Menu
For Business Write a review File a complaint
Hopkins Air Conditioning Customer Service Phone, Email, Contacts

Hopkins Air Conditioning
Reviews and Complaints

www.hopkinsair.com

Learn how the rating is calculated

4.4 14 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hopkins Air Conditioning Reviews 14

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Left a stain on my ceiling, blamed me for the issue

Left a stain on my ceiling, blamed me for the issue. Claimed I had a poorly-installed system once I had enough facts to prove they'd done it; unfortunately, in their year and a half of servicing my home they never once mentioned this. Once, a tech told my wife we might need to add more insulation to our attic in the future. Now I have a system that's in need of an estimate to repair to get to the level that it stops staining my ceiling, something which never happened until their tech left my house yesterday.All I wanted to do was point out a stain and get someone else to look at my house, but the management played games and tricks to deflect all blame on to the customer.Very disappointing after not having any issues 'til this week.

Read full review of Hopkins Air Conditioning and 4 comments
Hide full review
4 comments
Add a comment
B
B
B. McGlynn
Verified customer This complaint was posted by a verified customer. Learn more

Beyond my expectations. I give it a full 5 star and then some.

S
S
S. Konopelski
Verified customer This complaint was posted by a verified customer. Learn more

We have dealt with Hopkins Air Conditioning for over ten years now and have just purchased our second A/C unit from them. That action should speak for itself. Their installers and service people have always demonstrated a high level of expertise, experience and reliability. May they continue to prosper.

R
R
R. Cruickshank
Verified customer This complaint was posted by a verified customer. Learn more

Had signed up with them to do maintenance every 6 months. Their program debited my credit card for the 2 years I was with them.
The last time in April they came to do the 6 month maintenance. After he left, the one unit downstairs was no longer working. Same technician came and made it work. A week later my engineer neighbor noticed that there was water pouring out from the emergency holes under the eaves. I called and asked not to send me the same technician. A new one came and again had to do the maintenance because the one done 2-3 wks before was not done right. He also replaced the two switches that were faulty and I had been told before they needed to be replaced. He also told me that one of the trays was full of water which should not have happened considering the recent maintenance.
He supposedly had to flush the system, vaccumm etc. He also reiterated that the blue lights were burnt and should be replaced. Also explained a new system which he recommended that was more effective than the 2 blue lights. When he quoted me $3,000 I told him that I would not spend that. I then got a quote from Hopkins Manager Chuck for the blue lights with a 30% discount.
In speaking with the last technician he told me that the company had different levels of technician. The one originally was "maintenance" and since they get less $$they are the ones sent out for maintenance. This second one, Luis, told me that he was an engineer and sent out when problems. He, however, was being switched to sales. I now understood why he was trying to switch me from 2 bulbs installed for $278 to the carbon system for $3,000.
I gave Luis my card that has my email, address and phone numbers so he could email me the quote for the expensive system in the event that I would change my mind.
A day later I received an email from Hopkins cancelling my monthly maintenance agreement. When I emailed back no understanding why, Chuck emailed me that in speaking with Luis, he had told Chuck that I had given him my card so that I could use him directly and bypass Hopkins.
I responded to Chuck that there are two sides to every story and that he needed to find out from what actually transpired. Got No answer.
Meantime my May maintenance was charged to my card on May 9th. I went out by my A/C units and saw that there was a big hose left along side of them. I emailed Chuck who had Luis call me and said it was not Hopkins' hose. I also informed him that the nozzle of my hose on my reel that is always in front of my house was missing. Luis said that he did not remove the nozzle either.
Chuck sided with Luis and said that the hose was not Hopkins. It is an industrial big hose, not mine nor anyone else's and appeared after Luis left. Chuck agreed to refund me $10 for the nozzle and to discard the hose as it was not Hopkins'. A Check for $10. arrived which I have not cashed because when I went to get rid of the hose, I found the nozzle on the side of the house buried in the grass. It must have walked there.
I send Hopkins an email telling them that the nozzle appeared and that I would be returning the check but that I would need a refund for the $31.50 for the May maintenance they charged my card. Before the $10 check arrived I answered Hopkins after they suggested they would send me another check for the difference of the maintenance charged.
I have the uncashed check for $10 but have not received the difference in another check.
I have never dealt with a vendor that after doing the poor job, offends a customer by believing what an employee fabricates.
If there is a minus star on the rating, that is what I would give them. It is supposed to be in business for 30 yrs and family owned. The owners should be made aware of this mistreatment and poor service. Interestingly, *** Hopkins just sent me a request to review them based on the service they provided. Obviously, nobody made the owner aware of what happened.
Aside from not recommending them, I want the refund for the May maintenance service shown on my credit card or sent in the form of a check. If they send the difference, I will cash the $10 check; if they send the full amount, I will return the $10 check to them.
Good riddance.!

