Menu
For Business Write a review File a complaint
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
Reviews and Complaints

www.hostesscakes.com

Learn how the rating is calculated

1.0 810 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hostess Brands Complaints 810

ComplaintsBoard
C
8:01 pm EST

Hostess Brands Snoballs

These snowballs are normally really soft and good these were very stale tasting and disappointing. I bought at a local Walmart in Houghton lake Michigan says best by January 15 of 2023 they were not good. The package says j11012100305 only had them for about 4 days before I tried them not sure if packaging was damaged before purchasing very disappointing I love these.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
B
2:03 pm EST

Hostess Brands Glazed chocolate ding dong bouncers.

Your ding dong bouncers would have been great, except 2 out of 5 packs only had 2 bouncers instead of 3 and a third pack had an open end, so they were VERY dried out and inedible. I bought 2 boxes at Thanksgiving for the grandkids to enjoy. Thank you. I have always bought Hostess products, and was very disappointed when this happened, let alone that my grandkids didn't get their promised treats. I hope that you can fix the problem and restore my faith in your company. If this happened to me, I am sure it has happened to others also.

Desired outcome: please refund , or send coupons for different boxes .

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
K
4:32 pm EST

Hostess Brands Hostess DingDongs

Purchased at WalMart in Ravenna, Ohio end of Nov 2022. Unfortunately do not have lot number because we threw away the box. Several of them tasted fine. However most of them taste extremely disgusting, like soap or chemicals! The taste and smell is so bad i almost vomited and could not get the taste out of my mouth. They taste and smell rancid. I would say atleast half the box.

Desired outcome: Refund or further information about what was wrong with the product

Read full review of Hostess Brands and 2 comments
Hide full review
2 comments
Add a comment
L
L
Laura Hu
US
Send a message
Dec 12, 2022 4:10 pm EST

I had exactly the same problem, same time frame. I would really like to know what it was, though perhaps it's better for my mental health if I don't! The stink was so bad, it permeated my entire garbage can.

B
B
Barbara M Booth
Arcadia, US
Send a message
Jan 05, 2023 8:20 am EST
Replying to comment of Laura Hu

Me too! Feel I need toxicity screening. I wonder how many are sick. There are just too many reports about out of date sales and chemical taste.

ComplaintsBoard
H
5:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Ding dongs bought at Kroger

The product tastes like chemicals, had my wife taste them, she spit it out. Disgusting taste and smell. Hope I do not get sick. Why is my complaint too short to publish, what more do you need, I have eaten ding dongs for 40 years, they taste like chemicals and the chocolate doesn't even cover the ding dong.

Purchased [protected] at Kroger, holt Michigan.

See photo of codes

Desired outcome: Want people to be careful and have the ding dongs tested

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
12:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Zingers

I bought zingers at the store got home and my grand daughter opened them took one and started eating so I reached in got one for my other grand daughter and noticed they were moldy. The sale by date said December 6th ,2022. It was days before the sale by date. My grand daughter was feeling ill and I feel you should supply better products. Bought at Tom's pride Starbuck mn December 2 .

Desired outcome: I would like some kind of refund and feel we should get some kind of coupons or something for the be I'll from moldy prouduct.i did send picture and complained to a different office with no response.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
3:49 pm EST

Hostess Brands Jumbo Donettes blueberry

The Best By date is good (Dec 7, 2022), but it tasted moldy and the inside texture looked as though it was.

The packaging was glued crooked on one side.

It was purchased from our local Dollar General when the grocery store was out of stock(about 3 weeks ago). I took a bite several days later. The next day I broke one open to see if the one the previous day was just a fluke, but this one was the same. Printing on that wrapper was J [protected] 271X 03:28 1

Desired outcome: Would like a replacement with the blueberry mini muffins. Local retailers can't keep them on the shelf.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
B
10:09 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Hostess Brands Hostess apple fruit pie

Hello my name is Vicki brown and I'm writing you to let you know that I will be talking to my Attorney tomorrow about your product because I have bought a hostess apple fruit pie from the gas station called quick stop2 on Columbia highway Pulaski Tennessee 38478 and I actually took a bite of it and it was so, so hard it broke my tooth on top right off and this pie doesn't have no expiration date on it and it's just I'm not happy and now I have to go to the dentist cause of it and if you don't want to be sued please respond with an option for me that you can make it up cause this isn't the first time I have been through this. Thanks

Desired outcome: I'd like action to take place or I will sue you

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
E
3:09 pm EST

Hostess Brands Iced vanilla zingers

I purchased this Box on Fri. 25th the Dollar General in Joplin Mo 1st & Main store now this like the third time something was wrong with the Zingers but this time some of the packages were open in a unopened box because i now dump them all out to look at them cause they've been stale so often Qualityhas been poor since company change my opinion & i loved these since i was a kid no more tho.

