HDFC Bank
Reviews and Complaints

I am unable to recollect my CUST ID.My Account No : [protected] . can provide my cust id on my mail

Hi,

This is Madhav, i am Salary A/C Holder for HDFC from 1.8 Yrs Onwards. 29th I Applied for Personal Loan on for 1 Lack. As per the Bank Executive Mohan (Ph: [protected]) and manager Raghu ([protected]) Conversation purpose i applied for 1Lack with Rs 500Processing fee and 15.5% Interest. And they told I am going to get Confirmation mail from Mumbai. But I didn't get any confirmation Call from Mumbai and 99000 amount is Credited fro my Account on 30th.

So Finally they Charged 1% Processing Fee(1000.00) and Still i don't know How much % They are Going Charge. I am strongly be leaving I am going to get that 500.00 Credit and Ensure 15.5% Interest.

Regards
Madhava rao.k
[protected]

Wish to place on record my total dissatisfaction towards HDFC housing loan.

To begin with in the month of February I had made an inquiry on your phone banking number about home loan and asked for an executive to visit my residence to collect my required documents. Unfortunately for one month there was nobody who turned up. In the meantime I decided on my property and then once again on 16th March called the home banking number and requested for a person to come to my house. I was told that an executive would be coming on 17th March. I decide to stay at home for the entire day. But to my disappointment there was nobody who turned up. On 18th March (Sunday) and 19th March (Gudi Padwa) I felt it was unethical to call and bother the executives. On 20th March I once again call and speak to a telephone executive by the name of Survarna who assures me that the person will come by 1 pm. She did give me the person’s name and contact number (Prashant – [protected]) At 2 pm I call Prashant on his cell and ask what has happened why has he not come. He answers back that he had not got any instructions about the same. My patience had reached its limit I once again called the department and was put on to Mr. Pritak Shah, who instead of listing to my query was telling one of his colleagues that “there is a irritating person on the other line” to which his colleagues replies to disconnect the phone, which he very promptly does. My tolerance level was at its core, I once again call and speak to a Senior Executive Ms. Anita, who was very courteous and after her assures I rest assured that the matter would be taken ahead. Mr. Pritak arrives at around 5 pm to my residence to collect the documents. After a small apology he collects my documents and let me know that HDFC will give me call in 4 days time to update me on the status. Today it is the 9th day but no reply.

The reason why I had chosen HDFC for my loan was because I had heard that they are very prompt and quick with hassle free attitude, which I was looking forward. But unfortunately my experience was that not only are your staff slow, inefficient and rude but also lack common sense that on a telephonic conversation if you keep a person on hold the phone does pick up the entire conversation that you and your colleague will have. After two days that I had called HDFC I had called a nationalized bank and to my surprise they seem faster, more polite and must more discipline in their approach. We Indian think that multinationals works fast and so go with them, but my experience is just the opposite.

On 29th March 2007 I was driven to pen down my complaint regarding your organization and its employees and till date the complaints do follow. Further to my below mentioned mail, Mr. Menon did call and apologized for the inconvenience but in spite of which blunders were created at every stage.

The evening of the call of Mr. Menon I received a call from Mr. Pratik who told me that I should have not gone to the Senior Management for petty issue. (Once again I was shocked to see the check of the person). I received a call from HDFC saying that my loan is sanctioned and I will receive the letter, I received the letter only yesterday (9th April) 13 days after my loan was sanctioned.

Further to which I receive a mail from Mr. Nitin who introduces himself as the Branch Manager of Parel division and ask me to call him on 10th April (today) in the morning when I give him a call he just barges about the details of my flat, not understanding what I am trying to say. He just keeps insisting that I should mention where I purchased the flat and what am I doing about the same. I tried to tell him that my house is still to be registered and once done I will personally come and submit the papers and the time given is 3 months, but with little consideration.

