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Hostess Brands Complaints 809

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8:48 am EDT
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Hostess Brands hostess powdered donnettes

I bought a bag of Hostess Powdered Donnettes today at a gas station before work. When I opened them and started eating them, I noticed that they are not very fresh. They are kind of hard and taste a little stale. I did look for the sale by date and it does say sale by 10/11/2917, which is today, so that is probably why they taste like this. I usually by th little Debbie mini powdered donuts but the gas station was out so I was hoping that these would be as good, but sadly I was disappointed. I just wanted to let someone know so that maybe these will be better in the future.

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8:31 pm EDT

Hostess Brands hostess donettes

I noticed many expired packages of hostess donettes, chocolate frosted, and powdered sugar. On 10/9/17. At a dollar General store#15110, there were bags of the above products, with dates of: 9/22/17, 10/2/17, 10/11/17. (?)I spoke to a manager at that store, (Melaine). She stated that your product was rotated and stocked by a 3rd party (company). Please check in to this issue. It is bad business, and reflects on your product!

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6:51 am EDT

Hostess Brands hostess snowballs-taste and freshness

I bought this product yesterday (product date/code: BEST BY OCT 14 2017 E [protected] 222 19:35 9) and a friend brought me a pack of a competitors snowballs because she couldn't find Hostess at the store she visited. The competitor is Mrs. Freshley's Jack-O-Lanterns and oddly enough they happen to have the same best by date. I've always purchased Hostess brand snacks over any other because that is what I grew up on. However, over the past several months I have not been satisfied with the products freshness and taste. The Mrs. Freshley's brand definitely were more fresh, tasted better and had a better texture in its components than your brand.

Come on Hostess, you were at one time much better than you are now.

Please take measures to improve quality and perhaps you will get another chance to win back some of your loyal fans.

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7:50 pm EDT

Hostess Brands chocolate chip mini muffins

I previously purchased a box of chocolate chip mini muffins. I opened a package and when I expected there to be four mini muffins in the package there was only three. I was and am highly upset about it. I really enjoy hostess treats but this was just a bad experience overall. This incident happened on October the 5th, I purchased the box of muffins on October 1st.

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5:45 pm EDT

Hostess Brands chocolate cake twinkies

I bought a box of chocolate cake twinkis on 9/29/17 at the cost of $3.00. I opened the box the first twinkie the package was opened and it was dried out. As I am finishing the box there was another one opened and dried out. I was disappointed. Twinkies have always been my favorite so I thought I would try something new nope disappointed. The date on the box was October 3 2017 E-[protected] 211 05:06 L23. Thank you for your time. Also the chocolate cake twinkies are a whole lot smaller than the regular ones

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2:23 pm EDT
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Hostess Brands white fudge ding dongs

Prior to the last one left in the box were good but the very last one was so nasty I had to spit it out. It tasted like some kind of chemicals. Very disappointed I will be afraid to buy these again as it was bitter and smelled like chemicals. the number on the carton is E [protected]:38

What do you put into those Ding Dongs I have never experienced this before Nasty!

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11:00 am EDT

Hostess Brands crunch mini donuts *donettes*

date of incident:today, 10/04/2017
full description of the incident; husband bought me 9.5 oz bag of crunch donettes. He brought it to me from the am/pm convenience store and the bag was not glued shut. There was no traces of glue on the top section on the bag. I pulled out a crunch donette (my favorite) and it was old and crumbly. It looked stale and I made my husband try one. He said it was dry, stale and crumbly.

It doesn't look like the bag was tampered with. I was just saddened that I was unable to eat your yummy goodness. AM/PM stated that I would need to speak or go online to see if you would exchange this bag. This was the last one AM/PM had in the store.

Stamped on the bag:
Best By: Oct 16 2017
E [protected]:08 224

So this is why I am writing you today. I still have the bag if you need it. Thanks for reading!

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6:06 pm EDT
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Hostess Brands apple fruit pie

What a disappointment! I remembered how tasty the apple fruit pie were when sealed a wrapper. I purchased one at a leading grocery store but was surprised to find it sealed in a box. However, much to my dismay, the filling was brown (looked like apple butter). The expiration date on the package indicated that it was best for another month. Have you changed the recipe or do you need to adjust the expiration dates on the packaging?

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1:52 pm EDT

Hostess Brands cherry pie

Hi my name is Sara. [protected] I just got one of your cherry pies at the quick trip on Page ave by Lindberg and it was a mess and inedible. The pie was super dry on the inside. The filling was really dried out and the pie was in pieces. Im not really sure how I want this resolved, its not like I can go get a new one. I just wanted to let you guys know that super old product was on the shelf.

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8:00 pm EDT
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Hostess Brands donettes

I just purchased the powdered mini donuts.
I am sorry say that I was very disappointed. I remember the day when these donuts were nice and soft and we're great!
Today's package was horrible! They are dry and tough. Nothing like they used to be!
I remember when hostess products were what always bought! I know there is a lot of competition out there, Tastykake, for one. I've their donuts and they aren't bad. Entemanns aren't bad either! I was really hoping for a blast from the past! Only to be disappointed. Maybe I should stick with one of the others! (I would like a message from Hostess.

