Heartland Payroll Solutions’s earns a 1.0-star rating from 2 reviews, showing that the majority of clients are dissatisfied with payroll services.
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I started a payroll service on August 2 with Heartland Payroll
I started a payroll service on August 2 with Heartland Payroll. They were gonna take money from my checking account and pay my Federal 941 and Maryland State 506 withholding tax. But after ten weeks, I stopped using their service 'cause they didn't pay my Maryland state withholding taxes. I complained and Megan Hrdlickra, a payroll supervisor, got in touch with me. She talked to the payroll company and got a report on my payroll history. The report shows they took money from my account and put it in theirs. But when I asked for a refund for the Maryland State withholding taxes they took, they only gave me some of it back. They didn't explain why I didn't get the full refund. On August 20, they took $151.81, and in September, they took $670.84. I'm missing a refund of $822.65. My payroll account number is 210bvw2. This company is awful. They steal money from their clients.
Heartland Payroll Solutions in Webster, NY messed up when they set up our company's payroll services in October
Heartland Payroll Solutions in Webster, NY messed up when they set up our company's payroll services in October . They made a sneaky mistake that was hard to catch. Even our assigned Heartland Payroll Specialist and our Finance Director (me) didn't notice it during the final review. I only discovered the error on 12/03, after five payrolls had already gone through. Heartland's blunder resulted in our hourly employees getting paid an extra dollar for every regular hour they worked, but it didn't increase their hourly wage. In total, our hourly employees received a whopping $3902.75 in overpaid wages during those five payrolls. If I hadn't caught the mistake on 12/03, Heartland's computer would have kept overpaying our hourly employees in the future. When I asked what we could do to recover the overpaid wages, my Heartland Payroll Specialist suggested that I could give them permission to deduct the full overpaid amount from each employee's next paycheck, or I could collect the overpaid wages bit by bit from future checks. I decided to reach out to our local NYS Labor Board office for advice, and they informed me that Heartland's suggestion would have violated the Labor Laws that are meant to protect employees who have been overpaid. If I had followed Heartland's advice, it would have caused even more financial and legal problems for our business. That's why I demanded reimbursement from Heartland for our losses. However, they claimed that because we signed their contract, it was a shared responsibility, and they only offered us a small settlement. To make matters worse, Heartland completely ignored the letter our BOD President sent to their corporate office on 5/27, requesting a fair settlement for the overpaid wages caused by their account setup error.
Is Heartland Payroll Solutions Legit?
Heartland Payroll Solutions earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Heartland Payroll Solutions. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Heartland Payroll Solutions's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Heartlandpaymentsystems.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Heartland Payroll Solutions and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Heartland Payroll Solutions. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Heartland Payroll Solutions Reviews 0
About Heartland Payroll Solutions
One of the key strengths of Heartland Payroll Solutions is its advanced technology platform, which enables businesses to efficiently manage their payroll and HR functions. The platform is user-friendly, intuitive, and customizable, allowing businesses to tailor it to their specific needs. It provides a seamless experience for both employers and employees, with features such as online time and attendance tracking, employee self-service portals, and automated tax filing.
Heartland Payroll Solutions also stands out for its commitment to data security and compliance. The company employs stringent security measures to protect sensitive employee information, ensuring that businesses can trust their payroll data is safe and secure. Additionally, Heartland Payroll Solutions stays up-to-date with the ever-changing payroll and HR regulations, helping businesses navigate complex compliance requirements effortlessly.
Another notable aspect of Heartland Payroll Solutions is its exceptional customer service. The company takes pride in delivering personalized support to its clients, offering dedicated payroll specialists who are readily available to address any questions or concerns. This commitment to customer satisfaction has earned Heartland Payroll Solutions a loyal customer base and a reputation for outstanding service.
Heartland Payroll Solutions also offers a range of additional services to complement its payroll and HR solutions. These include benefits administration, time and attendance management, employee onboarding, and HR consulting. By providing a comprehensive suite of services, Heartland Payroll Solutions aims to be a one-stop solution for businesses seeking to streamline their payroll and HR processes.
In summary, Heartland Payroll Solutions is a trusted provider of payroll and HR solutions, offering advanced technology, robust security measures, exceptional customer service, and a comprehensive suite of services. With its commitment to simplifying payroll processes and ensuring compliance, Heartland Payroll Solutions is a reliable partner for businesses looking to optimize their payroll and HR management.
Overview of Heartland Payroll Solutions complaint handling
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Heartland Payroll Solutions Contacts
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Heartland Payroll Solutions phone numbers+1 (877) 729-2968+1 (877) 729-2968Click up if you have successfully reached Heartland Payroll Solutions by calling +1 (877) 729-2968 phone number 0 0 users reported that they have successfully reached Heartland Payroll Solutions by calling +1 (877) 729-2968 phone number Click down if you have unsuccessfully reached Heartland Payroll Solutions by calling +1 (877) 729-2968 phone number 0 0 users reported that they have UNsuccessfully reached Heartland Payroll Solutions by calling +1 (877) 729-2968 phone number
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Heartland Payroll Solutions address2001 Aerospace Pkwy, Brook Park, Ohio, 44142-1002, United States
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Heartland Payroll Solutions social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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