Hair Cuttery
Reviews and Complaints

what do you want for a walk in only salon?

Totally agree 100% re: Parwin blowing you off for another walk-in customer - she's done that to me also. I used to have her do my highlights - she's a wonderful person and I was satisfied w/my color. HOWEVER, the last time I had an appt. w/her for 11:00am on a Sunday morning, I waited a half hour and she still hadn't come to work. I was pissed at the waste of my time, so I left and have not had her do my hair since.
This past week I received what was, perhaps, the WORST haircut (if you can call it that) I've ever gotten in my life from another woman in that shop (#57) - the older woman, hardly speaks English, never smiles, works in first space on the right. I don't think she's ever even cut a female's hair before, I've only seen her cutting males' hair when I've been there. Anyway, I only needed a trim off the ends and oh boy - WHAT A FRIGGIN' IDIOT! She DIDN'T EVEN KNOW HOW TO HOLD THE SCISSORS! DIDN'T UNDERSTAND WHAT 'NO LAYERS' MEANS (after I emphatically explained NO layers, she says "so you want layers?") WAS AFRAID TO EVEN CUT MY DAMN HAIR! I had to show her how to cut the ends - WTF? I'M NOT A HAIR DRESSER. Walked out of there with my hair no different than when I walked in (except she managed to trim one side shorter than the other.) This was not the first lousy haircut I've gotten from a Hair Cuttery, but I'll tell ya what - I've finally learned my lesson...you DO get what you pay for - NO MORE HAIR CUTTERY FOR ME, THANK YOU VERY MUCH!

The days of the customer is always right are obviously long gone. Sadly, I've found from personal experience that complaining doesn't do one bit of good. Nowdays, the corporate headquarters don't care about individual customers, they are only interested in their bottom line - profits. If more people aren't complaining, then those customers who are unhappy don't matter.

I agree with everything said, this company is so corrupt in their business practices that I would love to know how many times they have been sued! My story is a long one but basically started at asst. leader because it's the only thing they had open, I have over 24 years experience in management. Long story short the nightmare of a manager they hired when I turned it down left I decided to just take the position to save ourselves from another psychopath. of course I had to be put on a month action plan but when u r hired from the outside your fully trained and making managers pay right off the bat. Basically this manager did anything she wanted, charged what she wanted, got flagged in a audit for giving out wrong coupons, charged a customer for servives she didn't by 70, 00 and the company had to pay her back, have her friends come in and say they are family and pocket the money, all of this was reported to our boss, NOTHING WAS DONE! Why? because she made stylist clock out if they werent busy and sit there at the salon until someone came in and then they clocked back in and did their hair, and then clocked back out. WHY? so the company didn't have to pay them hourly wage, as managers we got in trouble if we had stylist on the non commission list for 2 pay periods. Well needless to say when I took over and my boss realized that I was not making my stylist clock out, why? because its against the law! Out of the blue one day I got fired! I made 2 mistakes, I applied a coupon for the incorrect service, and after working 2 hours over on a Sunday my partner closed out the drawer and left, and right before I put my stuff away my daughter had her boyfriend there and I lined out his forehead, took me 2 seconds, then I realized the drawer was closed and just thought I'll put in a couple bucks tommorrow, he didn't pay me, so I did not benefit from either of these! So 21/2 years of working my butt off with no asst. leader, no key holders, working on my days off and this is how they thank me. This clocking out thing is pretty much a un-spoken rule, and it's company wide. I would love to hear from anyone that had any issues like this, cause I'm pretty much gonna try to sue them!

I know how Chicagoland feels! I coul milk moneydn't agree with her more. They pride themselves on HC values and the rules only apply to some but not everyone. I guess that's how they got as far as they did by being a bully, kind of reminds you of the kid in school that bullies you for your milk money or your last cup cake. How many past employees have been tormented by bullies like this in the work place, I, myself have seen this SL in action, bringing people to tears! WHAT A SHAME TO GIVE THEM POWER111 THEY SHOUL.D BE DEMOTED1111111111111111111

