Haverty Furniture Companies
Reviews and Complaints

Thats the Havertys way. They sell sub-standard Chinese made products. Most of the "solid-wood" stuff is solid particle-board with a veneer, top and bottom to hide the fact.
You break a chair-bottom in half, that on the outside, including the bottom, looks solid, it is not! A lot of the high-dollar dining table legs, wood? Nope, hollow-resin cast, aka plastic. All the pretty "carvings" on Ent.centers, plastic...The company is run by a bunch of ego-manics, old-schoolers that are running the company in the ground. Old man Haverty would flip in his grave if he could see what was going on.

I have received many non-advertised discounts from Havertys on purchases. From the effort you have gone to try and bash them, maybe it's just that you are an unfriendly person that created their own experience through brashness. There can also be more quality differences in furniture than features, but I am sure you know that as an amateur wood worker. Real customer, will put a real email if the comment program asks. Trying to impact a company because of your singular experience and your interpretation is almost as bad as when I was an area manager for a video store and customers wanted me to fire employees with families because they didn't enjoy their 3 dollar rental experience!

I just visited the Haggertys in Sunrise FL and in the 20 minutes I was there the sales person said to me 14 times, "what do you want to pay? make us an offer, everything can be negociated" Now I see that they have a no haggle policy. Just to let you know they took 15% off the already discounted advertised sale price when I walked out.

And yes I negociate almost everywhere I shop, When my oldest son was born 19 years ago the hospital my wife wanted to use was not on my HMO so I went into the billing dept, told them the price would be $2500.00 cheaper with my HMO at a nearby competing hospital about 5 miles away. They took $4000.00 off of the bill without blinking. When I just bought a 50" DLP Samsung large screen all it took to get another $200.00 off of Brandsmart USA's advertised price (the cheapest in town here) was to ask. Walmart discounted the PC I bought my daughter for school this year, just by asking. You are very foolish, in my opinion if you do not ask for a discount everywhere you go, yes the manager at the supermarket will price match also. It's too hard to earn the money to just give it away.

I'm sort of glad I read your post, I liked the furniture at Havertys but now I have to spend my weekend shopping for furniture with my wife because 40% above market price is OUTRAGEOUS.

By the way, talking about margins, for years I managed a few locations of national tire store/auto repair company that I will not name here and our GP margins on mechanical repairs had to excede 80% if you expect to keep your job as manager, and as far as tire prices go the did, and still do according to some of my friends still working in the field, have 4 different prices in the computer, a low ball price for phone quotes only, a high retail for someone that you find needs tires when they brought the car in for another concern, a mid price when someone walks in price shopping, and a "bottom-line" price only to be quoted if the customer is walking.

To believe you cannot haggle in almost any business is just not being careful with your money. The only place I do not try to get additional discount is restaurants.

I bet it didnt have the same warranty, havertys is an exeptional company.

Look just call the store ask for the shop manager, thay will say he is at the distribution center, get that phone #, it is a eazy fix, thay most liky have the part on hand, the shop will hold parts that only thay know they have, the shop can cut all red tape and just fix it.

Again people, READ! Havertys did not make the merchandise. They are a distributor and are same as you, bounded by vendor's warranty and procedures. I find it really funny when people complain without really understanding how this works. I am not sure if this is just a brain fart or plain ignorance by choice. When you buy a furniture, ask first, who the original vendor is, what is the warranty. I did not have any idea what Golden plan is until lately. It is a warranty againts Customer damage only for 5 yrs, not against vendor defects! Obviously, you are ignorant by choice.

some parts are easier to get han other mechanism take from 4-6 weeks if you can find another funiture store that are quiker let me know, FYI there isnt one i know for a fact that havertys customer service will get the issue solved before 30 days, and it is a reasonable amount of time if you brake it

I will NEVER shop for anything at Mobile, AL. Havertys Furniture again. You call and it takes forever to reach a real individual. I went into the store with questions concerning two mattress sales and they could not answer my questions. All the sales help could say is 'it is new to our store, we have had it for 4 months. " You can do much better by ordering on the Internet at reputable business's. At least they can answer your questions.

Oh please! You do not know the cost of production for this company. I agree they are high but why would you haggle when this is not a thrift store. Would you haggle for a price of meat at Walmart? No right?