Best publicity that a company can look at is “good will” through word of mouth, through my experience I feel sad that I have a very negative attitude with your institute and will take this experience to every body whom I come in contact with. You’ll being the top management I felt that you’ll should know about it and take keen steps to rectify the same, as I believe that there are many customers with similar experience as mine.

I am a HDFC customer. My customer ID is 8812399. On 3rd of March I visited the HDFC bank (AHURA center, MIDC Andheri East Branch).

I asked for a FD of 2.5 lakh. I submitted the document personally. HDFC coordinator told me you would get receipt for this with in 7 days at ur home.

After 10 or 15 days i got a call from HDFC bank that, they lost form so please come to bank again filled up the form.

I again went personally to bank and submitted the form. This time they ensure me with in two days u will get receipt and updated in your net banking account.

After days i didn't get response from bank then i raised complaint via phone banking. I didn't get response. I visit to the bank personally. Again they ensure me y will get it in one day.

Now this process is continue from last 10 days. I raised many complaint via phone banking. Many times i visited bank personally. No response

Last two complaint number was [protected] and [protected].

I took an auto loan from HDFC [[protected]] . After disbursement hdfc executive again came to me and said that there is a fine in the name of vehicle and he asked five thousand rupees from me. I gave him 5000 rupees ck [388755 hdfc bank].I gave the check in the name of HDFC bank . It got deducted from my account after that i came to know that the actual fine was only 900 and for that he collected 5000 ck from me . I am having complaint against these please enquire about these.
RTO receipt is attached with this complaint

Sudheesh
sudhi6krishna@gmail.com

I have changed my car Tata Indigo CS with another Tata Indigo CSe ( New)on, on 25/7/2010, the earlier car was financed by you and now again i got it financed by you, under the agreement no.[protected] and the 1st instalment wass taken by the supplier but it is strange that my Bank(IndusInd) has debitet my accouint with two ecs checks bounced for my earlier car which i have sold to the supplier, each time the bank has debited me rs.275.75 that is total of Rs.551.50 P and i m affraid it may not continue like that.You have already sent me the clearance certificate etc but the banki is still charging.Please reply me immidiately.Please note my new house no.

Thanks,
Ravinder S sSokhey,
3911, Sector 32A, Chd.Road,
Ludhiana, 141010

Dear sir,
i am gopal chichani i recently got a bad experience while dealing for a car loan with HDFC bank. i will closed my car loan a/c no. [protected] on 03/12/09 but NO OBJECTION CERTIFICATE (NOC) should not reach at this time and i will go to your ujjain branch for asking about the NOC and they will not gave me a proper answer so kindly gave me proper answer about that

Regards
Gopal chichani
[protected]
[protected]
[protected]
Address - 3 Amar singh marg freeganj ujjain (M.P.) 456010

Dear sir,
i am vikas baliyan, working with Glaxosmith kline consumer health care ltd, i have an HDFC Bank Corporate Salary Account from last 1.5 year and my salary is 15900 per month, and i submitted all the doc. related with loan i.e.Passport copy, PAN Card, Latest salary slip with form 16.
but sonipat branch lotd me that you are illagibale for loan.
pls. help me out, i do not have any other bank account from where got loan.

Regards
Vikas baliyan
[protected]

i recently got a bad experience while dealing for a car loan with HDFC bank.HDFC bank is providing loan @ same interest as with SBI bank, but the installments on calculation showing a difference of Rs.10, 000, above of all the agent (authorised by HDFC bank) deal like a mafia DON to the customer when i asked about the difference they are charging to me.when i decided not to take loan from HDFC bank because of no communication as well because of misbehaviour the agent came to the car showroom to stop my delivery of the car like a MAFIA.

so in this competitive world HDFC bank hiring such kind of people.

