Holiday Inn review: Can't use any more and can't make payments.

To Whom It May Concern,

I am writing to file a complaint against Holiday Inn Club Vacations regarding their recent sales pitch to us during our visit to Tahoe Ridge Resort. My wife and I were under the impression that the meeting would inform us about how Tahoe Ridge Resort would be run under Holiday Inn Club Vacations. Instead, we were bombarded with a sales pitch to join the Holiday Inn Club Vacations and buy into their new timeshare point system.

We were misled into believing that we would receive benefits and access to other Holiday Inn Club Vacations Resorts if we joined, but in reality, we were not part of Holiday Inn Club Vacations unless we bought into their program. We repeatedly stated that we were not interested in the new point system, but their sales personnel would not take "no" for an answer. We were kept at the meeting for three hours and felt pressured and uncomfortable throughout the entire experience.

The resort's proximity to the Heavenly Ski Resort and Tahoe beaches was highly exaggerated during our initial purchase. We have never seen the gondola running, and the resort's location has not brought us the convenience that was promised. Additionally, the furnishings in some of the buildings were old and worn, and we were occasionally placed in buildings we did not like due to location.

The real issue lies in our personal circumstances. My wife was diagnosed with Parkinson's disease and has suffered two strokes, limiting her ability to travel and enjoy the resort. I am now on a fixed income, making it difficult to afford the monthly maintenance fees. If we no longer had the timeshare, we would free up over $400.00 a month, amounting to $4800.00 per year.

We feel that we have been taken advantage of by Holiday Inn Club Vacations and their personnel. We were misled during the initial purchase, and they continue to aggressively push their new point system despite our repeated objections. We demand that they release us from our timeshare contract and refund any fees that we have paid, as we can no longer afford the financial burden it has placed on us.

In conclusion, we hope that our experience can be a warning to other potential timeshare buyers and that Holiday Inn Club Vacations takes responsibility for their deceptive tactics and releases us from our contract. We will not be bullied or intimidated into paying for a service that we no longer desire or can afford.

Charles Langel