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On 23 Jun I purchased a set of six outside solar lamps Model #[protected]. I installed the units on 24 Jun and they worked fine but on 26 Jun one of the lamps was very dim. I tool it apart and checked and one of the batteries would only charge to .4 volts and the other would only charge to 1.0 volts. I put the batteries in a separate charger and had the same problem. I called the number [protected] and got a message all was bush to leave a message, I did. After a day with no answer I sent an email to [protected]@gpwarranty.com and the message was returned as undeliverable. I called again and left another message and have had no call back. In the time I was waiting for a call back or answer to my email I purchased a set of Ni-Cad batteries put them in the unit re-installed and Sunday night 2 Jul the lamps looked good but Monday night 3 Jul the same problem, needed a flashlight to see if the lamp was on. Something, have no idea what is wrong with the charging circuit as the new batteries exhibit the same problem. Since the web page and the email address listed on the warranty papers aren't available and the phone number I called doesn't return my call I Google Hampton Bay and arrived here. Can you get me a solution to my problem or direct me to where I can get a solution? Thank you.
My home at El Paso, TX. [protected]
Try finding replacement LED bulbs. Fat chance. Less than one year and then ones I have are in the trash. Don't waste your money until they can support replacement parts. DO NOT BUY!
Have a number of Hampton Bay solar lights. Most have worked well. I had some battery issues and they sent me replacements. My biggest issue is with the plastic globes. They get brittle being out in the sun and practially desintigrate after just a couple of years. King of Fans wants $4.00 a piece for replacements. I bought 12 last year and now see I will need at least that many this year!
Hampton Bay Solar lights. On sale at home depot for 4.49...and now I know why.
They look and feel classy, copper colored outdoor lighting for my walkway. Batteries work fine and all of the 12 I bought work except for one. It only flicks when I turn the on/off switch. Batteries work on another unit. So, I have a bad unit...and I cannot get a replacement. Now, given the number of complaints, I can expect to get what I paid for this summer. Thanks Hampton Bay, made in China.
Ours is doing the exact same thing. I've e-mailed and called Home Depot over and over again and gotten no response. Oh I hear back alright, but then there's no response to my follow up and they keep calling back to say they haven't heard from me. Convenient.
Purchased 8 post top Hampton Bay solar lights from Home Depot, from the get go only two worked. Can't believe that Home Depot is selling this garbage, spent about $130, what a waste of money.
I too went ahead and purchased these 6 pack sets of Hampton Bay solar lights model#79339/79330 and 79749/79789 and thought they were good lights based on prior experiences with the same models that I purchased 4-5 years ago. I decided to get some more and move the older ones to my back yard which had work well for all this time but these new sets that looked exactly the same didn't even last 2 years. The tops started falling off where the wires and LED are contained, the black coloring began to develop a white spotty discoloration and at least 10 out of the 24 lamps don't work anymore. I'm very disappointed in these solar lamps and don't know why the first batch I purchased held up way longer and these newer sets didn't. My guess is Hampton Bay cheaped out when they manufactured these newer ones because I noticed that the reason the tops all started falling off were because from what I can see, they were only held on buy some silicone glue. When I contacted their support line they denied that its only held on with this glue but I have these units with the proof. They won't do anything for me because I cannot locate my receipt from my purchase. I'm going to contact Home Depot where I purchased them to see if there's anything they can do but my guess is they'll probably give me the same answer...no receipt...no replacement. My advise...DON'T BUY THESE SOLAR LAMPS.
Purchased 4 solar led post cap lights at home depot. Very bright lights, for maybe one hour. Switched to 10 hour mode, works 15 minutes longer. Very, very disappointed
i took three of these lights back to home depot because they don't work . as soon as i walk away from it, the light goes out...and the fourth one is not working either
You can call [protected]. one of my 5 lights was DOA. i called and was pleasantly surprised by the efficiency of the service and time on the phone. they will send me a replacement no questions asked.
