Holidaycottages
Reviews and Complaints

So we booked this place through Holidaycottages and man, let me tell you, it was a total letdown. The property we stayed at was like a whole different world compared to what they had described. I mean, seriously, it was nothing like what they promised.

But here's the kicker, folks. I decided to leave a negative review on their site, just to let others know about our experience. And guess what? That review never saw the light of day. It's like they didn't even care about our feedback or want others to know the truth. Talk about shady business practices, right?

So I did what any reasonable person would do. I reached out to the company, hoping for some sort of explanation or resolution. But you know what? Crickets. Not a single response from them. It's like they vanished into thin air, leaving us high and dry.

Let me tell you, folks, this is not a company you can trust. They promise you one thing and deliver something completely different. And when you try to voice your concerns, they just ignore you like you don't even matter. It's downright disrespectful.

So take my advice and steer clear of Holidaycottages. Save yourself the disappointment and frustration. There are plenty of other companies out there that actually care about their customers and deliver on their promises. Don't waste your time and money on these guys. Trust me, you'll thank me later.

Man, let me tell you about my experience with Holidaycottages. It was a total nightmare, I'm telling ya. I've never seen such lousy customer service in my life. I mean, seriously, it's been like forever since I've been waiting for a call back. I called 'em on Friday, October 16th, and here we are on Monday, October 19th, and still no call back. Can you believe it?

They had the audacity to tell us to wait outside the cottage for their call. Thank goodness we didn't listen to 'em, 'cause we'd probably still be out there, freezing our buns off. Can you imagine? Waiting outside for days, just for a simple phone call? Ridiculous, I tell ya.

I gotta say, this whole situation has left a sour taste in my mouth. I was really looking forward to a nice vacation, but now I'm stuck dealing with these clowns. It's a real shame, 'cause I've heard good things about Holidaycottages before. But man, they really dropped the ball this time.

I just hope they get their act together and give me a call soon. I mean, it's not too much to ask for, right? A little bit of customer service goes a long way. But hey, what do I know? I'm just a regular Joe, expecting some basic decency from a company.

So yeah, if you're thinking about booking with Holidaycottages, I'd think twice. Their customer service is a joke, and you might end up waiting forever for a simple call back. Trust me, it's not worth the hassle. Look elsewhere, my friend.

So, I had this holiday booked with Holidaycottages, but guess what? They went ahead and cancelled it because of this whole covid 19 situation. And let me tell you, trying to get in touch with them was a nightmare! Their phone line was dead, like, completely useless. It took them a whopping two weeks to finally give me a call and ask if I wanted to rebook.

Now, here's the kicker. I was planning this trip with two other families, and let me tell you, finding a date that worked for all of us was like trying to find a needle in a haystack. And to top it all off, they had the audacity to ask for an extra £300 just to secure the same date next year! Can you believe that? Talk about a money grab!

But wait, it gets even worse. When I asked for a refund, they flat out refused. Can you believe that? They only offered me a measly 20% of the £800 that I had already paid. I mean, come on! That's just downright shameful. It's like they're using their customers' money as some sort of cash flow. Absolutely disgraceful.

So, take my advice and steer clear of these guys. Don't even think about booking with them. Trust me, you'll save yourself a whole lot of headache and disappointment.

I've been trying to get my deposit back since January because my husband got sick. The insurance company ain't answering the phone, and when I do get through, I get cut off after being number one in the queue. I sent them emails, but all I got were auto replies saying they're busy. I'm owed £654 for the deposit, and their customer service is just plain disgusting. I ain't never gonna book with them again.

Anita from Hemel Hempstead

So, I made a blunder and booked a cottage with Holidaycottages.co.uk more than a month ago, but silly me, I ended up selecting the wrong dates. As soon as I realized my mistake, I decided to reach out to their customer service through email. And let me tell you, it's been quite a hassle trying to get my refund sorted. Can you believe they don't even have a contact number? It's absolutely ridiculous! The only way to communicate with them is through their customer service email, but even then, they only respond with these cryptic emails once a week, if I'm lucky. I've been trying to get in touch with them for ages, but it feels like I'm going nowhere. I even suggested swapping my booking for the same cottage on different dates, but it seems like my request has fallen on deaf ears. It's really frustrating, to say the least.

So, like, I gotta say, cancelling a holiday with Holidaycottages ain't no walk in the park, man. It's like, super expensive, ya know? And here's the deal, we had to cancel our trip, couldn't even go, and now we're stuck in this mess. The worst part is, the cottage we wanted ain't even available next year, but these guys still think they can keep our deposit. Can you believe that? It's like a slap in the face, man.

And to make matters worse, they don't even bother responding to our emails or picking up the phone. Like, seriously, good luck trying to get through to them. It's like they're playing hide and seek or something. It's a total bummer, dude.