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4:58 pm EDT
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Hostess Brands why can't I find your strawberry cupcakes anymore?

I love your strawberry cupcakes, but Walmart doesn't stock them anymore, for some unknown reason. None of the other local stores carry them either. I even tried to order some, but they're in store purchase only. If I could order them directly from Hostess, I would. They do carry your orange flavored cupcakes though. And I buy them.
Tell me how to buy them.

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10:26 pm EDT

Hostess Brands twinkies and ding dongs

Your Twinkies have reduced in size, they are dense and unfavorable. You cut back to make a profit and your product is now crap. As for the ding songs, I remember when they were wrapped in foil. They were an excellent product for a quick taste of chocolate cake. Now they are no bigger than an Oreo. They are flat and very distasteful. I hope you enjoy your profit because I will never purchase those products again. They stink.

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9:45 am EDT

Hostess Brands ding dong

Hi I just opened a packaged ding dong proceeded to take a bite and noticed a different taste. When I took a look at the ding dong there was mold with spores that had grown at the bottom and inside the cake of the sealed packaged! I was so grossed out! I had just purchased this package a week ago and I just bought two more yesterday and nervous to have anyone eat them.

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12:17 am EDT
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Hostess Brands vanilla iced zinger

I purchased a box of iced vanilla zingers and when i was about to open a cake for my 3 year old i noticed something black was in the cake on the outside. Not sure what it is it feels hard. Box states good until october 22. I just purchased the box. I can send the cake as it is still in it's completely sealed package. I do not feel safe to have anyone eat it as we don't know what this is. Please get back to me what this could be. Thank you

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4:19 pm EDT
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Hostess Brands suzyq's, twinkies &cupcakes

This is as polite as I can be — Today's Hostess products suck.
Since the company has been rescued out of bankruptcy, the products you market are 50% smaller and cost at least 20% more and are as disappointing
as the US Congress and government.
I love Kansas City but, I believe, the city can't brag about Hostess today.

Your bottom line is probably OK and to us consumers again - "Its all about
the money"!
Most recent purchase=Chocolate Twinkies, 9/19/2017, bar code [protected]

Amen!

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Diane Cornish
US
Apr 06, 2018 2:11 pm EDT

I purchased 2 packages of Hostess Twinkies both boxes were supposed to have 10 twinkies in each. I needed 20 for a party so this was perfect. Wrong! To my surprise there were only 9 in the one box! I had to go back to the store and buy another box. What a waste of time!

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8:01 am EDT

Hostess Brands zingers devil's food cake

I bought them and they were moldy i have been sick all day.. They store would give me my money back after over charging me. I have always loved hosstess products and now i am scared to eat them anymore.. I am highly allergic to mold that is why i was so sick.. Also when i went back fo the store to speek to the mananger last night he showed me the box and the date on the box and there were not even close to their experation date.. So why so moldly and yucky.. I was sick for 2days and missed work for 2 days.. I wisb hostess would pay me for tje lost wadges.. Not cool now one of my favorite childhood treats is traumatized..

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9:40 am EDT

Hostess Brands blueberry mini muffins

this is the second time that I've purchased a box of muffins and had issues with the quality and quantity of them. I opened my new box today and the first package had 4 muffins (4! wow!) not only were there just 4 muffins in the package but 2 of them were smashed in halves and crumbs in the packaging.

The box info stamped on it is as below...
BEST BY: OCT 26 2017 $6.64/LB 3.99
E [protected]:31

I purchased the box from Walmart in Sallisaw, Oklahoma on 9/12/17. The outer packaging was not damaged in any way. I'm not complaining to receive a refund, I just want the quality of this product to come back as I love the muffins. Both Blueberry and Banana nut.

Thank you!

Marsha Crow
P.O. Box 353
Marble City, OK 74945
[protected]@gmail.com

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11:36 am EDT
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Hostess Brands cream cheese danish

I purchased this item from common cents on 9/12/17. The item was only bread, there was no filling in this danish at all. After a few bites I opened the entire thing to see that it was only a bread bun. I would like to be refunded for the item as it was missing the entire filling.

Teresa Fender
613 Platte Park Rd
Evansville WY 82636

[protected]@gmail.com

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Kaitlin Christine Kelley
US
Dec 03, 2018 9:24 am EST

I'm highly disappointed in this item. It's like they decided to skip the most important step an add the cream cheese. It's just bread.

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11:45 pm EDT

Hostess Brands hostess mini chocolate muffins

I bought the hostess brand mini chocolate muffins with 8g whole grain per serving. I bought these muffins because they were one of the only things left on the shelf at Walmart in Florida before the arrival of Hurricane Irma... I opened up a bag of the muffins and they had green mold on them! So I continued to open ththe other bags and they all had the mold.. very disappointed .

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12:24 pm EDT

Hostess Brands cupcakes

I purchased on August 20th your Frosted Chocolate Cakes with creamy filling and the product was disappointing. The product had an expiration date of Sep 30, 2017 but the product was already stale. I thought that maybe one cupcake was stale but the entire batch was stale. The icing was so hard that it fell off of the cupcakes. The lot number printed on the box was:
E:[protected] 208 14:11 L31.

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Donettes was posted on Nov 19, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 809 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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