HostNine’s earns a 1.7-star rating from 6 reviews, showing that the majority of web hosting clients are dissatisfied with hosting services.
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Dedicated server not set up after 3 weeks
November 27, 2016
Purchased a Dedicated websever (year in advance) and after almost 4 weeks (20 December 2016) - it still does not even have IP addresses assigned...
After giving them a week and making weekly requests I'm not requesting a resolution daily.
I have never had a problem with Hostnine's shared services but this has really made me think twice about my exposure to them.
I can only hope something changes FAST
Will steal you paypal $ - unauthorized charges.
In June of 2016 attempted to sign up with this hosting company. After not being able to set up the account and waiting two days for them to return emails, I went with another host. In the beginning of July, they ran off the charge on my Paypal anyway. I disputed it and paypal got it refunded. They then ahrged again in July and Aug. I contacted paypal and their response was that it was still set up in their system so they allowed the charges.
During the last two months I had several emails back and forth with HostNine who just said they didn't care and they will just keep charging me unless I learned how to navigate their site to change it. In early July I attempted to do that and cancelled the cc on file but couldn't do anything else. They responded that it was too bad and they will just keep charging me. I didn't realize that somehow Paypal didn't cancel the recurring charge, they should have since I cancelled it and told them that I had done no business with HostNine. Today Paypal said they are keeping the charge since they saw the recurring charge on my account, despite their knowledge that they cancelled it in the beginning of July and know I have no business with them. These guys apparently have learned how to fool Paypal and of course Paypal doesn't care.
Stay away from these CROOKS. They will run off Phoney charges on your accounts that they have info on, when they know you are not using their services.
They truly are CROOKS - I can show my emails to anyone who needs to know. They will admit having knowledge of no service and try to take your money anyway. They need to be stopped. Does anyone know where they are located? They even have an ip switch so that they help their customers break Google's rules so it looks like the hosting and submissions are always from separate ips. Google should put a stop to this.
VPS Server
Their servers went down on December 25th 2015. Today is January 7th and my server is still not back up! Customer service is absolutely non-existence and I just can't believe how any company could operate like this. I asked for their legal address to give to my attorney to file for damages and they gave me a bogus address. Their site also does not have any address where they could be served. I have already gone to one of the top 3 companies and just need my sites back with them so that I can transfer them rather than rebuilding all those thousands of email addresses and setups.
Is HostNine Legit?
HostNine earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for HostNine. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Hostnine.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for HostNine have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up HostNine and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While HostNine has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- HostNine protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to HostNine. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
mis guide in plan offer
I have log on to the website of above said company for getting and web hosting plan even i have selected one plan and i was interested in getting that. but before taking plan i just thought to contact customer care for some of my question what i was having in my mind regarding email and webmail client. Plan was $6.95 per month and with details as Storage Space UNLIMITED, Bandwidth UNLIMITED, Domains Allowed UNLIMITED, Available Locations US US, UK, or Asia, Control Panel, Setup Fee FREE, Email Accounts UNLIMITED, Autoresponders UNLIMITED, Forwarders / Aliases UNLIMITED, POP3 Access, IMAP Access, Spam & Virus Protection, MySQL 5, PHP 5, PERL 5, CGI-bin, PHPMyAdmin, Fantastico Script Installer, RvSiteBuilder,
MS Frontpage Support, Dreamweaver Support, Shared SSL, FTP Accounts, Cron Jobs,
Custom Error Pages, Directory Protection, Flash / Shockwave Support, Daily Backups, AwStats,
Dedicated IP* FREE, SSL Certificate FREE, SSH Access $5 Setup, Monthly Price $6.95, Quarterly $20.85
Semi-Annually $41.70, Annually $83.40. This is the full details of plan. Now i contact before signup to customer care because i want to know regarding good graphical webmail client installation possibilities. And i described my whole plan regarding website and emailing to customer care executive. When i was shocked to know from customer care executive was that there are hidden condition which are not given in plan page and that conduction was much important. Customer care executive told me that there is a limit of 250 mail transaction per domain (user name) per hour. When i requested customer care executive to guide me where can i find this terms then he replied that it may not be given on page but it is there condition and I have to follow that. now in plan page company says to give every thing unlimited and on second hand they put terms and conditions and even they don't show such important terms in plan page. Even customer care officer informed me that i cant put much data on the space according to terms of service. which is totally opposite to what is offered in plan. There plan page says it is unlimited data space. Also bandwidth and data transfer is unlimited as per plan page then how can limit is set for mail transactions. I request officer to make me understand this