Heiress Beverly Hills
reviews and complaints

They don’t get back to you after you pay for shipping that’s a 3-5 day shipping. The contact information is a joke and they never email you back. The whole website is a scam and there’s literally no information or way to contact your order and the status of your information only by email which they never get back to you no matter how much emails you send them

As someone who recently ordered from Heiress Beverly Hills' online store, I can say that my experience was nothing short of disappointing. In fact, I really wish I had found these reviews before placing my order. It's been over a month since I ordered, and my credit card was charged immediately after my purchase. However, that seems to be the only thing that was done promptly. Since then, all I received was a confirmation email that my order had been processed and a shipping label was created. Unfortunately, the tracking number that I received with that email hasn't been updated since January 6th, and my package has yet to reach its destination - wherever that may be.

I've tried contacting the company via multiple channels - Facebook, their website's customer service portal, and email - but I haven't received a response from anyone. In fact, I've sent four emails so far and haven't heard back from anyone. My last email was to request a cancellation and refund since it's been over a month now, and I haven't received anything. Unfortunately, I still haven't heard back from them.

All in all, I would say that Heiress Beverly Hills has left a bad taste in my mouth, and I wouldn't recommend anyone do business with them. It's been a frustrating experience, and I don't think anyone deserves to be treated like this. So, do yourself a favor and stay away from this company - save yourself the time, hassle, and money.

My experience with Heiress Beverly Hills was less than satisfactory. I made a purchase on July 1st and waited patiently for updates on my order. After three weeks of no communication from the company, I decided to reach out and inquire about my order's status. Unfortunately, I never received a response to my query.

Although I eventually received an email notifying me that my order had shipped and a tracking number, it took an additional two weeks for the package to arrive. During that time, the package's tracking status showed no updates, and I grew increasingly frustrated.

When I tried to contact the company again via email, I once again received no response. Thankfully, I had paid through PayPal. I filed a claim, but the company still did not reply, and PayPal ultimately closed the case in my favor. The entire process took nearly two months, and it was an incredible hassle.

Based on my experience, I cannot recommend ordering from Heiress Beverly Hills. If you decide to do so anyway, I wish you the best of luck.

As a fashion enthusiast and aspiring designer, I always look up to established brands and their marketing strategies. One such brand that caught my eye was Heiress Beverly Hills, known for its luxurious dresses. However, after reading the reviews on their website, I have to admit that I was taken aback.

While every brand can have a few negative reviews, what seemed odd to me was the stark contrast between the "amazing" reviews and the ones that pointed out flaws in their products and services. It made me wonder if some of these reviews were fabricated.

Some of the negative reviews mentioned the poor quality of fabric used in the dresses, which might be subjective. But what was concerning was the lack of customer service reported by several customers. As a designer-to-be, I firmly believe that good customer service is the backbone of any business. Reading about customers being ignored or treated poorly by Heiress Beverly Hills' customer service team left a sour taste in my mouth.

Despite my initial excitement about Heiress Beverly Hills, I'm grateful that I read these reviews before purchasing anything from them. As a budding designer, I want to establish a strong connection with my future customers and provide them with the best service possible. I hope that Heiress Beverly Hills takes note of the feedback and strives to improve their customer service in the future.

As a fellow online shopper, I truly wish I had taken the time to read reviews about Heiress Beverly Hills before placing my order. Sadly, I have been waiting for two months now and still haven't received my purchase. To make matters worse, their customer service response time is incredibly slow, taking at least a week to reply to my emails. All they do is apologize and say they're looking into the issue.

To add insult to injury, I made the payment using Afterpay, a service that I will no longer use after this incident. Afterpay is also dragging their feet and every time I call them, they tell me the issue has been escalated. One of their representatives even suggested I file a police report! Enough is enough, I will be disputing the Afterpay charges for this order with my credit card company.

This has been one of my worst online shopping experiences, and I urge others to stay away from Heiress Beverly Hills. If you're reading this review before you place an order with them, consider yourself lucky. In fact, I've just filed a complaint with the Better Business Bureau (BBB), and I encourage others who've had similar issues to do the same. Scamming innocent people should have consequences, and Heiress Beverly Hills needs to be held accountable.

