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HDFC Bank review: credit card not received! 97

S
Author of the review
12:00 am EST
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This is to bring your kind attention towards my problem. HDFC Bank has issued a Credit Card in my name but I never received the Credit card. The Bank agents handed over the card to someone else without matching my signature and without informing the issuance of card.

On 12-10-06 and HDFC Bank Agent informed me that an amount of Rs.9975/- is debited from my account through Credit Card purchase. Earlier only calls for address verification were received from Bank but Bank didn’t informed me when it issued the card. The Bank also unblocked the card for transaction without my permission, which resulted into the deduction of above-mentioned amount from my salary account.

After personal discussion with Credit Card Manager Mr. Rohit Saxena, (Credit Card’s Division 5th and 6th floor, Ansal Classic Tower, Rajourie Garden) told me that the Card was sent through speed post. But no parcel received through post.in reply to the above complaint to HDFC Bank Card Division, P.O. Box 399, Anna Salai, Chennai. I received a letter stating that all the transaction incurred on my account before reporting blocking of card is payable by me.

I had requested Customer Care to block the Card only after knowing that the purchase has been done on my account. I have also requested Bank to refund all my money, as I was totally not informed about the issuance of card. This is the complete responsibility of the Bank agent to inform the customer about the issuing of card. Also the Bank has not matched the signatures on any receipt.

I have also filed the case in Consumer Court Noida but still the Bank hasn’t show me any proof of receiving the Card by me or the other person. So, think twice before you go to HDFC Bank!

97 comments
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saurabh mittal
Send a message
Jul 18, 2007 11:44 am EDT

I have invested in hdfc mutual fund of rs 4000(repayment on 10th of each month) but hdfc has dedcted from my account 8000rs each month. After that according to hdfc i have closed that scheme due to wrong amount deduction before two months but they are deducting my charges continuously and they have also deducted lot of charges against wrong schemes opened by hdfc.

Branch manager and officer do not support me, but i will not invest in hdfc in my whole future and i will not suggest to invest in hdfc.

If i says to officer is that i will complaint for you then he says u can do it and i will handle it.

I have only one way, we should go in consumer court for it because i think hdfc bank is
a corrupt bank. Nobody should invest here.

name:- saurabh mittal
mob. no.:- [protected].
home no:- [protected]
original scheme for mutual fund reference nos.:-
1. 3634363/02
2. 3637124/61
3. 3633946/89
4. 3637263/32

Wrong schemes opened by hdfc:

1.3691885/96
2.3691847/16
3.3691489/23
4.3688675/26

Branch:

hdfc bank ltd.
sharad kumar singh(personal banker)
mob no.-[protected]
om plaza,sector-15,
c-4&5,vasundhara,
ghaziabad,up-201012
branch ph. no. [protected]

My charges deduction is approx. 5000 against 20000 and i hope my charges will reverse otherwise i will meet with hdfc in consumer court. I will not invest in hdfc in my whole future.

Note: Threatens that i will handle overall complaint against me.

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surendra
Send a message
Jul 19, 2007 12:16 am EDT

Hi, you need not to go to consumer court first you go to banking obdusman of your area, that fall in delhi and their email id is:

bonewdelhi@rbi.org.in - write every thing to this mail, complaint HDFC with you proper contact address.

All the best

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Absar Ahmad
Send a message
Jul 19, 2007 9:27 pm EDT

I was using HDFC bank card, and paying the amount, whatever i have used. But they are charging unnecessary charges on my card. They are now showing Rs. 5900/- due, only the interest charges. I have given all the details to them, but they are not giving any proper reply. Now they are deducting this balance from my SB account.

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Manoj
Send a message
Aug 02, 2007 11:57 pm EDT

This is regarding a credit card payment issue. I had a credit card from HDFC bank . Later they issued me a gold card with new number which I had not received. (They says they had issued the card, but I never received). Since they were adding more hidden charges I wanted to close the card. As per their instruction I had broke the card into pieces and dropped into their drop box with a request letter to close the card. They had sent me a letter (on 16-Sept-2006) saying that they had received the request for cancellation and for that I have to pay Rs.3878, which they had given explanation as late fee (Actual amount was around 800 Rs and by the time the discussion went on, it became Rs. 3873). But the late fee was happened because I had closed the card and was waiting for their response. So it was not actually my mistake. I called up their customer care number and pointed out this issue within 2 days. They were convinced with the explanation from me and said the card is closed and no further clarification is required.