B
B
B. Lang
Verified customer This complaint was posted by a verified customer. Learn more

Excellent service! On time, courteous, cleaned up after himself and reasonable. Couldn't have asked for more 😊

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning We've used Hopkins AC for 10 years and have always been happy

We've used Hopkins AC for 10 years and have always been happy.

Read full review of Hopkins Air Conditioning and 1 comment
Hide full review
1 comment
Add a comment
R
R
R. Donnelly
Verified customer This complaint was posted by a verified customer. Learn more

Hopkins is a reputable business that provides good service in a timely fashion.

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Beyond my expectations

Beyond my expectations. I give it a full 5 star and then some.

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Hopkins is a reputable business that provides good service in a timely fashion

Hopkins is a reputable business that provides good service in a timely fashion.

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Very reliable and professional A/C service Company!

Very reliable and professional A/C service Company! Competitive pricing policy! Lou Ichel

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Excellent service!

Excellent service! On time, courteous, cleaned up after himself and reasonable. Couldn't have asked for more 😊

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Hopkins service person, Louis, was very knowledgeable and professional

Hopkins service person, Louis, was very knowledgeable and professional . I would highly recommend Hopkins and Louis for your air conditioning needs

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning On his first visit saved me from a proposed repair costing $700

On his first visit saved me from a proposed repair costing $700. He gave me good advice this time on a repair that was needed. I used this company to install a new AC system in 2015and have been pleased every time I have used them.

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning We have dealt with Hopkins Air Conditioning for over ten years now and have just purchased our second A/C unit from

We have dealt with Hopkins Air Conditioning for over ten years now and have just purchased our second A/C unit from them. That action should speak for itself. Their installers and service people have always demonstrated a high level of expertise, experience and reliability. May they continue to prosper.

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning I had Hopkins install my new AC in May

I had Hopkins install my new AC in May . This is the 2nd new AC unit I have purchased through them. I came back to Hopkins because I can't say enough how professional, trustworthy and nice the staff is. Once again for my new AC I put full trust in Hopkins AC and those who work for them and I am not disappointed.

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning We have had Hopkins service two apartments since 2003

We have had Hopkins service two apartments since 2003. They have always given us excellent service.

The have excellent management, office staff and technicians. They are a great organization all the way through. They do what they say they're going to do, on time and on budget. We highly recommend Hopkins. You can't go wrong.

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning I have used Hopkins for decades

I have used Hopkins for decades. Their scheduled maintenance always includes advance warnings of upcoming wear and tear that will need to be addressed. They respond within reasonable time to emergency situations. All of their representatives are courteous and accomodating office and service. They are trustworthy keep scheduled appointments; perform and leave the site clean. I highly recommend Hopkins.

Read full review of Hopkins Air Conditioning
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Hopkins Air Conditioning did a fantastic job with rebalancing my residential AC system

Hopkins Air Conditioning did a fantastic job with rebalancing my residential AC system. I live in a 2 year old house. Some rooms furtherest away from the AC unit where much hotter than the ones close by. I consulted Hopkins after I gave up on the company that installed the unit initially and rejected several other quotes that were would not provide guarantee to resolve the issue. I was interested in a second AC unit since I also wanted to air condition an additional enclosed former garage. But with their sophisticated Air diagnostic equipment Hopkins diagnosed that the duct system was incorrectly installed. This resulted in an inadequate air-supply but more important insufficient air return. The AC compressor was essentially suffocating. Not only resulted this in hot spots in the house but also excessive condensation inside the unit. Over time this would have developed in mold. According to their diagnostic report a second unit was not necessary. In contrary, the existing unit should also be able to cool the additional space. This saved me a lot of money. They were able to re-duct some portions of the system with the correct duct diameters and installed half a dozen dampers. A second visit free of charge was necessary to balance the system very efficiently. In addition the unit runs quieter. Their crews were upmost professional, punctual and courteous.

