Menu
For Business Write a review File a complaint
Home Depot

Home Depot review: custom paint colors 11

W
Author of the review
10:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The manager of the paint section at the Merrifield Home Depot in Vienna (VA) indicated on 2/1/2009 that he could mix Behr paint to match any color from another paint manufacturer using his computerized data base. However, when I got home it was clear the colors were not even close.

Telling customers that Home Depot can match the colors of other manufacturers is just a lie.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

11 comments
Add a comment
L
L
LORRIENNE THEDELL
Ogden, US
Send a message
Feb 27, 2009 8:43 pm EST

I HAD A SIMILAR EXPERIENCE IN THE OGDEN CITY HOME DEPOT. THE PUMKIN SPICE COLOR ENDED UP BEING A GOLD COLOR. SO NOW I AM HAVE FOUR GALLONS OF PAINT THAT I REALLY DO NOT WANT.

V
V
Vicky Valdez
San Antonio, US
Send a message
Mar 04, 2009 7:16 pm EST

that happens anytime you buy colored paint it doesnt matter where and if you by the same brand or not. i bought some red paint at ici paint and ran out. took the can right back to the same store bought the exact same brand and had it mixed whe i painted it it was alittle off. paint will never have an exact match unless you buy a huge amount at the same time mixed by the same person and same brand.so pleasae dont blame the company.

B
B
barb klette
Independence, US
Send a message
Jun 20, 2009 8:34 am EDT

your paint for decks sucks painted 2 years 1year later it peeled we did as you said streped paint cleaned condition all with your products it has peeled again so much for paint that last as you say on product barb klette

S
S
simpleman
Evansville, US
Send a message
Jul 06, 2009 1:01 pm EDT

you are a mean guy and i am gonna cry now ...

W
W
Wendy May
Memphis, US
Send a message
Jul 22, 2009 1:29 pm EDT

We too painted out deck and after 1 year year in starting peeling and looked worn. Again, we stripped, cleaned with all the professional products Home Depot recommended and the end result was unsatisfactory. Beware of the stains as well, they too don't seem to last, even Thompson Water Seal w/stain.

T
T
Tom Bishop
Peoria, US
Send a message
Aug 13, 2009 3:52 pm EDT

I painted my house ext. with Behr paint two years ago. The trim color faded from brown to pink. I told Behr rep. I did not save receipts. She said to buy more paint and send receipt to Behr Co. for refund. I did and received a letter saying I will not receive a refund because I did not save orginal receipt.
Tom Bishop

D
D
Dr. House
Hatfield, US
Send a message
Mar 15, 2010 10:26 am EDT

Paint! Never switch brands for color match. Never but more than ne gallon without BOXING, boxing is mixing all your paint together in a 5 gal clean bucket, even a lot # can chage color. Now onto deck peeling. NEVER PAINT A DECK, period. A porch OK, a deck NO! Problem: to much wood movement for a hard paint skin, every wood expands and contracts, especially outside to
the weather. PLUS we all only paint the top surface, woodworking 101, finsih all sides equally and enf grain twice as much. So a deck painted only on the top leaves the underside free to wick moisture from the ground and blow it right through the top paint skin.

B
B
BIG DADDY 419
Prescott, US
Send a message
Apr 16, 2010 12:12 pm EDT

HOME DEPOT BEHR PAINT I BOUGHT ONE GALLON OF THERE BEST PURE WHITE SMI GLOSS PAINT ! I HAVE BEEN A PAINTER FOR 40 YEARS AND BEHR PAINT IN SIDE OR OUT SIDE IS THE WORST PAINT I HAVE EVER USED, IT WILL NOT COVER UNDER COAT AND IT WILL NOT LEVEL OUT, IT IS THE HARDEST PAINT I HAVE EVERY USED... STILL ONE OF THE BEST PAINTS IS ACE HARDWARE...PRESCOTT AZ

