HDFC Bank
Reviews and Complaints

Hi human helpers,
My name is sumeet kumar thakre... I used to work with wipro ltd. ,

I have received a hdfc credit card in june 2007 and when I used that card till 16000.. I have paid 6000 / - upon asking
And I have submitted a request to block the card as it has been lost in aug 2007 by call the call centre guys

Staff involved in this threatening:
—
Rajender: [protected]
Shaukat: he never gave his number
Padigakar reddy

First instance of deception..
—
But they have blocked it in december 2008 they mean to say that I have to pay the expenses of aug-december 2008

Second instance of deception:
—
Now some of that collection guy came he is saying today on 9-jul-09 that I am in 6 bucket (i dont even have an idea of bucket)

Now the threatening words follows:
—

Right now I am unemployed due to recession I have said the same thing to that guy in the decent manner

That guys name is (Rajender)
My name is sumeet kumar thakre

Here the conversation as follows
—

He knocked my door loudly

Me: who u need
Rajender: I want to talk to sumeet kumar
Me: yes tell me
Rajender: when u r going to pay the payment
Me: how much is that !

Rajender: 28, 600
Me: what:

Rajender: but sir main aapko 13500 mein fnf karwa doonga.

Me: ok I will... But can u gimme that words in writing

Rajender: no sir

Me: why

Rajender: company's policies

Me: gimme ur name and ur manager's name and number

Rajender: I dont know

Me: ok I will come to office

Rajender: saab aap ek saal se aa raha hoon karke bolre but koi nahin ata office ko

Me: no I was out of station

Rajender: no sir I need money now
Me: where can I get the money

Rajender: lend ur gold chain and give me
Me: I ll speak to ur manager

Rajender: sir why u wanna make ur self ashamed in front of ur neighbour.

Me: what

Rajender: it would be better if u hand over the money else I will know how to take it.

Me: I donno wat to do.
My mom: what happened
Me: I explained her she already know abt it

Rajender: madam its better u donot get in between us

Rajender: tu kaisa liya re credit card... Tu bahar aa
(i was talkin outside already)

Rajender: kya amma ke pallu mein chupra saale...

Gand mein dum hain to bahar aa.

... I was very depressed bcuz no one has ever talked wid me in such rubbish lang'

Staff involved in this threatening:
—
Rajender: [protected]
Shaukat: he never gave his number
Padigakar reddy

Note: I have a recording for all this converssation as a proof. Plz help me

Actually I used my atm card of bob bank in hdfc atm center mansarovar jaipur (Patel marg) with request of withdrawl of rs 5000 / on 19th may but cash was not received by me and the amount is debited in my account I have make a complain against this in bob and now m requesting u to solve my problm and return my cash m a student plz consider my reqest as soon as possible my contact no.
[protected]
[protected]
[protected]

Dear sir,

My hdfc bank debit card no is [protected] and sb nre a/c no. [protected] (vijay kumar sharma)

I had used my hdfc bank debit card at one of icici bank atm located at opposite om tower, church road, mi road, jaipur, india on 04 july 2009.
On 04 july 2009 I checked my balance, it showed 9555.07 by txn no. 5890 dated 04/07/09.
Then I try for withdrawl of 6600/-, but transaction declined by txn no. 5891 dated 04/07/09,
And response code 072 (unable to process).
Then again I try for withdrawl, but transaction again declined by txn no. 5892 dated 04/07/09,
And response code 058 (insufficient funds).
Then I try balance inquiry, by txn no. 5893 dated 04/07/09, it showed 2955.07 / - instead of 9555.07.
I did not get any money from atm then where my amount of 6600 / - had gone.
Also today on 06 july 2009 when I checked my balance at hdfc atm by mini statement it shows debit txn of 6600 / - dated 04 july 2009.
Kindly do needful asap.
Regards,
Vijay kumar sharma
[protected].
[protected]