Ok so this is going to be some what lengthy as it took place over two days. On 10/5 I went to a local Hair cuttery for my first time. The company was recommended by a friend. I wanted a cut and color and ended up getting my eyebrows done as well. The stylist and I discussed what I wanted and I even asked if it was possible to go a shade lighter on my over all color. I guess I should add I was light caramel with blonde highlights. He said it would be hard and suggested I stay the color I was. I was ok with that. So we go through the cut and color process. As I am in the chair and he has finished up rinsing the color from my hair he says he will be right back. He comes back with a bottle and says it is more color because my hair soaked up all the color he originally put in and needed more to blend with the high lights. He put the contents of the bottle on my head left it for a few minutes and then rinsed again. He then started looking through my hair while my head was still in the sink. He then tells me again he will be right back. He leaves and comes back with another bottle of liquid. I honestly can not say if he told me what it was or not I dont remember. He put that on my head and it almost instantly began to burn my scalp. I made comment to him that it was extremely strong smelling and was burning. He left that in for a few minutes and my the time he came back my eyes were watering and the smell was over powering. He rinsed my head and asked if the burning had stopped. It had. He then started to look through my hair again and at one point bent down and whispered " your highlights will be more caramel is that ok" I was ok if the highlights were slightly darker so I said yes its fine. Ok so done with rinse and we are back in the hair. I have long side bangs and asked if he addressed them in the cut because I didnt remember him trimming them. He said no I just cut them in with the rest. So I asked if he ould do it now. He did. Now keep in mind that I am use to my hzir looking datker when its wet so thought nothing of it when I looked in the mirror and saw dark hair. I am a brunnett so thats how it looks wet. Ok so after he touches up the bangs he asked if I would like a light blow dry. My reply was yes please. He xried it z little znd said I dont want to dry it to much because of the humidity and didnt want it to frizz. Again sounded ok with me however when I, ooked again it still looked really dark and should have lightened some even with a light blow dry. I said to him that it looks way to dark his reply was dont worry it will lighten up. Ok. So now I guess I should mention that his mother had been waiting oh about an hour for him and he was getting calls from people he said were his face book friends and who were thinking of coming in. Ok moving on. I paid...$203...I went on my way. It is about a 25 minute drive home. As I am driving home and my hair is beginning to dry it is getting darker and getting a reddish pupleish color to it. Of ourse I started to freak out. I got home and started to cry when I looked in the mirror. I washed it several times in the hopes some would wash out but it didnt. So I went from a caramel to a I dont even know what color it was. Ok next morning...the salon opened at 10 am I was there by ten after ten. The gentlemen who did my hair was at the front desk. I said hello as he looked at me like a deer in headlights. I then said to him, please fix this, I know it isnt right and you know it isnt right. He looks at me for a few seconds and then says " its to dark?" I wont say what I wanted to say. My reply was come on itx like 5 shades darker than what it was. He comes around the desk and starts digging through my hair. I am ofcourse crying again at this point. He asks me to take a seat and says he will be right back. He apparently went to call his manager as one was not in the store. He comes back about ten minutes later and says his supervisor said to wait a week so there wont be damage to the hair. Now keep in mind that I am a 40 year old woman and I work in retail. To me the color would have been ok for a twenty year old not a 40 year old. So zt this point I am thinking I have to walk around for a week with this hair. I decide that answer was unacceptable and I go to another location. I was met by a young lady who I told the whole story to and she szys ok lets see whzt we can do. This salon gives little key fob cards that they can swipe every time you come in so they can see color formulas and what no that were used on you durring previous visits. She looks it up and what do you know there is no formula there. So she calls him. She says he told her everything he did and the colors he used. She showed me. The color he said he used was not the color we discussed nor was it the color on my head. I also told her about the horrible xmelling stuff thzt urned and made my eyes water. She said it sounded like a bleach wash but he said it was toner. When she sent through my hair to check the cut the layers were horrible. There was a 2 inch difference all over my head. Some short some long. She also saw no reason to not re do my hair minus some damage caused from over processing. But he made it sound like my hair would break off or fall out. She did re do it. I did suffer some damage. The shocking thing to me was I was told that when they color the hair is to be dried completely so the color can be seen and that the policy is that if I was unhappy with it that day then they would have redone it and I would not have had to pay. I was not told this policy and was kind of shocked when I was told that I could not get a refund because it was now the following day. After all I had been through not even a free hair cut was offered not that I would have used it because I will never return to them again but it would have been nice to atleast have the offer. The girl did her best to fix it but still it is no where near what I asked for. I am no in the process of trying to get a refund. I will let you all know how it turns out.

