Hansons Window & Siding
Reviews and Complaints

Hello, I am a former employee of Hansons. I left a decent secure job, to come work for Hansons because I was promised the world. The amount of times I was lied to, is unreal!
I'll start at the beginning. I went in and spoke with the recruiter (David R) and he blew smoke up my a$$ saying even if I were a terrible salesman, I'll easily make 50k a year, more likely make over 100k no problem. (hA!) Then I spoke to one of the team leaders (jasen k) now Jasen was a good guy, and seemed as if he cared, however more lies came from his mouth. Before I accepted the position, I asked him how they give us the leads, do they route us towards home, so I'm not over an hour away from home...he said yes, your last appt will be closer to home than your first appt. I said, ok, i really don't want to be hanging out in Detroit all day, I understand if I have an appt in Detroit from time to time, but for 9 long months, I was in detroit 90% of the time, which was over an hour from my house. They don't pay for gas or miles, and I spent an easy $200/week on gas not to mention wear and tear on my car. I've wrote many deals in which the customer tried to get financing to make the purchase. If the customer didn't get approved, I did not get paid?! 17% of my finance deals got approved, 83% did not get approved and I did not get paid a penny. So one can see how you can't make money working for them, since over 80% of the deals Hansons write are finance deals. They have a group of 5-7 guys that have been there a while that get all the great leads and have a decent success rate in writing deals, however even the rep with the best results did not make 100k. So if the best sales rep is making around 75k, and then you subtract the gas costs and all the mileage put on your car, even the best sales rep is struggling. In my 9 months, I've seen so much turnover, out of about 50 sales rep in the Detroit area, I recognize 9 of the guys from when I first started. I stayed way too long and actually lost money working for them. It is a 100% commission job, and the company looks for any reason to lower your commission. If you measure wrong, they slash your commission even though they send a professional measure guy out to every job to get exact measurements. You get 1099 'd from them, yet you are required to show up at the office Monday thru Thursday at 930am for a half hour meeting, where you listen to a guy named Scott T, who owned his own company one-stop home improvement, but went out of business and left a lot of customers out to dry. this guy literally says the same thing over and over everyday, a complete waste of time. If you dont show up for the meeting, they will notmgive you leads that day. If you have questions, it's nearly impossible to get them answered. If you don't fall in line with the company and you have complaints about something, they outcast you. Rather then talk it out and explain where they are coming from, they just shun you and call you names and give you dirty looks. I could go on forever on why no one should ever accept a sales rep position w/ Hansons. everything written above is why no one should work for that waste of a company...everything written below this, is why potential customers should NEVER buy from Hansons. lets see first of all, the owner Brian Elias, I've heard on multiple occasions in the meeting room, him say, that customers are stupid, and always will be stupid...if they weren't stupid, they'd be rich like me...lol what nerve. Then he would say, if you can't sell the customer on our product, then your even dumber than them. The prices start out insanely high, and then they have the reps call the office for discounts..the office have never said no to a discounting my 9 months of working there. It is made to look as if the rep is doing his best to drive the price down, when in reality the rep knows what the bottom price he can go to is, yet the rep has to call to keep the mirage going...so if you have ever had Hansons out to do an estimate, you know exactly what I am talking about. If you haven't and are planning to, when the rep says let me call the office, tell him no, if you call anyone while your here, then leave. Watch as the price drops magically w/o the rep calling in...that being said, even when the price is dropped, it is still very much higher then competitors. They pride themselves on customer service, yet when customers call for a service job, they do their best to not come out..they call the customer names and liars...their main response...tell it to a judge! From top (Brian Elias) to the bottom, it is by far the worst company to work for, and I imagine one of the worst to make purchases from. They claim there installers work for Hansons...NOT TRUE! They claim you get a lifetime guarantee on the products, NOT TRUE! They claim you have a money back guarantee, meaning they guarantee you got the best price possible, and if any other company beats it, they will refund the difference...NOT TRUE! They change the packages around just enough to where no other company has the exact package, therefore it isn't the same as the other company's quote...hence, no $ back. They claim their vinyl windows will last forever, NOT TRUE, vinyl is vinyl, and we all know over time vinyl will bow. They claim their promotion will end soon, NOT TRUE! They claim that if you don't buy today, you will not get that same price a week later...NOT TRUE! Again, I can go on and on. This is the first time in my life I have ever written a complaint about a company. Not that this is the first company I ran across that I could complain about...but this is the first company that I felt necessary I speak up about. Windows/ roofs/siding is not cheap, so I don't want to see even more people get screwed over by them. From the bottom of my heart, I STRONGLY URGE you not to buy any products from Hansons. Whether its wallsidewindows, majic windows, Anderson, paella, mr roof, etc etc...they are All better options than Hansons. Don't make a mistake and waste thousands of dollars on Hansons, I promise you, you will regret it. The people that work at Hansons are miserable, even current reps hate their jobs and hate their boss (Brian) . Don't say you weren't warned. Good luck and stay away from Hansons!