But hey, I ain't gonna take this lying down. I'm gonna take 'em to small claims court, and I think others should do the same. It's just not right, ya know? I'm absolutely disgusted by this whole situation. It's a real letdown, man.

My advice to anyone who wants to book with this 'company' is simple - avoid it. They went ahead and sold the booking I made for myself and 8 of my pals back in October 2019, for the 11th of September, 2020. I've spent countless hours, days, and even weeks trying to pay the remaining balance, but their telephone number is impossible to get through to. And don't even get me started on their email service, it's just as useless. On the 9th of June, I explained my problem, and all I got was an automated reply saying they would get back to me - but surprise, surprise, they never did. In a moment of desperation, I decided to call the owners directly, and they reassured me that my booking was safe and sound. They even offered a full refund if the issue wasn't resolved. But guess what? You guessed it right! No refund has shown up! These guys can't be trusted, mate. Just take a gander at all the similar comments on Facebook, and you'll see what I mean.

What a load of rubbish! I can't believe this so-called "award-winning" company, Holidaycottages. Let me tell you, their claims are nothing but a joke! I mean, seriously, who do they think they are?

So, I saw their ad for Holiday Cottages, and guess what it said? Can you believe it? They had the audacity to claim that they're an "award-winning" company. Ha! I bet those awards are for swindling hardworking customers out of their money. And let me tell you, when it comes to cancellations, especially during this whole COVID mess, they don't give a damn about your valid reasons. Nope, you'll be lucky if you get a penny back, let alone the full refund you deserve.

If you don't want to get ripped off, my advice is to steer clear of these scammers. Find yourself a reputable company that actually cares about its customers. Trust me, you don't want to end up dealing with these modern-day pirates who are shamelessly taking advantage of the pandemic. They'll come up with all sorts of excuses to avoid giving you a refund.

You know what? I'm tempted to take these crooks to court. I'll show up in my wheelchair and make them sweat as I plead my case. They owe us a hundred quid, and I won't rest until I get it back from these robbers.

So, take my word for it, folks. Stay away from Holidaycottages. They're nothing but a bunch of money-grabbing pirates. Jonathan W.

I've had an absolutely awful time dealing with these folks at Holidaycottages. So, when that whole COVID 19 thing started, I decided to be proactive and reach out to them to reschedule my booking for next year. My original dates were set for May 16-23, you know? Well, let me tell you, the responses I got from them were just a bunch of generic emails that seemed like they didn't even bother to read what I had written. It's like they couldn't be bothered, you know?

Finally, after what felt like forever, they actually got back to me and said they would rebook for next year. But guess what? They had the audacity to increase the price by a whopping ?220! Can you believe that? That's a 27% increase! It's like they're trying to squeeze every penny out of me. It's downright extortion, I tell ya. How can a company stay in business when they treat their customers like this? It's beyond me.

I felt like I had no choice but to cough up the extra cash, or else I would lose the money I had already paid them. Talk about being stuck between a rock and a hard place, right? And let me tell you, this price increase hit me real hard in the pocketbook. I'm just a single senior citizen, trying to enjoy a nice holiday, and they treat me like this? It's just not right.

I can tell you one thing for sure, I won't be booking with these people ever again. Even though I love holidaying in Scotland, I'll find another way to make it happen. These guys have lost my trust, that's for sure. So, take it from me, stay away from Holidaycottages. They're all about making a quick buck, even during a crisis. It's downright shameful, if you ask me. Ref: 1476333

Me and my fam and I got to Scarah Cottage at 4pm on 2nd Aug 2019, but we bounced at 4:25pm. When we pulled up to the crib, we were all like, damn, this place looks dope from the outside. But let me tell you, the inside was a whole different story, man. I can't even find the right words to describe how messed up it was.

I got some pics to prove it, yo. We found mold in the shower and the fridge, dirt all up in them bathrooms, a table in the bathroom (like, who does that?), and dirt in the corner of the bath. And don't even get me started on the cover hanging off the boiler and the nasty ironing board. But if you don't wanna check out all the pics, just take a look at the bedside lamp. That thing was straight-up jacked, man. And that's why we dipped outta Scarah Cottage after only 25 minutes.

Now, here's the messed up part. This place is supposed to be 5-star luxury, according to the holidaycottages.co.uk website. But the owner had the nerve to say that these issues could've been fixed if we had said something at the time. Like, seriously? A 5-star place shouldn't need fixing when the guests arrive. And no matter what grade it is, no property should need this much fixing just to be clean and safe for families.

We dropped over ?1900 to stay there for a week, thinking it would be all nice and fancy like they showed on the website. But man, were we wrong. And you know what's even worse? Holidaycottages.co.uk and the owner straight-up refused to give us any refund for our messed up holiday. Can you believe that?

So yeah, if you're thinking about booking Scarah Cottage, I'd say think twice, my friend. It's definitely not worth the money or the hassle.