CB Vehicle Rental and Leasing Hertz lost and found

Hertz review: lost and found 10

Bigbob411 of Chicago, US

Jun 11, 2012 12:34 pm EDT

Review updated: Dec 18, 2022

Resolved

Featured review

For the second time in 3 years I've left something in my Hertz Rental Car at dropoff. I've called Hertz and every time have found it extremely difficult to reach the outlet to tell them what I've left in the car. Nevertheless, once I've reached the proper people, they claim that "nothing was found" in the rental car. On both occasions I knew that I left the item in the car, but I've received the same baloney that they "searched and found nothing". "Our people are honest and turn in whatever they find in a car". The company has a useless lost and found, and a nearly non-existent customer relations.
They should have an incentive program for their employees to turn in items they find, not steal them. The run around for lost and found is unacceptable. Enough with Hertz, I'll rent from others.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

10 comments

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JuliePooh51265

Lancaster, US

158 comments

JuliePooh51265 of Lancaster, US

Jun 11, 2012 3:02 pm EDT

I think it states right on the rental agreement that the agency is not responsible for things left behind. It's been awhile since I rented a car but I seem to remember that being there.

Not going to hertz

1 comments

Not going to hertz of US

Feb 18, 2014 4:48 am EST

They stole my stuff too. It was in a small box but it was my 02 sensor brand new . They dont care About anyone else

Genevieve S.

Vancouver, CA

1 comments

Genevieve S. of Vancouver, CA

Jun 30, 2014 12:29 am EDT

They stole a Park Canada pass that was hung on one of the mirror. Said they did not find it: obviously it was stolen.

Austin/Dallas

Carrollton, US

1 comments

Austin/Dallas of Carrollton, US

Oct 02, 2014 4:58 pm EDT

I left a brand new ceiling fan in the trunk. We were in a hurry to load a truck to move and return the vehicle and totally forgot about the fan until later. When I finally reached someone in lost and found they had already rented the "crappy" car again and said nothing was found. I know it was there and someone stole it. We will definitely not rent from Hertz ever again. Enterprise seems to be best for overall good cars and service. Best thing is to always check and make sure you leave absolutely nothing in the rental car that you want to see again.

Marilyn Fancher

1 comments

Marilyn Fancher of US

Apr 01, 2017 8:53 am EDT

They called me and told me they have my keys (house and car) at the Hertz St. Louis Airport office -- but the number they gave me routes to the same corporate voice directory that's so impossible in the first place. their customer service line gets you to an endless string of advertising. I filled out the online lost and found form - and it says my items have not been found, so no use there.

I can't seem to get to the actual office - and talk to a human being. Nightmare.

charles scaglione

2 comments

charles scaglione of US

Sep 18, 2017 8:35 am EDT

HERTZ IS PHONY

charles scaglione

2 comments

charles scaglione of US

Sep 18, 2017 8:38 am EDT

I THOUGHT HERTZ WAS THE TOP OF THE LINE, GUESS I WAS WRONG

hockey101

1 comments

hockey101 of US

Oct 02, 2018 7:38 pm EDT

contacted Hertz less than 30 minutes after I turned the car in, I left my toll transponder attached to the windshield.
I told them the car, make, model, color, plate number . All they needed to do was walk over to this car and retrieve this toll transponder for me, their customer. Three days later they still haven't found it. I was in line at TSA inside PHL airport when I contacted them, I didn't have enough time to go back to their building and get it. I really did expect someone to complete this minor task right after I called, it would have been so easy to do. Hertz just didn't care.
I'm disappointed in their customer focus and lack of follow through on this simple request.

Suzana Znaor Janjic

Winnetka, California, US

1 comments

Suzana Znaor Janjic of Winnetka, California, US

Jan 24, 2022 4:47 pm EST

Worst experience ever. Since the day I returned my Hertz rental I am trying to contact BCN Barcelona airport to ask about forgotten iPad. The reason why I forgot the iPad in the first place is that I was rushed. I went to Terminal 2 to return the car after 4 days of trying to reach the Hertz office by phone with no success. When I got to terminal Hertz office in front of the terminal 2 was closed with note sorry for the inconvenience. I went inside the terminal and that office was closed too. All the other rental car companies were open. I had no other option but to go to terminal 1. I lost time trying to exit terminal 2 and get to terminal 1. When I finally reached Hertz I was in rush not to miss the flight. I forgot my iPad in the trunk (with light green cover). When I came back for days I was trying to reach Hertz at BCN with no success. I went online and submitted missing report. I received auto reply that my email was received but no follow up after that. I contacted US based team and they were useless. I called international team at [protected] and rep was useless too. She was incapable of any help and disconnected the line when she tried to connect me with office in Barcelona. Am I going to get any help from Hertz? My name is Suzana Znaor Janjic, my rental record number is [protected]. The rented car was Peugeot 2008 with license plate 8100 LNN, my email: suzanajanjic@msn.com and larajanjic@live.com, my phone number in USA [protected].

Art Agus

1 comments

Art Agus of US

Dec 18, 2022 11:26 pm EST

My rental got towed 0n 11/9/2022 and followed protocol on how to claim items you left in the vehicle. I have been following almost every other day to no avail. Today, upon checking on my lost items, my case was deleted and not a word from them. I know my properties are not lost because they were the ones that towed the vehicle. This establishment operates on greed and profits lacking moral values. They do not give you any slack on anything which makes them a hypocrite! Their support system are one or thee worse ones i have ever encountered. The branch I got the vehicle from never pickups their phone intentionally. I witnessed it!. They never sent me a copy of my contract either. I requested a few times to no avail. Don't fall for the fix rate on their ads. My weekly rate was suppose to be like $450 and that they would only a debit charge to your account once a week! What a joke! They were debiting my account almost every other day for different amounts!. It is a good thing I have my account on fraud alert, so my bank does not pay right away. They call me first to see if I authorized it! They attempted to charge my card for as much as $2800. Attached is my proof! The one before that was $1584! All random amounts with no explanation. I am convinced they intentionally not send you a copy of your contract which allows them to charge your account for any amount they feel is justifiable. In other words, get payment now and explain later kind of tack tick. They obviously have no intentions of returning your properties either. THIS IS A GREEDY OUTFIT! GOD ELSEWHERE! AVOID UTTER DISAPPOINTMENT WITH THESE PEOPLE!

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Hertz Contacts

Hertz phone numbers

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Confidence score

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Confidence score

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+91 222 921 0300
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Hertz emails

executivecustomerservice@hertz.com

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Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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