HelloFresh
Reviews and Complaints

I have been credited for 3 weeks of bad meats and produce. Again, I get my box and the bags of produce aren't even cold. The box that used to be packed so everything stays cold is now down to 3 ice packs in a box. Once again, delivery in Florida, meat that isn't even cold.
That's almost a month before of wasting money through the company only to have to go out and buy groceries.
I can't cancel because I was credited and not refunded and will lose almost $300.
What happened? How do you go from 5 to 6 ice packs to three? The cheese in the bags aren't even cold. And I live in Florida so all that time sitting on a hot truck.

I was considering ordering Hello Fresh and I wanted to check out the prices and meal options. Before I could see the meal options, I had to put in my payment method. After reviewing the options for meals and selecting the ones I might want, I decided not to order. I closed out of the tab and moved on. A few days later I realized my card had been charged. I went on to check my account and saw that my delivery was being made the next day. I was never asked to verify or confirm my purchase. The online system automatically finished my order for me and I am upset that I am being charged when I didn't want to actually order.

I have been with hello fresh for a short while .and find the food mostly very nice.
However my husband got made redundant and so decided I had to cancel
Our money now will not stretch to this deactivated on the sunday 7th which was enough time to make sure all was ok.
This morning I had a parcell from hello fresh.I refused delivery and said i had cancelled.
Martin the driver. took a picture and took it away.
I have been online chatting with Versna whom just was not helping the situation.asking me to take snap shots of the box that the driver had already taken.
My husband Cancelled on the 7th sunday.so why did we still recieve another box and i have been charged todat thirty seven pounds.
I have just told versna my husband has been made redundant.I cannot afford this..
She really was not helping in anyway asking me silly questions.can i take a screen shot of the box ..its gone.the driver took it back

We were sent a text that our food would be delivered by 9:00 pm and we did not receive it and we did not receive a text saying it was delivered or delayed.

This is the second time this has happened and we will be discontinuing service after this week

Ann Winter

920 East Bay Drive NE Apt 1C-301
Olympia, WA 98506

Almost consistently an ingredient is missing, recipe is missing or wrong recipe with enclosed ingredients. I really hated to discontinue because the menu options and quality of food is superior to Blue Apron, but problems continue to occur too often. The company really needs to take a look at the people packaging the boxes. What a shame.

I have been for a week trying to cancel my order, and I have been unable to log in and to find the correct way as they provided instructions and to click direct to my account. I can not find a telephone number to contact them. I was directed to a page where I can select CHAT or Call US and neither of boxes that I clicked worked. Look like SCAM. I need help on this.

I have cancelled my subscription but have received my credit card statement today and a payment to hello fresh is on it for the sum of £29.99
I require a refund for this sum of £29.99

Sincerely
Barry Koten
[protected]
16 Whitethorn Gardens Hornchurch Essex RM11 2AL

We have been customers if HelloFresh for about a year and a half. We've had occasional issues with missing ingredients and late boxes, but today our box wasn't delivered at all. We contacted customer service (which took a ridiculously long time) and were told, sorry, nothing we can do but give a refund. There's no way to get our food. They can't even deliver it late. Customer service was very unhelpful. Do not assume just because you order, pay, and have it scheduled in the app that you will actually get your good because we were told "they cannot guarantee you will get your food". Appalling service.

31 st August 2020. Received box on this date. Opened chicken package which was off even though use by date was 06/09/2020. Very disappointing.
This has totally put me off,
I have been using Hello Fresh for over a year.

My daughter gave me a gift card to Hello Fresh for Mother's Day that was worth $96.87. It was to cover 3 recipes for 4 people. Last week I ordered 3 recipes for 2 people since it is just my husband and I and I didn't want the food to go to waste. This week I went online to order another 3 recipes for 2 people and was told that my offer had expired because I did not order 3 recipes for 4 people last week. I only spent about $50 of the card and they are telling me they get to keep the rest because I did not do it properly. I feel that they should not have let me order what I did if they were going to make me forfeit the rest of the card. I think this is a huge scam and I w think their clients should be made aware of it.

Dear Sirs

I am making a complaint about my order last week. The box was leaking and the products all wet and every package was wet. the recipes were missing too. It was the first time I felt that someone hadn't bother packing it properly. In my app there is nothing to allow you to raise this though I raised this in the questions.

In a shop you have the opportunity to have a refund.

I have been a customer for some time and this is my first complaint.

Can someone revert back to me please.
[protected]

Jelina Berlow-Rahman

We tried hello fresh but we didn't like it. The reasons are simple, ingredients weren't fresh, the package of meats were damaged and the liquid got everywhere; the ingredients we received were mostly old, even the signs of getting rotten. Obviously we contacted the customer service, but it was the worst customer service I've ever had. That person was cold-blooded and showed no signs of sympathy. I asked for refunds but the reply we got was "talk to Groupon" (and yes, we tried HelloFresh cuz Groupon had a deal). Both of my husband and I were upset but we thought at least we learned our lessons and we thought we were done with HelloFresh.