HI MY NAME IS ABHIJEET SINGH, I TOOK A USED CAR LOAN FROM YOUR BANK ON AUGIST, 2007. OF 151, 500.
AND TILL YET I HAVE NOT RECEIVED ANY DOCUMENTOR PAPER REGARDING MY LOAN .2ND DATE OF EVERY MONTH MY ICICI A/C IS DEBITED WITH AN AMOUNT OF RS.4490. NOW I WANTED TO PAYOFF MY BALANCE IN LUMPSUM. BUT I9DONT HAVE ANY LOAN A/C NO THROUGH WHICH I CAN KNOW MY LOAN PRICIPLE AMOUNT TO BE PAID..WHENEVER I CALL TO THE CUSTOMER CARE THEY CANT TRACK MY RECORD..NOW JUST I WANTED TO KNOW HOW CAN I KNOW MY LOAN AMT DUE TO PAY.
MY CONTACT NO:[protected]
ADD:B/310-C, NEW ASHOK NAGAR, DELHI-110096.

dear sir,
i have cash on call loan rs.150000.00, getting installments every month 5705.34, but in between that installment is going up to 7585/-, why it is comming like that .
in that loan period i am not used my card for any purchase,
i want clarity from you.
y.sudhakar,
ref no.051423001l0026248,
my card no.[protected]

I have applied for loan. your bank are saying that loan i will get within a week. but from last 15 days still, I am not getting any responce from your bank. you have collected all the required documments from me 15 days befor. I have received a massage on my mobile that my loan application has been accepted. but still i am not getting loan till now. Please do neccessary action regarding this matter.

Dear all,
Take my sincere advise. Do not open account with HDFC, you may consider closing the bank account instead. I hold an account with them at the Dwarka branch in New Delhi. believe me for the past 3-4 months I have tried in vain to get my address changed with the bank. I have posted two requests with all documentry proofs, followed it up with the grievence cell and the bank manager Mr Pathak on e mails and telephones, sent further documentry proofs on assurance that the job is already over. only to be told by the bank SORRY...START ALL OVER AGAIN.I still remember how the agent from the bank pleaded and begged to convince me open an account with HDFC.I am yet to come across a more insensitive organisation.
Ms Madhulika Raman

For last 5 weeks I am getting calls to pay credit card dues of amounts ranging from 3000 to 40, 000 Rupees. I have repeated requested transaction details in email or on phone or in person through HDFC executive but these requests were not fulfilled. My email ID was taken but no statement was sent. It seems I am being targeted for harrasement. Today I got call from a lady called Khushi from +[protected] around 12:58 pm who claimed an outstanding amount of 40, 000. She said her Head from Bangalore will join a conference call. Later another lady called saying sorry it was not 40, 000 but 4, 000. I again expect HDFC to not harras by multiple calls, provide facts and then claim amounts. The rudeness of this entire pattern of behaviour has shocked me and I intend to lodge complaints with RBI, Police or any other authority that will take swift and stringent action against HDFC bank.
Thanks
Ujwal Tickoo

i did not get my credit card yet so plz inform me where it is when should delivered to me at my off add me 3 dr g.c narang marg near university metro sta

This is Bharathimohan, Ac no: [protected]. Branch:Kodambakkam in chennai.This is salary account.

I DID GOT DEDIT CARD, I WANT DEDIT CARD

i working as markering executive in HDFC Bank in Kodambakkam in chennai.i got cheaque book today26.09.2008, but i did got debit card, so i want debit card, mailing address: 2/118 North Street, Athivetti(post)Pattukkottai(TK)Thanjavur(Dist)

Dear Sir /Madam,

On 22 July 2008, your field executive came to my office & requested for opening A/c.. I agreed to it & given my my cheque & other details, & informed him that i need Ghatkopar Branch & then too your executive Mr. Ganesh Pawar - Cell No. [protected] had opend my A/c at Carwfard Market...
Today my A/c is open, but still date i havent received a welcome kit... customere care says that my address is incomplete, but then too on same address i received customer Id no, & my debit card PIN No. without debit card...

