Hoover
Reviews and Complaints

Product broke down after only having six months. Rang Hoover on 30th october asked for new replacement. Was informed this not possible and engineer would be calling. Engineer arrived 1st September and said I needed a new part which he needed to order and it could take up to 10 days. I rang Hoover to say I was not happy with this and was informed engineer was now on holiday and the part would have to be ordered again. Also I needed specilist engineer to re gas fridgefreezer. I explained how difficult it was managing without a fridge and was promised engineer would be out on 19th November. I had to leave work early and had phone call to say the part was out of stock and would not be available till end of December. I was very upset and said it was totally un-acceptable . I finally had a phone call to say I have to go back to the shop where I originally bought the fridgefreezer and give a up lift number so I can arrange a replacement.

3 year old fridge freezer broke internet says compressor broke needs new one, waited a week for engineer never got phone call to say when coming .boss came said needs compresser & new appointment week later engineer came and regased it I said it needs compresser, he said if doesn't work tomorrow hell do that paid him .phoned next day still dead he said hell phone back new appointment 4.30 still no phone call I phoned them half an hour multiple phone calls passed around put on hold promise phone me back 7 still no phone back .staff have no record of who you are asked if my washing machine now worked doh.ive paid and signed will they ever fix it to run now they have my money staff told me engineer had signed job off as fixed .im out of pocket with phone calls an hour in total and lost defrosted food faulty freezer from day one, no apologies for crap product or delays .if I had know candy were owned by hoover I'd never bought off them they have terrible reputation.

bought a 50 / 50 built in fridge freezer as part of a new kitchen jan 2014
noticed the one of the 6 internal LED, s went off after two month this was not really an issue
or so i thought .
july 2015, all the internal LED, S went off and when i had a closer look around the fitting
it was apparent that the internal plastic casing was rippled / heat damaged .
took out step ladders to have a look on top ( external casing ) and it is all melted.
as i was told i had a two year warranty i decided to contact the company that supplied and fitted the kitchen.
found out they have folded so contacted hoover direct.
was told it is actually 12 month guarantee plus twelve months free parts.
they could send an engineer out to look and if it was un repairable i have to pay £59 pound call out plus buy a new fridge freezer .
or sign up for a cover policy @ £190
in a way i, m glad the lights went out as the fridge could of burst into flames had they not .
( sem to remember BEKO having a re call because of this a few year back )
but on the other hand i think a new appliance costing in excess of £300 should last more than 18 months without becoming a fire hazard .
all this company want is you to sign up for cover on ther stunnlingly rubbish appliances to cover the fact they are not fit for purpose .
i will never buy a hoover / candy product again for as long as i live .
i am also spredding this to every person thinking of buying any electrical product in the future .
ideal outcome would be to acknowlwdge that the product was faulty from the outset and repair / replace .

Ive always bought dyson unfortunately I have got a medical problem and find their vacume cleaners a bit heavey to carry around so by the instruction of my mum as she will only buy hoover I bought as I thought from the description the ideal one for me. I run a retail shop so very rarely complain but your hoover SE81 VX11 001. IS A COMPLEATE DISSAPOINTMENT. Its nothing on what its write up suggests. it unsanitary to empty, not the performance expected and in general a complete waist of money. the only thing I like is the weight. I just needed to tell you as im sure im not the only person that has been as disappointed as me

Early February 2014 I phoned Candy to request a repair on our dishwasher We have a service agreement with Candy which we pay for monthly.

I spoke to a man from customer service who booked our repair Wednesday Feb 26th. No engineer showed up.

Phoning them, they apologised rearranging our appointment 7th March. An engineer came out but unfortunately was unable to fix it due to a part having to be ordered.

We received a call From Candy 12th March arranging an appointment for today, Mon 17th March. An engineer has just phoned apologising, saying there is nobody in our area, he is not sure why we were booked in for today.

This is really not good enough. We have phoned Candy to complain but im afraid have had no response.

Very disappointing service, we still have no idea when our appointment will be.

Jan. '12, I had my Hoover rug cleaner in to service to have the turbine replaced, because the brushes would not rotate. I was told it was a poor design, because water gets into the turbine. A few days ago (Feb. 2, 2013, just barely a year later and after only using it about 4 times during the year), I just picked it up again from service, after the brushes would not rotate again, needing yet another turbine. One of the two bearings inside had "frozen". Why is it Hoover apparently has such a poor design that makes the good and faithful consumer have to spend hard earned money to replace the turbine. I was told there was nothing I can do to prevent it. I am upset and disgusted to have the same thing happen so soon.

More junk they put out for sale...I did my 2 bedroom house with it two times in one year...The next time I used it I heard this big bang...The cooling fan few apart and hit some wires which made a poof...Smoke came out of it I thought it was going to catch fire..Model number is FH50010...I bought it at walmart...And no it did not suck a penny up into the fan...Hoover used to be a good name not anymore...They put cheap crap out for sale...This model should have a recall...