To start off, I just want to say that I am an influencer and have had the chance to try out numerous luxury and fast-fashion brands. I am regularly gifted items, but unfortunately, Heiress Beverly Hills didn't gift me anything as their drops are super limited and prioritized for paying customers. So, out of pure curiosity, I decided to purchase a dress and wow, was I impressed!

I can honestly say that after trying out so many different brands, I have only come across one other brand that offers comparable quality to Heiress. The dress I purchased was worth every penny and exceeded all of my expectations. Shipping was super fast, only taking 2-3 days to arrive, and the packaging was simply gorgeous. The custom tissue paper and Heiress boxes were so luxurious that I felt like I was treating myself to something truly special.

I recently heard that they will be raising their prices, and I think they absolutely should. The quality of the dress and the overall experience of purchasing from Heiress was worth every penny. I could tell that they put a lot of thought and effort into their product and presentation. I am already planning on shopping from them again in the near future. If you're considering purchasing from Heiress Beverly Hills, I highly recommend it. You won't be disappointed!

I recently made a purchase from Heiress Beverly Hills and I have to say, I was thoroughly disappointed with my experience. Specifically, I purchased the diamanté dress with the intention of wearing it to my anniversary dinner. However, much to my dismay, the dress began falling apart as soon as I put it on for the first time. The straps broke off, and the zipper would not stay zipped, despite the dress fitting well. I had no other outfit to wear, so I was forced to tie the straps around my neck and endure the embarrassment of the zipper falling all night in public. Needless to say, it was a huge disappointment and a complete waste of my hard-earned money.

Furthermore, I suspect that Heiress Beverly Hills may have even deleted other negative reviews I left on their Instagram page, which shows a lack of integrity and poor customer service. At this point, I firmly believe that this company is a total scam and a joke. There is nothing luxurious about their products or services, and I would strongly caution you to save yourself the hassle of dealing with them and explore other shopping alternatives.

It's unfortunate that Heiress Beverly Hills is not living up to its name. As a customer, I have experienced several issues with this company that have made me extremely dissatisfied. Let me elaborate on these problems so you can make an informed decision before shopping with them.

Firstly, the quality of their clothing is extremely poor. The material is cheap and, to be honest, you could find the same style at Fashion Nova for a fraction of the price. Secondly, their sizing is inconsistent, which is incredibly frustrating, especially when you're buying clothes online. This lack of attention to detail is a clear indication that Heiress Beverly Hills does not value their customers.

To make matters worse, their customer service is non-existent. I have tried contacting them several times, and I never received a response. It's unacceptable for a company to ignore their customers, especially when issues need to be addressed.

Now, let’s talk about the owner, Hailey. She's a liar who will say anything to get you to remove your negative review. She promised to refund me my money and send me a return slip, but once I removed my review, she didn't follow through on her promise. Months went by without any answers, and when she finally did respond, she only offered me a store credit of $35 for an item that I paid over $80 for. Clearly, they are robbing their customers!

In summary, Heiress Beverly Hills is a scam, and I strongly urge you not to shop here. It's terrible that the owner, Hailey, knows she's stealing from her customers, but continues to operate in this way. Do yourself a favor and shop elsewhere for quality products and a business with integrity.

As someone who has ordered from Heiress Beverly Hills, I must say that my experience was quite disappointing. My items, which I ordered on January 4th, took an incredibly long time to arrive - I didn't receive them until February 25th. This delay was incredibly frustrating and made it difficult to plan for my upcoming trip.

Additionally, I found the quality of the items to be very poor, especially given the prices that are charged. Many of the items I received felt cheaply made and not worth the money I spent on them. As someone who has worked with top brands in the past, I was disappointed to see such subpar quality from Heiress.

To make matters worse, the customer service I received was not at all up to par. With the pandemic in place, I had hoped that online retailers like Heiress would appreciate their online consumers and work to provide speedy delivery and great customer service. Unfortunately, that was not the case. In fact, the delays were so bad that I didn't even bother trying to return the items - I just sold them on my Instagram to recoup my losses.

