Hathway Cable and Datacom
Reviews and Complaints

no connectivity in internet connection.

i have complane u not yet any respons i get my complane no, 1596878 u r servas is 24hrs but i have complane on 2nd july2008 not yet any responce yrt get

Its the same story in Coimbatore too...The customer care is too bad...I spoke with Anu, Aarthi, Surya, Prakash, etc...Also with Jeevitha in Chennai office, who is highly irresponsible with her answers...I have been calling a salesperson named Ashok who always promises me that he will come to my place in 10 minutes or 1 hour; but never did that for atleast a week's time...After that i placed a complaint/request to provide the internet connection. The next day came the most irresponsible salesperson named Vinoba...He is a guy filled with dirty promises..I have told him several times that i will be registering with him only if the customer service is good and wont encourage false promises...He shook his head like a pendulum and grabbed my money and went away...The cabling guy Siva came to my place and analysed the possibilities and told me that it will take a maximum of two days to do the cable work (for 200 metres). I agreed and also asked him not to delay beyond that. Only after that the real problem started. I have been chasing Vinoba, the salesperson and was calling the customer care and explaining the problem 'n' number of times. No one has responded properly and atlast i managed to get a call from Mr. Nirmal, who calls himself as the head of the customer care. He too is not aware of whats going on and told me that he will be calling back. I requested him to provide me the higher official or a responsible person who can take action to make things work. No one including this guy has given me the number, instead asked me to mail the complaints. The same day i went to their office in Coimbatore and met Stephen.J, Network Engineer, who calls himself as the Tech. head of Coimbatore. He too tried to avoid me initially by just talking with some of his colleagues about my problem in the name of clarification. But I made a statement clearly that something has to be done to take an action against the irresponsible persons and to give proper reason and to promise that it wont happen again by a responsible person if there is anyone in Hathway. To conclude, we should take this issue to the consumer court and make them to realise that they have to work for their money that has been paid by Hathway through us. Send a reply or post your interests if you wish to join me...We have to unite, else they will misuse us...

NO CONNECTIVITY SINCE LAST 30 DAYS NOONE HEARING THE COMPLAINT

Cable operator denies to provide the subscription.

All customer care guys are ###, ###.

They are worst than anything here in Pune. ### fraud company

We are also having problem with the service of Hathway, for the last 2 month we are complaining to enter PTR entry for our IP, but till date this is not done. They always says we have done but when our IT engineer checks the same, the same problem occurs again. We are feed up with the service of Hathway

go to below site and register complaint:
http://www.hathway.com/brodband/prod_broadband_nodal.asp

last evening my computer got blast cause of this Hathway cable when i asked to Hathway technical team they asked me do whatever you want we can not do any thing and will not give you money back, never use hathway service, I believe Vadodara hathway service is the worst service in the world :(

never go for Vadodara Hathway, very bad service

ya surely hathway is so worest,
No wordes to explain it. they are very good at cheating public, not for providing internet. Since so many days on wards i am not getting my internet after loging complaint also., iwish to teach a lesson to them by going court, as a consumer or custemr i have some rights and i will bring althose cheaters to court. so be ware of this frauding communities.

I ahve lost money in hathway CHEATS but has posting here helped any body?

Hello friends,
We r the users of hathway internet. It has been good service we received till may-2008. But now facing lots of problem which was not acceptable in any cost.They are providing poor service. They will never tell actual cause of any prob regarding connection speed. Every customer in a same area will have different response from them, I mean to say they are not trusted.Please ensure service about speed of internet while opening an account in hathway, because we & so many of my friends faced lot of problems.

Airtel mobiles are not working since 08/05/2008 evening. Both incoming as well as outcoming calls are not active.

Complaints to your local office has not yeilded positive results.

My mobile no is [protected]

waiting for response from hathway...

I have nothing to disagree with the complaint

i expect an immediate action...and till then no agreement

i agree...

I am a hathway csutomer having broadband connection under account no 161124. The internet has since closed functioning from hathway for last so many months. I had surrenedered my modem to their office at Eladams rd on 7.9.2009 and they isssued a receipt no 18740 .I was told I will get refund for the modem and unutilised portion for payments made by me within 15 days. More than 3 months are over and I am yet to hear from them. The telepphone numbers [protected], [protected], [protected] are also not operative and when I telelphone no response. what is this. Could you refund my money soon.