Since my last entry, I have received 419 more emails from people that I have helped and 186 new emails from those wanting assistance with locating furniture at 1/3 or lower the price of Havertys. The total amount of people contacting me about their savings was over 1, 000. The savings by consumers was far below the amount I originally predicted. Just by the numbers presented to me by those choosing not to purchase from Havertys, those consumers saved on average of $3, 500.00. Lets do the correct math. We will use a low number also to reflect those from the 186 email bracket. If 700 people saved on average $2, 000.00, Havertys lost a minimum of $1, 400, 000.00. That savings was passed directly to those consumers choosing to believe they could get a better deal for the same product elsewhere. The day will come when Havertys will have to take this matter seriously and be prepared to be judged not just on their ridiculously high prices but the lies concerning quality, protection plans and foolish delivery charges. I challenge everyone to think before you buy. Why pay more for the same product just because it came from Havertys. You can save thousands of dollars. So if you are interested in a product from Havertys, email me at enoch 17 @ wmconnect.com with the name of the item and I will tell you who makes it, where to locate a dealer in your area to purchase from and what you really should pay for the item.

I have bought furnitures from Havertys and they always do good with their warranty. My advise is, READ YOUR WARRANTY when you buy a furniture from any company. The papers they gave you from the beginning specified in the warranty forms how a technician would inspect your mattress . This is standard measurement for most, if not all of the bedding vendors. Why would you hold Havertys accountable for
being ignorant. They did not make the bed. They are one of the distributors. So please, do not insult other people's intelligence by your complains. Learn to read and understand what you are reading.

Stol, You rock! Telling the truth is what needs to be done here. The employee moral at Havertys is as low as a snails-belly, why? No raises for three-plus years, and then they have the audicity to spend 250k for stupid "Have" banners for the sides of semi-trailers and install them right in front of the employees!
No wonder so much stuff comes out of the warehouses torn-up, who cares? If I was a prep-guy I sure would'nt.
Then it's "Employee Appreciation Day" hahahahah what a joke. They feed you a burnt hot-dog or hamburger and expect your attitude to suddenly change.

We too purchased a Vera Wang mattress that was latex and it sagged almost immediately. We were told the whole rotating spiel as well and fortunately were able to return it after it became miserable to sleep on. They are very poor quality and we had heard that they are returned frequently. We then purchased a Tempurpedic which is the best night sleep ever. Good luck.

I spent over an hour with a very good sales associate looking at recliners, after deciding on a recliner I was in the process of paying for the furniture, when I was told that the delivery charge would be $100.00. This completely changed my mind. I am a senior citizen and find that when a delivery charge is greater than 10% of the purchase price that it is unreasonable. Now if you research recliners, you soon realize that all or most furniture stores are carrying recliners by the same manufacturers. They are clearly all about the same. I decided not to purchase from Haverty's, and purchased almost an Identical recliner for $50.00 less from your competitor. There delivery price was $50.00. This was about 6.2% of the cost of the recliner. As a senior I cannot move this furniture or pickup this furniture at the store, so I decided to shop around. I felt bad for the sales associate, but I got the impression he did not have the discretion to reduce the delivery fee. I do have to purchase an additional chair, but it will not be from Haverty's.

There is no such thing as a 17% delivery fee; if you choose to pick up you furniture you willnot get charge delivery. it might be if you bought a special order item and you wanted to return it for a full refund you will be asked to pay a 15% restoking fee. other than that if its a normal order you will refunded 100% of your payment

If that is really true. I challenge you to name names and submit a complian to Havertys.com
If you won't then I doubt it.

I am white, my haverty's sales person is black. Two days in a row he gave me the same quote for my furniture (15 items). Now he cannot sell them for that price unless I agree to purchase the protection plan or more furniture. Do you think it is because I am white?

I would like to respectfully suggest that this person has unrealistic expectations of wood furniture - any pretty finish can be easily scratched. If u want an indestructible surface do not choose wood. It's actually instyle now: "Distressed" wood finishes which looked "used" and therefore will not show NEW scratches and look like they are beloved heirlooms.

I too ordered the Balboa set (bedroom set) and the finish is awful. Anything you put on it leaves a mark. Customer service is coming out this weekend to inspect, however they informed me the damage may not be covered. I have had the furniture about four months. Would NOT recommend this furniture to anyone.

So, how much does Haverty's pay you to read these complaints and post replys?
Some people do redecorate around a whole scheme, and Havery's does have poor quality merchandise which is their problem and the customer's apparently because they are buying poor quality merchandise but theire prices are certainly top of the line!

I did my research around what you stated. Who buys a 6 or 7 hundred dollar sofa and massively redecorates around that. Talk about putting the horse infront of the cart. Counter tops! Window Treatments! I also found they have a 3 day policy. If you dont like it you can return it. I think you were in to much of a hurry and couldnt wait to get something. You cant be mad at the company. It sounds like they have done everyhting they could to make you happy.