I write this, I a perplexed and confused as to why a Hair Cuttery stylist would demean a good tipping customer, who was praising her expertise.
On Friday, 8/2/13, I went to a Hair Cuttery, where I had been frequenting, on and off, for 5 or 6 years. There was a brief interlude, where I met "Cairlen" (name changed, as per advice of counsel, to avoid liability) at a erent styling establishment; and those 5 times, I got the best haircuts of my life. And at "Cairlen's" other salon, when I mentioned that I converted from Hair Cuttery to her location, her comment was that she "WOULD NEVER WORK AT A CHOP-SHOP DUMP, LIKE HAIRCUTTERY". The owner of "Cairlen's establishment smiled, when she heard "Cairlen" say that".
When "Cairlen" and the owner parted ways, I visited her where she worked bussing tables, at an "Italian" restaurant (Liability again. It wasn't an Italian restaurant.)
I offered her $100.00 to cut my hair; and she declined; so, I took my roast pork fried rice and left. The next time that I visited that "Italian" restaurant, I again tried to get "Cairlen" to cut my hair; and, again, she declined.
SO, when I needed a haircut, I visited "Lyndsey" (NOT her real name); and I was shocked to see "Cairlen", who had said that she "WOULD NEVER WORK AT A CHOP-SHOP DUMP, LIKE HAIR CUTTERY". And, "Cairlen" pretended that she didn't know me.
On my way out, I told her that it was nice seeing her again.
Needless to say, since "Cairlen" had done an exemplorary job on my 5 haircuts at her other location, when I tried to make an appointment, I was sort of routed to the district manager Kristin, who said that Hair Cuttery was now only walk-in styling's.
When I went there on Friday morning at 8:45 AM, there were also 2 other women waiting.
After I got inside, one of the waiting women said that I had to stop harassing her daughter, "Cairlen"; and I had no idea as to who she was even referring to, or why she didn't speak a word to me, while we were waiting outside for Hair Cuttery to open.
No idea, that was, until I saw the 3 Lower Providence policemen, who questioned me; and told me that "Cairlen" had told her mom, her employer and the police that I Found out where she had moved to; and that I also found out that she had purchased a new car. AND, that I was stalking her. I'm not sure if that meant at her home or at Hair Cuttery.
I need to say that I couldn't give a rat's butt as to where "Cairlen" lives, nor do I give a "frig" as to what car she had purchased. I even said to the police, that I didn't think that with the salary that I figured that they made at Hair Cuttery, that I was surprised that "Cairlen" could afford a new car.
The police checked out my ID and my CCP; and everything was in order.
The police told me that I wasn't allowed back there again. BUT, "Lyndsey" had been cutting my hair, other than the time that I visited "Cairlen" at her other place. Ya know, the place where she said she "WOULD NEVER WORK AT A CHOP-SHOP DUMP, LIKE HAIR CUTTERY".
I will close with my opening remarks of this saga: I am perplexed and confused as to why a Hair Cuttery stylist would demean a good tipping customer, who was praising her expertise. And other than low self-esteem, I'm I was always nice to her and I constantly praised her styling expertise.
Since I'm not the one pursuing "Cairlen", that means that her ardent fan is still out there seeking her out.
There are 2 people who know deep in their hearts that I did nothing wrong; and they are "Cairlen" and myself. GOD also knows that I did nothing wrong. I wonder what GOD now thinks of "Cairlen"
Oh Well, Tomorrow I'll have some roast pork fried rice at that "Italian" restaurant's all you can eat buffet.

Worst experience ever . Went in to get a color. 5 hours later, 3 toners, and bleach job later, because they made my haor orange, and could not fix. I still had to pay. My scalp is buring, and have had a very bad headace sinve that nigjt. 3 days of burinh, and a headace. On top of that they also ruined the entire back of my shirt. I will be sssking legal action, as my docter confirmed the burns were second degree, and headaces were caused by all of the chemicals plaved on my scalp in short period of time. I will never go back amd advise the same for anyone else. There are to many salons to go somewhere where they actually. Be okay with this happening.