Dr V Chitra
112/14 karpagm avenue 4th street.
RAuram, Chennai 600028

helloooo
sir apki hathway company internet brodeband mai sabse kharab company hai...koi service provider bilkul kam nahi ker sakte .koi bhi phone pic nahi kerta jabki mai daily comlaint kerta ho but koi mujhe response nahi milta sir koi bhi visit nahi kerta is liye mera kam pending mai chalta hai mai kabhi bhi kisi ko aapka hathway net lagane ko nahi kahunga kyuki aapki compny chor hai koi bhi service nahi hai tagore garden ext ka sabse bekar service network hai aur sabse bekar yeha ka teamleader hai jo koi service de he nahi sakta..jitani marzi call center mai complaint kera lo koi fayda nahi hota na koi ata hai na koi kuch batata hai ...sir meri id hai... yogesh_sharma1... mai sir apke net se preshan ho geya ho bas mera plan end hote he mai ise utar ke fake dunga ...apki hathway net bilkul zzzzero hai mera contact number [protected] HAI app mujhe ager kisi or tml ka number de sake to plzzz ye meri requst haiiiiiii...

4:48 PM 11/10/2008
Believe me friends, Hathway has nice plans but their services are poor. Better the plan, poorer the services. Hathway Muambai and their branch office at Thane give such answers that you feel like taking favour from them. They always give committment of call back for unresoved issue but never do so. At times, they also give false information. I am a customer of Hathway since November 2007 and just because the plans are good I am not switched to any other services but if you call them for any change or updates, you will remember god at every bit of second. Hathway, Mumbai doesn't have a toll free number for customer care or billing querry. Their executives never follow hold procedure. They never greet properly. They are confused with terms like prepaid and postpaid. Hathway never update the information on time and so customer end up calling them 10-15 times for the same querry. Hathway's executives are not ready to listen to the customer's problem, they always want to tell what they have to say. I wanted to change my plan with lower rent plan and I end up paying minimum Rs. 100/- for follow up. I also have recorded phone calls for this issue. Now they have changed my plan but I am still getting a bill of previous plan and when I called for the new bill they are asking me to ignore the bill and suggested me to collect the updated bill from the branch office. If you ask about escalation the executive will give you a number but the concern person is always "not on his seat" or "out for lunch" then we again have to call after 25-30 minutes to get the same or alternate answer and wasting more money on phone calls. I really don't understand, the way Hathway advertise themsalves, why they are not starting a toll free number line for their customers. Their mumbai billing querry number: 022-[protected] is always busy and system message asks to leave a message and then another message we get is "The mailbox is full". I really don't know does Hathway think that their customers are fool or they know their own services are poor?

I have my own experience. I had to take the Hathway connection because MTNL line was faulty and in my complex Hathway has a monopolistic tie-up with the builder. In the beginning, the connection was OKay but it started giving problems after sometime. Because I had no option, I continued with the service and even renewed my subscription for an another year. There were more problems.
In the last week of August 2008, I receieved a pamphlet informing that another faster and more service was available.
On inquiry, I was informed thatthe new service was indeed so and that if I took the new service, I may get refund for the old service and that the new service will be available within 24 Hours.
I fell for the offer and issues a cheque for Rs.1124.
No body turned for providing the connection. When I tried contcating the sales executive, he sounded ignorant of the problem and assured to do something but nothing happened.

I waited for a week but still no contact was made. When I tried calling the helpline, it was an arduous task to get through. I would always end in a loop and the only way to come out would be to hang up in frustration. I persisted and a number of trials and wasted calls, I was able to talk to someone, who very rudely asked me to contact the concerned sales office.

It was the same story. Finally my wife was able to talk to someone and it was agreed that the order would be cancelled and we would given a refund cheque in two weeks. But that cheque is still elusive.

I do not know what to do.

Kind attention Mr.K. Jayaraman
Managing Director & Chief Executive Office

Sir, I have requested your hatchway person Mr.Suresh APHB, Moula ali, Hyderabad to install hathway STB(HUMAX). But he sold me cisco co.STB for Rs.1500/- + Rs.100/- for installation charges on 16.10.2009 stating that cisco STB is better than Humax. But from next day onwards it is not functioning properly.I have complained so many times but he is not responding whenever I call him he is switching off his mobile. He fooled as well as me and you by behaving such a manner being working in an established company.
I request you to kindly intervene and do justice by advising your person to replace the STB with Humax STB wich is authorised STB of Hathway Company.
--
S.Mohd.Sharief,

Do we have an option to opt for an alternate cable service provider in case the current service provider's services are horrible? I dont think we have a choice and there is no regulatory body which governs these guys. Thats the reason their atrocity never stops.

