JW Heating and Air’s earns a 4.5-star rating from 18 reviews, showing that the majority of homeowners are exceptionally satisfied with HVAC services.
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Benny serviced my air conditioning system even though I complained about equipment failing especially the air purifier light keeps going out
Benny serviced my air conditioning system even though I complained about equipment failing especially the air purifier light keeps going out. He didn't argued but proceeded to take it apart and show me the issue. He replaced the parts needed. Now I feel safe.
Gerardo was excellent in every respect
Gerardo was excellent in every respect. And in this case I mean every respect: he interfaced with a busy dispatcher, got the problem identified and corrected and kept management focused thru a complex, costly process. He made the job run smoothly for his company and his client.
The complaint has been investigated and resolved to the customer's satisfaction.
Benny went above being helpful explained everything that needed to be done.
Benny Great service as always. Appreciate the expertise and assistance.
Benny was excellent. He answered all my questions and got done everything I needed. Friendly, very knowledgeable an efficient.
Benny did what he said he would and I'm pleased with the service.
Victor came out explained everything and even showed me all the readings so I could literally see the problem
Victor came out explained everything and even showed me all the readings so I could literally see the problem. Unfortunately it wasn't a cheap fix but it wasn't a disaster either. Overall a 100% professional experience. And they were able to schedule us the next day... in a heatwave.
Benny was very thoughtful kind and companionate. He listened and explained clearly what he was doing.
Benny Super thorough and helpful service! Lovely person to deal with. Thank you!
Benny thank you for being kind alert and so kind. You have such a good work ethic.
Benny was perfectly on time and a pleasure to work with
David *** from JW heating & Air did a super job of letting us know the very best system for our house!
David *** from JW heating & Air did a super job of letting us know the very best system for our house! I would highly recommend him for any of your heating & air needs. Also he was on time and had the courtesy to call us when he was about 30 minutes from meeting.
*** & Miriam
The complaint has been investigated and resolved to the customer's satisfaction.
Benny did a great job very understanding and a good listener. He made my day.
Benny did an exceptional service on my heater he also had time to entertain my little daughter as he went about working. I liked that.
Benny was very articulate kind and resourceful he explained everything and got on with his job.
Benny was very polite and helpful, cleaned up after himself. Wiped all around him and left place the way he found it.
Benny arrived with booties in hand to enter my house
Benny arrived with booties in hand to enter my house. I appreciated that he had booties. He was thorough going through the diagnostic steps in checking out the equipment. He was also very very helpful in assisting me to speak with NEST because my thermostat stopped working with the wifi and my phone app.
Plumbing services from Paul the plumber were excellent!
Plumbing services from Paul the plumber were excellent! He made sure everything was working well , no matter how long it took. He was able to fully unclog my sinks unlike other plumbing services we've used. He also gave helpful advise to maintain my plumbing. We certainly appreciate your work ethic, Paul!
Paul was courteous and professional and found solutions to our issues that other plumbers could not
Paul was courteous and professional and found solutions to our issues that other plumbers could not. His work is first rate. He is very Covid aware, even sanitizing areas in the house he may have touched and wore a mask and boots all day. He is one of a very few repair people that I would call again without hesitation.
Benny arrived on time when promised he explained what he was going to do
Benny arrived on time when promised he explained what he was going to do. As he started his service he noticed that my air conditioning unit outside was not working. He quickly took the top cover to the fan motor explanied that the compressor was hot and not working. He cooled the compressor reset back and started the system all that with out complaint.
Gerardo and Josh of JW Heating diagnosed the problem with my condenser from listening to a grinding noise from the audio of a video we took
Gerardo and Josh of JW Heating diagnosed the problem with my condenser from listening to a grinding noise from the audio of a video we took. Gerardo came back out yesterday and replaced the defective parts under warranty. He was very friendly, informative and responsive. He wore a mask, gloves, and booties when in our house and was respectful of our concerns. Five Stars
My furnace and AC unit was installed by JW Heating and Air
My furnace and AC unit was installed by JW Heating and Air. Their experience technicians did a great job in my house. It passed *** inspections with no problem. I have the system for a year now and I like it.
The maintenance service person, Gerardo, was prompt, professional, and knowledgeable in conducting the routine check of my furnace and AC. Everything is in top shape.
I had a young man by the name of Peter, he is a technician for jw air n heat, and he was the best service technician I've had from jw, so I like
I had a young man by the name of Peter, he is a technician for jw air n heat, and he was the best service technician I've had from jw, so I like to Commend peter a 5 star on his job performance he did today in my home service, for my next service if I can have Peter this service technician come out for my next service I will always stay with jw. Thank you peter for well done service, god bless you.
The complaint has been investigated and resolved to the customer's satisfaction.