Whoever wants to apply for a car loan M.ASOKKUMAAR

I am from CHENNAI and I applied for a used car loan in HDFC bank 23 days ago (they told me the loan will be sanctioned in 4 days). All the requested documents were given to them and the verification process began (thats what they told me than). After 2 days one of their executives came home for address verification and took all the details and they came to my office and did all their verification stuff. They told me they required additional details which i provided them. They also did the car evaluation stuff. After that for 5 days thye kept telling me that the credit/risk team is doing another verification check and they needed a guarantor, which i provided. They have called me over 20 times for a verification check. AFTER PASSD LONE AFTER TWO DAY CHQ RECIVED 13.06.2009 TILL TIME ALL SO RC BOOK NOT REVICED IAM PURCH FROM CUSTOMER HOW DAYS WAITING PAY MENT U ALL SO THINKING

MY INSURANCES 05/07/2009 NIGHT FINESHED BEFORE 4/07/2009 RECIVED RC BOOK BUT NOT VERY SERICES ISSU MY CELL NO [protected]

This is regarding my HDFC Credit card [protected]).

I lost my card on 27th Apr 2009 and it was misused for Rs. 13, 685, with in an hour i called to customer care and blocked the card.

One of HDFC executive called for the Transaction (Rs.13, 685) confirmation, i confirmed saying No, i didn't done the transaction.

On the same day i file a complaint in HAL Police Station, Bangalore and i filled the Dispute Form and did Fax ( Both Dispute Form and Police Complaint Form) on 28th Apr 2009.

I received a call from HDFC investigation department and they also confirmed saying the card was used by some other guy, they inquired in the shop where the transaction was happen.

I received this Card three weeks before the Card lost and this is the first ans last transaction happen.

HDFC customer care guys are harassing me for payment.

They took more than three days for providing the transaction details and unable to provide shop details from where the transaction happen.

I have requested to create an security account with hdfc bank, madipakkam branch, chennai. I am an nri staying in singapore. If I send thru post, they used to convey the message from bombay office "they never receive the documents". This time I personally submitted to the branch on last nov 2008. I have been following up with them for the account status.in march I got a answer from the bank "the forms which I personally submitted to the branch is missing". Somebody named "ganesh", zonal manager for south called me on this issue and stated that this is quite normal in hdfc bank and they want to sign again one more documents. I really felt ashamed on the service provided by them. Is somebody knows how to proceed legally?

I am an NRI working in a senior level in the Kingdom of Saudi Arabia. I send Rs.60000 via electronic transfer from Al Rajhi Bank at Jubail on 01.03.2009. When I checked, I came to know from the HDFC bank authorities that the money is credited in my account (SB A/C No. [protected], at Kalamassery Branch in Cochin, Kerala) on 02.03.2009 but it had been reversed back to Al Rajhi bank on the same day as per them. When I checked with the Al Rajhi bank authorities, they confirmed that the money had not reached them till now and they have registered a complaint against the same also.

I am registering a complaint here by and I am disappointed with your bank’s performance and want to know that how the money can be reversed after crediting to the account. Also due to such happenings our faith in your bank is deteriorating day by day. Also I want to point out that two of my cheques to your bank might have got bounced by now due to the problem and you might have debited the demurrage promptly by now. We the customers are not only loosing the money but also have to go through high tension due to such incidents. It is not at all good for a reputed bank like yours which claims to be customer friendly.

Expecting an immediate reply and solution,

Yours truly,

Manoj Chandrasekharan Nair
Mob. No. [protected]

Dear Sir,

I have HDFC bank home loan from last 2.5 yrs. Right now as every bank have down their interest rate which is around at 9 %. But HDFC bank still charging me 11.75% of interst rate.
Therefore I called their CCE & asked my query like why they are charging this much of higher interest rate for a old customer.

On this I got reply as I can decrese this interest rate by paying 0.5% on the principal outstanding amount. so my query is why bank is asking to customer to pay an extra amount for decresing the interest rate ? Why should I pay any extra amount for this ?