matter then he replied to look for terms page where i gone to check the terms and in terms it is not written any were that there is a limit to transfer data. I am attaching screen shot with this for reference for plan page and terms of service page which i taken at that time. I put this complain to do needful so that such misguide offer should not be kept on website and misguide customer. Even when i requested officer to make my talk with management he said if u want to talk send them mail and if they would like to reply they will. how such treatment should be given to a prospective customer. Last thing i want to say is when i explain my full plan to customer care officer regarding website and all then all this thing come up all limitation and all and then he insisted on me to take VPS or dedicated services. so my feeling according to me is this is just misguiding to the customer and taking enrollment in higher value plan. Even at one point officer rudely said that u get what you pay and in this price u get this and you have to take from us. how fair this words is. I have not expect any thing more then what is given in plan and also on the rates what given in plan. Then what makes officer to say me such unhealthy words to me. I just expected what was given in plan and nothing more even i have not asked any kind of discount on price given. So at last i say i m logging this company only to make people aware about such misguiding offers and not with any intension to harm company or its image. And request the officer of this complaint board to look in to the matter and do needful. Even i have saved entire chat what i have with customer care officer and if board representative want i can share with them. My email is [protected]@yahoo.co.in
Customer grievance are nature in service but proper handling of customer grievance is what shows how company takes care and thinks about customer good will and interest... even before becoming customer of hostnine.com they take my complaint seriously and made me clear of my all doubts and also implemented short come in TOS and plan thats really a good motivating point... now seriously looking towards to be hostnine.com customer... Appreciated the efforts
I got an email today stating that I owed on an old account I had with hostnine. The way they have their email set up is very misleading to those that are unaware of shady business practices such as these. Plenty of people pay this ### for emails stating they are owed money.
I have a cancelation notice, not that it matters. I thought that hosting was prepaid anyway? Regardless of the fact, after something has gone over 1 year, emailing a fake invoice stating that you CAN'T call to discuss charges and must only respond via email NOT EVEN CHAT is just proof that these people are in the SCAM business, not hosting.
We are currently dealing with this issue with the complainant directly, but since it was publicly posted, I wanted to go ahead and address this here as well.
When you're looking at advertised plans, what we're advertising are features - features are the hard limits of a hosting plan. Unlimited refers to the parameters of the hosting - the number of email addresses, the number of domains. It's generally accepted and generally known in the hosting industry that when people shop for a plan, they are shopping for the number of features, and this is what people generally compare plans by. Since our hosting reseller plan allows putting sites on multiple servers there really are no limitations to those resources, as you are not even limited by what one server can hold. So, that's unlimited.
Each service has usage limitations that generally apply to any finite resource - the CPU, or the memory, the clock time. Since those resources are not charged for and simply managed by us, there are no hard and fast limits posted because we have no hard and fast limits, we simply say that abuse won't be allowed and if someone's use brings down the server, the service for that domain or reseller can be suspended.
Now, as to the email *usage* - that is not unlimited and we did generally state that by prohibiting bulk emailing, though we didn't state a specific number previous to this complaint. One person would have to send out more than 3 emails a minute to hit that 250 mark, and one email every 20 seconds would definitely be considered bulk emailing and fall under that prohibition.
We do agree that hard limitation should have been spelled out in the Terms of Service more clearly because while we know what bulk emailing means, it may be unclear to our customers. I have had our GM incorporate into the Terms of Service so it is clear. We had honestly thought it was clear by the prohibitions laid out, but it's definitely better to be as clear as possible, so we're grateful to the complainant for pointing that out.
But all the features, rules and requirements of the service cannot fit on the sales page - that's the reason for the Terms of Service, and I am sorry that we missed putting the hard number in the bulk email statement in the TOS when it was implemented, but since we prohibited bulk emailing in the first place we felt it before this it was covered. As soon as the complainant did let us know he felt it wasn't unclear, we did make the change, so it should be clear in the future.
If anyone has any questions or concerns, please feel free to email HostNine and ask for me, and I'll be happy to address any concerns.
Jen Lepp
Customer Experience Manager
HostNine
unprofessional conduct
They suspend their customer's account with no warning and lock them out of their accounts, so they are unable to make backups before having to move to another hosting company. They promise backups but do not deliver them. They are unprofessional and untrustworthy.
> From: HostNine Abuse
> Subject: [#ITH-505861]: Account Suspended: judelb
> Date: Monday, April 13, 2009, 7:02 AM
>
> We can provide a backup and please stop emailing support for
> a restore.
