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Hair Cuttery Customer Service Phone, Email, Contacts

Hair Cuttery
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www.haircuttery.com
www.haircuttery.com

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1.8 182 Complaints
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Hair Cuttery complaints 182

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I
3:17 pm EDT
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Hair Cuttery Hair dye

6/25/22 I done my hair color here they did wrong way it looks like not hair color I did that I paid 167$ I waste my money and time I want my refund back

Desired outcome: Hair salon guy didn’t excuse he did my hair wrong

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H
4:25 pm EDT
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Hair Cuttery Hair color

I had my hair bleached as in highlights but I wanted to brighten it up a little so came in for partial highlights and got foiled in the most weird way possible now I have had my hair highlighted before it was specifically 10 foils and was as orange as orange can get when I told her why are you placing the foils that way she said my techniques are different forget about different the manager didn’t even care if the hair was bad they said I had to pay no matter what and told me toner can fix it no toner can fix ugly highlights . The lighter highlights in my hair was already there the orange hair is what I had done even though I showed a pic and asked for lighter brighter hair

Desired outcome: Refund

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C
5:28 pm EDT

Hair Cuttery how they treat me

I had an appointment for a hair cut , and a blowout for my little cousin who’s graduating, i took her at 4pm on june 20/22. we got there and i have already been treated by the haircut lady CHRISSY, very rude she scream at my little cousin to “Take your hair out “ i was like oh no is there anyone else my cousin didn’t b feel comfortable, she got mad and said “i don’t care if they don’t want to work with me i don’t even want to work with them , and was just giving us dirty looks , then the girl told me sorry but then talked back to me saying oh well go look for a other hair place THIS WAS IN THE Arundel MILLS ONe

Desired outcome: i need someone to email me or call me to fix this i feel very hurt i have gone alor of time have taken a lot of family so i need someone to fix this

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C
7:32 pm EDT
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Hair Cuttery Poor Communication Skills

Thursday, May 5, 2022, I took my 14 year old cousin to get her hair shampooed at the Hair Cuttery at 43 Town and Country. The stylist Lydia should not have questioned my cousin about her mother, where she was from or my relationship to my cousin. In fact, it made me and my cousin very uncomfortable. First all the family relationship is none of Lydia’s business. This definitely affected our impression of her and the decision was made not to give her a tip. This was a missed opportunity for Lydia to sell products, have a repeat client. Instead we received judgement. Lydia’s behavior was offensive and disrespectful.

Sincerely,

Carla R. Vines

[protected]@aol.com

Desired outcome: Lydia should not ask a child personal questions. Lydia should talk about things related to hair and hair products. Talk about the next visit.

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3:50 pm EDT
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I came in showed the stylist the exact picture of what I wanted done. She did not do what I wanted AT ALL. I wanted vibrant red on the ends I wanted a ombré baylage, that's not what I got I got this almost purple color with foil highlights she covered up all the red I had in my hair, I no paid 154 only to have to turn around and pay another 170 to have it...

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S
8:26 am EDT
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I had an appointment on the 27th of .arch at 12:30pm and showed her a picture of what exactly I wanted and walked out with something completely different. I was so upset and heartbroken. I cried and devastated because me hair was 100% natural and now I'm ready to shave it all off. on top of that she didn't seem to be in a customer mood. and every idea I had...

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E
2:11 pm EST

Hair Cuttery Wash Cut Roller Set

I walked in to the HC in Kingstowne on 3/8 @ 430pm. I was greeted by the manager and the stylist. I asked how much for a cut and roller set. The manager said $23.00. I said okay that is fine. I stylist then take me back and cuts my hair then washes it. She gets the rollers for the roller set. She starts the process and i tell her that it needs to be smooth so it can dry correctly. She said okay. I also tell her she needs more mouse because they did have and setting spray. She then proceeded to say okay that she understood. She finishes and set me under the dryer. She said 45 mins. I am under the dryer over 45 mins. She takes 3 clients while i am under the dryer. I take the rollers out. I noticed my hair was not straight and it was puffy. I leave bc it is late. Next day it is a afro basically no curls or anything.

Desired outcome: I want a refund no need to go back bc they don't understand how to handle the curly texture of my hair.