Also ... Initially bank offered me home loan & it was based on my monthly income & other related things. But as of now when bank is incresing their interst rate then why they are not considering the economical condition of their customer. This will not remains same all the time.

Please consider my complaint and do the needful.

Thanks & Regards

Amol
[protected]

Want to warn all people in Dubai and other emirates of UAE not to open an NRE account or NRE fixed deposit account with any local representative of the HDFC bank in Dubai. I did that, and later on discoveredthat wrong signatures are registered with the accoutn and somebody has signed fake signature change forms. On questioning I was told that the boys do this somtimes and there is no problem with it!

They are completely ignoring the standard and safe banking parctices and doing all kind of irregular transactions for some purposewhich might not be legal.

For some reason my netbanking got blocked and when I spoke to the customer care executives they told me that it was blocked due to a request given by me. Can u imagine how absurd that is? In fact the customer service exec asked me if it had to be done and I said no. Now I am out of the country and not in a postion to make any sort of cash transfers online. What bothers me is that even after committing such a blunder they have the audacity to tell me that its going to take another 7 days to reset and recieve the new password. All this while I always thought that it was a great bank. This experience has completely changed my opinion. In fact I believe that ICICI seems to have an definite edge over them.

I have NRE Account with HDFC, recently Rs.40, 000.00 has been withdran from my account fradulently, I got withdrawal alert on my e-mail and I called up to HDFC Bank-Mumbai to ask about this withdrawal, at first no body was giving me proper response and almost half an hour i kept on calling from Dubai to Mumbai by my Mobile and landline, at last I got somebody to reply and he infomred me that through my 'Debit Card' which is given by HDFC bank, cash has been withdrawn and somebody has purchased materials from some shop, cash has been withdrawn by ATM machine in Russia, I imediately same time asked customer service staff to block my debit card.

How can it be possible that anyone can withdraw money cash in Russia ? whereas I am here in Dubai, U.A.E. with my Debit card which is underlock and key. I have not been to Russia any time, even I have not given my debit card to anyone even to my wife so far to use it.

My Complain no. with HDFC is [protected] and enquiry ref. no.
A46660652.

Can anyone help me to get my money back to my account ?

I am looking for Indian government to interfere in this matter, I need RBI interference to this matteril, I want this matter must be interfered by bank associations in India and abroad.

I need assistance of a lawyer who can fight with my complain case.

This must be done by following things :-

a)Either HDFC computer syster has got error or
b)Some body has breached HDFC security system or
c)This is done in association with top employee of the company or
e)This is done with full knowledge to save some body in the bank.
f)Or This sidone to save to the bank from finalcial crisis and they are choosing NRI so that they will not complain to the right institution.
g)Or HDFC security system is not proper .

Who can be responsible for the above things, only HDFC not a customer like me.

I need help from all the quarters to stop fraudulent activities of this kind of bank.

I am fully sure that HDFC is fully involved in this kind of activities.

I am not going to leave any stone unturned to get my money bank. HDFC has to pay my money back.

Please help me if you can on my e-mail ID [protected]@yahoo.com, My name is Rajesh

I really feel insecure to have account with HDFC.On 06-Sep-08 Rupees 2300 withdrawn from my account. But i didn't even go to ATM that day and i hold my card. Phone inquiry says i withdrawn money from an ATM. I don't know how can i get my money back... HDFC shows like they are not responsible this!

This is inform every one in Delhi phone.no. 011-[protected] hdfc credit card collection. How hdfc credit card payment collections work when Ur hospitalized and u pay after due date, they abused on phone and ur staff(who ever picks the phone) and even threatens u to tarnish Ur image and spread rumors in Ur neighborhood calling every one saying vague/misleading things that u own them a lot money in lacs, even when u don't own them money.Even u always pay on time.

They abused on phone many times to our neighbor & threatens them, ask them to call you. They have the worst person employed in hdfc card collection the girls are worst men too, they just don't listen to any one just threatens and keep calling and abusing every one. At last fed up with harassment and calls i made a complaint to hdfc website and FIR to the police station. Then these calls stopped.