Read full review of Hopkins Air Conditioning and 4 comments
Hide full review
4 comments
Add a comment
P
P
P. Heidenreich
Verified customer This complaint was posted by a verified customer. Learn more

I had Hopkins install my new AC in May . This is the 2nd new AC unit I have purchased through them. I came back to Hopkins because I can't say enough how professional, trustworthy and nice the staff is. Once again for my new AC I put full trust in Hopkins AC and those who work for them and I am not disappointed.

K
K
K. Leffler
Verified customer This complaint was posted by a verified customer. Learn more

We've used Hopkins AC for 10 years and have always been happy.

D
D
D. Purdy
Verified customer This complaint was posted by a verified customer. Learn more

Hopkins service person, Louis, was very knowledgeable and professional . I would highly recommend Hopkins and Louis for your air conditioning needs

G
G
G. Cormier
Verified customer This complaint was posted by a verified customer. Learn more

Very reliable and professional A/C service Company! Competitive pricing policy! Lou Ichel

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Hopkins Air Conditioning Had signed up with Hopkins Air Conditioning to do maintenance every 6 months

Had signed up with Hopkins Air Conditioning to do maintenance every 6 months. Their program debited my credit card for the 2 years I was with them.
The last time in April they came to do the 6 month maintenance. After he left, the one unit downstairs was no longer working. Same technician came and made it work. A week later my engineer neighbor noticed that there was water pouring out from the emergency holes under the eaves. I called and asked not to send me the same technician. A new one came and again had to do the maintenance because the one done 2-3 wks before was not done right. He also replaced the two switches that were faulty and I had been told before they needed to be replaced. He also told me that one of the trays was full of water which should not have happened considering the recent maintenance.
He supposedly had to flush the system, vacuum, etc. He also reiterated that the blue lights were burnt and should be replaced. Also explained a new system which he recommended that was more effective than the 2 blue lights. When he quoted me $3,000 I told him that I would not spend that. I then got a quote from Hopkins Manager Chuck for the blue lights with a 30% discount.
In speaking with the last technician he told me that the company had different levels of technician. The one originally was "maintenance" and since they get less money they are the ones sent out for maintenance. This second one, Luis, told me that he was an engineer and sent out when problems. He, however, was being switched to sales. I now understood why he was trying to switch me from 2 bulbs installed for $278 to the carbon system for $3,000.
I gave Luis my card that has my email, address, and phone numbers so he could email me the quote for the expensive system in the event that I would change my mind.
A day later I received an email from Hopkins cancelling my monthly maintenance agreement. When I emailed back not understanding why, Chuck emailed me that in speaking with Luis, he had told Chuck that I had given him my card so that I could use him directly and bypass Hopkins.
I responded to Chuck that there are two sides to every story and that he needed to find out from what actually transpired. Got no answer.
Meantime my May maintenance was charged to my card on May 9th. I went out by my A/C units and saw that there was a big hose left alongside them. I emailed Chuck who had Luis call me and said it was not Hopkins' hose. I also informed him that the nozzle of my hose on my reel that is always in front of my house was missing. Luis said that he did not remove the nozzle either.
Chuck sided with Luis and said that the hose was not Hopkins'. It is an industrial big hose, not mine nor anyone else's and appeared after Luis left. Chuck agreed to refund me $10 for the nozzle and to discard the hose as it was not Hopkins'. A check for $10 arrived which I have not cashed because when I went to get rid of the hose, I found the nozzle on the side of the house buried in the grass. It must have walked there.
I sent Hopkins an email telling them that the nozzle appeared and that I would be returning the check but that I would need a refund for the $31.50 for the May maintenance they charged my card. Before the $10 check arrived I answered Hopkins after they suggested they would send me another check for the difference of the maintenance charged.
I have the uncashed check for $10 but have not received the difference in another check.
I have never dealt with a vendor that after doing the poor job, offends a customer by believing what an employee fabricates.
If there is a minus star on the rating, that is what I would give them. It is supposed to be in business for 30 years and family-owned. The owners should be made aware of this mistreatment and poor service. Interestingly, Hopkins Air Conditioning just sent me a request to review them based on the service they provided. Obviously, nobody made the owner aware of what happened.
Aside from not recommending them, I want the refund for the May maintenance service shown on my credit card or sent in the form of a check. If they send the difference, I will cash the $10 check; if they send the full amount, I will return the $10 check to them.
Good riddance.!

