HairExtensionSale
Reviews and Complaints

I ordered two extensions from Hairextensionsalee.com in the beginning of October. I needed them for my trip in the beginning of November. There was a notice on their website that normally shipping takes 7-10 days. I haven’t received my order so far and I think it is not needed already.

The product is ok (at best) for the price. However, if you need to exchange or return a product. BEWARE! The worst customer service. They don't respond to emails in a timely manner or answer their phone. After following their return instructions to a T, they had the nerve to blame me for not having received the product. When in fact they had. I know this, because I had to open an investigation with my post office and theirs, to find out that in fact, the product had been delivered but they refused to send out my exchange or refund my money. I feel like I got scammed. After looking further into it, I've come to the conclusion that their office in CA is a front. They are not from here, they are from China. I may just report them to the BBB and the attorney generals office in CA. My situation still has not been resolved after 15 days of them having received the product. I do not recommend anyone giving these people your business. I certainly will not order anything else from them again. I've learned my lesson. I definitely wouldn't recommend anyone give these people their business.

HORRIBLE! They do not answer the phone [protected]) and horrible product. You can's get the refund.
STAY AWAY FROM CHINA CROOK !

NEVER BUY FROM HAIREXTENSIONSALE.COMI received my extension on the 16/05/2013 and had them put in as a weave on the 18th. After 2 days i washed my hair extensions using proper precautions and using salon standard shampoo and conditioner. Once i let my hair dry and brushed it the hair was frizzy/not as curly as they should be from that day on the hair has become so dry so dead and frail it knots with every movement and the ends look like they have been singed by fire!

This hair looks atrocious! i washed my hair again taking ALL the proper precautions and got out of the shower with matted hair, dread locks, it was a disgusting birds nest on my head that no amount of conditioner could assist! After 2 hours of brushing and bruising my scalp i got the knots out and had a sink full of broken hair. the ends were so damaged i had to trim them (trimming should not be happening this early) the hair does not flow nicely i have spent money on buying products to help rejuvenate the hair, which have failed. All i can say is i was extremely frustrated, upset and out of pocket!

I have had %100 Human Hair, Remy Hair, 24inch, Curly extensions before (not from your company) and i have NEVER had these issues i have been wearing hair extensions for over 3 years now and NEVER EVER had any of the above issues.

To top it all off when i received the extensions they did not measure to 24inch and you replied with a petty email that stated "When you stretch them out they will reach 24inch" I believe this is false advertisement. If you are buying curly hair you want the hair to be curly so it should be 24inches when it is curly! Even when i pulled it straight it did not reach 24inch.

I've had to straighten my hair to avoid knots and I still have to brush my hair every 30 minutes so my hair doesnt turn into dread locks. I have a big clump of dry hair hanging from my head! i take extreme pride in my hair and coming from 3 generations of hairdressers and having a family salon for over 50 years i know alot about the qualitiy of extensions and maintenance.

i ordered my product on December 19th... today is the 23 and i have been tracking it, it says it is in my town and on the way to be delivered to me. i also should of done my research... i didn't look up reviews on this place until after i ordered.. i keep hearing bad reviews and im hoping i do not get horrible extensions like everyone else has. i do work at a law office and i did let the company know about that and if i did not receive the product I wanted then I will be using one of the lawyers i work with.. i sent the numerous emails letting them know about where i work etc..weather they wanted to answer me or not, they at least got the email and saw where i worked and what would be done. the hours of the business are 8-5.. but that is hong Kong hours so where i am i have to call at 7pm to get a hold of someone at 9am on their end ... i finally got ahold of someone and she made the changes to my account no problem (i needed to change my postal code) i so far have not had any problems with them...other then i had to send about 6 emails before i got answered. after that i haven't had a problem. we will see what condition the extensions are in when i receive them. if you would like to see any photos of the hair, my instagram is " missalanalynn" i have ordered the fusion extensions 20 inch.

I wish we had researched this company prior to ordering hair extensions, but we have fallen into the same trap as everyone else. Suggest everyone send their complaints to every government agency in the U.S. and Canada to try to shut these people down.

I am STILL waiting for my product to arrive! Despite 2 phonecalls and 6 emails!
No response yet! Do not trust this Company. No one ever answers the phone!