I did my research and against better judgement called Hanson's to schedule an estimate. They called me back not once, not twice but three times to re schedule the estimate because "They have no sales people available". The third time I had called back to confirm the time and Hanson's called back less than 2 minutes later to cancel. I was promised a couple of promotional items due to the inconvenience, I was told I would receive a 'Super Book' this is not the actual 'Super Book' that you're thinking it is. This is something Hanson's has thrown together on their own and called a super book. There aren't even coupons for anything in my area. I was also told I would receive a $25 Visa gift card, I have yet to receive this. The sales person supposedly has it and he's been "going to drop it off" for about 2 months now... The initial sales rep came to my house, spent more time talking to my uncle than he did talking to me. When he got to the quotes for the roof I told him I needed to ask him to leave. Of course he called his manager and dropped the price by like $400. $400 taken from the cost of a $17, 000 roof isn't much so I stood my ground and sent him on his way. Hanson's called and asked if they could send someone else out to speak to me, after a short exchange I reluctantly agreed. This salesman came out and low and behold the price was cut more than in half! Wow! How did they do it?!?!? (sarcasm)
The job was completed yesterday, 4 hours later than what I was told so I had to take time off to be there for the walk around. The contractor that Hanson's sent was awesome! Other than being later than estimated the crew was great and I would hire the contractor long before I called Hanson's again.
This morning I get a call to notify me that the contractor wasn't paid for the permit and I that I owed for that amount. I was told by the sales rep that neither the contractor or Hanson's could get the permit, this is something I would need to get. So why do I have to pay the contractor if he wasn't able to obtain the permit for the job? And why was this not mentioned to me? And why are they telling me I owe them $25 more than a permit costs for the city that I'm in? Why can't I get my sales rep to call me back? Where are the rest of the promotional items I was promised?
I personally would not recommend 1800 Hanson's to anyone for anything. Save yourself the hassle, it's so not worth the aggravation and frustration

Salesman was rookie, priced out job almost $5000 higher then estimate from another company the following day. I cancelled the job 2 days after signing papers, well within 3 days given to legally do so. Now the big fight to get back my $6000 deposit. The managers from corporate say they will come out and beat the prce i was given. If i had not questioned the $20, 000 pricing i trusted to be correct I would have been overcharged with no recourse. The lies and false promises are unacceptable. They cashed the check immediantly and now I am fighting to get my monies back. There advertising and promises get them in your home. All they care about is getting your signature on the sotted line, Then they control the play of the game. DONT TRUST THEM with your money.

Hanson’s did a horrible job on the installation of my doors and windows. They left big gaps around my windows and doors. I couldn’t lock my dead bolts both doors where not level they where barely screwed into the frame. They even caulked the drain holes in my brand new windows.

The Saginaw general manager was totally rude never returned my phone calls. They where not good at resolving the issue’s I had with this poorly done job. They sent out a new crew that didn’t want to touch this messed up job…

My windows and doors are messed up and they just want to try and make it look better but, it was damaged from the crappy job done in the first place. I am so so so dissatisfied with Hanson’s they started off with we so professional we grantee this and that its all a lie.

