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CB Vehicle Rental and Leasing Hertz Non-smoker charged $400 cleaning fee and a $35 battery charges
Hertz

Hertz review: Non-smoker charged $400 cleaning fee and a $35 battery charges

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10:39 am EDT
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I rented an electric car from Hertz in April 2023 in Salt Lake City Utah. This was my second rental within 2 months from Hertz. On this second rental, they told me that it was a brand new car. When I got in the vehicle, and sat in the drivers seat, I noticed a strange odor, like someone had smoked in it. But the attendant had told me that it was a brand new car. I went ahead and loaded my luggage and thought the smell would go away once the doors were opened up, but it was still there. I was getting ready to go back in to see the attendant, but 2 other customers had just walked in and there was only 1 attendant. I decided not to go back in because I had to pick up my neice from school and didn't want to be late. Needless to say, I returned the car and flew home. A month later, I received a bill stating that I owed them an additonal $159 and that was after they kept the entire $437 they charged on my card at pick up. My rental charge was only $136. I was charged $400 for outside cleaning and $35 for battery charges, even though I am a non-smoker and I charged the battery to 80% before dropping it off. I have rented several cars and this is the first time I have ever been charged a cleaning fee. Had they just kept my deposit, I probably wouldn't have even said a thing. But when I got a bill for an additional $159, that is when I sent an email disputing the charge and then I sent a letter to the corporate office. They have never resonded to my email though I did get a confirmation that it was received and they never responded to my letter either. The only response I received was a letter stating I was banned from renting from Hertz. So now I will dispute these charges with my credit card company. Oddly enough, if you google smoking charges in rental vehicles, I was not surprised to see that the majority of them come from Hertz.

Desired outcome: My desired outcome would of course be a refund. But it would have been nice to at least receive a response to my multiple attempts to reach someone.

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  1. Hertz Contacts

  2. Hertz phone numbers
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    100%
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  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all Hertz contacts
Hertz Category
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