After that there were no communication from the bank. But surprisingly after 10 months I got a registered letter saying, there is outstanding amount in credit card, which is accumulated to 5061 Rs.! They blocked this much money from my saving account that I was not linked with credit card and without prior notice. I received the letter on 30th of July ’07 and the deadline to pay the money was before 31st July ’07!.

I think this is totally injustice, where I was intimated as the card is closed but the amounts were adding up on background. And the bank is not intimated me for around 10 months about this and without prior notice they are deducting money from my savings bank by giving 1 day notice!
so be aware of HDFC credit cards !

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Annonymous
Send a message
Aug 03, 2007 12:30 am EDT

It is the habit of HDFC Bank to do it this way. Even after paying my complete credit card dues, one fine day I receive notice from their lawyer to pay up Rs. 75,000/- which they said as due on my card. They blocked my savings account, deducted all the money which was there in the account without my prior notice. To my horror, when I wanted to pay up my hotel bill, no money was available in my savings account. Imagine what could I have done in such situation?

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AHIRRAO NITIN P
Send a message
Sep 12, 2007 5:24 am EDT

HI THIS NITIN AHIRRAO NITIN
FROM CHHABI ELE.PVT. LTD. DIS. JALGAON MAHARASHTRA I HAVE ALREADY SUBMIT FORM FOR SALARY ACCOUNT PLASE ISSUE ME KIT FOR THE SAME.

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atul kumar gupta
Send a message
Sep 13, 2007 5:05 am EDT

Dear Sir,

This is to your kind notice ,that in my saving bank account no. [protected] , an amount of Rs. 6359.00 is debited for credit card .

I have two major concerns regarding HDFC bank.

1) The amount in my saving bank account was debited without any prior intimation given to me. There is no any account details / my dues / or clarification of penalty.

2) I am not getting any satisfactory reply from anyone in HDFC bank. I have been talking to helpline

All this has created a very bad impression about HDFC bank. I want a solution of the issue from you immediately and a reply from you . Your bank can not hold my money at any cost. This kind of service I never expected from your bank. Because of this my entire family is suffering, where I can not fulfill my basic need.

I hope HDFC will take an appropriate action

>With regards,

atul kumar gupta
( [protected] )

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B
Bodducherla. Vara Prasad
Send a message
Oct 03, 2007 11:33 pm EDT

Dear Sir,

I have one health-plus card from your bank. I am not at all using the card. So, please cancel the card immediately. Hereafter, I will not pay any extra service charges even if you put.

My card number is:- [protected]

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gavali prabhuling dhondappa
Send a message
Oct 04, 2007 3:19 am EDT

Sir my salary account No [protected] with ATM facility without my dues are clems account is closed please send my dues by check on my home addresse

Gavali prabhuling Dhondappa
serve No 59. Santh gajanan Mharaj Socity, Near Shiv Chatrpati highschool, Kondwa Bk Pune 48, Pin 411048 and my mob no is [protected] please urgently give me reply throuth my E-Mail Addresse

Thank your

S
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Sundeep Kumar
Send a message
Oct 16, 2007 7:59 pm EDT

Hey, I really been surprised to see the above complaints on HDFC bank. I have a trouble too with HDFC bank, I have recently joined an organization NIPUNA SERVICE PVT LTD ( Satyam company) and the entire organization hold a HDFC bank salaried account. Nowadays as you know every one wants a loan to fulfill is needs. I have called HDFC bank for personal and credit card. The banks says NIPUNA is a "DEFAULTER" and i really dont understand how NIPUNA a big organization with over 2500 employees and a SATYAM company became a defaulter. Actually prior to NIPUNA i worked for TATA and I have a CITI BANK salaried account, the phone bank was so good that, booking of cheque book, pin change request and stop payment..., an IVR can do it. When I called to HDFC Phone Banking for anything they will guide me to HDFC BANK branch. And what the phone banking officers do at HDFC phone banking, believe it "AN IVR OF CITI BANK PHONE BANKING WILL DO IT". I hope this is not a service will be expected from this big organization and if they dont have capacity of doing the service to the corporate companies, better they withdraw the services with them. Hope HDFC bank read this message and at least they make a 0.1% better services to there customers so that they will be benefited at least.

Thanks & Regards

Sundeep Kumar.