I tried to negotiate a discount on a home office collection sold by Haverty's. The Chateau de Vin collection is manufactured by Aspenhome and is modular in construction ... you can mix and match different components.

Haverty's quoted me $5, 000 for the set of components I was interested in. I asked for a 20% discount because I know the margin in the furniture industry are high. I was immediately told that Haverty's has a "no haggle" policy and they could not adjust the price.

I contacted Aspen Home and requested other retailers in the Dallas area that sold their merchandise. I was referred to Weirs and Charter Furniture. Weirs for similiar components (slight differences) quoted me approx $3, 300. Charter Furniture for the same components (from what I could tell) quoted me $3, 000.

I contacted my sales person at Haverty's and alerted her to the price discrepancy. The "Asset Manager" at Haverty's returned my email, and informed me that the Aspen Home furniture that Haverty's carried had "added features" from Weirs which accounted for the difference in pricing. I am an amateur woodworker, so I was interested in what the added feature were ... I went back to Haverty and thoroughly looked over the furniture at Haverty's and could not note any "added features" other than pull out lighting on the hutches (certainly not worth an incremental $2, 000 in my opinion). From what I could tell, the furniture was identical (other than the pull out lighting) to the furniture at Charter and Weirs.

I asked for a complete list of added features that would account for the increased price ... as of yet, no response from Haverty's.

This just proves ... Caveat Emptor

I know there is a cost for Tempurpedic that is sold everywhere for the same price, but the retailer price is dead accurate at what you quote. People need to realize that that this company is ripping people off with their high mark-up. I am glad someone had the courage to speak up against this. I also see that you have a reference about the Manager at the Florence, SC (Tony Scott) location on another site. I have heard about this from many sources and I believe this Manager needs to be fired for harassing the female employees as well.

Old Enoch has had a little trouble with the law it seems. I am guessing he is a very reliable source on how companies operate. So Enoch, are you just stealing credit card numbers? Are you solociting to get us all better prices so you can steal from us too?

http://www.doi.sc.gov/NR/rdonlyres/885FA4E6-848E-421F-925E-35CF4C2A4D27/0/WaltersEnoch.pdf

Your an idiot. Do you even realize Tempurpedic has MAP pricing. Its the same at every retailer in the country. ###

That has nothing to do with Havertys customer service, that was your fault, the world dont revolve around you, you could of special order the love seat.

I bought the exact bedroom set from rooms to go and saved over $3,000 if I would have bought at Havertys. For example chest was priced at 1,000 at rooms to go. Same item 1,800 at havertys.

come on over to FOS Furniture! Corner of Delprado and Pine Island Rd. Cape Coral. We have an A+ rating with the better business bureau. We stand by what we sell. Ask for me, Anne, I will be glad to help you out.

Poor service by the store, salesperson, and especially customer service. We purchased a coffee table Jan 1. It was delivered without the four panes of glass. They ordered replacements but after two weeks only one pane arrived. They ordered it again but this time after two weeks only two arrived. They ordered again but after two more weeks I have not seen the missing pane. So now I have a coffee table with a whole in the middle making it unusable. I have ask them to pick up the table and refund my money without success. At this point I will Never buy from Haverty again.

After reading all the complaints about Havertys it makes me realize they did me a favor by letting me go. After 7 years working for them they fired me after I just lost my baby due to a miscarriage, after I missed a week of work to recover; not only did I call in everyday to tell them I was not able to come in, but the manager at the time who never came to work herself was not in, so I had to relay the message to the assistant manager. Somehow it must have gotten lost in translation because when I returned to work I was fired immediately! Haverty's not only does not take care of their customers, but their employees as well. I further learned that a salesman who was pining for my position way before I left was given my job... "Sounds fishy to me... politics!" Like I said, they did me a favor because who wants to work or buy from a company who lost their tradition? JJ Haverty would be disgusted with the way his company has turned out! Firing a woman just after she lost her baby, and not even caring (that is what hurt the most) Being loyal to a company only to have them turn their back on you. Word of advice their mark-up is well over 50%, their products are outdated... (they have had the same pieces of furniture since I started working for them), their customer care is ridiculous, and their treatment of their employees is unethical. Shop somewhere that at least has up-to-date products.

