Shanklin Heating And Air Conditioning
Reviews and Complaints

Tom was an exceptional technician. He checked all critical components of the air conditioning unit and made sure filters were changed. Tom is professional and presents himself as a qualified technician. He is also personable. I would not hesitate to recommend him for service and hopefully Shanklin provides him recognition since it is hard to find qualified, professional technicians like Tom in today’s labor market. I would also recommend Shanklin. They follow up for service and I have never experienced anything but the best from this company.

Im new to the Shanklin family of customers. Thus far im am very pleased with our relationship. They installed a furnace and air conditioner for me in 9/20. I felt the installation and price was super. However, one of the couplers on the gas line to the furnace was bad and they had to come back to replace it. George and Tom, the service techs were great and answered all my questions. I was slightly disappointed that the install team left with a leaking coupler. Shanklin was very easy to work with in solving the issue. 4 stars due to leaking coupler.

I prefer to deal with people who are outstanding in their respective professions. I have a skilled and trusted doctor, mechanic, accountant etc. Now I have a skilled and TRUSTED heating and cooling professional. Jared is extremely knowledgeable, articulate and approachable. Precisely the skill set I appreciated but seldom encounter. I was also impressed with his respect for Shanklin Heating and Air Conditioning and the equipment and services they provide. Simply put, Jared put my mind at ease while I was making a significant purchase. Thank you

Since we moved into our condo the end of February, we have had three different technicians here for different reasons. A Brandon, a J.D. and another man whose name i don’t recall.. Each one was professional, helpful and polite. The girl in the office was nice too, enough so to laugh at my jokes. Also each technician place the blue shoe covers on when in the house. That gesture was very much appreciated! I think we have found a heating and cooling company we trust and stay with for a long time. Thank you very much Shanklin Heating and Air Conditioning ! Sincerely

What a wonderful company! Becky in the office was friendly and thorough. I received a text with details about my appointment as soon as it was set up and also another text message right before my appointment time with a picture of the technician who would be servicing me. Dale T was very professional and knowledgeable, showing and explaining things to me. He was able to find the parts I needed - after being told they were back ordered and had it fixed even before the end time of my appointment window. I feel blessed to have called them and I would definitely recommend them to anyone!

George arrived within a few minutes of the appointment time (the arrival text is a nice feature) and went right to work, which I appreciated since I left work to make the appointment. He quickly assessed the problem and gave me options and a quote for each within a very short time. He shared his knowledge and made a recommendation based on his experience working with HVAC systems. For anyone not familiar with this type of equipment, it is very beneficial and allows you to make an informed choice rather than pick what is “cheap and easy”. Although, he couldn’t immediately fix the problem, I would recommend Shanklin.

Perry and Vince arrived as scheduled and completed the job professionally. Upon arrival, Perry explained their goals and based upon what I can determine, they completed those goals. Upon completion of the job, Perry explained what they found and issues resolved. He asked if I had additional questions or concerns about the job they had completed. Having none, Perry thanked me, said to call if anything came up later and they would happily come back out and address any concerns. Professional service from a customer oriented company starting with Connie who took my original call for service. Shanklin works for me!

They were amazing. Our air conditioner stopped blowing suddenly on Wednesday night. Thursday morning I called another place that wasn’t very responsive and wouldn’t have been able to come out for almost a week. I called Shanklin and they were able to schedule me the next day. Shortly after they called to happily tell me they were ahead of schedule and could get me in same day. James came in and found the problem right away and was able to offer really helpful advice. The issue was easily resolved within 24 hours and our air is back to working the way we hoped. I would highly recommend them to anyone. They were incredibly kind and helpful.

I had been suffering from allergies and I knew that my duct system needed a good cleaning. It had been several years! I was looking for a good company that I could trust. Shanklin did an amazing job! They got me in right away - the next day actually! They were very professional, thorough, and friendly! They took before and after pics of the vents and ducts. I couldn’t believe the difference it made in my breathing. I feel so much better! It was worth every penny! Please don’t hesitate calling Shanklin. The ladies in the office were really nice and easy to talk to and made the process very smooth! I will continue to use them for the future!