I had a sales person from Hanson's come to my house yesterday to get a quote for a new roof. At the end of the presentation I asked about getting the free iPod Touch that I saw on their TV ad if I purchased this roof. I was told that you only get that if you pay the standard price for a roof. Because he quoted me the "special" discount price, I would not qualify for this iPod offer. The Hanson's TV ad is very misleading. Who pays list price for a home improvement? I would guess that Hansons never gives out a free iPod Touch to any customer. Hansons lost me as a customer because of this issue.

So I just had 1-800-Hansons come to my house to give me an estimate on replacing the windows in my basement. They would not give me an estimate unless, get this, my husband was home. Do not deal with this company, they are chauvinist pigs!

On March 7, 2009, we invited (I know it is our own fault) a Hansons salesman in to give us a quote on a window. He was very polite, seemed knowledgeable and we choose the next to the top of the line window. We were very specific that we would authorize the $500 down that was required, but would not authorize any more until we were satisfied with the job.

On April 25, the installers were late getting here (were suppose to be here between 9-11 they showed up at 3:10 with a lot of prompting on our part). The screen had a hole in it, the screen corners did not even meet, the main window was bent, the locks didn't work, we watched them put the window in with over an inch opening left on the north side of the window (they just filled it with foam and covered it up), some of the foam was coming out around the trim in spots, it was pushing the trim out in others, the new window ledge was wobbly, and when the windows were closed, they would not close evenly. When they finished, we called the sales person - /name removed/ and told him we were not authorizing any payment until the window was done right and we wanted him to come and look at it. We continued to call and wait for return phone calls to get someone out here to fix it - On April 30, we received in the mail a receipt where they had charged out credit card the remaining $973. After many, many phone calls we finally got someone to come out on May 5, the installer came back and admitted they had done a poor job, and said he would not pay for a window like this - then he took the screens and said they would order us a new window and bring us back the screens the next Saturday. We of course have not seen our screens - but have finally found out that they are suppose to come with our new window on May 28. The worst thing is - we just keep asking for someone to come and look and tell us if they would want to pay for a job done like this. Sean one of the service managers was rude to say the least. JUST BE WARNED - BEFORE YOU DECIDE TO BUY FROM HANSON'S, COME AND LOOK AT OUR WINDOW AND DECIDE FOR YOURSELF.

Upon signing the contract for replacement siding on my house, Hansons first told us it would be 6-8 weeks before the install, so it was okay to take time picking out a color. 1 week later, they called and said they were coming out in the next few days, so we had to pick out a color immediately. We did so, and scheduled a date for the work to be done. My wife took the day off work, without pay, to be there when the workers came. Not only did Hansons not show up, they didn't even call to tell us why they weren't coming. We were frustrated by Hansons neglect of respect for our time, so I called to ask for financial restitution for my wife's wages. Upon speaking with the President, I explained the situation and although he was very courteous, he said they couldn't do anything to help. I then asked to speak with the owner, Brian Elias, so he forwarded my call to him. When Brian picked up the phone, I told him my name and asked if he was briefed on the situation. Without provocation, Brian launched an immediate verbal attack on me saying that he didn't care who I was or what I wanted, he wouldn't do anything to help me. I was stunned by his response and asked if he knew what the situation was. Brian responded by saying it didn't matter what I was calling about, that he deals with "people like me" every day, and he could care less what I had to say. I asked him if this is how he treats all his customers and he said, only the difficult ones (again, this was all unprovoked, as I said nothing up front other than my name). I then told him that if this is how he treats his customers, I would rather not do business with Hansons and will pull my business away. Brian immediately responded saying that he didn't care if I pulled it because he he would just sue me for breach of contract. I again was shocked and asked how could he expect to run a business treating people like this. He again said he didn't care what I thought and backed me into a corner...get the work done or get sued. No matter what I tried to say to or ask of Brian, he treated me with utter disrespect and rudeness. I told him that I would have no choice but to get the work done, but promised to make sure everyone I know is made aware of his business practices...which I have held true to since the day I spoke with Brian.