Same here... I have their internet connection too...Their Customer service is worst i have ever seen... The numbers that were given to me during installation to contact if any issues arises are not at all working...The Numbers are dead and the remaining numbers go on voice recording...

Pathetic Service...Do not take Hathway connection..You will be conned...

--
Regards,
Navin D

I wish I had searched on the internet for "hathway sucks" before buying a prepaid. I paid 618/- on 6th April but till date haven't received the connection. I must have made calls worth more than 618/- calling them from pillar to post but of no use.

Rajan Raheja Group has diversified into a wrong field I guess.

I would like to join you too.I am planning to file a suit against t hem in the consumer court. They have appointed staff for less salary calling them "technical"... The guys at the call center are taught like parrots to speak to the customers. Absolutely hopeless service. My connection was having frequent disconnection and i chased them like anything to get it rectified at the end of the day they call me up and ask me to renew the connection whereas i have not used the same for the past one month. I asked them for an extension of validity and their reply is that i should renew first. This the the way they do business and cheat and hold their customers. The speed promised to me was 256 kbps but when i check it in online speedometer it shows 128 to 138 kbps... Totally a fraud company minting money from customers like us. Lets teach them a lesson. The employees cannot be blamed.We got to hit the head!

Hey Guys! I am having terrible time dealing with HATHWAY BROADBAND BANGALORE people. I had opted for 512k blast in the month of May 2007. By end of the month i wanted to upgrade to 'Freeway' - 256kbps, unlimited download. I had paid them 1120/- (Inclusive of taxes). I though that they had changed the plan to Freeway, but due to internet connection being so slow i phone called them. Thats why i got to know that they had changed my plan to 64kbps Thruway connection. Since then till now they haven't changed my connection.

And you know what? They have sent me a bill today, even after i canceled my account with them.

I am planning file a suit against them at the consumer court to fight against such MONEY SUCKERS. How many of you would like to join me?

Ananth Sarella.

Hathway broadband service is the worst broadband one can ever imagine. I took a 2 month 2 GB free connection, it was prepaid. I dont get any network even 10% of the day. Since last 15 days I've been calling the helpdesk people at least thrice a day, everyday they utter the same thing - it will be fixed within next 12 hours. These 12 hours are never coming. I'VE PAID MONEY AND I'M NOT GETTING ANY NETWORK. Forget about the speed.

Even the manager was so scoundrel that when I sent an email to him describing the situation, he promised that he'll fix this within one day. He never did that. If I would have enough time, I would sue them under consumer protection act. I've removed my network and going for Airtel from the next month.

am digital TV subscriber and using Hathway Set top box. We purchased set top box from our cable operator in april-2013 and since then the box is not working properly. But from last 2week we are not getting SIGNAL p. We have complained to our local cable operator (mahesh cable operator) in fact have called them several times but no body has till date responded to our problem.

I am digital TV subscriber and using Hathway Set top box. We purchased set top box from our cable operator in June 2007 and since then the box is not working properly. But from last 2week we are not getting SIGNAL properly. We have complained to our local cable operator (OM SHAKTI CABLE VISION) in fact have called them several times but no body has till date responded to our problem.

very true it is the worst ever internet connection and that to the customercares

I have exactly the same problem and still facing issue.Nobody got resolved it.it's almost 20 days they got installed on Note book and told to contact customer care to get activite the connection.I have made nothing less than 40 calls.Every time they pick up and tell that they send a technical person but it hasn't at all done.

Complain against Hathway (Cable Tv) Can anyone reply

Hathway has stopped sahara one and sahara filmy channel

It is more than 1 week and they are not starting it

what to do
are they allowed to stop any channel and take same monthly rent from all customers

IF u cant help then please forward to the deparment or person who can help
thanks very much

please do reply back

I would like to add few words over here...

If you have any animy you can suggest him to take Hathway Internet.

I had broadband connection which didn't work... down time was like 90% now I am having fiber connection in Mumbai... It is even not working as I had my dialup connection... and I was promissed to have uptime of 97%... Great Joke...

No customer service... No one will pick your phone up...

Worst Internet Service I have every found...

Never choose Hathway... It is actually Hardway...

Please think 20 times before you decide to go for hathway.

Atleast you got the connection, it is almost two months now, I took a prepaid connection of Rs.618/- but have made calls worth more than that amount to get the connection. Hathway by Rajan Raheja Group sucks big time.

I have exactly the same problem and I want to switch. I am wondering which ISP is better service than hathway.