Wow..I not jumping sides or anything, but I think most businesses have a mark up of atleast 70%. That's to cover bills, employment, fuel, etc.. But at the sametime, with today's economy I wonder sometimes why they don't have a lesser mark-up. I mean let's face it, profit is profit! As long as you're not losing money should be the most important thing. I bought some furniture from Ashley's and I know what I paid for it is way less then what the company get it for, especially since they're supposively the ones that are making the furniture. But society is so use to paying top dollar for name brand that its the norm. I understand both sides to this Haverty dispute but the fact of the matter is that people are still purchasing furniture from them even with the high mark-up. So maybe that's why they're not going down on prices. Maybe they will lose their reputation if they take their prices too low. We will never know! But as far as paying for furniture and NOT receiving them is totally unacceptable! I dont care which furniture store its from. If you paid for the merchandise and its suppose to be delivered then it should be delivered at the time and date agreed upon or there should be some sort of compensation for the set back. That's just good old fashion business to me. I have a membership to buy items at factory prices and let me tell you...it's true about the mark-up! But I don't suggest anyone to pay $3000-$5000 to become a member unless you're building a house from the ground up and furnishing it as well! But I wonder, what company makes Haverty's furniture if they don't make it?

It's not just about Haverty's furniture mark-ups, but they have a habitual habit of covering up, selling and delivering damaged furniture. Their BBB report looks like they are one of the most reputable furniture companies in the industry, what a laught!

Everyone that has been taken by Haverty's needs to file a complaint, no matter how long it has been if the matter was not resolved. A pettition needs to be signed and sent to the attorney generals office in every city they are established.

Oh, by the way to the smart xxx who refers to Haverty's as being fair with respect... A lot of you employees willingly participate in what you know to be wrong doing by this company, i'ts like you "see no evil, hear no evil, speak no evil." I guess the set hourly pay and commissions is worth your own dignity and self respect you should have not only for yourselves, but others as well. REMEMBER WHAT YOU GIVE OUT TO OTHERS PERSONALLY AND PORFESSIONALLY > IS WHAT YOU RECEIVE BACK !

I went online to view my havertys email and spotted these remarks, now here is my opinion...Attention Havertys Customers...Yes you do have a choice, because we know you are an intelligent and savvy buyer. You come to us, for our quality reputation, for our furnture also for the FAIRNESS and RESPECT we offer to our customers. I dare you to come into our store in lewisville...you will be greeted and appreciated like an old fashion turn of the century Havertys.Kindness and respect are such a lacking quality in todays society. Im proud to say i work with some of the best people in the furnture business...Because we do enjoy and appreciate our customers and you will feel that, when you walk into our store...As for the comment on quailty, it may not be the exact same as it was in our grandparents day but what try to find anything now that compares to our ancesters time ..Im sorry you had a bad experience working with Havertys but REMEMBER WHAT YOU GIVE OUT TO OTHERS PERSONALLY AND PORFESSIONALLY > IS WHAT YOU RECEIVE BACK ...GIVE LOVE, GET LOVE.>>>>>>>>>>>>>>Futhermore, to go on line to put us down is very, very sad.you must be in alot of pain i will pray for you to have this animosity leave your heart Im so sorry.but im sure you are a good person and in your heart of hearts i know you truly didnt mean what you wrote .The rest of us that work for Havertys, are trying to deal with life to the best of our abilities for ourselves and our familys. We are still one of the best companies out there. I can honestly say they we do treat our customers better then any other company i've seen. However, long before i came to work for havertys i dealt with them as a consultant on behalf of my clients, having shopped at other stores with my clients .Havertys brought satisfaction and closure to my clients challenges and situations, which occur when youhave bring human error ... Remember when we have manufacture issues that with the worlds situation economically and politcially, furniture companies are doing their best to keep up with there suppiliers.so when a piece of furniture is delayed its not the companies fault usually the ball got dropped from a manufacture supplier, so have patience. we dont get paid our commisions til you are happy at home nestlng in your new furniture with your feet up by the fireplace Therefore in inclusion let me say. im not getting any thing out of this in fact to me its not the about money, but rather the people that walk in to our door that need not only our furniture but want to be respected and treated like a human being. They may or may not buy from you but they will truly remember your kindness and Havertys. my slogan i say to my customers, , feels like home..because we all( our world)are in this together ... keeeeeeeep positive and smile even if you have to fake it eventually youre grow to like it.