Then i Opened A/c with Bank of Borad, with in 7 working days i received my all details & now i am happily banking with BANK OF BOARD..

Its was harrsment for me to open A/c with HDFC... Since 2months i following up, but till today no response..

Regards,
Charulata Chauhan
A/c no: [protected]
Cell: [protected]..

dear sir/mdm
on date of 30th june i draw 15000 rs from hdfc bank ATM at centrel market panjabi bagh delhi but i have got no amount but amount detected from my account. then i place a complained in customer care & my complained no is [protected] but there is no response from hdfc bank till now . ifor yors kind information i m ur custmer from six yearso kindly give attention towords me, thanks
Regards
dinesh kumar sharma
A/C No [protected]
Ph no [protected]

HDFC Bank is the worst bank in this world. They ask for so many documentation before loan approval. And they deduct money from your savings account without your approval for your credit card dues and do not even reverse it.

Sir my hdfc salary a/c no is [protected] with ATM now i am retired from army service. my salary is stoped now my a/c is closed by bank my balance is not recd my a/c no is ponda (goa) branch please remaining balance send with my address

my home address :-

Gavali Prabhuling Dhondappa
Santh gajanan mharaj Socity, Near Shiv Chatrpati High school, Kondwa Bk pune - 48

The worst bank i ever seen is HDFC. They treat you like S**T after taking the loan. Any document incorrect or mistake, they threaten you sa if u did a crime.

Pls don't use this bank any loan or any bankings.

Dear Sir,

I have submitted my documents last 8 days back to Mr.Ram in Bangalore. But till now I have not received any verification call. I kindly request you to do the needful immediately.

Regards
Mobeen Basha.

Dear sir,

I have received a balance transfer cheque from your side to my ICICI Bank Credit Card with number: [protected] for Rs.10, 000/- received this July ’2007. The amount is not credited to my account and I’ve also lost the cheque advice sent by you with the cheque. Now I enquired the collection staff representing ICICI Bank and they have told that the amount is wrongly credited by HDFC Bank because the account number entered in the cheque is not yours and for clarification they are asking the proof of the balance transfer. Kindly do the needful at the earliest.

Regards,

tony gs
trichy
[protected].

HDFC Bank have "COMPLAINT BOOK issued by RBI". Remember its a complaint book not any online service
Write your issue in it only HDFC Manager like "Ashwini Gupta" of Rani Bagh Branch may stop you in writting that do write in RBI Complaint Book

Dear Sir/Madam,

I hereby express my deep dissatisfaction I hold currently with HDFC as its account holder after a long compromise on the bank's attitude. But i should say the customer service departments attitude had been terribly disappointing and very irritating almost at every encounter I had with the bank.

To start with I am an salary account holder of HDFC; not because I had a genuine natural interest in HDFC but because the organization that I work with had tie up with this new private bank. I had no option but to open a salary account with HDFC.And when I was opening the account there was enough pressure on me to get a credit card as well as it if life time free and I happened to sign it to avid the through follow ups to 'take the card'. And that’s when my problems started with the bank. (Details of the credit card - I do no feel comfortable revealing online but on your contact to my personal e-mail Id, I will be free to disclose the same)

In btwn Aug - Sept 2006 - I opened the HDFC credit card.

In Dec 2006 : I had a 'stolen & replacement' fraud on my credit card .

