Hostess Brands’s earns a 1.0-star rating from 810 reviews, showing that the majority of snack cake enthusiasts are dissatisfied with sweet treats.
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Twinkies and ding dongs
I purchased a box of Twinkies and upon opening I found three Twinkies were not wrapped, dried out and solid as a rock. One had a partial wrapper on it but was also rock hard. I called the Hostess hotline and was told that this often happens if a wrapping machine malfunctions. I was mailed a coupon to cover my cost. With the coupon, I purchased a box of Ding Dongs. Upon opening the box, I discovered about half of the Ding Dongs were not sealed in their individual bags and were dried out. I will no longer purchase ANY Hostess products due to their extremely LOW or NONEXISTENT Quality Control.
Desired outcome: Don’t send me any more coupons, fix your QC.
Hostess chocolate donettes
I purchased a bag of chocolate donuts hostess brand this morning they were not due to expire until oct 12 2023 I ate a few of the donettes but noticed that there was hair growing under one of them. i still have the bag of them i am infuriated what if my daughter would of ate some of these and became sick! the numbers on the back are oct 12 2023 K [protected] 00:04 D3
the sku is [protected] 0
Desired outcome: I would like my money back and free donettes that are not molded, i will inform what location and store they were sold from if desired.
Devil's food zingers
I bought a box of Hostess Iced Devil's Food Zingers tonight, Sept 20, 2023 at Walmart, store #01491 at 1500 N. Jefferson Way, Indianola, Iowa at 18:59 CDT for $3.48. There were only 9 cakes instead of 10. The box was not damaged or opened & the nine cakes were still individually sealed. The bar code is
[protected] 1. The code on the side of the box reads:
Best by Nov 16 2023
K [protected] 24516:30 S
Desired outcome: Either a full box or a refund.
Hostess twinkies banana
I was eating one of your twinkies and bite into something that is black. Not sure what it is, but it is disgusting. Needless to say I was sick afterwards. All I can say is I would like to know what this was in my Twinkie. And as it stands now I will never purchase any hostess product again. I have added pictures of what I bite into, plus a picture of the box.
Desired outcome: I would like to know what it is. Plus reimbursed for the box of twinkies and not a coupon for another box. As I will not be buying any hostess product. Mike
Bad product spoiled food made me sick
To whom it may concern:
I am writing to express my dissatisfaction with a product hostess cupcake zinger
3 pack.
Unfortunately I purchased old food that may have made me sick to my stomach.
9/18//2023 around 12:03 pm I purchased a cupcake for myself felt my sugar dropping low and wanted to get some sweet carbs real quick, bad decision I did not pay attention and ate the cupcake last bite of the 1st one tasted kind of funny driving did not pay attention to the look of it (was taken right out the package) at the stop light I had a chance to glance down and saw that the whole entire package was full of mold. I started to look for the best sale by date and there was nothing on the package. 1st clue something is wrong all food has a sale date marked or stamped on the package
Desired outcome: pay more attention to your products and make sure QC inspects package for date etc.. I have taken pictures to back up this issue
Hostess kazbars
Purchased Hostess Kazbars from a local Walmart, 262 Cordele Rd Albany GA today 09/10/23 for a pickup order. The snack cakes were dated July 17, 2023 and hard as a cracker. The cake, itself, wasn't even put together correctly, the top and bottom were totally misaligned. This was a first time purchase, very disappointing, it looked nothing like the picture.
UPC code [protected]
Please see attached pictures.
Desired outcome: Someone to be more responsible for removing these items from shelves.Hostess should be responsible for shipping poor quality products that appear to look nothing like the pictures representing them.