My AC unit was leaking so I had to turn it off and during this heat wave it was a huge NO NO
My AC unit was leaking so I had to turn it off and during this heat wave it was a huge NO NO.. called after reading AngeList reviews and they were able to send a Tech same day... Christian was very helpful, he explain the issues with the unit, he even took pictures of the damaged parts and showed them to me. He wore his mask and booties all the time he was inside the house and was very professional. I'm very happy I found JW Plumbing, Heating & Air.
We called in the morning and the technician arrived the same afternoon
We called in the morning and the technician arrived the same afternoon. Victor was amazing. In just a few hours he identified the problem with our AC unit and had the parts necessary to repair the unit on hand. He shared his professional opinion and didn't appear interested in price gouging - he was not pushy about spending lots of money and offered realistic expectations for how long the repair should last.
Additionally, without requesting, Victor wore a mask and booties at all times and limited his interaction within our house to only what he needed to touch. Highly recommend JW and especially, Victor, for your HVAC needs.
The complaint has been investigated and resolved to the customer's satisfaction.
My old Lennox system Heating and Air had worked great for 19 years with no problems except to change a filter
My old Lennox system Heating and Air had worked great for 19 years with no problems except to change a filter. It used freon so I had it replaced and the new unit which they said I needed (a 5 ton instead of a 4 ton) installed by JW with new ductwork and everything . I had to have a whole new unit installed a year later. For a year, I had to have multiple service calls regarding one thing or another with the vents and system - most times with a different technician so one hand didn't know what the other hand had done and I was not pleased at all. Then when we had rain, my roof leaked where the unit was installed on the roof. Had to have a roof repair and repair on the ceiling. JW paid for it, but I am not happy with their work because of all the hassle it causes. Yes their technicians are polite, but I want installers and techs who are competent and can fix a problem in one visit. And honestly, I don't think I'll ever buy a Lennox product again. Wish I could like them more, but it's not possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Our AC was running constantly and was leaking water near where the blower and furnace are located
Our AC was running constantly and was leaking water near where the blower and furnace are located. I found JW Heating and Air through recommendations on NextDoor and researching their excellent customer reviews on various sites. Scheduling a service call was easy; the scheduling staff person was professional, friendly, as was able to schedule a service call for the next day. Christian, the service technician, was outstanding! Very knowledgeable and professional and observant of all COVID-19 precautions. He explained what he was looking for and what he found throughout his assessment of the issues with our AC. The water leaking was due to a backup in the main drain and there was not a secondary drain. The AC was also low on refrigerant. The unit is old and uses the refrigerant that is now banned in CA due to environmental regulations. I also discussed with Christian some issues we were having with the furnace, which is also old and not energy efficient at all. Even before the call I had already anticipated that we would likely need a new AC and furnace. Christian answered all of my questions about the AC and furnace. He cleaned out the clog in the AC main drain as a temporary fix. I immediately scheduled a followup appointment with a technician from JW's installation department to get a quote for replacing the AC and furnace. I will get a couple of other quotes just to compare prices but am confident that JW's quote will be competitive and I know that their service technicians and installers and the office staff are the best.
I called JW Heating & Air to inspect my old furnace because it was making a loud "pop" sound after each run
I called JW Heating & Air to inspect my old furnace because it was making a loud "pop" sound after each run. JW's prompt service led to the discovery of leaking carbon monoxide from the cracks within the old unit and disconnected pipe to the unit. Christian was prompt, professional, and knowledgeable in servicing the product.
I did my homework and check various Heating and AC licensed contractors before finalizing my contract with JW Heating & Air to install a new furnace and AC for my home. Ted C. was the representative who thoroughly explained the products and service contract. He listed different options to my preference and survey the needs of my home. The 2 days installation was completed by 3 technicians - Ernesto, Felipe, and Ramon. The best professional, knowledgeable, and experience crew you will experience. They are hard-working, efficient, and timely. Their works are professional quality, and they make sure that your home is tidy and clean before and after the project.
When you are in needs of office support, Denise is around to ensure that you are well taken care of and promptly reply back to your questions. She will treat you like a value customer. Her warm, caring, and friendly voice will make you feel like a family member.
My project took 2 days to complete and a visit from State and city inspectors. This is anticipated for project to be done properly and in accordance with the State and city's codes. When finding the right vendor for your furnace and AC, don't get too fixated on the bottom-line cost. It is imperative to also consider the knowledge and quality of service, efficiency of the unit, and the right unit for the size of your home. I recommend JW Heating and Air because they live up to their reputation of honesty, integrity, and value in delivering a competitive and quality service in their industry.
The complaint has been investigated and resolved to the customer's satisfaction.