Very good service I called Monday morning they installed Wednesday same week. In between 2 holidays Christmas and New Year’s Day. Clean up was very good. Showed us the equipment and how to replace filters. I got a dehumidifier on my furnace and they forgot to turn hot water tank back on so I called they helped me over the phone to show me how to turn pilot light back. My old furnace was 60 years old my new furnace is so quiet my refrigerator is louder than my furnace. They did everything asked of them and repaired old duct work seals. The new duct work blends in nicely with old duct work. Great experience! Employees were very nice and respectful.

We were very pleased with the help we received from Shanklin Heating and Air Conditioning. They were the only company we contacted who happily provided a cost estimate and approximate timeline for the work we requested. Their service reps, Nate and Logan, were professional and friendly, replacing our water heater quickly and efficiently. They took great care to protect our carpets and removed our leaking water heater without a drop of water left behind. Shanklin’s quoted cost estimate was spot on at the completion of the job with no unexpected upcharges. Hooray! We would happily recommend Shanklin’s to anyone in need of a water heater replacement.

I am a first time customer and needed a thermostat replaced. George called to say he was on his way. Arrived 45 minutes later. Didn't mind that so much afterwards because he was very professional and he had the job done in a timely manner. I appreciated the fact that he made sure that the furnace worked properly after he replaced the thermostat instead of just leaving after the installation. He also asked if I had any questions or concerns. I didn't feel rushed. It was just a small job but I feel confident in having George or any of the others install our next furnace when the time comes. Keep doing what your doing. So many other companies are not near as knowledgeable, polite or professional as you are.

To be honest, I wasn’t too impressed. I realize the HVAC service companies are out there to make money, but I believe I would recommend ideas to service current ac units to extend the life rather than tell me it’s low on Freon and we can’t add r22 because it’s become obsolete. How about we recommend an evaporator core cleaning since we both agreed it’s freezing up and most likely dirty reducing the air flow. Don’t get me wrong, the technician that came out was very polite, but it would be nice if I could exhaust other options before just replacing the ac and furnace. I know eventually it will come to that. Not convinced that it is needed just yet. And when you take the cover off a customers furnace, shouldn’t you put it back on before you leave, not that it’s a big deal, but kinda shows me someone was in a hurry to leave.

I have been using this company for a number of years. From day one, the same maintenance man came out twice a year for the furnace and air conditioning. This year when I called I was told that person was on vacation and we scheduled a later appointment to accommodate his return. Then they called me to ask if I'd move up said appointment and I agreed. Today I was informed another person would be coming to my house and that they had no record whatsoever of my ever requesting the particular maintenance guy after ALL THESE YEARS. Guess I was more loyal to this company than they were willing to be to me. That's okay, though, because I was getting a little tired of this company and wanted to switch to a competitor who has the same ComplaintsBoard.com as this company. Just goes to show how difficult to impossible it is these days to trust any company. Obviously I will never recommend this company to anyone!

George came out to do annual maintenance on our AC unit. I appreciate the text ahead of timing saying he was on the way as well as showing his picture. He also called, as requested, when he arrived so as not to wake up my daughter by knocking on the door. He was able to show me some additional programming features of our thermostat that I didn’t know we had which saved us buying a smart thermostat unnecessarily. In general, I think the communication and promptness of customer service at Shanklin is top notch. The only thing that was confusing is that the visit was free. Apparently we receive a one time free spring and fall tune up since we purchased our system new last year. This was a very pleasant surprise! However, confusing because we had been encouraged to sign up for the monthly maintenance plan when setting up the appt. and if we hadn’t done that we were told it would cost $99. So maybe just a miscommunication that we were suppose to receive this and a fall tune up for free?

I solicited quotes for AC service via Home Advisor and Shanklin contacted me very quickly. My experience was very positive beginning with customer service. This customer service group is one of the best that I have experienced period. So kind and very upbeat and all about the customer. Very informative and actually seemed to care. I was given the name of my tech and when he would arrive and what he would do. Additional services were offered by customer service and were fully explained but no pressure to purchase. My tech arrived ON TIME and did exactly what I requested and was informative and very nice and pleasant. He let me know what was going on with my system and let me know where to go from there and customer service followed up with me the next day. All around professional and customer centered which is pretty darned awesome, period. I was pleasantly surprised and very satisfied that I decided to be serviced by this company and will call them for future service/repair and recommend them to others in a heartbeat.