I wanted a Hoover Spinscrub Floormate for Christmas. I went to Hoover.com and saw the make and model I wanted, the FH4030, the Spinscrub with tools. I waited for Black Friday to order to see if they were having any sales. They were, 15% off and free shipping. However, the item was out of stock (strike one) How does the manufacturer go out of stock? So, I sent them an email about my dissatisfaction. They replied and told me to call and place an order for the backordered item. I did. The next day, I realized I forgot to order some supplies. I sent an email and they replied that they added the items to my order and gave me the new total. I waited a few weeks, then went online to check the status of my order only to find out there was no order. I sent another email and their reply was my order was cancelled(strike two) I told them I never received any emails regarding my order being cancelled. Now, the item I wanted was no longer available! (strike three) However, the woman offered me a 25% discount and free shipping, so I placed a new order for a different model. A week later, I get the item in the mail. I open it and the owners manual only to find the handle with the on/off switch is missing! (strike four) I send another email as it was the weekend and they were closed. They reply that Marilyn Smith from their Corporate Office will be contacting me and gave me her contact information. On 1/4/12, I had not heard from them and called Ms. Smith. We spoke briefly and she told me she was going to research some information and call me back, she never did. On 1/5/12 I called her back and left a message. She never returned my call. I just sent another email informing them that if I do not hear from them tomorrow that I will be contacting my credit card company to dispute the charges. I told them to send me a return label for the useless product that was sent to me. This is not the only letter I will be writing regarding this fiasco. I will be contacting the BBB and Attorney Generals Office and other media resources. I will never use or purchase another Hoover product!

I purchased a hoover from Curry's newport gwent March 2010, make ALYX TC1202, after using it 3 times it started cutting out, smelling of burning and it just was not picking up, I returned it to the store, after a heated discussion it was replaced, I got it home and the same thing happened after a couple of times. so feb this year Itook back to the store as I still had the twelve months guarentee and the receipt of purchase, the store assistant then rang hoover, by this time i was getting angry as hoover did not want to exchange, but at the end of another heated discussion, they decided they would exchange but I would have no twelve months receipt or guarentee for the hoover i have exchanged for, and if they find nothing wrong with the one I took back I would then be charged for it, I exchanged it for a samsung which is brilliant!
but does hoover think I would be returning things that are working properly!, I am really disscusted as the way I have been treated, and I would never buy a hoover product again...

Purchased a Hoover Windtunnel cyclonic vacuum in Dec of 2010. Thru Hoover.com, it was a refurb (I have purchased refurbs in the past from other companys and other products without problems.) The vacuum came with a 6 month full warranty (Alot of good its done me.) The vacuum arrived early Jan. It worked correctly for about a week. Then it started overheating and shutting itself off. Then to add to that it quit sucking up anything and started overheating down to the cord. Well I called Hoover.com and spoke with a lady who was very nice. She asked me what I would like a refund or the vacuum fixed. I said I would like the vacuum fixed. (big mistake.) She told me where my local dealer was and that they would take care of everything for me. They lied. My wife took the vacuum to be fixed after two hours of fighting with the repair people and playing phone tag with Hoover they the repair people refused to touch it and the Hoover people said the had no record of my purchase. Long story short I have a record of the purchase. Cant get Hoover.com to fix it or take it back. Cant even get them on the phone now.

Had spent over $700 within a three month period purchasing a WindTunnel vac and a carpet cleaner. Both units begin to virtually fall apart due to cheap plastic parts and construction. When I called to protest(no 800 number) I got jerked around and accused (in so many words) of being a possible commerical enity using my units to do commercial buildings! The knuckelhead who passed himself off as a manager offered to replace my rug cleaner at their cost of $185 plus shipping!
This is what I said: I am a fourth generation customer of Hoover and I am not going to buy another dollars worth of their junk. And further more, whenever I'm in Sears, Costco etc. I go out of my way to discourage customers who are looking at a Hoover and tell them what a piece of crap they would be buying. Been doing this now for over six years!
Consumers must rise up and stop this rip off by these companies(Direct TV is another) and fight back and let them know that we are mad as hell and we are not going to take this any more! And we do it by not spending our money with them, informing everyone we can not to buy their products and write to those useless politicians about our concerns! Unite and fight back!

I have tried on several occasions to purchase a Hoover SteamVac Supreme Deep Cleaner locally at the store and most recently online. My order went thru and then I was sent an email saying that the order was cancelled. When I inquired why I was told, "the manufacturer didn't send us any" I asked why my order couldn't be backordered and she said they "can't do that" yet they can advertise the same product in their Veterans Day catalog knowing they don't have any in stock. This has happened several times to me now, I know I can purchase it elsewhere, but I was trying to take advantage of my 30% discount that I disclosed under the sticker on the front. I will not be shopping at Kohl's because I am tired of giving them another chance.

windtunnel cannister vac model s-3639. the motor in the power nozzel that turns the beater bar broke 2 armature wires after just 3 years of residential service. They wouldn't help me. Thats like paying $60 per year to RENT a vacuum for your home. NEVER EVER BUY A HOOVER PRODUCT!