T
T
Tahitianbabe
St Albert, CA
Send a message
Apr 20, 2011 4:54 pm EDT

Dr house is correct when he says that painting a deck is a horrible idea, whether you strip and clean it, or not. paint does not have the same durability as a stain. Whatever you do, DO NOT PRESSURE WASH YOUR DECK! EVER! it causes the fibers in the wood to split and fray off. Ruining the wood on your deck. Decks get alot of wear and tear. Behr paint is great paint if the user follows the instructions and doesnt try to paint over a stained deck or a previously painted deck. Once you apply a product to any type of wood it seals the wood off from having another product put over top. Do not apply paint in the middle of the day, same with stain, itd too hot for the product to handle it, Paint and stains have water in them, if you do it in the middle of the day the water evaporates faster than the product has time to dry. While it looks good at the time, it will peel in a couple months. Do it in the morning! when its cooler out!

Also! colour matching will never be the same as the chip, because most paint companies do not put their chip in a flat finish! They use shine on their chips so you cant colour match it. That way you have to buy their paint. If you bring in a sample from your own wall it has to be big enough to colour match, otherwise you need to pick a colour off the colour wall to see if you can get it close to the colour that you have.

I hope this has helped somewhat. Good luck!

S
S
Sarge81
Belleville, US
Send a message
May 17, 2011 2:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Behr Prem solid stain. Consumer Reports 2009, #1 rated for exterior decks. Attempting to remove two coats of Behr Prem solid stain that was put on 400 sqft. cedar deck, 12ft off grounf, june 09. Cedar tone was "pumpkin orange". I mean orange! Paint chips were way off. Returned to HD and they squirted some black in the remaining gallons. Now it's "chocolate". OMG! Deck was painted again the following week. Horizontal surfaces peel. Won't be able to match paint. Not much left to use for touch up. Optioned to strip. Big mistake. Behr Stripper #64 does not work after sitting an hour. Now I'm gonna have to go really caustic. Gonna cost me way to much to do this and Behr should pay on the their "10 year" WARRANTY!

J
J
Jo Sosnowski
Lowell, US
Send a message
Jul 31, 2013 10:28 am EDT

I painted my deck with BEHR in summer of 2010 and by the spring of 2011 it had nearly all peeled off. I talked with a friend who had the same results, same type of deck stain, (semi transparent) and she told me that there was a recall on the same product that we both had used. Would like to find out if this is true and what I need to do to get the matter resolved..My deck looks terrible, and I don't know what my options are. Please advise.

  1. Home Depot Contacts

  2. Home Depot phone numbers
    +1 (800) 628-0525
    +1 (800) 628-0525
    Click up if you have successfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 628-0525 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number
    Canada
    +1 (800) 759-2070
    +1 (800) 759-2070
    Click up if you have successfully reached Home Depot by calling +1 (800) 759-2070 phone number 1 1 users reported that they have successfully reached Home Depot by calling +1 (800) 759-2070 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number
    100%
    Confidence score
    Pro Xtra Customer Service, Canada
    +1 (800) 747-3787
    +1 (800) 747-3787
    Click up if you have successfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 747-3787 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number
    Credit Card Accounts, Canada
    +1 (800) 004-6633
    +1 (800) 004-6633
    Click up if you have successfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 004-6633 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number
    Mexico
    +1 (800) 466-3337
    +1 (800) 466-3337
    Click up if you have successfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 466-3337 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number
    USA, Sales
    +1 (877) 946-9843
    +1 (877) 946-9843
    Click up if you have successfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (877) 946-9843 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number
    USA, Major Appliances
    +1 (866) 875-5488
    +1 (866) 875-5488
    Click up if you have successfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (866) 875-5488 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number
    USA, Consumer Account
    +1 (208) 337-8249
    +1 (208) 337-8249
    Click up if you have successfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (208) 337-8249 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number
    Tournament Coordinator
    +1 (907) 232-6285
    +1 (907) 232-6285
    Click up if you have successfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (907) 232-6285 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number
    38698
    38698
    Click up if you have successfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have successfully reached Home Depot by calling 38698 phone number Click down if you have unsuccessfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling 38698 phone number
    Text Support
    +1 (800) 430-3376
    +1 (800) 430-3376
    Click up if you have successfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 430-3376 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number
    Customer Support
    More phone numbers
  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Home Depot contacts