This is the worst ever experience... in my life. I WILL NOT TAKE ANY SERVICES FROM THIS BANK -- HDFC BANK!

If u have the same experience let every one know!

Regards,
Nisita.

I applied for the personal loan with HDFC bank. At the time of application i was assured that loan will be sanctioned within 7 days and fund will be transfered to your account. After 20 days of Application HDFC bank employees are unable to process the loan and still don't know the exact status of the loan.

Hi,

I owed Rs 55000 in Nov 2006 and there was a dipsuted transaction of Rs15000 on my card for which HDFC did not credited the amount to Merchant Account, and there after I kept paying the min amount which already closed to Rs 50000 until now and requested to remove the 15000 transaction and send the clear statement to me so that I will clear the complete outstanding. They said they need my signature to rollback the transaction and I've sent the letter, But they never rolled back that and keep adding finance charges for that amount as well.

In meanwhile agent was collecting the payments and agreed for Rs11000 final settlement, but when I called back they said they did not talk to us at all and they dont know.

On Aug 16 HDFC Credit card Collection department has transfered RS 64671.81 from my HDFC savings account without my concent and authorization from me and they made my saving account to zero balance.

I am planning to bring up this issue to Media and as well proceed legally for transfering the funds without my concent, so that this will not repeat to any other customer.

THERE IS NO SECURITY FOR THE FUNDS IN HDFC SAVINGS ACCOUNT.

HDFC CREDIT CARD IS CHEATING...THEY ARE GETTING HOLD OF SAVINGS ACCOUNTS...

I transferred 4000GBP from UK to my NRO account in HDFC india. It has been about 10 days and the money has still not reached my HDFC account in India. After emailing quick remit and hdfc bank and also using phone banking there has been no luck. Nobody can seem to find out what is happening. To top all this quick remit do not have a phone no where they can be contacted, there is only an email address on their website and when you send an email you get back an automated reply.

I am still chasing hdfc and escalating further to resolve this.

-Deepak.

To
HDFC

My Name is Anand Mehta. I have purchased a bunglow @ Talegaon - Flora City (Namrata Developers). For the same I required a housing loan for amount 15 Lakhs only. In the same premises @ Talegaon there were some advertisements of HDFC. Also the Owners & Marketing team of Flora City suggested & recommended to go with HDFC as many other purchasers also went with HDFC for loans in their premises.

Thus with their help I came in contact with Mr.Rahul Hoshing of HDFC (Pune) . I spoke to him several times to understand the system & also then met him finally in March 2008 @ Talegoan Site office .I submitted to him, all the required documents, letters, photos, etc, initial cheque in favour of HDFC (Cheque Number : 228942 dated 18/03/2008 for amount 12836/- drawn on Indian Bank, Andheri West Branch, Mumbai). On submitting he confirmed to me that he does not require anything from me now as all the required has been received by him. He informed me that some one from HDFC will call/visit for verification & then the payment will be done immediately.

Till Date (almost 5 months !) no one from HDFC has called/visited for verification.

I have atleast followed up 20 -25 times with Mr.Rahul, but always he says that he is sorry & will do the needful. This has not happenned till date. Meanwhile I was fed up & decided that I do not want a loan from HDFC anymore since there was no seriouness/positive response from HDFC people .Thus I got the cheque stop payment done in my bank & was then following up for the return of all the required documents, letters, photos, etc, initial cheque in favour of HDFC, etc etc .

Then I got Mr.Ajay Davare's reference - Mr.Rahul's Senior manager of HDFC @ Pune Branch. From past 2 months I am following up with him also, but always he has a sorry face & tells me that he will call me. From past 2 months, not a single time, has he called me. Mr.Ajay once said that everything has gone to Mumbai Office & now he is unable to get the same. This is RIDICULOUS. Is this the way the customers papers/important/private documents are held/managed ?