Totally Agree...

Its more like a Deja-Vu... I apparently got the same kinda freaking situation at my home... I really don't no what they charge for... visit my blog http://vishaladsool.blogspot.com for reading the letter written to the hathway officials which they discourteously did not feel worth enough to respond to.

my connection is very slow and I calling to Complian at hathway care so many time I talk with them i wanna cancle but They asking me ok ok i ll check and i ll call back u after 2 hour im waiting along time what should i do I using 1 mbph and i check speedtest they show me only 289 u network has so many promblem and no one come to help us

I am using24 online internet serves after 2 month. but i am not satisfied download speed (below 20 KB/sec).
I wont at list 40KB/sec download speed. so pleas you attend my complete & give positive action.
3(tushar pachkar). email add :- [email]tusharpachkar5@gmail.com[/email].

I am using 42 online internet serves after 2 month. but i am not satisfied download speed (below 20 KB/sec).
I wont at list 40KB/sec download speed. so pleas you attend my complete & give positive action. my mo. no.is8097358673(tushar pachkar). email add :- [email]tusharpachkar5@gmail.com[/email].

my connection is very low and the download speed is also very low im fed up of it actually hathway sucks it is very low my speed is 256 kbps/sec guess what its only 4to5 kbps of speed as you can the photo i uploaded

uff uff am fed up

horrible, no one doing good job. (leave that better best one), very poor call attenders.

"oh my god hell"

sorry but this is truth, am unsatisfied customer.

i hope Warren Buffet will suffer with INDIA HATHWAY and with its wokers.

guys wake-up and do the job.

It is true, they are not even ready to learn from past, it works like a charity organization. anyway it is closing time for all cable operators. let their staff use personally.

Now they have suddenly incaresed the Tariff rates without even communication this to me! I am being a postpaid customer have no choice but to pay the amount. Man, In India consumers are made fools by each every service providers. I have told them to disconnect my connection immediately. This is very bad!

The speed from Hathway is really horrible. Most of the times, the internet doesnt even work.
Every week, atleast 2 complaints I register with Hathway. Almost all time, the issues have been resolved within 1 or 2 dyas. If the internet is not working, I suggest you all to give a complaint, take a complaint number & escalate to the nodal officers. Atleast some hope you will have doing this.

As mentioned in the connection plan of Hathway... of recieving 256 Kbps.. you alll will be amazed to read that I am recieving only 12 Kbps...
Isn't that a great promise of the company.

I have been duped by hathway I once took the connection last year which never worked as they did not get permission to isntall cacble neither did I get my money refund they are CHEATS

I ahve been duped by hathway I once took the cnnection last year which never worked as they did not get permission to isntall cacble neither did I get my money refund they are CHEATS

someone please post the procedures to legally sue these cheats[HATHWAY] with the compensation. Because we need to spend more money in chasing them for refund.

Dear Custoemers, i would like to inform you all that atleast hathway is ok, but pls dont ever try to take the internet connection from tataindicom broad band, they have worst connection, no proper responce very pathetic service,

this is all i say because im an employe of tata indicom broad band, i see so many pepole cheated and if the customer is ignoring to pay the bill for poor service they send the legal notice from court if then no responce they have roudies under them they visit to customer place directly & torcher people to pay the bill use all abusing language this is all i have seen on my own sight so pls do not go to tata indicom my humble request.

Never ever take Hathway...dey wnt refund ur money...for the last 3 mnths I am behind them for my moneys...big cheaters!

Hathway sux bigtime,

I paid all me dues and yet i receive an bill stating that i have previous bill pending which usually exceed Rs 4000,cos the staff is so lazy that they dont make entries.

I suggest all readers:

TAKING AN HATHWAY CONNECTION IS LIKE SIGNING AN CONTRACT WITH THE DEVIL.

Cheers.

ONE MORE COMPLAINT TO ADD:

I have yet to receive my money back after 2 months of paying money because it is not feasible. I am running from pillar to post but to no avail. Can somebody help me?

Yeah it happened to me i applied for hathway connection. Their agent come and collect money about 1200 and then gone after 10-15 days of continuous calling to their engineer, clerk to manager i got to know connection is not feasible and then the real run started to catch the hathway people for refund of money. I think i almost forget the count after 80-90 calls the situation is even their customer care disconnects my call, think of the attitude these guys have, because of my hectic work schedule i couldn't got time to take proper legal action and moreover our system is so complicated when i inquire i found its too difficult to legally lodge a complaint. Guys i give you a serious advice if u want to go broadband go for only AIRTEL at least they response u well and act otherwise ISP's like Hathway, Tata Indicom are terrible and if somebody knows the exact procedure to sue them please let me know i have the receipt that hathway provided with me and phone numbers of their Hierarchies Including clerk to manager (Think of the torture).