Overall, I strongly advise against shopping with Heiress Beverly Hills until they can get their act together. The slow delivery, poor quality, and lack of customer service simply isn't worth it. If you're looking for cute, trendy items, you might as well shop with a retailer like Fashion Nova that offers better service and pricing that matches the quality of their items. Until Heiress can improve their performance, I want nothing to do with their brand.

Dear readers,

I wanted to share my experience with the company Heiress Beverly Hills. Unfortunately, my experience was quite negative and I wouldn't recommend purchasing from them. I recently bought a dress from them and decided to get the fastest and most expensive shipping to make sure it arrived on time. According to their estimated shipping dates, my dress was supposed to be shipped around July 22nd. However, I didn't receive any updates or information regarding my order. I tried waiting a few more days to see if anything would change, but still, there was no update on my delivery.

In my frustration, I decided to reach out to Hailey from Heiress Beverly Hills customer service team. While Hailey was friendly, her responses were not helpful when it came to resolving my issue. I even tried asking her if I could cancel my order due to the delay, but her response was not satisfactory. This left me feeling disappointed and worried that I wouldn't receive my dress on time, if at all.

Furthermore, the company's customer service didn't seem to be up to par, although Hailey was kind, she wasn't able to help me resolve the issue. I also decided to purchase the dress using Klarna, and even after cancelling my order, Heiress Beverly Hills did not let Klarna know that my order was cancelled. This left my payment still pending on Klarna. I had to email them multiple times to request that they inform Klarna about the cancellation, but still, nothing has been done. As of today, August 1st, my order is still pending, which is not at all what I had hoped for.

Overall, I would strongly advise against buying anything from Heiress Beverly Hills. My experience with this company was not only frustrating but disappointing. It's only fair that customers receive timely updates and effective customer service when they pay for an expensive product. Unfortunately, I didn't experience any of this. Please take my word for it and proceed with caution when purchasing anything from this company.

As a human being, I was extremely excited to come across Heiress Beverly Hills' website. The stunning photos and large social media following gave me high hopes for the quality of the products they offer. However, after ordering a dress from the site, my experience was incredibly disappointing. Firstly, despite receiving a notification that my dress had been shipped, it took several days for it to actually be shipped and delivered. This was especially frustrating because I had paid for 2-day shipping and was expecting the dress to arrive in time for an event, which it did not. In addition, the estimated shipping date provided by the site was inaccurate and not truthful.

When the dress finally did arrive, I was thoroughly disappointed with its quality. The color was not what I had expected, and the bustier part of the dress was not centered. The lines were tilted and not remotely straight, as can be seen in photos provided by the seller. Furthermore, the dress arrived incredibly wrinkled and was much looser than advertised.

To make matters worse, because it took so long for the dress to arrive, I was no longer able to return it within the 14-day timeframe. I would not recommend shopping at Heiress Beverly Hills, as my experience with them was extremely disappointing and frustrating.

As a human being who has experienced the frustrating and disappointing service of Heiress Beverly Hills, I feel compelled to share my experience in detail. I was looking forward to my birthday celebrations in June 2021 and wanted to treat myself to a new dress for the occasion. After browsing through different online stores, I stumbled upon Heiress Beverly Hills and decided to give them a try. Much to my dismay, it has been several months since my order was placed, and I have yet to receive anything!

At this point, I feel quite frustrated and angry, and upon reading other reviews online, I realize that my situation is not unique. Many other customers have experienced similar delays and issues with Heiress Beverly Hills. Despite reaching out to them and expressing my dissatisfaction, they only offered me store credit, which is frankly ridiculous. It is not fair to take my hard-earned money and not provide the service promised, and then refuse to return my money when I ask for it back because of their failure to deliver.

What's worse is that I cannot even be certain that they will or can provide the service in the future. This experience has left me feeling cheated, disappointed, and angry, and I would advise others to be cautious of Heiress Beverly Hills. Unfortunately, my birthday wish was not granted, and I'm left empty-handed and out of money.

Hey there, just wanted to share my thoughts on my recent experience with Heiress Beverly Hills. Let me start off by saying that I was extremely disappointed with their claim of providing "luxury" and "quality". To be honest, my dress was quite lackluster. It arrived late and the packaging was subpar, which is definitely not what you would expect from a company that claims to provide top-notch service. Additionally, the craftsmanship of the dress was not up to par, which left me feeling a bit let down.