Read full review of Hopkins Air Conditioning and 4 comments
Hide full review
4 comments
Add a comment
K
K
K. Miller
Verified customer This complaint was posted by a verified customer. Learn more

We have had Hopkins service two apartments since 2003. They have always given us excellent service.

The have excellent management, office staff and technicians. They are a great organization all the way through. They do what they say they're going to do, on time and on budget. We highly recommend Hopkins. You can't go wrong.

L
L
L. Greenholt
Verified customer This complaint was posted by a verified customer. Learn more

Hopkins Air Conditioning did a fantastic job with rebalancing my residential AC system. I live in a 2 year old house. Some rooms furtherest away from the AC unit where much hotter than the ones close by. I consulted Hopkins after I gave up on the company that installed the unit initially and rejected several other quotes that were would not provide guarantee to resolve the issue. I was interested in a second AC unit since I also wanted to air condition an additional enclosed former garage. But with their sophisticated Air diagnostic equipment Hopkins diagnosed that the duct system was incorrectly installed. This resulted in an inadequate air-supply but more important insufficient air return. The AC compressor was essentially suffocating. Not only resulted this in hot spots in the house but also excessive condensation inside the unit. Over time this would have developed in mold. According to their diagnostic report a second unit was not necessary. In contrary, the existing unit should also be able to cool the additional space. This saved me a lot of money. They were able to re-duct some portions of the system with the correct duct diameters and installed half a dozen dampers. A second visit free of charge was necessary to balance the system very efficiently. In addition the unit runs quieter. Their crews were upmost professional, punctual and courteous.

B
B
B. Krajcik
Verified customer This complaint was posted by a verified customer. Learn more

I have used Hopkins for decades. Their scheduled maintenance always includes advance warnings of upcoming wear and tear that will need to be addressed. They respond within reasonable time to emergency situations. All of their representatives are courteous and accomodating office and service. They are trustworthy keep scheduled appointments; perform and leave the site clean. I highly recommend Hopkins.

J
J
J. Mosciski
Verified customer This complaint was posted by a verified customer. Learn more

On his first visit saved me from a proposed repair costing $700. He gave me good advice this time on a repair that was needed. I used this company to install a new AC system in 2015and have been pleased every time I have used them.

Hopkins Air Conditioning Complaints 0

Looks like Hopkins Air Conditioning has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Hopkins Air Conditioning, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Hopkins Air Conditioning Legit?

Hopkins Air Conditioning earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Hopkins Air Conditioning stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Hopkins Air Conditioning's reputation as a trustworthy leader in their field. Customers can rely on Hopkins Air Conditioning's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Hopkins Air Conditioning. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hopkins Air Conditioning has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Hopkins Air Conditioning has claimed the domain name for hopkinsair.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Hopkinsair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

About Hopkins Air Conditioning

Hopkins Air Conditioning, found at hopkinsair.com, is a reputable HVAC company that provides top-notch cooling and heating solutions. With their extensive experience in the industry, they offer a wide range of services, including installation, repair, and maintenance of air conditioning systems. Whether you need assistance with residential or commercial projects, Hopkins Air Conditioning has got you covered. Their team of skilled technicians ensures efficient and reliable service, ensuring optimal comfort for your space. Trust Hopkins Air Conditioning for all your HVAC needs, as they prioritize customer satisfaction and deliver exceptional results. Visit their website today to learn more about their services and schedule an appointment.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hopkins Air Conditioning Contacts

  2. Hopkins Air Conditioning phone numbers
    +1 (561) 656-4255
    +1 (561) 656-4255
    Click up if you have successfully reached Hopkins Air Conditioning by calling +1 (561) 656-4255 phone number 0 0 users reported that they have successfully reached Hopkins Air Conditioning by calling +1 (561) 656-4255 phone number Click down if you have unsuccessfully reached Hopkins Air Conditioning by calling +1 (561) 656-4255 phone number 0 0 users reported that they have UNsuccessfully reached Hopkins Air Conditioning by calling +1 (561) 656-4255 phone number
  3. Hopkins Air Conditioning emails
  4. Hopkins Air Conditioning address
    5403 N Haverhill Rd. Suite 231, West Palm Beach, Florida, 33407, United States
  5. Hopkins Air Conditioning social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.