Hamilton Beach Brands
Reviews and Complaints

After spending over 3 hours trying to have my proof of purchase accepted for a coffee maker that ceased working after about 10 months, I was informed that I needed to pay approximately 1/3 the original cost of the product for shipping and handling costs. My time in trying to get a replacement has already had a value in excess of the total cost of this product.
After more social media discussion I was offered a lesser charge for shipping and handling of the replacement. I am still debating this, but one thing is clear. I will never purchase another Hamilton Beach product as long as they are only covered by a limited warranty.
I am currently using a 14 year old Everstar coffee maker. This is what I expect from a product

I recently purchased a hamilton beach blender and made some steaming hot sauce. This blenders bottom loosens up when blending and when i took it off the base everything completely spilled out and burned me all over my legs! This item should be recalled! Im so lucky my babies were not in this kitchen as they usually golliw me everywhere! This item is faulty and designed wrong.

DON'T expect customer service from these people. I called them for help when my Flex Brew wouldn't stop scrolling "Clean". After waiting over an hour, twice, on the phone, I sent an email. They insisted I turn the unit over, even though I'm disabled, and get a number from the bottom. That broke the single-serve lid. Then they told me to cut the cord, take a picture, send that to them, pay the shipping (in advance) and they would send another unit. When I said that they should pay the shipping, that it was a faulty unit, they said no. When I asked that they just replace the lid, they said they can't. They don't answer the phone, they don't provide ANY customer service, and they don't care. This is an international company that won't pay the shipping when their product is faulty. Buy from another manufacturer.
I read all the social media on this company. Apparently, they don't answer the phone for ANYONE. People left their numbers for a callback and never got one. Some even paid the ridiculous shipping charge, and then NEVER RECEIVED THE REPLACEMENT UNIT! Is there ANY customer service from this company?

Nobody ever answers there phones at hamilton beach, their customer service is a joke!... this company is dead when it comes to customer service, do not buy any of their products! I have tried and tried to get in touch with people here and its almost impossible... how by the life of me these companies stay in business is beyond me but I for one will never buy another product from hamilton beach again! 1111

Hi
I owned a HB food processor which worked well but just in 1.5 year out of blue it stopped working without any sign of problem i tried everything to fix it, I called HB cusstomer support they said they can offer 50% for new purchase.I got lured and my biggest mistake i order a new food processor 70820 which retail for $99 for $67 (they charged me $10 shipping though shipping is free but since i was getting 50% off i had to pay shipping)but i was in so need if food processor i paid shipping too
Funally i got it and here starts my bad experince
First of all the design if food processor is so bad that my finger was about to snap in its metal lovking frame its not at all consumer friendly
But ignoring design defalut its 8 cup capacity and after working on it for like 5 min and kneading just 1cup flour their comes a burning smell of motor which makes me switch off the unit.
I called customer support and they are saying they are happy to take it back but i have to pay return shipping which vll be like $25 and this is their policy else they can only replace it and iam now so not into hamilton beach brand
So trying hamilton beach again vll cost me $35 for shipping for $55 product

I would think that your company would honor it's commitments to the Armed Service before satisfy new sales. I ordered 4 of your electric kettles for a special price thru my online exchange on the Nov 23, 2018. The order is still showing processing (15 Feb 2019). I inquired thru the exchange customer service and they could only respond that it's on backorder. I do not understand why you have not fulfilled prior obligations. Is it because you fill you price the item too low for the after Thanksgiving special and have no plans to honor it? I happened to check Amazon they have a "President's Day" special on the same kettle. Of course the price isn't as low, but the product is suppose to ship in 2 days. How is this possible? I purchased the 4 kettles for myself and for 3 Christmas gifts. Of course I have to shop for small filler gifts when I realized the kettles weren't going to arrive in time...and let them know that a nice kettle would be coming later...3 months later I'm still waiting. Will you be filling your military orders anytime soon or will you be forcing previous orders to be cancelled? My Exchange order number is [protected], place on 23 November 2018. Item # 1479236.