I had been to the Hair Cuttery before for a simple trim, and I always came away adequately confident in the work they did. This past hair cut, though, I had not been to a salon in a while, and needed slightly more off than usual. My hair is a little longer in the back than it is in the front, and I asked to maintain as much length as possible, but the incompetent *** working on me cut until it was even, taking some 4 to 5 inches off in the back. What's more, he gave me a blunt fringe without asking, and trimmed in layers that I was trying to grow out. He didn't listen, didn't care about what I as a client wanted, and ultimately ruined my hair because he thought he knew what I wanted more than I did. This is going to take months to grow out and until them, I look like one of the Ramones! Never again, Hair Cuttery, never again!

I have worked for Hair Cuttery for almost 4 years, we've gone through 4 Salon Leaders in the past year. They push you to do services you're not comfortable doing, they push you to sell retail, and make it seem like you're bonuses are easy to make. Which in the the time I've been there they've raised our RPO, and retail numbers which makes it very difficult to get any type of bonus. They expect us to work till we drop, and don't care if you're sick or if a family member is sick. I've had to stay an hour after my shift for meetings that weren't even scheduled, and have been ask to come back to the salon after a doctors appt to have a meeting. Which my doctors appt was after my scheduled time to get off I was still expected to come back. At our salon we've all put in for our vacations well in advance, but seeing a Salon Lead that is no longer there approved them we might not get our request time off. Our employee handbook is nothing but a joke to the company, seeing all the SL, ALS, and RSL all say there is a grey area where they can bend the rules to suit them.

Asked for a trim. Explained I didn't want the style altered; just wanted the bulk trimming out.

Result was a lop-sided cut, one side shorter/thinner than the other.

The back was uneven, a chunk missing, one part noticeably spiked longer.

Paid cash; she put it into the drawer. I noticed she seemed to take too much money out of the drawer.

I later noticed from the receipt that she'd keyed in less than I had given her. She'd effectively "fiddled" the cash register.

She didn't introduce herself but the receipt said "Dana", Westtown Hair Cuttery.

Thank goodness hair grows. I'll know not to let Dana near me again.

Call your state board of cosmotology and report her > she has to have a liscense in you state to work and also register a complaint with the local BBB > I would also be a "friend", even if you are mad, and mail her a note stating your concerns > include a local contact for AAA. If she has parteners or rents space in the a group I would find out whom the owner is: because his/her liscense is also on the line if she burns some one with the chemicals she works with.

Oh...and another thing...she charged me a "long hair charge." What the hell is that?! That is why you go to get your hair cut...didn't know it was a negative to have long hair when you go to a salon...dumb mother ###ers...It is because they are Persian and all people from Iran lie, cheat and steal. I don't care if that sounds racist. I have yet to meet one in my lifetime that doesn't do that.

The new commercial " Hot child in the City "
The actress looks like a strung out drug addict. I don't know who came up with that ad, but it is scary.
I wouldn't get my hair cut ther after seeing that ad.

You guys rock. However on the website for altamonte springs is spelled wrong! It's Altamonte, not altomonte springs .

My last day of work for this nightmare company was 10-21-08. I have not yet received my paycheck from them yet, but what I did receive was my bonus check with Void written across it! This company pays an hourly wage AND does NOT give lunch or breaks! They actually get away with this bologne.

One of the worst customer service experience ever. First these guys lie to you and then have to wait for more than hours and after that take customers who come after you while overriding there system. I recommend everyone to NOT to go this Hair Cuttery place.

ROOSEVELT MALL

2369 COTTMAN AVE
PHILADELPHIA, PA 19149

I been a loyal customer for a long long time but after waiting an hour today... I walked out on them because they lied to me and my family. Stay Away from Hair Cuttery on Roosvelt Blvd is one of them.

PURE INCOMPETENCE, SPITE AND NEGLEGENCE

My problem was at the location in the skylake plaza in North Miami Beach with a chick named Claudia.

