Heartland Capital Investments
Reviews and Complaints

She made this transaction very simple, very polite and well spoken . Explained everything in great detail even repeating important points. Thank you for make this easy for me.

Juana was great in providing information. She answered all my questions with confidence and easy. Juana thanks for helping me in timely manner. Thanks for responding quickly as well.

Alex has been an outstanding representative for Heartland. Every time I called him he always answered the phone and was able to assist. He delivers outstanding customer service! Scott S.

Juana is very professional and helpful for me at this time of need she is truly a blessing my prayers ? we're answered thank God for people like her I had no idea what I was going to do thank you Juana ?

Alex was very polite and helpful. What he didn't know was that my husband suddenly lost his brother on Jan 1st yes just 4 days ago . I finances have been somewhat drained on taking care of things. You are an Angel Alex thanks

I have had a great experience with Heartland. Their whole staff has been helpful, kind, and ready to help me every step of the way. I especially love Ms. JUANA. She makes everything extra easy always handle my needs! Thank yall for being excellent in customer service!

I had no idea this option was available, until Juana called and offered it to me. She was very helpful and knowledgeable, and answered all my questions. It helped me finish off a lot of bills, convert my grooming shop into an art studio so I can retire now! Thank you very much!

Very pleasant to speak and work with! Great customer service! I'm a Genealogy Manager so great customer serviceis my policy! And Juana is great. I didn't have a lot of time so she was patient and to the point and very kind and helpful with my questions! Would definately work with her again!

My name is Norma W I want to say Juana was wonderful. She has been so helpful and friendly during this whole process. She has made sure I understood all the details for this re contract of my storage building and answered all the questions we had. It was truly a pleasure doing this transition with her. Thank you

Juana was very friendly, professional, and knowledgeable about the info and she answered all of my questions. She has a sunny disposition even on the phone. She also made sure I understood everything and if I had any questions to call her anytime. If I had to recommend an agent to any of my peers it would definitely be Juana that I would recommend. I give her 5 stars?

I ordered a building in August . I was told it would be $317 for 36 months. I checked today on how much longer I had and was told I had 38 MORE months, more than my original contract period! And while my building originally cost $12xxx, they are saying it was $18,xxx. UHhhh, NO, it was not! I wouldn't have bought it for that. I will take it to legal counsel and to the Attorney General if I have to. Do NOT use this company if you don't want messed with!

I have purchased serveral items for this company with no real problems. This last time was a nightmare. I don't know if it is because of the move or not. They called me for my payment, I advised them the payment was in the mail they didn't receive it because it was sent to the old address. I did a payment over the phone. If the check showed up they were to sherd it, well it was cashed two months later and they said it was nothing they could do. No customer service help at all.

STAY AWAY! I will never refer or use them again. I have a carport that got damage due to strong wind, all the screws came loose and the building collaped against my house damaging my roof aswell... i am paying insurance on it, after contacting Heartland and sending all the proof of the damage carport it began a struggle getting help on repairs, Heartland told me to call ***, *** send me back to Heartland and so on. The building collapst and after a month and a half the SUPERVISOR called and said they will credit me with $2500 and i have to fix it on my own... Today i got a message that to call them before the REPO team comes to my house. With COVID I have not work, i decided to pay $1540 to get my building fixed up and they can wait for a payment. Called them to ask when am i going to get something in writting regarding the $2500 credit... I was told that they will only credit me if i pay $2000 immediatly and close out the account... What a load of HORSE #@$. All the money i paid including insurance they refused to come fix the building, now they refuse to credit my account after i FIX it on my own... STAY AWAY FROM THESE PPL! Your not even worth one star.

On January 19 at 9:53 am i had drove out to the house to check on property. I had seen the repossessor had come and taken the building down. We had signed a document to have them repossess the building. The gentlemen I spoke with agreed to give us at least a weeks notice by Email that they would be coming, so that we could take down the fence.The crew that arrived decided they would take matters into their own hands. On the day I went over, I seen that not only did they damage our property but they also stole multiple items. i have a neighbor willing to give a statement as a witness. Listed below are items stolen/damaged along with cost and labor. *They also left metal sticking out of the ground by fence where they had cut allowing trespassers to come onto property causing liability issues if someone were to injure themselves. As well as leaving their garbage all over ground where they removed the building. *Other items stolen but included in prices below were the wire from camera's fed through conduit they removed, as well as tension wire roll and 50ft piece 9ga chain link fence. 3 Security cameras, replacement costs $240 5 Line posts, replacement costs $90 9ga chain link fence 2 rolls, replacement cost $698 PVC useds as top rail, misc. chain link post caps, replacement cost $40 50' chain link privacy tarp, replacement cost $80 5 Metal signs, replacement cost $20 1 Bucket, replacement cost $5 tools located in bucket, replacement $10 Cost of labor contract labor for repairs cheaply estimated at my costs of re-installing new line posts, letting the concrete cure, stretching up new fence and securing it. $240 I have since contacted the legal department, the woman ( Kristy ***) refuses to give me the name again of the repossessor since i misplaced paper with his name on there. She did say that she would release his name and the buyers name to the deputy. We will be pursuing this and taking it to court as well those involved who neglected to do their job and chose not to use proper communication being a business. *We have since found out from another witness that the repossessor in fact did go to our property the week prior and following week the buyer came out.So clearly information is being withheld on the companies end.