I am extremely upset about my brand new Hamilton Beach 1.7L Electric Glass Kettle model # 40865 I bought it at 10/06/2018. When I came home I realized the kettle did not work at all. This product under warranty. At 10/07/2018 I send email to Hamilton Beach, Inc. consumer affairs: "This product under warranty. How I can return kettle for replacement."
There is absolutely impassable reach hem by phone: [protected] auto-answering sagest: due to heavy volume of calls use our website, and call disconnected. Only at 10/12/2018 I got respond from Katrenia HB Consumer Affairs rep. with request to provide model and series number of the kettle, and sales receipt. I promptly respond with this information. After another 6 days, 10/18/2018 finally I get respond from Katrenia: "Unfortunately, the model and series number provided is invalid." There is so many numbers and labels on base and bottom of my kettle.
I find model # 40865 on the bottom of the kettle, there is no series #. So 10/18/2018 I sent model number and pictures of base and bottom of cattle to Katrenia, to make her easy to find number she need.
Since that I did not have any answers from Hamilton Beach!
I am extremely disappointed at their product, customer service, and limited warranty policy.
By Hamilton Beach, Inc. limited warranty policy I am responsible for all cost associated to returning defective product to Hamilton Beach Brands, Inc. If company warranted product will be free from defects for period one year, company must held full responsibility for quality of the product, and all cost associated to returning defective product.

If you Purchase Hamilton Beach products, you will get so many trouble for your own money!

I WILL NEVER PURCHASE HAMILTON BEACH PRODUCT!

This company seems to be very fraud company, They charges such a huge amount 6x 7x .. to ordinary availble blenders in terms of quality, durablity and bla bla... and all their promises and turn into fake promises.

I Purchased 2 blenders of hamilton beach hbb 250 with neo jar. They were offering me only 1 year warranty, which was very less according to me after paying such a huge amount. But the distributer assured me that you'll not get aby complaint for 5-7 years as it is a huge brand and no complaints came for such product and if their is any problem we are sitting hear no problem. My one hamilton machine does not last till 20 days and its motor busted, i called to customer care they said you need to send this machine to u.s with your risk from india. it was costing me around 9k to send the machine which was half of the total machine cost, after that also i was not assured that it will repair or not. so i placed a indian motor into that but it also got failed.

My second machine which was purchased from india last for 1 year 3 months after that its jar cutters black grip come out, for this they are asking me of 7000/- to replace cutter.

The biggest mistake i've done in my life is to purchase hamilton product. Such a cheap and fraud company looting from people in terms of service quality bla bla... Guys you can buy 7 sujata commercial blenders in the price of such 1 hamilton beach. And please dont trust such marketing agents of this company. All are [censored] and keep fooling you.

Really disappointing experience with Hamilton Beach.

I understand their limited warranty policy and never thought would need to worry about it. But right now I am really dissatisfied at both their product and customer service. I bought their electric kettle and less than a year it started to leak, and I was told to pay the shipping in order for a replacement which does not come with a warranty. Can't believe I have to pay for the shipping on the product that the company doesn't have enough confidence to guarantee. If I have to spend money, with my current poor experience with Hamilton Beach, I might as well go for other brands.

We have the BL - 5 - 2 water dispenser the plastic part connected to pump is broke we can't use it. Needing a replacement part I talked to them 3 times getting them information and I thought I would just get the part replaced. After the 4th time calling them back they tell me the part cannot be replaced and won't sell me a new pump. Now I have a dispenser that doesn't work. This was extremely frustrating and felt I was sent on wild goose chase to get them information and their customer service team knew they weren't going to assist replacing the part.

Greetings. I am extremely upset about my brand new in the box stand mixer that won't even start. I was so mad I was ready to post a whole segment on the product to my 600+ facebook friends and ask them to forward to all their contacts, but I have held myself back. Please answer me and let me know what to do. I can send the machine to whatever address you suggest in order to get a working one. I am extremely disappointed to say the least. I await your response most impatiently.

I have to say that there is absolutely something wrong with this company and I do not recommend anyone purchasing anything from them, ever again. Even if their lives depended on it!

I had a situation last year where the toaster oven was not functioning properly. The timer dial was not rolling, even though it was still cooking. So I would not know how long the food had been in there for if I didn't check it. It was barely even 2 years old before it got messed up and before that: I used a B&D for a decade with no issues. It really goes without saying that this company has inferior quality products.

Now I get high blood pressure every time I walk into the store because 97% of the kitchen appliances are all supplied by Hamilton Beach. **cringe**

So long story short, stay away...