Yes, me too faced this. Just a month back i paid for internet. Till now i didn't get any reply or feedback!

Not even picking their mobile. Such an awesome marketing strategy they have!

Hathway internet is just cheating company. They don't have any customer service and nobody will attend the call, even if they attend the call, they don't know how to resolve the problem. I am unable to connect to internet for the past 3 weeks and i am not able to get them resolve it.

My sincere advice to anyone is don't ever get hathway connection even if it is offered free of cost. It is such a WORST network.

Hi,

I had applied for an interenet connection from Hathway in the month of Jan. Their sales executive came to us and sold the package. I made the payment and still now i haven't got the connection, when i call customer care they hanp up the phone. I tried reaching their corporate number but no one from Hathcway even care to cll back and say please collect your money we cann ot give you the connection.

I am not worried of my money, but Hathway besing such a big company, its service sucks. Yes Hathway Sucks, I need some one from the company to help me on this.

Hemanth

I request ppl not to take this service. It really sucks.. Hathway service providers never attend to the problems immediately.. Its waste of time to call them.. HORRIBLE SERVICE

HATHWAY is the worst.. Those ppl never attend to the customers complaint.. very poor service providers..
i request them to hire few more ppl in the technical n renewal dept.. otherwise, its really difficult for them to survive in the present market..

hello sir...,
my name is shashank...
we told u 2 days back to do hold our net connection...
u dnt did till now ...
our acc no is 674545...,
i thnk now u will be respond...k

hello ...,
sir we told to ur help line off., 2 put our net hold but they dnt kept.,
plz keep our net hold .k
our acc., no is 674545...
thnk...u

I used hathway connection for a 2month 3rd month i was not paid and disconnected till the date i get notified by hathway of due payment and keep on sending message of due payment they not taken the device and not even calling for payment to collect, it's 1yr 4months now.

Really it sucks in the Bangalore...there is only contact no. to contact them...and you will find only one person to take the call in the billing and technical department both... customer care is totally fake... Salesperson are the biggest lier... after taking the connection they behave like the HITLER...

they can disconnect your connection without any prior information and a week before the due date of bill...
I will recommend to go with airtel/bsnl if possible...

Please do favour to your self. NEVER EVER subscribe to hathway internet. One of worsts. I have subscribed to 1 Mbps plan in Mumbai. I don't get more than 250-230 kbps. Big time cheats. I spoke to their customer service but no use. I have decided to take some action against them. Lodging police complaint and going to consumer court. I have also initiated social awareness about them to educate people about their services.

I agree all the comments about Hathway. Hathway sucks to customers, number 1 cheaters in hyderabad, i don't know about other places. I WOULD SUGGEST EVERYONE TO NOT TO GO FOR HATHWAY INTERNET CONNECTION AT ALL IN YOUR WHOLE LIFE. THEY ARE SIMPLY ###ERS****

Yes, I do agree with the above complaints. Hathway people are bloody fool. I want to give suggestion to them that if they are having the business all over than why the hell they do this kind of cheapness. I am also suffering from the same problem. I have given complaints so many times only to shift the connection in the same office but these people are bloody rascals. They don't know how to run a business. So why should they open the office of service provider.

my reg no is 142202 at pune hathway; my internet connection goes off and gets restored frequently specially at night time

We are not getting the speed as at the contracted level of 512 KB and getting a speed of only 70-98.

For installation, I had to put up with a couple of no shows before someone finally turned up to install. After waiting for 3 hours in the morning, I threatened to call the Mumbai office. The technician who came to install late in the evening told me that he had met with an accident in the morning. I had been living long enough in Hyderabad to fall for that.

Now, when it came to closing my account, I had to call the Customer support a couple of times and they promised to send someone, and surprise, no shows again (2 times). Finally I left the hardware with my neighbour and vacated the house.

Now I am getting bills for the past few months at one shot!