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N
3:29 pm EST

Hair Cuttery Signature cut classic blow dry

I had been to this place this afternoon to get done my hair treatment shampoo and blow dry. Guys if you are going their to get done a cheaper service then let me tell you. You will waste your time. They always try to give you pricier option instead of doing what you need.They charged me extra for the same service I have been taking for more than 2 years now and when I ask the store manager he gave me a silly answer that prices are raised now. I didn’t see any prize change on their website. I had the worst experience ever. The store manager should learn to deal with customer at first.

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L
7:08 pm EST

Hair Cuttery Signature cut with classic blowout @$35​

I booked Signature Cut with Classic Blowout @$35​

I said I didn't want layers because it results in more frizzy but he snipped the ends which resulted in frizzy. I explained that if my hair isn't dry, it will result in frizz. My top was soaked from the shampoo; I had to put on a sweater I had in the car to avoid the frizz. Worst part is that he then told me my cut would be $65 due to the length. I have hair above the shoulders and it's easy to cut and blow dry. Why was I charged special occasion; is it because I said I was going to a luncheon? This is totally ridiculous. Worst $56 I have spent on my hair. During Christmas, in Orlando I spent $60 for hair cut (without chopping the ends), special conditioning treatment and an awesome blow dry.

This morning, I see that my ends are uneven probably because he chopped away (don't know the terminology) but he didn't respect that I wanted a clean cut; no layers which includes not snipping the ends. My hair this morning is as frizzy and my hair is now worst than before the cut. Also my hair is very greasy. I am requesting a full refund of $56.00.2/21/22 spoke with Ivonne who tells me that even though I paid by credit card, the company would issue a check. Neither Anita the manager or Olga Fields, DL called me back.

Desired outcome: Full refund of $56.00

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J
3:10 pm EST

Hair Cuttery Haircut

I went to a Hair Cuttery yesterday to get my hair trimmed. My hair was quite long, and all I wanted was a trim. I told the stylist (my first time with her) that I wanted a trim only, 2" at the most. When she was done, my once long hair was above my shoulders. I was so shell-shocked, I didn't say anything. I stupidly paid (and tipped!) and left. I'm not one to make a scene or be demanding. I just couldn't bring myself to raise a stink when I was there. It's not like the hair could be reattached, so I just silently vowed to never use that stylist again. After getting home, I realized how stupid I was for not saying anything. I am out $27.00 plus a 25% tip, all for a haircut length I did not ask for or want. I hate my hair now! You offer a guarantee, so let's see if Hair Cuttery is as good as their word. I anxiously await a response.

Desired outcome: Refund

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TheldrakisCS
TheldrakisCS
, US
Jan 26, 2022 3:30 pm EST
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while i can understand you were shocked they ask if it is to your liking 2x. i always tell them if i don't like it and yes i get nervousness with new stylists too. they always are understanding. what i always do next time is i indicate it with my hands where i want it shorter and say "keep it long just shape it to look good by removing any split ends" i don't have any but i seem to get the right cut every time after i do those steps. as for refund that is up to hair cuttery. i do know there is a smile back guaranty but i have never put that to the test since they always made the next visit closer to what i want after a oops.

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N
6:57 pm EST

Hair Cuttery Hair cut

Asked for a couple inches off in a blunt cut straight all the way around because I have fine thin thin hair. I was very detailed about this before she even started cutting. She kept saying she didn't feel good so I don't know if this altered her vision or not but this is definitely not straight all the around. I could've done this myself at home for free and had same outcome. How this looks even to anyone I don't know. I was charged almost $30 and didn't even get shampooed and conditioner and blow out. Make this right please. I'm trying to be as sympathetic as possible because she didn't feel good but I mean this should've been very easy for hair beings that I have extremely thin stick straight hair.

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M
5:23 pm EST
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Hair Cuttery Hair cut/color

I am absolutely devastated at what has happened to my daughters' hair for her 16th birthday. My daughter asked for a beautiful dark red hair color and the woman made bleach spots and neon orange patches along with black streaks all over her head. She ruined her shirt with hair color. She splashed it all over her, she had color on her clothes and arms and face and then she asked for curtain bangs and the woman cut her bangs way up above her eyebrows. Nothing resembling curtain bangs! Her hair is ruined and she can not even go back to school until it's fixed because she is so embarrassed. She has cried for 2 days since she left that salon. Horrible horrible horrible

Desired outcome: REFUND

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K
2:27 pm EST
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I have been a customer with hair cuttery for many many many years. I started having anxiety problems after Covid started and it has gotten to the point that if I wake up and I can't get myself out of bed I will have to cancel any appointments I have at the last moments. So if you check my file you will see I have cancelled appointments at hair cuttery. I do...