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N
Nguyen Duy Linh
Send a message
Oct 16, 2007 8:35 pm EDT

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BUT WHEN I CLICK TO PROCESS, AFTER COMLETED MY FORM 7082a, I CAN NOT CONTINUE!

Your subscription cannot be processed.
The CVV Value you entered does not match the Billing information you provided.

Click here to login as a different user
WHY?
AND WHAT I CAN DO NOW TO CONTINUE?
Please Help me.

H
H
hemalatha
Send a message
Oct 20, 2007 7:44 pm EDT

Hi,

I am holding account with HDFC from 2006. I opened an account and at that point of time did not require the online/debit card facility. In the year 2007 in month of July I went back to India and in Managalore (Karnatak) requested for a net banking facility. I received a statement with 100rs deduction for net banking but never received the net banking pin. The service at the Managlore center is very poor . I had plans of opening a joint account ,but they wanted voters id,pan card ,driver license and all sort of proof of identification(they are not happy with one single photo and address id prof). So I had to drop out the plans of opening a new account. Anyways my majore concern is the net banking pin.Is there any way I can track the net banking pin mailed to my home address?

Hema.

K
K
Keisha Holliman
Send a message
Nov 17, 2007 2:27 pm EST

Every time I try to process my free lotto form it says that my subtraction can not be processes and that the CVV does not match the billing. I dont know if I put in the incorrect CVV number or not. Please help me figure out the problem!

P
P
Princess Angela Jugueta
Send a message
Nov 19, 2007 4:48 am EST

BUT WHEN I CLICK TO PROCESS, AFTER COMLETED MY FORM 7082a, I CAN NOT CONTINUE!

Your subscription cannot be processed. The CVV Value you entered does not match the Billing information you provided.

Click here to login as a different user WHY? AND WHAT I CAN DO NOW TO CONTINUE?

Please Help me.

Y
Y
Yogesh B.Rathod
Send a message
Nov 23, 2007 5:21 am EST

Dear Sir,

I am YOGESH RATHOD is employee of the
" M/s.LG Electronics Pvt.Ltd."
Andheri East -Mumbai Branch

We are request you to kindly provide the status of
my Salary A/c in your HDFC Bank.

We have already submitted in A/c opening form in
last month to Mr.Jayprakash Hiralal Rajjak
but we are not recd any correspondence in your bank side.

Kindly provide / dispatch my salary a/c kits
& cheque book below Residence address or Office Address.

Res. Address:- Office Adrress :-
YOGESH B.RATHOD YOGESH .RATHOD
6-B Sakil Malik Chawl, 4Th Floor, A-Wing,Trade Star,
T.S.Colony,Opp.Badi Masjid, Andheri-Kurla Road, J.B.Nagar,
Pathan wadi, Malad (East) Andheri (East)
Mumbai - 400 097 Mumbai - 400 059
Tel: 022 -[protected] Tel : [protected]
Mob : [protected]

We are request you to send the my Salary A/c
related Corresspondence asap.

Pls do the needful

Thanks & Regards.

Yogesh B.Rathod
[protected]
LG Electronics India Pvt Ltd.
Dty.Sales Manager Asst.

T
T
Tiru
Send a message
Dec 14, 2007 9:19 am EST

Please look for comments at the following link,



Universal Gift Ventures / TheDVDPlanet.org

HDFC Bank India floated this venture. All transaction money collected from this website is deposited into a HDFC Bank owned savings account in India. HDFC have known to float many of these small ventures via website in different countries to raise money for their instant debts to avoid their crash predicted starting March end 2008.

A
A
arun
Send a message
Jan 08, 2008 2:06 am EST

Hidden changes. Some problem ic ECS was from bank side and they are charging as late installment fee from me. Which is not good and increase unsatisfaction.

R
R
radha
Send a message
Jan 22, 2008 11:54 pm EST

Hi

This is just to inform that there has been repeated calls from HDFC reg. credit card offers, during office hours and other important occasions. Even after repeated rejections to take up the card and 0 balance account, there seems to be calls 1/2 per day and everyday the same way. It looks like a kind of harrasment for a person who holds an account. Since its an official account, we cannot stay away from HDFC. If serious steps are not taken on the employees who keep bugging account holders this way, HDFC would lose its recognition eventually.

Thanks

P
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Praveen Kumar K S
Send a message
Feb 11, 2008 2:08 am EST

Non co-operating customer care.