Counterfeit Sugar
My all-time favorite delicacy from Hostess is Ding Dongs. After being away from it for over a year, I bought it from King Sooper to indulge in these traditional cakes. After discovering that it tasted strange, I looked up the ingredients and discovered that Hostess had successfully shifted from sugar to high-fructose corn syrup! I ate three of them and was unwell the following day. I felt weak, had a headache the next day, and was sick to my stomach. I found it hard to accept that Ding Dongs were causing adverse effects. Perhaps it came from something else I ate, I reasoned. I therefore abstained from eating three cakes for a week, and the same side effects occurred! Why were you unable to use sugar as a traditional receipt? There is absolutely no reason and no excuse to use HFCS instead of pure cane sugar! There is evidence to support the claim that HFCS causes illness and obesity in humans!
Desired outcome: Switch back to traditional pure cane sugar and make America Healthy Again!
Ding-dong
Ding Dongs purchased from Amazon in August of 2023 had a very strong chemical taste and smell. Not sure what additional information you need for this to be considered an actual complain, but I feel my health and well being may be in danger due to one of your products. That you have no way to contact you on a Sunday is unacceptable, especially considering the huge number of these "chemical flavor/smell" issues posted online.
Desired outcome: There are a LOT of these complaints out there, please at least take a look and see if your machines aren't getting rinsed correctly or maybe injector lines? Can't afford to go to the hospital, hope this doesn't kill me.
Hostess cupcakes ding dong
I purchased a box 10 hostess dingdong‘s Saturday Aug 26 from my local Walmart grocery store. The first hostess dingdong I ate was fine and tasted normal however on Tues Aug 28, I bite into another ding dong. Immediately after I bit into the dingdong, a strong chemical gas smell came from it. I am mediately, brushed my teeth, rest my mouth and wrapped the hostess in a sandwich pack. The smell from the dingdong was so intense. It gave me a headache and throat, irritation. I call the FDA and local Walmart ( no one ever answered ) and hostess customer service number. The smell was so intense I’m confused this actually made it out of the factory .( 140219 ) I think maybe the lot or package number don’t see no other number on the box.
Desired outcome: These items need to be pulled from the shelf is very unsafe to assume something that smells so strong with chemical and I need to be reimbursed
Chocolate and powdered donettes
8/29/23
Do not buy, you will be wasting your money. I'm so disappointed. I used to love the chocolate donettes but the no longer taste worth eating. The chocolate covering is watered down and barely covers the donettes. The white powdered donettes have a chemical smell and taste. The package states contains bioengineered food ingredients. what is that? Do not waste your money. I'm done with hostess brand. Buy the Walmart chocolate donettes, they taste good and are actually coated with chocolate, a thick layer of chocolate. Any other brand would probably be better than hostess. Soooo disappointed.
Desired outcome: They change their recipes back to the original recipes and go back to the better and real ingredients so they taste good again.
I agree with you wholeheartedly! I was researching why they tasted different when I saw your comment. I will NEVER eat them again while they contain bioengineered food ingredients! The first time I saw that on my bag I was eating a chocolate donette and it turned my stomach! I hope they read these comments and go back to the OLD RECIPES which are "healthier" and TASTE MUCH BETTER!
Hostess Zingers
8/25/2023 I opened a Zinger and it was stale. It was hard and the icing inside was yellow. This is not the first complaint i have submitted to hostess about there product. I have on several occasions bought something and it has seemed to be old and not as tasty. If someone can contact me to resolve this issue i would really appreciate it. Thank you and have a great day.
Johnny Dobbs
Iced vanilla zingers
8-22-23
Disappointing bite, spit out your mouth stale!
This must of been on shelf for very long time. The code is unreadable. What’s going on with this company? Its not the first time bought stale products from hostess. Need to watch over distributors that are raking in the cash leaving expiring products on shelves! Spoke with employee that wasn’t surprised. A lot of complaints. No more chance taking, hostess is a no more purchase in my house hold!
Desired outcome: Refund x5
Ding Dongs
I bought a box on August 13th,but I didn't open it until last night. Everything looked normal until I opened the wrapper. It had an old,rotten smell. I thought maybe I was imagining it. I took a bite, and it was firm,not soft. The taste was awful. It tastes dry and rotten. They don't expire until October but something is wrong with it. I don't have a receipt but have included pictures of the box.
