Hazelton's review: Hazeltons gift baskets

I ordered a gift basket for my mom’s birthday on October 1st, 2 weeks in advance. I received notification that it had shipped on October 12th, 5 days before the delivery date (October 16th’) That was the first red flag as the gift contained fresh flowers and food. When it didn’t arrive on her birthday, I reached out to Hazeltons, only to be told that once it’s in the shippers hands, it’s the shippers responsibility, not Hazeltons. The shipper says there’s nothing they can do. I have to just wait.

I have been back and forth with Hazeltons for the last 3 days. At this point, my perishable basket has been in transit for 7 days. When I asked one customer service person to put me through to her manager, she said, “I’ll leave it up to you to figure that out” and hung up on me. The CSR I have been emailing asked me today “what I would have her do?!” then ghosted me when I asked her to send a new gift basket. I’ve asked her for a mangers contact information twice now but received nothing but excuses.

I will never, EVER use them again, and I will tell everyone I know about my experience.

Most importantly, my mom, who I send flowers to every year on her birthday, received nothing. I know she doesn’t expect anything but it’s tradition and I know she must have been sitting, waiting for her annual birthday flowers. My heart is broken imagining that.

What an awful, unempathetic, unprofessional company who took my money, delivered nothing , and ruined a special tradition.