I purchased this coffee maker 6 months ago. First of all it took for ever to make just a cup of coffee. I would start the single brew, get in the shower and after it still wasn't done. Don't get me started on the 30 minute wait on the full pot. I have written to Hamilton beech and have had no response. Two weeks ago the single cup completely stopped working. You turn it on. It sounds like it's gonna work then it just shuts off. I contacted them again. With no response AGAIN
I've always had Keurigs and a friend recommended the flex brew to me. I am so I satisfied with the coffee maker and not getting any response. I will never buy the brand again and wish I hadn't wasted my money on it and just stuck with my keurigs.
Not only am I dissatisfied with the product but the company itself and there customer service!

I purchased the Hamilton Beach Stack and Snap 12 Cup Food Processor and the item was not packaged safely or securely the main blade was not covered so it fell out of the package and fell on my foot causing me to get stitches on my toe. I contacted the company and the company I purchased it from and they are refusing to help me. I had to miss work due to this injury and I feel like it's very wrong not to take care of your customers. I also have video of another box that shows they are not packaged right . I have medical bills from the emergency room. I feel the pain of the injury everyday and it's wrong that a company won't take care of their loyal customers.

Interior of m/ wave starting to rust after 13 months.Wave guide [ piece of silver inside oven on r. side] starting to burn thru.[ dangerous ] Hamilton beach practically said "" SCREW YOU " After MANY phone calls, they said they'd send me money for HALF of what it cost today { $59.95} Big friggin deal, i get a check for $30.00 for something that was NOT up to standards when i bought it.. KEEP AWAY FROM HAMILTON BEACH PRODUCTS ]

Toaster did not turn off after use, and created a small fire in kitchen inside toaster necessitating NYC Fire Department to be dispatched by the ADT Security Co on 5/28/14 Wednesday night, at approximately 9:15 PM. Last person to use toaster left for work, forgot he made toast, and left for work, but toaster never turned off at all. Luck for us, we had an ADT smoke detector that detected smoke and called Fire Department. They disconnected the wire and, but out the flam with their own extinguisher, and cooled the toaster down. Kitchen cabinets and left conner of the kitchen were covered with a brown film and odor of smoke still present today even after windows were opened and fans used the greater part of night. I purchased the toaster at Costco about 1yr ago, and the past day or so I had to shut off the toaster manually. Please can you make sure this is not longer sold as it posses a real fire hazzard. I expect hamilton beach contact me re a safe replacement -cost was about 35 dollars I think. I can send photos if needed.

Hamilton Beach SUCKS ! Their Hot Water Pot cannot be cleaned. I heat only DISTILLED WATER. The crevices in the water level display (which can be seen from the outside of the pot) fills up with grunge. I've tried everything known to man to clean it; but, nothing works. Their Customer service line person said VINEGAR should be used regularly to clean it. That is what we have used... but it doesn't work. Nothing will get in the nooks and crannies. Customer service was no help, other than to insinuate that I don't clean regularly! I will never, never, never purchase any Hamilton Beach Product ever, ever, ever again. If I knew that the POT couldn't be cleaned, I wouldn't have purchased it in the first place. Why can't Hamilton Beach make a Product that can be cleaned? I don't want to get sick from using their Products, so I will make sure other consumers hear about my experience! And I will let COSTCO know about this situation!
Signed... A TOTALLY DISSATISFIED FORMER CUSTOMER.

I purchased Hamilton Beach's 3-in-One slow cooker about 1.5 years ago. This is not an appliance I use every day or even once a month - I may have used it 10-12 times since I purchased it and it recently failed to heat up. I contacted Hamilton Beach Customer Service and they offered to replace the appliance for $59.00 (incl shipping) - which is what it cost to replace new. Even Amazon offers the same slow cooker new for $52.00 postage paid. Basically, I got no offer of remediation. I will never purchase from them again and do not recommend their inferior products.

Ok so i recently purchased 2 items for the kitchen, an electric frying fan and a blender both from hamilton beach first time owning hamilton beach products, the blender went first after the first time use saying how it could blend through ice easily and started smoking and blew the motor trying to blend some peaches and strawberries .. it was unfortunate i was only able to replace the product not get something else entirely .. next was the electric frying pan which broke in 3 places before i even started cooking the grease catcher snapped off and other pieces which i could care less to try and fix at this point ... were not dealing with faberges eggs .. cook wear should be somewhat durable hamilton beach products clearly aren't