When I called the customer care, there were of least help initially because they were hardly enquiring as to what has happened instead sounded suspicious with me- which was funny. They were however at least kind enough to tell me the shop names where the card was used. Along with my husband, I did the initial investigation (being worked with the fraud analysis dept) and with the help of the shopkeeper, we were able to identify who did it. WE CALLED THE BANK GUYS and asked them to deal it further 'their way' now that we know what happened. One executive by name 'Mahesh' has come to my home and I have told him very clearly that - ''PLEASE CLOSE MY CREDIT CARD ACCOUNT''. He said IT WILL BE DONE once I sign the fraud declaration, which the bank has sent to me couple of weeks later and I have signed it & sent them back. In 2 days of time. FROM THEN, I HEARD NOTHING FROM THE BANK FROM THEN. When the fraud happened in Dec 2006, I roughly remember the total due on the card was app. 33000.00 Rs 30000.00 was fraudulent which I have recovered from the fraudster with the help of the agent. However the rest app. 3000 (I hardly remember) was due from my side. As it was Christmas time I have requested the guys to come and collect the payment the next month i.e, January 2007. IT NEVER HAPPENED. There is absolutely no resp from the bank re my request from Jan to June 2007. When I get the statement I very clearly told them that I won't pay the extra charges for no fault of mine.

In June 2007 - I had an assignment to go to LONDON for few months on business. Before going, I have called up the bank and spoke to 'swapna', I guess - and told her that I wont be available in India for quite some time so please send somebody to my home so that I can make the payment and even if i am gone I am leaving the money behind, please collect. The girl was happy and so was I. BUT IT NEVER HAPPENED. I retuned Dec 2007.

January 2008, I get a call that the amount is due !? I call up the customer care and they apologised and asked me to make a 1000rs payment and the account will be closed. I did it the same month.

This is May 2009 - almost 2 years of my request to 'CLOSE THE ACCOUNT AND SETTLE IT'. In spite the guys never turned up to collect the amount, they went on adding the charges for these 2 years and at last made up the amount now close to some 5000.00 rs, which is ridiculous.

When I speak with the customer care (Shalini and Ms lata) - they are hardly aware of the facts because they don’t have a track of my record. They only told me that the card was 'PERMENANTLY SUSPENDED?! Which was a surprise to me. And then they divert me to 'Collections'. And the girl that spoke to me is the most 'un-empathetic', un-apologetic' and stubborn girl ever bluntly throwing the 'attitude' that she can do nothing and I have the make the total payment !? Repeating the same statement word to word like a feeling less machine with absolute no consideration to what a customer would go through!

This is totally BAD

FIRST : EVEN AFTER SIGNING THE DOC, THE BANK DIDN’T CLOSE MY ACCOUNT.
SECOND: I DON’T HAVE THE ACCOUNT AVAILABLE ONLINE FOR ME TO MAKE ONLINE PAYMENTS
THIRD: I WORK 6 DAYS A WEEK AND I DO NOT HAVE TIME TO MAKE PAYMENT BY WALKING INTO BANK's BRANCH.
FOURTH: MANY REQUESTS ASKING THE GUYS TO COME TO MY HOUSE AND COLLECT THE TOTAL PAYMENT WAS NEVER CONSIDERED.

I work with multi-national bank and my work involves a lot of travelling (internally and abroad). I work 6 days a week and have only Sunday as a holiday. I have told this matter to the bank guys a hundred times already, whenever I call them or whenever they call me but still the calls and chasing wont stop. Often, I had calls from the collection guys of the bank 'reminding' me to make the payment - enough embarrassing and annoying, when you were to be 'reminded' in the middle of a busy day.

I request you most humbly please consider this and the many times of embarrassment the bank would have passed me through, not only by not acknowledging my requests but by continuously chasing for the amount which I am not liable for!?

Appreciate your quick response.

dear sir/mam,
I want complaint that i had taken near about 30, 000/= (thirty thousand) through HDFC credit card, i m not able pay this becoz my payment is delay,
so one lady called me on 16 june at 5:08 p.m. her behavior was un tolerate able she had spoken very rudely to my son & the phone had come from [protected].
i want close my credit account becoz of this misbehavour & I will give this money on 20th june and after that u have cosed my account.

UNIVERSAL ENGINEERS
Dehradun Road Khanalampura
Saharanpur - 247001 (U.P)
ABDUL QADIR
Mob- [protected]
[protected]
[protected]

dear sir,
i am writing this becoz of very rudely behavior on phone on the 16th june at 5:08 pm. i had taken some money through
HDFC credit card.
The phone no. of your branch [protected]. one lady talked to me with very rudely manner.