Let me start by saying it took me three years to grow my hair long AGAIN after another idiot years ago did the same thing at the same place (it was down to my butt) I came in with the intentions of getting my ends cut and came out basically bald!
I came in and literally grabbed my hair told her this is how much I want cut off. And it was literally under 2 inches off. My hair came down to a v and I was pretty clear when I told her that I grew my layers out and I didn't want layers to just cut the ends. All she kept doing was complimenting how long and pretty my hair was and then She started to twist all of my hair over my face and I asked her what is this supposed to do and she says oh it's to cut the edges and completely chopped it off. Even the hairdresser 2 chairs over said she didn't listen to what I wanted. And when I cried she said I only cut 4 inches off. My hair is a chopped up mess, it looks like a 5 year old cut it and it is on my shoulders and layered, phrasing it better I am butchered. And as I was crying trying to hold my composure before I went off, she says well trust me your hair needed it. I am disgusted with these people.

Now the customer service end, they do not care about it they expect me to go to another hair cuttery and have them cut off MORE to "fix" what she has done. Anyone who sees me laughs at my hair and my confidence is back to the floor. They won't even pay for extensions to cover up this disaster because of their incompetent employee. And they didn't even investigate the district leader (who called me after I called 5 times about this issue after 2 weeks) said oh yeah she did cut it short and didn't listen but we won't help because it's just hair. She sounded like some random hialeah idiot you find in the flea market. Yes it's just hair point is it was all chopped off, it's butchered and it took me three years to grow it .

I will make it my goal to let everyone know my experience and post this everywhere. And also make sure everyone knows my experience and the "wonderful" customer service I got at the end. And even after that pointless call I got from her I wrote to customer service again about her incompetence and nothing.

Save your money and state of mind. Spend your money on people who actually have skill and are not spiteful.

And they also don't let you have time off for a dying family member.

Hair cuttery in Aspen Hill, Maryland
It was monday january 9, 2012 i took my grandmother to get her hair done as usually . It was around 12 and 1 pm when i hear someone screaming in the back room, then a lady came out the room yelling and she said a bad word (f*ck u) and i ask other employees who was the lady and they told me is "the manager"Tania Obrain... wow that manager is not professional by the way she was treating her employees and how she is gonna be fighting with her employee in front of all the customers...
My personal opinion is to change the manager or you guys will loose all your customers..

It's completely illegal to work off the clock, whether they tell you to come in 15 minutes to set up early or they make you clock out at nine to clean and count money. All meetings, if mandatory must be paid, as all training classes. I worked for a short time at a different chain where all of this happened, and the back pay they owe me could be worth quite the pretty penny if I wished to pursue the matter (I don't, I'm glad to be away from them, and chalk it up to a new hairdresser at her first job).

I currently work for a chain that was part of a class action lawsuit in the early 2000's, and EVERYTHING we do is on the clock. We're paid seperately for our closing duties and given extra time (paid) to drop deposits at the end of the night. Our fifteen minute set up time is on the clock too. A mandatory meal break is provided if you're scheduled six hours and the computer won't let you clock in a minute early.

One lawsuit against the biggest salon corporation in America changed some things for salon employees...at least not working for free.

I have to agree with the last comment. It seems that everyone except management can cut hair. The manager at the Green Oaks location cant cut hair at all. She is also lacking in her customer service skills. After she butchered my sons hair i asked her to fix it and she wouldn't. So if anyone goes to the Oak Lawn location, please don't let Tasha cut your hair.

Ok, I have gone to my local Hair Cuttery several times and was satisfied with the service. I went in yesterday and got the worst ever hair cut. My hair was hacked all into the layers on the right side and the left side was untouched. The long layers are still there and I feel like I am leaning to the left now. What a mess...I have to get it fixed but will NEVER go there again. Oh and by the way, it was the Assistant Salon Leader that cut it. I have had cuts from her before. Now, because we are in the middle of a snowstorm...they are closed. I would have gone down there to complain. Can't even find a coroporate office site to complain. DO NOT EVER GO TO THIS SALON! Thanks for listening to my rant.

It's their business. It's their service.

I can't believe in this day and time someone can refuse you service. I am a very sick person and can not sit there all day

I hope that this woman loses her job. I have never felt worse in my life.

I just had the worst experience I have ever had and it was at the Hair Cuttery. I was a walk in and I was sitting waiting my turn. The next hairdresser waited and then another lady walked in and said she had an appointment with a woman named gerry. but the hairdresser was not named gerry because I called back to make sure that gerry was not working. While I was sitting there, the hairdresser said I was not overlooking you the other woman had an appointment. How dumb do they think I am. and then she asked me do I come there often and I understood why they didn't want to do my hair. I hope that nobody will ever go to the Hair Cuttery at ocean view shopping center in Norfolk, Virginia.

my hair looks like no perm was ever put in it

Hair cutlery butchered me and deserves to pay for damages for assault and battery!