It's the worst product I own. It seems after you "scrub" your wood floors, you have to get down with a bucket and rag and wipe up all of the filthy water it leaves behind. I had a Floormate when they first came out, and I loved it. The plastic hose finally split on it. So I know how to use it. Evidently there was a redesign. Total piece of crap. I will demand my money back.

I purchased this vacuum less than a year ago. ( It has a one year warranty on it) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable, but since it was under warranty to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for 49 dollars, ( about half the new cost of the vacuum). I contacted Hoover, and got the run around, finally they bumped my call up to someone in the corporation office. They gave me the run around also.

So the bottom line is, whatever they say in the warranty, which is in their owners manual, is a false statement. I read the warranty back to the corporate executive and he just said, I cant control what a repair shop will charge.. I said well this is warranty work and your company referred me to this shop for repair, so your company should be liable for any cost, ( as it states in the warranty information, Parts and labor) Needless to say, Im never going to buy a hoover product again, and neither should anyone else, unless they like repaying and paying again for an inferior product.

From my local Best Buy in July of 2008. The first time I used it, I was amazed at how well it cleaned! The carpets in my rented home never looked so good, not even when we first moved in. The machine also left the carpets much dryer than previous cleaners. The second time I tried to use the machine, the handle of the clean water tank just came off. The tank dropped to the floor and cracked. I exchanged it for a new one. Used it once and the clean water tank leaked. Returned for another exchange and contacted Hoover when that one leaked as well. Hoover told me they knew there were problems with the manufacture of the plastic tank and they were working with their supplier. They sent me a replacement tank, obviously a different plastic. The new tank also leaked. I went through a total of 5 machines (plus the extra tank) in a 14 month period...all of them leaked. Last week, while cleaning my living room furniture, the latest machine developed The Leak. I didn't realize this until the clean water tank was suddenly empty. Water ran down through the motor, leaving large black spots
on my carpet. It also left a huge, dirty brown "splotch" in the middle of my light beige carpet from where it was over-soaked. I finally gave up and returned the Hoover for a refund, selecting another brand (Bissel Proheat). I also needed to purchase another 4 year extended warranty ($19.99 through Best Buy), as the brand switch negated my
original. I am totally unhappy with the new machine's cleaning ability, the tank-in-tank clean water and recovery system and also the fact that my carpets are left less dry than with the Hoover. The Bissel did not totally get out the black spots left by the leaking Hoover, nor the brown "splotch." My frustration over this is such that I am near tears. I wrote to Hoover,
letting them know I want them to make a SteamVac Dual V that DOESN'T LEAK! I also need a resolution to the carpet which was ruined by their faulty
machine. I cannot find an email address for Hoover. Their "contact us" form is a pop up located at www.hoover.com and does not show an address.

Hoover has been through 4 to 6 part numbers for the fresh water tank for these carpet cleaners (SteamVac). All had latent defects. The plastic was too thin, brittle, poor design, and poor molding. The early tanks broke or cracked. They even put out a service bulletin on it.

BUT, they will not replace any tank if the 1 year warranty period is over. Even though the tanks had latent defects.

My Mother always swore by her hoover sweeper--now, if she was alive, I think she would swear at them.

I am a retired Registered Professional Engineer. And, when I say these tanks had latent defects, you can take my word for it.

Also, it is almost impossible to talk to a Customer Service person at Hoover. Their so-called customer service number just connects with a dealer in ones area.

Okay, I bought this from Comet back in July and it broke down in September and was replaced. The new one broke in November and was fixed [something to do with a circuit board]. It then broke AGAIN in January for the 3rd time and had some kind of new motor [?] fitted. A week later it broke AGAIN and this time it was something else. Anyway, it's now the beginning of May and it's broke again. The Comet engineer is coming in two days to play with it again. So far we've had to throw out 5 freezer loads of food which won't be refunded, and had to take enough days off work to be around for engineers that we could [or maybe should?] have thrown it in the bin and bought a different model.

In the 2 years we've had our Hoover Wind Tunnel Vacuum, it broke 4 times. 3 times it has been the belt and one time, the self propulsion function stopped working.

If you're thinking of buying this thing, don't. It is absolute junk. Hoover offered to send me a $67.00 vaccum as a replacement if I sent them my Wind Tunnel since it was off warranty. It would cost almost that much to ship the thing to them. What a joke. No more Hoover vacuums for me. The last Hoover I had lasted 9 years. This thing can't make it more than a couple of months without shredding a belt.