So, actually i want to closed my credit account i want to tell you that take your money which is approximately 30, 000 (thirty thousand, take your complete money on 21 june. & closed my credit account.

Abdul Qadir
[protected]
[protected]

HDFC BANK BRANCH, ANANDEEP BUILDING CITY CENTER, GWALIOR, MANGER, sailendra neol HARSH PUBLIC BY HAVING RUDIMENTRY ATTITUE THAT HE WILL NOT OPEN NEW A/c IN BANK

HDFC is so pathetic that any of the ATMs never have pay-in slips. I live in Noida and unfortunately my company's salary account is with this bank. I needed to deposit a simple cheque and for that I checked all the ATMs in Noida. Like a stone age, none of them had pay-in slip forms. I wonder how we would rate such service on a scale of 1 to 10, maybe -5 ! I dont expect the bank authorities to improve this as they have never done it before but if they do, they may save the remaining customer database that they have from switching to other competent banks or even rather government banks.

i have my salary account with hdfc bank ,Ashram road branch at Ahmedabad & my reseident at naranpura A'BAD.(7 kms. away from ashram raod branch ) .If i want deposite cash amount in naranpura branch, is it possible? please reply me

i have my salary account with hdfc bank ,Ashram road branch at Ahmedabad & my reseident at naranpura a'abd.(7 kms. away from ashram raod branch ) .If i want deposite cash amount in naranpura branch, is it possible?

A copy of email to HDFC Bank Ltd:

Grievance Redressal Cell,
HDFC Bank Ltd
Old Bldg; "C" Wing' 3rd floor
26-A Narayan Properties,
Chandivali Farm Road
Off Saki Vihar Road, Chandivali
Andheri: East; Mumbai 400 072.

I m having a savings bank salary account in your bank at your branch located at Ansals Fortune arcade K Block Sector 18 noida-201301 Uttar Pradesh my account no is : [protected] so there are some complaints regarding to this account as I m totally harassed by this kind of poor service of your bank & I am totally fed up with your banking services & customer care help line due to the following reasons :----
1.your bank closed my account without informing me either in writing or in verbal way
2.There was some money which had been transferred from my provident fund office thru my previous employer(M W ZANDER S PTE LTD 205 OCEAN COMPLEX SECTOR 18 NOIDA) in this account on 08.01.07 thru cheque number 021388 amount Rs.12076 along with another cheque with cheque number 072211 amount Rs 4328 also on dated 08.01.07 & two more cheques were submitted on 10.01.07 whose cheque numbers were 023597 & 003740 & amounts were Rs 10377 & Rs 4080 simultaneously but till date I haven't received my payments so far & when I called your customer care helpline number at noida , they assured me to get my payments within 2-3 days they had given me the following call numbers :

1. complaint number [protected] on dated 08.02.07
2. complaint number [protected] on dated 14.02.07
3. complaint number [protected] on dated 27.02.07
4. complaint number [protected] on dated 02.03.07
5. reference number against previous complaint: [protected] on 15.03.07 the bank assured me each & every time to get my payments within 1-2 days but i didn't expect this poor kind of service from the bank I having a salary account at present also in your bank in Hazratganj branch at Lucknow Uttar Pradesh as I am working with Voltas Limited at present & here my salary savings bank account number is [protected] so, I kindly request you to please transfer the above mentioned cheques in my present salary account at the earliest because I am facing a financial trouble due to this kind of harassment by the bank & please solve this problem on a very urgent basis.

Regards
Gyanendra Sahai

Voltas Limited
5,park road saran chambers Lucknow Uttar Pradesh 226001
Salary savings bank Account No. : [protected]
Branch Name : Fortune arcade K Block Sector 18 noida-201301 Uttar Pradesh