To make matters worse, they sent me the wrong size, which was frustrating to say the least. But what really irked me was their policy on returns. They don't accept them, and if you want to exchange or get store credit, they charge a $25 restocking fee. Talk about a total JOKE of a policy!

Honestly, I would highly advise against ordering from them. Instead, go to a trusted site like Revolve that provides exceptional service and a great selection of clothes. It's just not worth the risk with Heiress Beverly Hills.

As an excited bride-to-be, I was eagerly awaiting the arrival of my dress from Heiress Beverly Hills for my bachelorette party. Unfortunately, my expectations were far from met. Upon trying on the dress, I quickly realized that the fit was just awful. The corset top was loose and ill-fitting, while the skirt section was incredibly tight, almost as if it had been stitched incorrectly. Despite having carefully followed the size chart provided, it was clear that this dress was simply poorly made.

And to add insult to injury, the item took over a month to arrive, leaving me in a panic as my event was swiftly approaching. But things got even worse once I reached out to customer service for help. I was informed that returns were not accepted and that I could only receive store credit. Giving them another chance to do better with my hard-earned money did not seem like the best idea, so I guess I'll just have to accept that I've lost out on $100.

Overall, my experience with Heiress Beverly Hills was a major disappointment. Not only did the dress fail to meet my expectations in terms of quality, but the lack of customer service and the inability to return the unsatisfactory item really sealed the deal for me. As a shopper, I want to feel confident that my purchases will be worthwhile, unfortunately, this was not the case with this particular brand.

I recently had a negative experience with Heiress Beverly Hills, and I feel it necessary to express my discontent with their service. I regret to say that I wish I could give them a rating of 0 stars.
My order was for a dress to wear to an important event, and I was assured it would be shipped out in November. However, it was not until halfway through December that it finally arrived. This delay was incredibly frustrating and disappointing since I had already planned my outfit for the event and had to find a last-minute substitute.
To make matters worse, the dress did not fit me at all. I had ordered an extra small, and yet the product I received was extremely large and clearly not suitable for my body size. Moreover, the material used was of sub-par quality, making the dress uncomfortable and unflattering on me.
When I approached the company to seek a refund, they informed me that they do not offer refunds but only store credit. This was particularly frustrating as I had lost faith in their sizing accuracy and no longer wanted to waste my money on a product that I deemed to be of terrible quality and unprofessionalism.
In conclusion, I would advise anyone considering purchasing from Heiress Beverly Hills to think twice. Given my negative experience, I cannot recommend this company to anyone.

Honestly, the Heiress Beverly Hills website (heiressbeverlyhills.com) strikes me as a poorly run fashion start-up that has yet to fully find its footing in the industry. While they market themselves as a luxury brand, the style and quality of their clothing are reminiscent of something you might find at a generic department store or prom shop. To be frank, the cuts of the clothing can be quite weird - not the most flattering or well-tailored.

Another issue I noticed was the pricing: Heiress Beverly Hills charges quite a bit for what is essentially basic, boring, and poorly made clothing. It's almost as if they have an inflated sense of self-importance, thinking that their brand and designs are worth more than they actually are. It's disappointing to see this lack of appreciation for their customers' hard-earned dollars.

However, one of the most concerning aspects of Heiress Beverly Hills is the reported behavior of the owner. I've heard rumors of harassment directed towards customers and other individuals, which is beyond unacceptable. It's difficult to trust a brand that condones such behavior, no matter how appealing their products may seem.

That being said, I will give credit where credit is due. If you're looking for a specific "costume" item that you know you won't wear anywhere else, Heiress Beverly Hills may have some options for you. Their use of mesh in certain pieces can be interesting, and if you're into early 2000s styles like low riders and corsets, you may find something you like. However, even in those cases, be aware that the overall quality of the item may disappoint you.

Overall, I can't recommend Heiress Beverly Hills as a reliable or worthwhile fashion brand. There are far too many red flags that make it clear that they are not worth your time or money. Hopefully, they will take customer feedback to heart and improve their brand in the future.