Hey, my name's Megan and I ordered hair extensions from us.hairextensionsale.com Monday May 19th, 2014 at like 10:30 at night. And of course I'm an idiot so I started researching their product AFTER I ordered it. I guess that's my fault. 1st: DO NOT TRUST ANY OF THE YOUTUBE VIDEOS. No those girls are not paid, BUT they are contacted by us.hairextensionsale.com asking if they would do a review on their product, but the product they're shipping to these girls isn't what they sell! So technically those girls aren't lying, and they have no idea the company is doing this, so it's not their fault! 2nd: Although this company does seem sketchy I will say so far I haven't had any problems with shipping. I ordered mine on the 19th, and I requested text message updates on my package. I have received messages everyday updating me on my package, and today, Tuesday May 27th I received a text message at 1am saying my package had been processed through the Tampa usps sort facility. This means it's on a truck to be delivered to my house today.This means it only took them 8 days to ship it to me, so maybe I got lucky! I will be posting a review video of them tonight on my youtube channel, and no they didn't send them to me, even though I wish they did because I really hope I didn't just waste 70$ on crappy extensions. It will be a fully HONEST review, and I'm going to straighten and curl them to make sure its 100% real hair. My youtube channel name is Megan Briguglio. Thank you! Bye :)

I recently ordered 2 packages of dark brown wavy hair extensions. When they arrived each package was completely different as if they were old stock and new stock. One package was 20" the correct length the other 24". I tried returning the 20" extensions as they were going to pay the shipping there and pay to sender new extensions. This didn't happen, shipping was too expensive for them so they stuck me with the bad extensions. However I still needed a new package. They had already said they would pay shipping so I told them I wanted 30% off the new extensions. After 4 hours of live chat with Leon I got my 30% and ended up paying $10.00 for shipping. However I would NEVER EVER order from here again it's just not worth it. Save yourself the trouble!

I ordered feather hair extensions for their site in august, it was a promotion and i got them for free and only had to pay the shipping. After I waited the required 9-15 business days for shipping, with still nothing in my mailbox, I emailed them. since September 18th, they have been emailing me back some bull**** about how they cannot send me my order, the order is too small, if I would an extra 15$ I can get them etc. They also told me that they had refunded my money, every day since the 18th, I have checked my credit card account, and one week later, I still have no refund. I am very unhappy with this site, they are not at all professional and they only want to steal your money.

They scammed me and there 1800 number is a sex hotline I am in tears

Hi, I am Angelina. I have very good shopping experience with HairExtensionSale.com. They are professional in the field. This is my first hair extension. Before ordering the product I don't have any knowledge about hair extension. I called HairExtensionSale.com sales team. Then I had word with their hair extension experts. They have given me the complete information about the product. Their sales team is also very much friendly. There were some issues on the payment procession but they have resolved it timely and in a professional way. I would recommend them to all who are looking to buy her first hair extension. Their price and quality is very good. Thanks

The color comes out beautifully. Keep the solution on long enough, don't want your hair to turn orange because you were timid to leave it on long enough. I left it on for 25 minutes the first time...nice but left it on 35 minutes from there on out and Much better.
My hair was white blonde as a child and got darker over the years. I've been told, though, that my strands still have the consistency of a blonde even though my hair is dark.
Don't be afraid! I am so glad I was turned onto this product...I will be saving over $1, 000. a year...over $1200. even.
Good luck to you!

Of all the hair extensions i have bought in my time. These were by far the best. The way they felt in my hands and my head, were amazing. They blended so well with my real hair, no one has noticed a thing. Totally Worth the money! I bought mine late afternoon and they were here the next morning to be put in with the tools. Great Value for Money A++++++++

I have found this company on Internet. After analyzing the reviews of hairextensionsale.com. I have placed an order of Hair Wefts. I got my product on time. Thanks

I got my hair extension on time. Cost and quality of product is excellent. Before buying the product from Hairextensionsale.com I had analyzed the online legit reviews. I would recommend this company to other.

i ordered from hairextensionsale.com also. and they come very fast. i ordered it last Sunday and it came today. the hair is so soft and nice. i love it soooooo much!