P
P
Praveen Kumar K S
Send a message
Feb 11, 2008 2:12 am EST

Poor customer care. Representatives shows more frustration on customers for calling them. And forces customers to hang.

D
D
Dharmaveer kumar arya
Send a message
Mar 25, 2008 5:30 am EDT

Dear Sir,

I am DHARMAVEER KUMAR ARYA is employee of the
" INDIA INFOLINE LIMITED."
Emp. Id. -c55269
exihibition road -Patna Branch

We are request you to kindly provide the status of
my Salary A/c in your HDFC Bank.

We have already submitted in A/c opening form in
last month to Mr. Amit jee [protected], by Mr. Suresh jee
but we are not recd any correspondence in your bank side.

Kindly provide / dispatch my salary a/c kits
& cheque book below Residence address or Office Address.

Res. Address:- Office Adrress :-
Dharmaveer Kumar arya
India infoline ltd.,
Exhibition Road, Patna
Contact-:[protected]
We are request you to send the my Salary A/c
related Corresspondence asap.

Pls do the needful

Thanks & Regards.

Dharmaveer Kumar arya
[protected]
India infoline ltd.,

S
S
santosh kumar
Send a message
Apr 19, 2008 7:30 am EDT

Actually few days back one of the employ of hdfc bank had approached to me for personal loan division. I had given all my documents to him. but so far he has not returned back to me. inspite of so many calls to him he never recieves my call. to save my tax i applied for loan. but this year my RS80, 000 tax i had pay only because of this guy. if you wont respond and say then its whose mistake. is it yours or folls like us going for loans with your bank.

P
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PRADEEP MUNILAL GUPTA
Send a message
May 15, 2008 3:48 am EDT

change in mailing address.

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Nikhil Shinde
Send a message
May 15, 2008 9:07 pm EDT

HDFC customer service desk in Vashi is worst .. that i have ever seen or faced in any banks.. some manager Mr Arun Rajgopinathan has an attitude of being the owner of the bank.. when i went to him to have savings account opened for me .. i was forcebly giving me a gold card and when i rejected the same he dint allow me a account to open and account in this bank at vashi branch and was acting as if this is the only branch and the bank in whole world..

If HDFC wants to grow its bussiness then they have to sack these of some guys who are creating problems for customers and they should not forget that there are sevaral new banks that are ready with much more faclty then any other.

Regrads

Nikhil Shinde

S
S
samir ghosh
Send a message
May 18, 2008 11:25 pm EDT

Hi,

I have applied for the credit card since a month ago. every formalities has been done but i am still waiting for the card. It was suppose to come on my home address.I don't want it anymore. Sorry to say but i am just fedup of your service.

Thanks.

Flat no. 11, building no. 3,
Runwal meadows (pune-mumbai highway),
Warge, Pune, Maharashtra
411052.

A
A
archita murkute
Send a message
May 28, 2008 11:53 pm EDT

pls let me know how to issue cheque book online i did called my hdfc bank for help but they are not able to satisfy my duobts i am really fed up i dont have time to visit my bank for my cheque book

S
S
siddhartha purohit
Send a message
May 31, 2008 12:21 pm EDT

i had applied a loan against used car from hdfc, my net income is 4 lakh 50, 000 per annum, i had submitted all my documents. then finnaly my loan got disapproved bcz my house owner said that they know us as an tennant,

the ###ing bank dissaproved my loan. finally i applied loan from same hdfc bank from orissa, my laon got approved with in an hour . the hyderabad branch mr vijaya at raniganj is a [censored] person and also as an employee of press(hindustan times), i have infomormed our press to put the edition and compalin on hdfc, i will make the add on the paper. how certain employee make the bank ###,

K
K
KHAIRUL ANUAR BIN OTHMAN
Send a message
Jun 01, 2008 7:21 pm EDT

I don't have a credit card, how can I do?

D
D
deepak
Send a message
Jun 13, 2008 5:06 am EDT

hello sir/mam

my comphany name in ''jain amar clothing pvt.ltd''
and outlet name is ''madame'' i have complaints many times for hdfc customer care for replace my card swape machine. becuse it machine has not acccepted 'mastro card' and in this some tacnical problem customer care has allwase said to me for 5 months the new machine is out of stock.plz give me 2 days time.
so please replace this machine imidatitly .
thank you.