As a person who values their hard-earned money, I was extremely disappointed in the experience I had with heiressbeverlyhills.com. After waiting for three long months to receive my order, I was met with absolute silence and no response from the company at all. It is beyond ridiculous to wait that long for an item, only to receive nothing in the end.

Unfortunately, my situation got even worse when I decided to opt for a store credit and was promised one, but it never arrived. When I contacted the company regarding the store credit, they initially claimed that they had already issued it. After following up again, they stated that they had indeed given me the store credit, but I had no idea where it had gone since it wasn't in my email.

Hoping for a resolution, I attempted to reach out to the company again, but sadly, they continued to ignore me. Even after waiting for five months since the order was placed, I still have not received any response from them. This entire experience felt like throwing my money down the drain, and I'm left feeling incredibly frustrated and disheartened.

However, I did not give up on finding a solution and ultimately decided to file a complaint through PayPal. To my relief, they refunded me, and I was finally able to get my money back. While I'm glad that I eventually received a resolution, it's a shame that I had to go through such a stressful, frustrating ordeal to get there.

In short, I would not recommend purchasing anything from heiressbeverlyhills.com due to their poor customer service and lack of willingness to address customer concerns. It's a complete waste of time and money.

As a person who likes to shop online, reading reviews has always been an essential part of the process for me. And I must admit, I regret not reading the reviews before ordering from Heiress Beverly Hills. Like many others, I also had a disappointing experience. I ordered the diamante dress for my upcoming birthday, but instead received a pair of pants that didn't even remotely satisfy my fashion sense. Needless to say, I was incredibly disappointed.

To make matters worse, I found it challenging to contact the Heiress Beverly Hills customer service team. I scoured the website for a phone number only to find that there was none. This left me with no choice but to send an email and wait. However, weeks passed, and I received no response, which only added to my frustration.

That being said, I decided to take matters into my own hands and reach out via Instagram. I sent messages to both the owner and the company's official account, but I never received any response from either side. It was a frustrating experience, one that ultimately left me feeling helpless.

Fortunately, I had paid via PayPal, and I'm now in the process of getting my money back. But this could have been avoided if Heiress Beverly Hills had acted on their responsibilities and provided the product I had paid for in the first place.

In conclusion, I advise fellow online shoppers to be wary of ordering from this company. The lack of communication and the dissatisfaction with the product they delivered are huge red flags.

Oh boy, let me tell you about my experience with Heiress Beverly Hills. It all started when I made a purchase and was double charged for a dress. I was really upset and tried to contact the company to get my money back, but unfortunately they only offered me store credit. Despite being annoyed, I went ahead and bought another dress anyways.

After waiting for a month for my dresses to arrive, only one came in the mail. While it looked pretty cute, it ended up breaking within just one hour of wearing it! Can you believe it? And if that wasn't bad enough, it took another whole month for the second dress to finally show up. But even that wasn't enough to make up for the cheap quality of the dresses they sent me.

When I finally tried on the second dress, the zipper broke on the very first attempt. And let me just say, I was not impressed with the materials they used at all. All things considered, I paid way too much money for dresses that were essentially trash. I can't help but feel like the company just doesn't care about their customers.

If I had been able to get my money back, this review would be completely different. But unfortunately, my experience with Heiress Beverly Hills was anything but pleasant.

I recently had an unfortunate experience with Heiress Beverly Hills (heiressbeverlyhills.com). I had placed an order for a few items totaling over $450, which were supposed to arrive in December of last year. As it stands now, it's already March and I'm still waiting for my items. Despite numerous attempts to contact the company and follow-up, I've received nothing but empty promises and excuses. I even resorted to reporting the issue to my bank, BBB, and the third party company I used to make the purchase, but still, there is no resolution to my problem.

To add insult to injury, the company recently offered me store credit instead of sending my original order. Why would I want store credit from a company that failed to deliver products that I already paid for? It's truly frustrating and unacceptable.

I strongly advise everyone to stay away from this company! If you have also had similar issues, consider reporting it to relevant entities and spread the word to prevent others from experiencing the same. It's crucial to hold companies accountable for their actions and protect consumers from potential fraud and scams.