Desired outcome: Please Bring back homemade ingredients better quality

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
C
12:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Snow Ball snack cake

On November 18, 2022 I purchased a hostess Snowball snack cake at Walmart in Boiling Springs, SC. On the second bite of the first cake, I felt something strange in my mouth, it was a stick pin (with a little pearl like ball on the end). I called your corporate office and explained the situation. They took information from the cake wrapper and promised I would receive some free coupons and a label to send the cake to them. I have not received this and am not sure what to do. I have thought about posting on our neighborhood website, but thought I would give your company a chance to investigate.

Desired outcome: The company would do a promised.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
C
7:37 pm EST

Hostess Brands Snowballs

I recently purchased a package of snowballs and both cakes completely lacked the cream filling. The barcode # was [protected] 6.

The front of the package read as below-

BEST BY: JAN/26/2023

J [protected]

20:57 6

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
7:41 pm EST

Hostess Brands Ding Dongs

Bought a box of Ding Dongs at Giant foods in Chambersburg, PA. About a week ago. My favorite treat for a long time. Started to eat one and taste is way off. Smells strange and looks like they have some kind of grayish coating on the outside. The outside is pitted as well. Please be aware something was wrong with this box. Not sure if other boxes sold in the area were affected as well.

Desired outcome: Investigate and stop the bad product from being sent out.

Read full review of Hostess Brands and 1 comment
Hide full review
1 comment
Add a comment
B
B
Barbara M Booth
Arcadia, US
Send a message
Jan 05, 2023 8:26 am EST

Yep! I had same problem. Old ding Dongs, chemical taste, made me sick.

ComplaintsBoard
K
11:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Crunch Mini Donuts

Every time I purchase these donuts they are Stale, even if the Expiration date didn’t come yet. I always get the The bag. Also there’s only like 10 donuts in it for $3.50. I Don’t have money to waste and I’m highly disappointed. They are so hard I can use it for a Door Stop. Product Number J0929400027207. Purchased at Family Dollar in Mt. Oliver, Pennsylvania

Desired outcome: Have Better storage areas and I want my money back from all the purchases I’ve made.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
1:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Stale snack cakes

In the past 2 days I purchased Hostess coffee cakes and today I purchased powered donuts for my grandson. All of them very stale! I have always purchased your products as my husband cannot live without them. My new grandson seems to have inherited his love of Hostess. We are a small, working family and as you know, food prices have taken a toll on us and many people in the world. Buying danish is not a priority, rather a luxury. Please help me to understand how this has happened. I know you raised the price and I can’t help but wonder if you lowered your standards. If so, I don’t need to buy your products in the future. It baffles me that it happened on 2 separate days, in 2 separate stores.

I have included pic’s of the boxes

Thank you.

Michelle Borushak

Sent from my iPhone

Desired outcome: Reimbursement

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
11:30 pm EST

Hostess Brands Ding dong

One of the last ding dongs from a box bought at Sam’s Club in Pearland, TX taste poisonous. I took the first bite and noticed very little cream filling, i continued to take the second bite and something took my breath away and smelled something strange. I smelled my hand that i held the cake in and it had an odd smell. I had washed my hands maybe 30 minutes before eating the cake and didn’t touch anything in my home that i hasn’t touched before, so I know it came from the cake. I had my husband take a bite and it noticed something strange right away! We both brushed our teeth to get everything out and drank a glass of milk. I think if I had eaten the entire thing, things would have been really bad. I immediately grabbed the last one to keep from anyone else in my home from eating it and noticed the package wasn’t properly sealed. I hope to have test done on it to see if it has poison. No more hostess cakes in my home!

Desired outcome: Ok after drinking milk and brushing my teeth afterwards. I’m writing this 20 minutes after my experience.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
T
11:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Ding Dongs

Just bought a box of ding dings on 11/6/22 at my local grocery store and when I went to eat one and the smell and taste was so disgusting. They had this strange chemical taste, can’t quite describe what the smell and taste is. It’s a cross between paint and lighter fuel. I will be calling Hostess to see what they are going to do about it. The lot number on the package is G 10:51. Where is quality control? The smell is so strong there is no way factory workers can’t smell the odor.

Desired outcome: I want an answer on what the smell is from.

Read full review of Hostess Brands and 2 comments
Hide full review
2 comments
Add a comment
D
D
Donna Gilliam
US
Send a message
Nov 22, 2022 2:45 am EST

Ditto, inedible ding dongs, chemical air flavor, ate 1, has to be explanation, should call news about this.