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L
5:45 pm EST
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I paid for a partial balayage, toner, and blow out. Firstly, I wanted some highlights to blend in with my previous balayage. My stylist told me after she put in the foils, that you all aren't allowed to use the dryers to aid with the lifting. I would have considered going to another salon if I knew this beforehand since my natural color is dark brown. I sat...

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J
5:35 pm EST
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Hair Cuttery Not seeing my child as scheduled

So I scheduled my 2 kids to get a hair cut today at 3:30pm and there were 4 stylists there with no clients... We were the only ones there and taylor that works there said there's only 1 kids scheduled and someone canceled my other child and said she couldn't cut my kids hair and had to wait because she has someone coming in to color their hair at 4pm... Taylor was not doing anything and here we are 45min later and no one is here for color... What rude, lazy service. Despite me having a screen shot and email of both my kids being scheduled she did not honor that! Says a lot about some of the employees that work here! You would think the supervisor that is here would do something! Now it's taken 20 minutes snd counting so they can check me out because their computer isn't working!

Desired outcome: Basically they are sorry, but it's not their fault

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3:32 pm EDT
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My appointment was on a Wednesday with Angie we had a consultation a service of highlights toner total cost was $150 I was fine with that the minute I got into the chair she complained to me the whole time of how bad my hair was and that it was orange lugging now mind you my regrowth was dark and my aunts were blonde and level 11 so she did the foils put on...

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G
12:09 pm EDT

Hair Cuttery Appointment not kept

I booked an appointment with hair Cuttery Germantown Scneca Meadows. I went there exactly 2min passed the appointment time and waited in line as there were 2 other clients before me. The lady greeted me said I don't have a scheduled appointment. I showed the text confirmation and then she said something that was not clear and walked away from the area leaving me to stand wondering. I browsed some products and as I did not hear from the anyone as to what is happening, I asked another representative. She said there's no one available appointments till 12pm (2hrs away) she said the stylist has taken another client since I was late. I saw the stylist with the same client when I walked in. I think she was getting more services and they disregarded my appointment to take this client. This is really very low level of greed for money by hair Cuttery. I am really disappointed. Is this your standard of customer care? No proper apology. I took time off from my work, booked appointment day ahead and to be told go somewhere else we don't want your business?

Desired outcome: Make sure this doesn’t happen to other clients and Compensated for my time

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8:05 am EDT
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My daughter was at Hair Cuttery in Glassboro and they were asked to give her Carmel highlights. When the job was completed her hair was very brassy and she had two bleach blonde streaks at her temples. When I told them I did not like it, they told me to come back tomorrow. When I contacted them to make the appointment they said they could see her on Monday...

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11:48 pm EDT
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Large standing sign set up right in front of Hair Cuttery. Stating: "walk - Ins Welcome. I Walked into the establishment with one client and 2 stylists. A rather slight male came to the desk. I asked how long would it be before a I would be able to have a quick trim.. no style.. no hair wash. His reply was not until 6PM. I walked in a 12:15 PM. I said to...

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2:09 pm EDT
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Date: 7/3/2021 - client number [protected] - The receipt has an ID number on it: "VILC13006" I asked for Shampoo and Conditioner. Paid for my husband's haircut and the products and went out to breakfast. While waiting for my food I looked at the products in my purse and realized they gave me the Conditioner, but instead of shampoo they gave me a "hair mask"...

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Overview of Hair Cuttery complaint handling

Hair Cuttery reviews first appeared on Complaints Board on Jun 10, 2008. The latest review Broken appoint was posted on Feb 25, 2024. The latest complaint haircut/ hair treatment was resolved on Jun 11, 2017. Hair Cuttery has an average consumer rating of 2 stars from 182 reviews. Hair Cuttery has resolved 36 complaints.
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  1. Hair Cuttery contacts

  2. Hair Cuttery phone numbers
    +1 (866) 257-8953
    +1 (866) 257-8953
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    Customer Service
    +1 (703) 269-5400
    +1 (703) 269-5400
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    Head Office
    +1 (703) 269-5336
    +1 (703) 269-5336
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    Guest and People Care Center
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  3. Hair Cuttery emails
  4. Hair Cuttery address
    1577 Spring Hill Road, Suite 500, Vienna, Virginia, 22182, United States
  5. Hair Cuttery social media
Hair Cuttery Category
Hair Cuttery is related to the Hair and Beauty Salons category.

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