How is Hank's Fine Furniture’s rated by customers?
Hank's Fine Furniture’s earns a 1.5-star rating from 43 reviews, showing that the majority of customers are dissatisfied with their purchases.
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bad service
We purchased a double reclining leather couch from Hank's in Hot Springs. The purchase was conducted in a very businesslike manner. Everything went down hill from there. The couch was delivered by Hank's truck and assembled. The truck left and we tried both recliners. Only one worked. A call to Hank's "service dept. was answered, after the second call. A repair man came and lubricated the one mechanism. 15 months later the pull cable failed on the same side. We have been unable to get any service after letters and multiple calls. Service stinks at Hank's.
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This review was chosen algorithmically as the most valued customer feedback.
office furniture and refund policy
I have experienced an even worse situation involving the Hank's Fine Furniture store located in Sherwood, Arkansas. The experience was so horrifying that I have given the manager the moniker: "Jake The [censored]". Jake and his staff will lie about any and everything. The will tell whatever lie it takes to make the sale. In my case, they lied about the...
Read full review of Hank's Fine Furniture and 26 comments
This review was chosen algorithmically as the most valued customer feedback.
poor quality, rude staff
This company should be ashamed of itself. We purchased our bedroom set in May 2005. The first delivery to us contained a cracked headboard. They did not warn me of this until the furniture arrived and the delivery man asked me if we still wanted it. WHAT? No, we did not ORDER defective furniture, so we declined it and requested a new headboard. The...
Read full review of Hank's Fine Furniture and 6 commentsHank's Fine Furniture Reviews 0
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Overview of Hank's Fine Furniture complaint handling
Hank's Fine Furniture reviews first appeared on Complaints Board on Nov 14, 2008.
The latest review Loveseat was posted on Jan 6, 2024.
The latest complaint my &real& leather recliner peeled in 6 months was resolved on Oct 11, 2013. Hank's Fine Furniture has an average consumer rating of 2 stars from 43 reviews.
Hank's Fine Furniture has resolved 5 complaints.
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967-9984 phone numberRussellville
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Hank's Fine Furniture emailscustomerservice@hanksfurniture.com100%Confidence score: 100%Supportbeccatally@hanksfurniture.com100%Confidence score: 100%Supportwebsales@hanksfurniture.com97%Confidence score: 97%salesinfo@hanksfurniture.com95%Confidence score: 95%support
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Hank's Fine Furniture addressPO BOX 6870, Sherwood, Arkansas, 72124, United States
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Recent comments about Hank's Fine Furniture company
Order [protected]. Placed 9/20/23, was guaranteed would be in for pick up by or around 11/15/23 around 11/151
I'm glad I didn't give them cash they just went ahead and charge...
1
I wish I would have seen this complaint board before going into the...
1
I had a similar experience with the Conway manager. He is rude and...
2
On April 8, 2011 I purchased two lamps from Hanks in Jonesboro...
2
Hmm, odd. The man whom I talked to on the phone had his name on my...
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Another attempt to save face by company Rep. Just google "Hank's Fine Furniture reviews" if you dont believe this. See how many reports are out there. This was reported in time and the guy come out and put a Band Aid over the problem by oiling it. Sounds like the cable was kinked in the first place and held until out of warranty. Sound familiar?
Trust me people dont waste your hard earned money at Hank's! If something goes wrong they have poor service if any at all!
People please check your warranties. I have since found out that most parts are only under warranty for 1 year. I am sure they would order one for you but you will probably have to pay for the part. More than likely the labor too. If you don't know what you are dealing with you have no right to judge people for doing their job and giving you the infoprmation on the product that you bought. Ask questions!
Yes! Service is very poor at Hanks! I have a similar experience with a $2500.00 Bed. You can bet the next time I buy anything from Hanks you will be able to make snowballs in hell!