Desired outcome: Pull the product or something. These went in the trash. Money wasted
Hostess donettes
my name is Trashon young. I purchased hostess powdered donettes for my daughter on 8/9/2023 at a Walmart location. the bag was sealed completely but when we got home she opened them and told me it smelled weird. so I took a whiff and the entire bag smells like a nail salon. it smells like someone poured a bottle of nail polish remover in the bag. the product is still in date and has no signs of spoilage whatsoever. we are huge fans of hostess products so to experience this issue is extremely disappointing. i would love to continue to be a huge fan. please email me with a response at [protected]@gmail.com
Desired outcome: please either refund my money or replace the product please respond
Hostess mini muffins blueberry
I bought a box 20 muffins/5pouches/4 muffins per pouch, each pouch was to contain 4muffins.
3 of the five packages contain only 3 muffins instead of 4. They were completely sealed.
They were purchased at a local grocery store. There much be a glitch in packaging as this has happened twice before. This box had the most missing, so that is why I’m finally writing.
Desired outcome: To be made correct for everyone’s future purchases. It’s not fair if you pass them out and some people get cheated a muffins!!!!
Hostess powdered donettes
This morning I bought a pack of your powdered donuts. Visually they looked like nothing was wrong. I opened them and started to eat them. In the first bite I noticed that they had a VERY odd taste for a powdered donut. Then I noticed that there was mold fuzz growing on them. I looked at the package and it says the expiration date is 08/15/2023 today is only 08/11/2023.
Twinkie's
Those who did not grow up on hostess Twinkies cupcakes and Ho Ho's do not know the difference but hostess has cheapened their product with their ingredients they raise their prices 40% and if they shrink their product anymore I'll be able to put it in my back pocket talk about a big rip off hostess you've gone from a five-star rating with me down to a two star you're not worth buying I look at the ingredients today you've keeping the product you've cheapen the ingredients you're not the same company
Desired outcome: Go back to the way you used to be you're not a snack cake anymore
DingDongs
I remember growing up and loved eating Ding Dongs I haven’t eaten these in a long time. So I decided to buy them today. Right off the bat they are definitely smaller. As soon as I eat into one I immediately tasted an awful chemical taste and smell. I had to [censored] it out, it took a little while for me to get rid of that awful taste. I definitely will not be being these again!
32 count Variety Pack from Sam's Club
Bought Variety Pack at Sam's Club on 06/22/23. Twinkies have a bad taste, and bad smell, and still have 11 left in box, nothing wrong with the Ding Dongs. Would like the Twinkies replaced. Items were kept in cool dry place, expiration date on wrapper is Aug 01,2023. UPC is following # [protected] 2 on club box. UPC # on Twinkie box [protected] 4.
Desired outcome: Replace Twinkies box with a Family Pack coupon please.
Hostess Danish
I have been buying the Hostess Danish cases at Sam's Club for awhile now. These last few cases (the variations of Danish) have had different issues with - either they're smaller than ones in other boxes or this last case ALL the "Blueberry " ones are way way over cooked and NO cream cheese in them! Up until the last month or so I haven't had issues but this is RIDICULOUS! WHAT IS GOING ON WITH YOUR PRODUCTS? You can see the difference between the 2 - the blueberry are dry burned in my opinion and are super small!
Desired outcome: I would like some kind of compensation for throwing away stuff that isn't cheap because it's nasty! Especially since I can't work and this is my only treat I can afford!
Hostess Brands Reviews 0
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".
4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of Hostess Brands complaint handling
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Hostess Brands Contacts
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Hostess Brands phone numbers+1 (646) 277-1228+1 (646) 277-1228Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone numberInvestor Inquiries+1 (800) 483-7253+1 (800) 483-7253Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone numberCustomer Service
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Hostess Brands emailsmarketing@hostessbrandsllc.com100%Confidence score: 100%SupportHostess@clynch.com100%Confidence score: 100%Media Contact
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Hostess Brands address7905 Quivira, Kansas City, Missouri, 66215, United States
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