JW Heating and Air Complaints 2
I had a technician from JW Heating and Air come to my house on *** to inspect my furnace and air handling system
I had a technician from JW Heating and Air come to my house on *** to inspect my furnace and air handling system. They charged me *** for the inspection. The technician said that the air supply ducting needed cleaning and gave me a proposal for the service, which would cost *** I asked them to have the service department contact me to schedule a date and answer my questions about the proposed work. To my surprise, they charged my checking account *** for the work before it was even done. I immediately contacted JW and asked them to reverse the charge. They responded on the same day and said it was a "mistake" and would reverse the charge. However, I believe this was not a genuine mistake. If I hadn't carefully reviewed my checking summary, the charge would have gone through. This is not a good business practice and it left me with a negative consumer experience.
The product we bought from this company wasn't installed right according to the manufacturer's instructions, and the people they sent to fix it
The product we bought from this company wasn't installed right according to the manufacturer's instructions, and the people they sent to fix it didn't actually fix anything. We spent a lot of money on a new HVAC system for our house. The salesperson said it would take 3 to 4 days to install, but it ended up taking 2 and a half weeks. The installers kept making mistakes during the installation, and they even damaged our ceiling. They didn't offer any compensation for the damage they caused. We had to call them multiple times to come and fix the system because it wasn't installed properly. Our most recent problem is that the brand new system has a coolant leak and it doesn't cool the house at all. We called another company to get a second opinion on the installation, and they found that other parts of the system were installed incorrectly. They also discovered that the system had no refrigerant and it was leaking. Now, JW Heating doesn't want to fix the issues or reimburse us for the repairs we had to pay for because they messed up the installation.
Is JW Heating and Air Legit?
JW Heating and Air earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for JW Heating and Air. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
JW Heating and Air has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Jwheatingandair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jwheatingandair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a jwheatingandair.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- JW Heating and Air protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to JW Heating and Air has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
About JW Heating and Air
One of the key factors that sets JW Heating and Air apart from its competitors is their unwavering dedication to providing top-notch service. The company understands the importance of a comfortable and efficient home environment, and they go above and beyond to ensure that their customers' heating and cooling needs are met with the utmost care and expertise.
JW Heating and Air offers a wide range of services to cater to the unique requirements of each customer. Whether it's installing a new HVAC system, repairing an existing one, or providing regular maintenance, their team of skilled technicians is equipped with the knowledge and tools to handle any job with precision and efficiency.
What truly sets JW Heating and Air apart is their commitment to using the latest technology and industry best practices. They stay up-to-date with the latest advancements in the heating and air conditioning field, ensuring that their customers receive the most innovative and energy-efficient solutions available. This not only helps customers save money on their energy bills but also reduces their carbon footprint, contributing to a greener and more sustainable future.
Furthermore, JW Heating and Air takes pride in their exceptional customer service. Their friendly and knowledgeable staff is always ready to assist customers with any questions or concerns they may have. From the initial consultation to the completion of the project, they strive to provide a seamless and stress-free experience for every customer.
In addition to their outstanding service, JW Heating and Air is also known for their competitive pricing. They understand that heating and air conditioning services can be a significant investment, and they work closely with customers to find the most cost-effective solutions that meet their needs and budget.
Overall, JW Heating and Air is a trusted and reliable choice for all heating and air conditioning needs in the Los Angeles area. With their commitment to excellence, cutting-edge technology, and exceptional customer service, customers can have peace of mind knowing that their HVAC systems are in capable hands.
Overview of JW Heating and Air complaint handling
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JW Heating and Air Contacts
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JW Heating and Air phone numbers+1 (626) 986-3553+1 (626) 986-3553Click up if you have successfully reached JW Heating and Air by calling +1 (626) 986-3553 phone number 0 0 users reported that they have successfully reached JW Heating and Air by calling +1 (626) 986-3553 phone number Click down if you have unsuccessfully reached JW Heating and Air by calling +1 (626) 986-3553 phone number 0 0 users reported that they have UNsuccessfully reached JW Heating and Air by calling +1 (626) 986-3553 phone number
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JW Heating and Air emailsinfo@jwheatingandair.com99%Confidence score: 99%Support
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JW Heating and Air address313 W 31st St, Los Angeles, California, 90007, United States
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JW Heating and Air social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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Benny serviced out furnace today and did a fine job well knowledgeable and a good listener. Thank you
Benny was extremely knowledgeable very kind and understanding he quickly assured me that the unit is safe once he unplugged it. He was a joy to speak with.
Benny was very professional and very nice. He answered all my questions. Only good things to say.
Benny very professional very open and explained everything in detail along with pictures. In the whole ten years no one as seriously spoke about the duct cleaning.