However, we were too naive. My husband and I are currently on vacation overseas, I got calls from a similar phone numbers and no-call-ids, when the same phone number showed up again I decided to pick up, and it was HelloFresh and asking about the experience. I straightly told the girl what happened and we will not give another try. I thought I was clear, but my husband started to receive calls from HelloFresh, after he showed no interested in purchasing the meals, he started getting calls from a no show id, and it was HelloFresh. Since then, both of us have been receiving spam calls from HelloFresh. IT IS EXTREMELY UPSETTING.

If you're want to try out HelloFresh, I really hope my review can help you to see a different light.

They charged me for a FREE first box, they never returned the $1 as they promised to claiming that it was only to verify my account and it would be returned because "free means free" they say on their website. Then when I called to find out why I've been charged and the dollar hasn't been returned the representative, Daniel, tells me there's nothing he will do for me and ultimately to shut up! Absolutely unacceptable customer service! I strongly recommend against using this company they certainly don't deserve your business.

Been a customer for several years- had lateness issues but the food was good.

Received my weekly food as scheduled, however, to my disappointed surprise there were several issues:

* The Pork Fujita meal was missing the heirloom tomatoes and the Mexican spice. Pretty important ingredients for a Mexican dish.
* The cilantro was black, soggy, and slimy. Couldn't use.
- Had to run to the store to get tomatoes and cilantro.
(I didn't think to take a picture) The last thing I want to do when I get home from work has to go to the store after paying top $ for HelloFresh. Maybe not fresh anymore?

I reached out to customer service and went the chat route. From the get-go, the chat representative was hostile and didn't offer any solutions. I said, you know what, cancel my next order and I'll eat the cost of the bad food and I'll go elsewhere. It was that aggressive.

The rep said, nope. I'm not going to cancel your order due to it was a day past the canceling window. and I'll shut down your account (?). Okay, what can I do?

I asked for a partial refund and after a fight to get them to do the right thing they say they'll give me $8 credit for the next meal which was 3 weeks away. Unacceptable.

Same weekly food order- the chicken with couscous:
*Tomato unusable - shriveled, mushy, and too rubbery to cut. Please see the attached picture.
* Scallions were soggy and darkened.

I didn't look in the bag before I reached out to the poor customer service.

So, I'm stuck with bad food this week. I hope next week, my last order from HelloFresh, will be complete and edible.

Hellofresh just went public. HelloFresh Chief Executive Officer Dominik Richter said:

"The company, which sells meal kits in 10 markets and remains unprofitable, set a price range of 9 to 11.50 euros a share. It's looking to raise 243 million to 311 million euros to invest in expanding its business. The shares are expected to start trading in Frankfurt Nov. 2."

Hellofresh was a great company which had ethics, great food, and good service that understood the importance of retaining their customers. No wonder they are unprofitable and it now makes sense why the food quality has slipped. HelloFresh is now obligated to the shareholders, not the customer.

Rest in peace HelloFresh.

What they say to me is a complete mess. I send them emails saying that I have problems with logging in to my account, they advise me to log in to it. Why? How does it work? Then they said their system doesn't recognize my email, but you keep sending messages to it. Facepalm. I don't know what I should do you to get your help. And I'm sure it'll be useful.

Overpriced service. Their app and constantly down and delivery is just a joke. They use UPS for sending boxes and they didn't notify me about delivery. So nobody contacted me and just left the box near the door and it was there till the next day. I called them to clarify this situation, but they refused to help me. I was scared of eating this stale food and threw it away. I guess I will never get my money back. So I'm done with them.

My complaint has to do with their service which is bad and rude. The manager didn't let me talk to the other ones even though I asked him to redirect. They don' want to solve my problem, they actually took my money because they decided I wanted to start my account, but I didn't... So they took my money and it's useless to ask them for refund.
Shame, because I didn't expect anything like this from the delivery service.
I will surely not order anything from them.

I have ordered from this site only once and will not order again! I would not recommend HelloFresh to anyone mostly because of their terrible customer service. This company was very hard to deal with and they were rude and customer unfriendly. My order did not arrive because it was cancelled and HelloFresh did not bother to explain why. I called three times and all three times they hung up on me and did not call back. I also sent several messages to their email address and did not received a reply. I got my money back but I'm still extremely disappointed, because I really wanted to get my order.

I received a discount code from my friend and decided to try HelloFresh. Everything was fine, I made an order and received it quit fast. Food was delicious and tasty and I really enjoyed their attached recipes. But as soon as I used the code and provided my credit card details they automatically signed me up without my permission! I never said that I wanted to sign up, all I wanted was to try their service! Called HelloFresh and asked them to cancel my subscription but it was not done! I'm very disappointed with HelloFresh service.

I ordered boxes of food from the website www.hellofresh.com. I wanted to use vouchers, when I needed to pay for the boxes, but the website showed error, when I indicated the code on my voucher. I contacted the customer services and asked to help me, but the guy told me that they couldn’t take these vouchers as a payment. I asked why, but this guy started to tell some [censored]. Bad services and don’t use their vouchers.