S
S
Sketchy ding dong
Pearland, US
Send a message
Nov 08, 2022 11:34 pm EST

Basically the same thing with the ding Dong I started to eat! It actually took my breath away and it scared me tremendously! This happened today, November 8, 2022

ComplaintsBoard
B
1:46 pm EST

Hostess Brands Frosted mini donuts

In of the summer of 2022 , several different purchases. I purchased 6 bags of Hostess donettes frosted mini donuts (chocolate) every single bag the chocolate was melted off the mini donuts. This is one of my favorite snacks and I was forced to dispose of all 6 bags as a result of them no longer having a chocolate covered donut. In this last bag I saw the Hostess Quality Commitment. So I decided to send this complaint in efforts to try to recover the cost of these 6 bags I was unable to consume. I guess we’ll see about the commitment. I appreciate your help in this matter.

Desired outcome: Refund.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
G
11:29 pm EDT

Hostess Brands Stale Chocolate Zingers 10 pack

Purchased Zingers at Walmart in Gastonia, NC. Opened first Zinger the next day, 11/1/22

STALE! hard cake and looked like icing had gotten warm enough to melt; drooping down side of cake.

Have searched the box intently and can find NO best by date code anywhere!

Please advise.

Walmart 10/31/22 $3.48 223 N. Myrtle School Rd Gastonia NC 28052

TC# [protected] 6

Desired outcome: Refund or replacement with fresh product (I do love Zingers!)

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
B
6:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Hostess ding dongs

I was eating a hostess ding dong at 5:00 am 10/31/2022 trying to have a quick snack at the same time trying to make breakfast for my family before school and work, and I bit into the ding dong I had just opened in a hurry and the piece I bit into caused a lot of pain , broke my tooth, and made me bleed.. I spit out what I felt in my mouth that caused the damage including the piece of my tooth. What in the world! I can’t believe this just happened! A few pieces of black hard plastic is what I spit out, and the two pieces of my tooth! I took a picture of the remaining piece of ding dong and the pieces of plastic- I didn’t want to be gross and include the pieces of my tooth. But I have them!

Desired outcome: Desired outcome! To be compensated for the damage to my teeth - the pain first of all and of course more importantly the broken tooth!

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
J
10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Hostess Ding Dongs

I purchased Hostess Ding Dongs at my local grocery store in Mechanicsburg, PA this week around October 21, 2022. I tried to eat one of the Ding Dongs but couldn't get past the first bite. I had to spit it out. The item itself had a strong chemical smell - definitely not a natural baked item smell. An hour later and I'm not able to get rid of the chemical taste in my mouth, and I'm burping up the chemical taste as well. It's almost like I ingested Kerosene.

Read full review of Hostess Brands and 3 comments
Hide full review
3 comments
Add a comment
A
A
Alyse F
US
Send a message
Nov 04, 2022 3:40 pm EDT

I had the same problem, went to bite in and it tasted like kerosene. So nasty I was trying to cough it up and rinsing my mouth out. After inspecting it, it seemed to have some whitish fiber-y stuff like mold on it. Was perfectly sealed and within the best-by date.

L
L
LA Nights
US
Send a message
Oct 29, 2022 8:34 pm EDT

I had this same exact issue. I took a bite before I even smelled it. The entire box is bad. Had a similar issue recently with Twinkies and mold. I'm done. Entenmann's it is from here forward.

I
I
Isabel York
US
Send a message
Oct 28, 2022 4:48 am EDT

That's mold you dingus. If it smells off it probably is. Why would take a bite of it when it clearly doesn't smell right? Gross!

ComplaintsBoard
A
10:20 pm EDT

Hostess Brands Ding Dongs

There is something seriously wrong with the twin pack of ding dongs i just bought. When I bit into it the ding dong I felt a puff of air blast, that tasted VERY STTRONGLY of chemical fumes. My first thought was it tasted like lighter fluid. I couldnt tell exactly what kind of chemicals it tasted and smelt like but it was so strong. I asked my husband to check and see what he thought of the other cake in the package, and to check mine as well. And he said both smelled very strongly of chemicals too. Im very worried of what I might have just put into my body.

Desired outcome: Please look into the ding dong twin pack batches. This one in particularly was from Edmond, Ok 7-11.

Read full review of Hostess Brands and 1 comment
Hide full review
1 comment
Add a comment
L
L
LA Nights
US
Send a message
Oct 24, 2022 4:33 am EDT

I had a similar issue with Hostess Ding Dongs in the boxed product. I've only had one so far, but it likewise tasted of chemicals, very bad. I thought maybe someone poisoned it, but I'm still here. Also had a similar issue with a couple moldy Twinkies. I consumed it in the dark, so I wasn't aware till the taste of mold hit my palate. After turning on a light, it had random patches of mold. Not sure what's going on, but in the mean time, I'm migrating to Entenmann's products.

Hostess Brands Reviews 0

Looks like Hostess Brands has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hostess Brands, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Hostess cinnamon coffee cakes was posted on Dec 4, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 810 reviews. Hostess Brands has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
12 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
  7. View all Hostess Brands contacts
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.