickly and I paid for it and I even threw in a tip. I then looked in the mirror and saw that it was a bit longer in the back than it should have been.

I asked the "stylist" if she could snip of 1/2" or a full inch in the back. She got pissed. Before I knew it she was chopping off huge clumps. I freaked out and told her to stop. She chopped 4 inches off my hair!

I now look terrible and every time I look in the mirror I want to cry. I know it's just hair but I have this huge reunion coming up and I look ridiculous.

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Margaret Giacobbe
Brooklawn NJ, US
Apr 03, 2023 12:43 am EDT

I went to get a perm on Wednesday march 9, 2023 the day before our vacation. My usual tech was off that day so I hesitated going to another girl but I did. Not only is my hair fried, all the color was pulled out. I had to go to another salon for a haircut & ongoing treatments. She ruined my hair! I want a full refund & I have not received one yet.

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I got robbed by Molly haircuttery
Va, US
Dec 10, 2022 3:33 pm EST

I got a haircut signature cut for 24$ and added tip with a total of 27$ paid and asked for a receipt. Good thing is did! Soon as I left not even 15 min later I got another charge by a stylist who DID NOT cut my hair and charged me 31$ by giving herself 30% tip! Generous thief! Her name is Molly at the haircuttery in Virginia 22182

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Shawn Moubry
US
Nov 15, 2022 3:26 pm EST

11/8/22

I got into the Hair cuttery. I have a 6:30 appointment. 2 stylists are standing at the register. The one stylists was obviously on the phone because she clearly had no clue. 45 minutes after my scheduled appointment. The female stylists say she can't cut my hair. They don't do short barbershop hair

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Donna Thompson elmwood
US
Sep 14, 2022 10:36 pm EDT

September 5th at 6pm. I was in for a hair cut and bought a 30 dollar curvaceous product. My bill was 80 dollars. The tip was 14 dollars. I booked my appointment and was out in 50 mins so paid for a blow out that was a deluxe which shouldn’t have been. The machine instead of tipping 20percent on service tipped 20 percent on entire bill.

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Bruce Bishop
US
Sep 03, 2022 11:02 am EDT

I scheduled a 1:30 haircut appointment on July 10,but although I was 15 minutes early,the employees at Broadview Hair Cuttery ignored me.No one likes being treated like 💩

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Kate Barnes
Orlando, US
Aug 09, 2022 6:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I always go to Hair Cuttery have been for years never had a bad hair cut before. I had a haircut done on July 24 2022 at the Suncrest Village salon in Orlando. The stylist was Francesca. I asked if she could do a razor cut she said she had a razor and would do it. She trimmed and cut and made a mess of NY hair

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Mimmy
US
Oct 27, 2018 7:27 pm EDT

Stylist cut off way more than asked! Way overpriced $18 and did a terrible job.

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Lisamg921
US
Aug 15, 2018 6:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went in for a simple bang cut and left the store with a mullet style cut. They cut too much on the sides of my head and everyday I have to deal and fuss with my hair to try to look decent. Very upset and frustrated with my situation.

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chrissy2010
Royal Palm Beach, US
Sep 08, 2009 9:43 am EDT

Iworked for the hairuttery all they care about is numbers, i am a very talented hairstylist they changed my schedule every other day i didnt know if i was coming or going. they go thru managers every 6 months, and make you sell sell upsell products. they care nothing about experienced hairdressers and your just a number, and you have to mop clean the whole place plus answer the phone greet customers and cash them out plus stock retail. you do like 10 jobs for one salary. if you have a complaint about schedule changes they diregard you. they over hire and let like 10 people sit around ready to pounce on a customer, its like a assembly line. i would say if your looking for a 10 min haircut by a new hairstylist everytime go there! they care nothing about their employees!

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Tony Soprano
Jul 18, 2008 7:31 pm EDT

You are so freaking ugly, woman, quit your crying and go back in the kitchen and make me a sandwich! Your hair was ugly before the cut and is REAL ugly after. Go buy a bottle of thunderbird and get back to the barrio.

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About Hair Cuttery

Screenshot Hair Cuttery
Hair Cuttery offers a range of hair services including cuts, styling, coloring, and texturizing. They cater to men, women, and children. Additional services such as waxing and hair treatments are also available. The salon chain operates with licensed professionals and provides a variety of hair care products for purchase.
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Overview of Hair Cuttery complaint handling

Hair Cuttery reviews first appeared on Complaints Board on Jun 10, 2008. The latest review Did not receive the service I paid for was posted on Sep 28, 2024. The latest complaint haircut/ hair treatment was resolved on Jun 11, 2017. Hair Cuttery has an average consumer rating of 2 stars from 185 reviews. Hair Cuttery has resolved 36 complaints.
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  1. Hair Cuttery Contacts

  2. Hair Cuttery phone numbers
    +1 (866) 257-8953
    +1 (866) 257-8953
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    Customer Service
    +1 (703) 269-5400
    +1 (703) 269-5400
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    Head Office
    +1 (703) 269-5336
    +1 (703) 269-5336
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    Guest and People Care Center
    (877) 319-3919
    (877) 319-3919
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  3. Hair Cuttery emails
  4. Hair Cuttery address
    1577 Spring Hill Road, Suite 500, Vienna, Virginia, 22182, United States
  5. Hair Cuttery social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2024
Hair Cuttery Category
Hair Cuttery is ranked 5 among 228 companies in the Hair and Beauty Salons category

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