Even I also face the problem in Hathway bangalore, The person who is in customer care Dept really they are not responsible and I can say they don't know anything apart of collecting money.
I have quarterly plan of 128kbps they changed it to monthly w/o informing me and even more surprising is that when I asked customer care Dept about the twice monthlyy then they toldl some other story andwhen third time also got the Bill then I escalate it then came to know that their is no sync up between customer care Dept and Billing Dept.
Both of the Dept what responsibility they are handling I don't know.

i am getting very poor speed . even after repeated complaints the customer care people says its site problem or server is down or any other problem. i have 1 mbps plan but i receive 10-12 kbps speed, it sucks . it is slower than a dial up connection.to rest of people i advice u, go for mtnl or sify unlimited plans

From,
Dr. Kamlakar R. Bagal
Sai Prasad Society,
Singh Estate, Road No-2,
Opp –Basara Studio, Kandivali (East),
Mumbai 400 101

Date:

To,
The Managing Director,
Mr. Mahesh Mishra
Hathway Cable & Datacom Pvt. Ltd.,
Trade World, ‘B’ Wing, 10th Floor,
Kamla Mills Compound, Senapati Bapat Road,
Lower Parel (West), Mumbai – 400 043

Sub: Non functional Internet connection since more than 1 ½ month, Ac no – 299578

What the complaint is about?

1. Non functional internet connection since 1 ½ month.

2. Non redressal of complaint by the Company’s Customer Care after repeated complaint.

3. Deficiency in services rendered by your company.

4. Defective connection since the day of installation.

5. No after-sale service.

Nature of Complaint;

Dear Sir,
I, the undersigned, would like to bring to your notice the malicious, negligent and wrongful act done by your employees.

It has been 1½ month now that I have been repeatedly complaining about the faulty and non functional internet connection to your Customer Care Department since the day of installation.

My recent complaints No. are – 1730509 – 8th August 2008 & - 1746249 – 12th August 2008

Since 12th of August 2008, repeated complaint has been given with the above complaint No. 1746249.

The Customer Care department has not done any thing till today. Every time I call up they have the same reply that a Service Eng. will come to your place and repair the defect. The Service Eng’s. visited my place but were not able to start my connection.

In spite of my repeated approaches, in person & writing the Zonal Office at Kandivali (East) and Main Branch (Lower Parel)
Have not made my connection functional till today.

The fact is that the charges for the monthly connection are taken in advance, neither the Zonal Office nor the Main Branch have rectified the fault and made my connection functional.

When I, enquired with the, ‘Service Eng.’ at your Zonal Office, Kandivali (East), Gokul Nagri 2, he was not at all interested to talk to me and not ready to take my written complaint.

Page 2 of 3.

I wonder that the Customer care people don’t even know about their M.D [ Hathway Cable & Datacom Pvt Ltd.] because on asking for your (M.D) contact details & Email ID, they inform that they are not aware about it.

It’s like a ‘Tata employee’ saying that he is not aware that
Mr. Ratan Tata is the M.D of Tata Group.

Not only this, they are not even ready to give the details of the person accountable for the non redressal of my complaint.

Prayers;

I hope that you are enlightened about these facts. I request you to make your staff Customer Friendly and train them for accountability & efficiency at work.

I also demand that the company should waive off the charges in the bill for the time my internet connection was non functional.

The company should reimburse the coast incurred by me in pursing this complaint till to-date. The amount works out to be Rs. 500/-

I hope the company will compensate for the Inconvenience & the Mental Strain caused by the non functional internet connection during the course of my complaint.

Thanking you,

Dr Kamlakar R. Bagal

Contact details; M – [protected], Ph – [protected]
Page 3 of 3

i am your coustmer from 1 year, i waana change your service with 8-other connections of my reff in coimbatore b'cause my goodwill has declince with in this reff b'cause of your services. you hv two options one. you make my services better or two. take your connection and repay my this&previous month bill

Hathway service sucks. The service is very poor. The modem gets disconnected frequently. the connection gets lost, The customer care service is of no use as they keep on saying that the issue will be resolved. but no one comes and resolves the issue.

The cutromer care is teh worst.
I ahve been having a connection problem for teh past 5 months and i must ahve called the customer care at least a 1000 times. The voice ceneter is not at all healthy to speak with, they do not visit the house to reparir at all, there is huge communication gap between the service executives, i am so fed up with the hwole hatway way of working, its an absolute pain and a beigger pain tpo deal with the service executives- they are not helpful, not polite and are so rude to speak with. i have decided to terminate my connection with hathway - if they cant refund me, i throw the money back at them so that they cna invest with the same in training their service executives more corteous - the whole mangement is loose and useless.

A super anoyed customer

I have taken broadband connection and also hathway tv connection also but it sucks. Every sunday there is no tv or internet connectivity. Users please go for some other provider other then hathway beware of hathway