The losses I have incurred because of the pathetic way of working by your (HDFC) people :
a) Non Timely payment - the owner was after me for payments & I was in no position to pay the same from my side.
b) My name & reputation went for a toss because HDFC did not pay on time.
c) Interest Loss - I had to manage the required funds from other sources & thus I had to pay more interest than HDFC.
d) Infact I am not even getting any I.Tax benifit on housing loans.
e) Mental pressure / Financial burden / Stress / etc.

For the above, I have two demands :
1) Return each & every thing which I had submitted to Mr.Rahul in March 2008. Witnesses are Flora City's Marketing Manager -
Mr.Deepak. I have a copy of Mr.Rahul's receipt of all documents.

2) Compensatory Payment to me from HDFC for loan amount's 20 % => Rs.300000/- (Rupees Three Lakhs Only)

Please treat this as urgent & serious, do not force me to go to the press/consumer forum/civil courts/etc. I am tired of following up with HDFC.

Awaiting your reply to this mail Urgently.

Thanks & Warm Regards
Anand Mehta

Let me share the recent bad experience with HDFC bank.I have an NRE account with HDFC bank... last month I had a requirement of a cheque book and i applied for a fresh cheque book online through netbanking. I got a message that it will be reached within 4 days to my kuwait address. I kept on waiting for 7 days and when I tried to contact HDFC people. The people were lazy like anything... no nodal officers or nothing... after lodging the complaint, I received a notification that my request will be attended in 7 working days... how rubbish... Then the NRI dept people told me that they have dispatched the chequebook by registered post and If I have not received it yet then I should apply a new one... they cant track their post in which they sent the 1st cheque book... Then I applied the 2nd cheque book and similarly the 3r... Till date I have not received any cheque book and its been 30 days...

I am surprised to c this... no body takes the responsibility... and they are just sending me the mails with their normal format of " we regret " "we regret" also for any service like change of address, NEFT/RTGS... the NRIs need to send a written application while other banks give this preactivated... I must recommend that never ever go to HDFC bank for NRE account... they people wont even call you no matter how big is your complaint.

Best regards,
Deepak Agarwal
[protected]@yahoo.com.

I have an HDFC credit card for a few years now. Few months ago, I opted for the SmartPay facility, where my mobile and telephone bills will be automatically paid by the Credit Card. I was promised that there will not be any processing fee for this. Also, there was a promise of 5% Cash Back. HDFC started paying the bills and also a processing fee of Rs. 10 per bill payment (3 per month, in this case). Also, I never received any cash back amount till date. The bills due this month were not paid, so I had to face problems from my service provider.

When I called customer care to lodge a complaint, I had to pressurize them to give me a complaint number. I was also told that "No Action" will be taken regarding the non-payment and "false promise" of cash back and no processing fee. Now, to cancel the facility I have to personally go to the bank and drop a letter, vis-a-vis, when they wanted me to sign up, they kept sending their executives to my office for 1 week continuously.

- Kanchan.

If some one would like to experience the worst services of a bank you just need to apply a credit card of “HDFC BANK”. My name is “Vikas”. I am a customer of “HDFC Bank” since I have a credit card of that bank. In the month of May 2008 on 28th I called up the customer care of hdfc bank for clarify some charges on my monthly statement, I have received the answers on 4th July 2008 through a mail which says that “ Dear Mr.Dahiya, Thanking you for your e-mail, We sincerely regret the delay in our response. We request you to treat this delay as an exception and assure you that we are committed to quality customer service” With this mail I thought it ok & decided to forget what all happened & dropped the check of my payment due on the card. On 5th July 2008 I received a call in from a collection agent of HDFC asking about the payment. I had informed him that I have already dropped the cheque for the payment on 4th of July evening. On 8th July 2008 morning I have received a call of the same executive asking about the same, when I replied him the same what has happened the he started abusing me & did that for the next 4 min continually. At the end I have disconnected. I would request you to please do not have any relation with HDFC Bank if you want you and your family members will stay happy. I am launching a complaint with consumer court as well.