R
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Rufi Zeya
Send a message
Jun 15, 2008 5:14 am EDT

I have opened a new NRO A/C in HDFC, Br. Exhibition Rd, Patna from Jeddah, K.S.A & my A/C is activated on 17April, 08.I checked my balance, Pls let me know on what reason bank has deducted Rs.100/= and Rs.12.36 from my A/C.I did not received ATM card.
Pls.correct my E-mail id: rufizeya@yahoo.com
I have also met HDFC staff in Jeddah, but they are saying, just wait.
Pls. do the needful
Regards
R.zeya

L
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LAXMAN HARANE
Send a message
Jul 25, 2008 12:30 pm EDT

i haven't received my credit card till now. i applied in the last month. i have given my office address, plz send it on following address. reply soon
8th flr, paradigmbldg, Mindspace, Malad Goregaon Link Rd, Malad (W)
Mumbai

cont no: [protected]/ 9122 [protected]

thank you.

L
L
LAXMAN HARANE
Send a message
Jul 25, 2008 12:36 pm EDT

i haven't received my credit card. plz send it on following address

paradigm bldg, Mindspace, Malad Goregaon Link Rd, Malad (W) / 6
Mumbai.

cont no:[protected]/ 9122 [protected]

C
C
C.GANESHA
Send a message
Aug 07, 2008 3:58 am EDT

Hi,

This is Ganesha i have applied HDFC Credit card and i have provided all documents . Verification also has been done . i would like to know the status of my application . My Applcn No :cc00297283.

Regards,

C. Ganesha
Mobile No:[protected]

L
L
Lakemichand. S. Bajaj
Send a message
Aug 07, 2008 11:35 am EDT

Can't Recieve MY D-mad A/c Statement Since Last Four Months
A/c No: [protected]

V
V
vijay prakash
Send a message
Aug 26, 2008 12:57 am EDT

Overbilling by hdfccredit card by making debit twice!

A
A
Andrea
Send a message
Oct 06, 2008 1:40 am EDT

I had the same problem regarding the FREELOTTO thing. When I enter my visa number and everything it tells me that its incorrect. What I can't understand as well, if I won 1 million dollars why do they want my card details if they are going to send the money by cheque, anyway I m sure that this is some kind of scam, as they would have sent the cheque a long time ago, as FREELOTTO have been sending me emails for the past 2 months .
If any one knows anything about these prizes and can tell me more about this site. please tell me

Andrea, Malta

B
B
B.K. Chaturvedi
Send a message
Oct 13, 2008 10:33 pm EDT

Even after repaeated requestes for August statement, they have not send it. I need these statemnet for Account purposes

J
J
JaiPrakash Panchal
Send a message
Oct 20, 2008 1:03 am EDT

Dear Manager,

Please pay a little attention that I had applied for Life time Free Credit Card four months ago, but I have not received it yet. Please send it to me.

Thanks,

Jaiprakash

R
R
Rajashri
Send a message
Oct 21, 2008 3:03 am EDT

I have a saving account with HDFC loan with a preapproved loan of 7.50 lacs inspite of submitting the documents the application is rejected. On making an enquiry for the reasons of rejection the sales personel from their Andheri office says it is not their duty to inform me about the reasons. I was given the number by their telecaller to call some lady by the name [censored]al she didn't bother to return the call nor attended the call even later. There was this person who did not reveal his name who was extermely rude in replying. I biggest mistake I commited was opening an salary account with a pathetic bank like HDFC. If an HDFC customer is given this kind of treatment one can imagine what non-HDFC customers will have to face. The staff at HDFC credit and sales team is extermely rude.

M
M
Mustafa Mutlu
Send a message
Oct 31, 2008 5:49 pm EDT

I won prize from freelotto for a long time ago. I took off my formal documents from my computer. Please send to me your
valid mail address as soon as possible. As soon as I get your valid
address, I am going to send you my valid formal documents on your mail address. I am looking forward to hearing from you soon. My e mail:Mustafa19281928@mynet.com
My address: Mustafa Mutlu Basınevleri Basın Caddesi Söylev Sokak 8/7 Gül Apt 06120- Basınevleri- ANKARA

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    Jaipur
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    Kolkata
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    Pune
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  3. HDFC Bank emails
  4. HDFC Bank address
    1st Floor, C.S. № 6/242, Senapati Bapat Marg, Lower Parel, Mumbai, 400013, India
  5. HDFC Bank social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all HDFC Bank contacts