Hair cutlery

Hair cutlery butchered me.

Hair cutlery stylist in the Orlando FL area ruined me with bad hair processing! See these pics. They should go to jail for assault and battery!

Hair cutlery ruined my hair and treated me bad. They need to drug test.

Hair Cuttery finally got back to me and we resolved the problem. The girl used the wrong size rods for what I asked for. It looked like a perm that was a month old and already growing out.

This may be a silly question, but did you wash or wet your hair after it was permed?

Hair Cuttery in WINTER SPRINGS, FL --- SUCKS
Stylist dont listen & butcher your hair.
STAY AWAY !

HAIR CUTTERY RIDGE ROAD GRIFFITH INDIAN horrible experience all good ones missing in action? Horrible horrible horrible this is asking for v78 more words complete disgrace to be called a salon .. why not post its a barber shop amy an blk african slow as mud the later and couldnt wax eye brows to save a life OMG omg o

Anyone know a good place to go for color and haircut?

Customer Service and professionalism seems to be lacking in most of the solon workers hired at this establishment anywhere you go.. That's why it is what it is and you pay what you pay. Everyone knows you take your chances at these places. It is very common for a good technician to suddenly disappear. Company policy states they can be no leads or solicitation as to allow customers to follow them.

I have repeatedly encountered techs who do not understand what or how to do a "Stacked Bob." They claim they have to shave the back of my head. If they ere well trained, they would know how to do this cut properly. If I had good sense, I would refuse to allow them to give me a "Woody Woodpecker" instead by angling the sides and just wacking layers up the back of my head. Now when I get up in the morning, I look in the mirror and look like I slept on a board. I have only walked out of a Hair Cuttery once in this situation, . That was due to a very butch technition, who wanted to shave my head, jerking my poor tired neck around during the shampoo. Then why, do you ask, do I keep going back? Because once in a while, I come across a tech who actually gets me and what I want and does a good job. Then she disappears.

I went to hair cuttery on town center prkwy in jax fl. I got the worst hair cut ever. I went back for a redo by the manager renee and she was worse than the first cut she was unproffessional and looked liked a little kid she is too young and does not speak or communicate like an adult. She kept asking personal questions while cutting my hair. I felt like I was being interrogated I let her finish and left . I was at her mercy because she was cutting my hair other wise I would have slapped her .

I agree with your complaint that customer service has really gone down the tubes. I am not one to have my hair cut at a salon such as hair cuttery but time was not on my side... I needed a cut that day. I also was attended by an "assistant-manager" and to my surprise her attitude was quite shocking. I too felt threatened by her when she stopped cutting my hair, starred me in the eye, and proceeded to tell me that what I was requesting was not mentioned in the beginning. I just stated that she needed to brush up on her listening skills. She chopped my hair. I left with an AWFUL cut and a frizzed perm. I have to wear my hair pulled up all the time or have it shaved. I did contact customer service and received a partial refund. Several times I requested from Mary, the district manager, an explanation for not given a full refund. She did not respond to any of them. Definitely in need of more education pertaining to customer service. This salon strives to be in a high standard category but its customer service will always keep it low.

I went many times to the Hair Cuttery (located in The Rotunda) near my home in Baltimore, MD with no complaints at all. They weren't that great cutting my hair, but I mean, sometimes it happens, for haircut I rather go to another Hair Cuttery branch (the one in Towson Mall) instead of the one at the Rotunda because I know they do a better job. Today I just went for hair color, but from the beginning everything was a mess. They make me wait for 30', they were talking about my hair with attitude like they didn't want to do simple color in my short, straight, dark brown hair...they were talking like if I wasn't there at all! The lady (Brie) who finally decided to do my hair didn't give any suggestion, she just denied to behave like a professional even when her license was hanging on the wall... she should hang on the wall a certificate of the Charm School as well...no manners at all... I felt so disrespectful...it's a shame that these people think that they are doing us a favor when they are offering a service and we are paying for it...

I'm totally disappointed with these people...