Haverty's sucks! I can't say that I have experienced poor product quality because I have never received any of the products that I have purchased. First experience, a day bed. Eight months and gave up waiting for it. The store in Lakeland, Florida never could give me an exact delivery date. Took another chance and ordered a twin-size bed (you're absolutely right about large markup, pal - $1200.00 for a twin-size bed - nothing special about it). Anyway, I gave them a deposit and waited an entire month. When the expected delivery date came and went, I called them to see if the bed had come in so they could deliver it to me. They are still waiting for a part of the bed to be delivered. They said it would be AT LEAST another two weeks, so I canceled the order. Two orders and 9 months and still no furniture. HAS ANYBODY EVER RECEIVED ANY FURNITURE FROM HAVERTY'S? Some drug dealer must be keeping the air conditioning running and the lights on either that or President Obama has bailed them out too!

i guess you didnt make much huh, i bet you'vednever bought furniture in you life if you think a table and four chairs for the price of $1, 000 is too much if you cant pay sticker price wait untill the stoe has a sale which will some times have a 20% discount.

Apparently this person does not understand the company he/she works for. Or any company as far as that goes. This mark up is true in all companies, where does your salary come from, who pays for the gas to deliver this furniture, light bills, freight bills to get said furniture from point A loading dock to point B and to your dock. You are even paying more at the gas pump while oil companies are getting filthy rich. This is one of the reasons for your increase in prices for delivery etc...
Think before you speak, hopefully you are no longer in employment of such a wonderful company.
Any employee that would go online and write a complaint about the company that is putting a roof over your head and food on your table, SHAME ON YOU. If it is that big of a concern then you should go elsewhere. Oh by the way go work in a jewelry store and see what the mark up is.

I wouldn't buy from them either. When my hubby and I went shopping for a new sofa there a few months back, they were having a sale. We looked around and settled on a sofa we both liked. The saleslady said, "Oh, that comes in lots of fabrics, you can choose a different fabric if you want!" So we sat there for twenty more minutes picking out the fabric we wanted. Then we found her again and said to her, "We've chosen (whatever the fabric was called.)" Then she disappeared for about five minutes, came back and announced to us, "That fabric is going to cost you another $300.00." There was no signage to that effect. We looked at each other, laughed at her and left without another word. So, she couldn't have told us that before wasting our time? That negated the sales price, and she was deceptive. Haverty's is sneaky, and we wouldn't go back.

Haverty's commercials are getting more stupid by the day. The redheaded couple in their commercials just don't have a clue. They advertise that you can design your own furniture at Haverty's. Wrong! You can only choose between what they already have in their inventory, and change the color of the pillows or sofa covering, if already available. I took my design to Haverty's to have them manufacture my design. They said they do not custom manufacture furniture. False advertising, and they should be sued. And as already stated, the mark-up is outrageous, and the quality poor.

Would you really know every employees actions? If you really are a concern consumer and a paying Havertys customer, report it to the management. Be proactive not just a bystander baby.

I tried to negotiate a discount on a home office collection sold by Haverty's. The Chateau de Vin collection is manufactured by Aspenhome and is modular in construction ... you can mix and match different components.

Haverty's quoted me $5, 000 for the set of components I was interested in. I asked for a 20% discount because I know the margin in the furniture industry are high. I was immediately told that Haverty's has a "no haggle" policy and they could not adjust the price.

I contacted Aspen Home and requested other retailers in the Dallas area that sold their merchandise. I was referred to Weirs and Charter Furniture. Weirs for similiar components (slight differences) quoted me approx $3, 300. Charter Furniture for the same components (from what I could tell) quoted me $3, 000.

I contacted my sales person at Haverty's and alerted her to the price discrepancy. The "Asset Manager" at Haverty's returned my email, and informed me that the Aspen Home furniture that Haverty's carried had "added features" from Weirs which accounted for the difference in pricing. I am an amateur woodworker, so I was interested in what the added feature were ... I went back to Haverty and thoroughly looked over the furniture at Haverty's and could not note any "added features" other than pull out lighting on the hutches (certainly not worth an incremental $2, 000 in my opinion). From what I could tell, the furniture was identical (other than the pull out lighting) to the furniture at Charter and Weirs.

I asked for a complete list of added features that would account for the increased price ... as of yet, no response from Haverty's.

This just proves ... Caveat Emptor

Let me start off by saying that no one should ever shop at Haverty's and here are reasons why.

1: Furniture markup--- Haverty's furniture is so tremedously marked up far more than any other furniture store. Take a piece that costs $999.00 in the store, Haverty's cost only $299.00. A piece selling for $1, 999.oo, again Haverty's cost is $599.00.

2: Quality of product--- Haverty's product is not the best by comparison. I have seen so many returns because of the unit falling apart or just being delivered damaged.

3: Delivery cost--- Haverty's has raised their delivery charge from $49.95 to $199.99-$699.99. If anyone pays this, then shame on you.

How do I know these things---- I am a former employee. If anyone has any questions then just email me @ enoch17 AT wmconnect.com for full details on anything concerning Haverty's.