Puchased 4 solar L E D post cap lites at Home Depot. They work for maybe 5 minutes or less and then go out. Changed batteries and the same thing again. Batteries are charged so something in the circuits must be bad. You would think that with the amount of Hampton Bay lighting that Home Depot carries that Home Depot would have some pull with the customer service that you recieve (or don't receive) from this company.
This complaint was from 5 years ago, so I'm assuming they have improved customer service since then. I found their website http://www.hamptonproducts.com/menu.php?pg=contact&sel=contact which has phone number [protected]. My photo electric sensor had gone bad for a spot light which was already here when I bought the house. They are sending me a new sensor, < 10 min phone call, no questions about warranty or anything. Easy! Now I just have to figure out how to get the old one off the solar panel, they put TONS of glue on it, lol.
I bought many packages of the 888-425. The globes definitely go bad too quickly (disintegrate). But, compared to other solar lights, I like the warm glow of these lights. Ordering replacements from the company is not cost effective (too expensive) because a new set of 4 with ALL of the parts is less expensive with new stake, Solar, globe, etc. But, now Home Depot does not carry this model (2011-06). I have probably 40 all around my property, so I am now trying to find a replacement globe from another type of product. I have tried a plastic cup and have a first version, but will need to keep looking. Any ideas or other solutions that other people have found? As for the replacement stakes, I have found a GREAT solution. I take about 18" of 3/4" PVC and drive it into the ground leaving about 7" above the ground. The black riser of the light fits right over the top of it. The light spins just a little when it gets hit by the weed eater, but no damage and better than the original product, easier to remove and replace, etc. Drew
I bought the solar post light from Home depot and it rusted and did not work. I agree with the post, The Home depot is selling defective product and when I wanted replacement, they refused and said you should talk to manufacturer. I am very disappointed and I will never buy anything from Home Depot.!
I lso buy the solar lights. And the problem I had was that the replacement solar batteries are too expensive. The cost more alone that buying a new set of lamps. Now I have the lamps but not funtioning becouse of the batteries.
I purchased 6 Hampton Bay low voltage LED lights at approx $35 a piece and have them running on an 4 or 6 hour light up after dark. Along with that was the connector box etc. Cost over $600. Everything was working fine except that the next spring, I noticed that 2 failed. I replaced the two with new purchases not realizing there was a 2 year warranty... quess what... in 3 months... two more failed. I am fed up. I checked with the warranty and of course I threw away the receipt for the first 6. My take: a) these products are inferior, b) these are not really LEDs as they don't fail in 8-12 months. My recommendation is 1) don't purchase another Hampton Bay product. 2) Question Home Depot for their carrying of an inferior line. We have plenty of choice out there, and from seeing the comments above, I question why Home Depot is continuing to carry this line.
I purchased a 6 pk of Hampton Solar Reviere lights and three have never worked. I contacted GP Warranty provided a copy of my receipt and warranty information and was told replacements would be sent but they were on backorder. This was on May 15, 2012. I have emailed three tiomes since and am constantly told they are on back order. I go into the Home Depot store where I purchased them and the lights are on the shelf every eeek. I asked for a contact person at GP warranty to complian and Cathy @gpwarranty will not provide me with that information.
I want my replacement lights (3) sent to me. Dan Stewart
Missing the bulb for the light kit for the hampton bay palm beach ceiling fan.
I find Home Depot:
(a) doesn't care about product quality, only profits which rise from quantity of products sold,
(b) Hampton Bay makes very poor quality as I've learned with a fan, an overhead light fixture and my solar lights.
When I have gone back to Home Depot, I always make it a point of walk down the Hampton Bay area and place "stick 'em" notes on their products saying, "lousy quality".
Best of luck
I bought the Hampton Bay 4 pack solar lights online. They work for about 1 hour every other night. I tried setting them on 10 hour but still the same thing. I bought some about 4 years ago and they still work. Don't like the new ones!
I bought 4 Hampton bay post cap solar lights. None work now, became dysfunctional after 2 weeks. It seems it's the on off switches. Garbage. Hampton bay should be ashamed.