> Regards,
> Hostnine Support
Just because they finally provided the backup does not make the complaint invalid. Most of it still applies:
They suspend their customer's account with no warning and lock them out of their accounts, so they are unable to make backups before having to move to another hosting company. They are unprofessional and untrustworthy.
I do not expect anything further from this "company". I just wanted this complaint on record to hopefully warn others away from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well, you're lucky, because they are refusing to give me a backup of my web site.
My account just got shut down today with no warning. They have stopped sending bills -- after messing with old paypal settings so I no longer have auto payments -- and think they can charge late fees. They try to blame me for everything that they do wrong. This has gone on too long. I was already in the process of leaving when today I find that I no longer have a web site, nor do any of my reseller customers.
I am pleasantly surprised to find this thread - it kinds of clears up a lot of self-doubt.
I have had a horrible experience with Alex J of HostNine less than a month back (Sep 2010), that sounds exactly like this. He closed an account of mine randomly, and then informed me he did - I was freaked out. He unilaterally decided that a script of mine was spidering for emails, and even though he did not understand what that script actually does (he asked me), he actually pulled the website off air.
I repeatedly told him we do not do stuff like that, but he would not reply in any decent time. I requested him to up the site just for a day so I could move out (and promised to halt that script if he had a problem with it), but he wouldn't do that.
I even checked HostNine's terms of use which vindicated me - nothing our script was doing had anything violating anything they mentioned there.
While I continue to be with HostNine, I am not happy, and am looking for similar alternatives where there are several IPs in different geographies offered by the same hosting company.
I agree, hostnine sucks and I will never go back. I've sinced moved over to http://www.pacifichost.com and so far, so good
I'm a webmaster from Houston needing a new reseller solution. After discovering H9, I called the company and they sounded like exactly what I was seeking.
However, searching for reviews online I've found hundreds upon hundreds of complaints and instances where people commented about their terrible experiences with Hostnine.
Sure, likely some of these customers could just be angry and the problem wasn't H9's fault. Still, with sooooo many negative public comments against H9, you'd really be taking a chance hosting with them.
All said, I don't have the luxury of experiementing with my customers' livelihoods.
John
Just been suspended for sending 150 mails to contacts we have beforhand called.
This is one of our email. Now they have suspended ALL our sites AND our clients sites.
HORRIBLE treatment with serious consecuenses for us. THEY JUST DONT CARE!
STAY AWAY fro this company!
Che
We are running an audit on any invoices that went unpaid. If it was an error on our part simply reply to the email and the invoices along with the account will be voided out.
Feel free to email me directly at ben@hostnine.com if you're having issues with that. We're giving everyone until December 1, 2008 to get unpaid invoices resolved one way or another. We're not saying you absolutely owe that we're simply trying to communicate with customers that have old invoices on their account so we can get them resolved.
Hi,
I had an account with Host9 or HostNine whatever, Last year early 2008. They are now saying I owe them money and will send to a debt collection agency. This is a joke, I canceled over a year ago.
Hostnine is the WORST webhost ever. I will advice ANYONE that consider using these scam-artists to visit http://hostninesucks.wordpress.com. Also, warn your friends, colleges, enemies, whoever you meet, against this company. If you start a support ticket, they will BAN YOU and CLOSE YOUR SITE if they dont like the "tone" in your complaint.
Do some research, Google and find out BEFORE you allow them to scam you too.
Hostnine SUCKS!
Deceptive Practice-Default Automatic Renewal
I signed up for ONE year service for Shared Hosting. I paid one time fee using my credit card.
After one year, I was surprised to get an invoice saying I owed HostNine money. I quickly responded that I didn't renewal the domain name and I don't need the web hosting service. I got an email back from billing saying "All of our hosting services are set for automatic renewal by default."
This is DECEPTIVE because it is not mention in their plan. See the web page on 7/24/08
-------------------------------------
http://www.hostnine.com/web-hosting/#
Are you a new website owner? ...HostNine's service is available one month at a time; we won't try to rope you into a long contract. Looking for hosting you can count on for a mission critical site? We take four levels of precautions to maintain a 99.9% uptime and keep your data safe.
My guess is this company is run by teenagers that thought it would be fun to have such power over other people. They seem to enjoy tormenting their customers, and they don't care if they anger anyone. They obviously feel they will always have business, no matter how many bridges they burn. Unprofessional and untrustworthy.
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HostNine emailslegal@hostnine.com75%Confidence score: 75%legalcopyright@hostnine.com75%Confidence score: 75%legal
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HostNine address126 BayBerry Circle, Jupiter, Florida, 33458, United States
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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