Hughes review: terrible service! lies and more lies! 100

Not only is their download and upload speeds terrible (sometimes as slow as 120/11). But they have the absolute worst customer service of any company that I have ever done business with. I would LOVE to join a class action suit.

They charge $5 extra to send a bill in the mail. Their reps until you get to level 4 cannot call back or Email you. Even at level 4 they are very unresponsive.

They have no respect for your time.

I have had to call customer service serveal time for connection problems. The connection problem seems to grow as each day goes by. Huges's Customer service employees that I have had contact with are very hard to understand. I am a easy going person. But when I get off the phone it seems I am pissed even more. They try to make me feel the problem is on my end. It never is. Its tough to only have dial up or Hughes net for a choice. Sometime I think i can walk to the internet faster.

Worst Internet Service, Ever. Day 1, I ran the Bandwidth up in an hour, went to my system control center learned about the FAP that nobody told me about, I called them and played dumb like I didn't know about it. It was the first thing they told me to check and they made me do numerous other things before they told me what it was. I was pretty pissed, but I dealt with it because I had no other choice. Alright, so a few days later I buy an Xbox 360 and I'm thinking "alright, Xbox Live!". I was wrong. It wouldn't let me connect to Xbox Live. I called again and asked what the hell the problem was. They told me this in a Indian accent, "We do not support Xbox Live". I said, "excuse me, but for $80 a month you'll support whatever the hell I tell you to". Suresh was not amused and he proceeded to yell at me in Indian or Arabic or whatever the hell they speak.

My mother had this service as well and she has had numerous problems with their billing system including a $300 dollar cancellation charge when she went too long without getting on the internet. She told them to F*ck off and just quit paying for it.

Alright so in conclusion these are all the things wrong with hughes net,
An Idiotic Bandwidth restriction
Slow as hell from 12 PM to 12 AM (False Advertisement and grounds for a Class Action Lawsuit)
Does not support Xbox Live
Customer Service is Horrible
Billing system tries to rip you off
The ads lie and dupe you into paying for a horrible service (Again, False Advertisement and grounds for a Class Action Lawsuit)
and its too damn expensive

Now, I can understand a bandwidth restriction if I were paying $10-$20 a month. But I am paying $80 a month. I should be able to do anything I want for that much.

How about that email upgrade? Supposed to be up by 1100 Sunday morning, here is Monday and I still have no email .. every time they do any type of upgrade, this happens. One broken English help desk person told me one time (after they deleted all three of my accounts) that email is not part of the package, it is a plus and they don't have to provide it at all so when it works, it is a plus, but when it doesn't work, oh well.

This morning (monday April 27) Hughes said it's going to take another 24 hours with the email upgrade - wow what an upgrade ! Yesterday afternoon someone in India assured me it will be working by 6pm yesterday. Called again and talked to a guy from Hughes in the US and he told me that he doesn't give a crap what those guys in India assure me. They are unbelievable - who do they think they are ?

Note the gmail.com email account --- that's because my hughes.net account has been down since Saturday. Even when it was up, the webmail component was waaaaay behind Gmail, Yahoo, Hotmail, and just about everyone else. I had to install Thunderbird to be able to see pictures and other attachments. No spam filter that I could tell. Only reason we even have hughes.net is because where we live there is nothing else -- only dial-up. Hughes.net is a little faster than dial-up, but you have to compensate for the "earth-to-satellite" lag time. I'm in IT so I know upgrades can go wrong, but with proper planning and lab testing, you can minimize the "go-wrong" potential of an upgrade. Sounds like p!$ poor prior planning on this one. Glad the emal service is just an "extra"...hate to think I was actually paying for it. ;-(

I am also in IT and it somewhat surprises me that they have let this problem continue for so long. I understand that they want to implement new features, but we went from basic email to effectively no email at all. I do not understand the logic in that.

Upgrade +48 hours and counting. Hughes' is sorry for any incovienence. How these clowns can put a working satillite in space is beyond me.

Hughes has never cared about customer service, it is basically non existent. They have no regard for their customers even though we pay more then any other internet provider charges. They know that we wouldn't even use them if we had a choice. Guess what! cable is now on my rural road and just in time. Thank goodness for choices. If I didn't know that I wasn't stuck with them I'd be even crankier then I am already. Sorry to all of you who are still stuck with them.

Well, at first I was not going to submit a comment and I sure wish I had looked earlier to see what the truth about Hughes.net was. I have had Hughes.net since it was Direcway and I thought at that time it was great. I believe Hughes and Direcway were the same company, perhaps not, and I am not sure when the service turned to crap but at least of everything, that has been consistent. It is crap every day, night and day. Then there recent upgrade to the email system was the end for us. We changed, just today in fact, and after I finish managing to get all the email they lost, I am going to call them to tell them how below par the service has become. They are guilty of false advertising and if someone decides they want to do something more than just complain on here, then count me in. I am going to make a formal complaint if possible with the state of Texas and how Hughes.net is doing business here. I have paid $60.00 per month for more than four years and bought my own equipment which to me is now as useless as a troutline weight, perhaps even more so. When I moved in 2006 they gave me nothing but problems, very little if any support and I actually paid an outside technician to get me back up and running. They were rude on the phone and generally made me want to quit dealing with them then. The FAP is crap. I pay $60.00 per month, and I have to deal with a Fair Access Policy that effectively stops me from using much of my service. Then why am I paying $ 60.00 per month. Well, I am not anymore and I sure am glad so far.

OMG what a bunch of ###! Hughes net has to be the biggest scam company providing internet access!The FAP that conviently goes untold to new customers is a load of crap! If you are thinking of satellite internet think about using any other company! I am currently in my final week of having to deal with there bs and glad of so I am spending my time TRASHING these ###s on every site I can! BBB will not do anything so heres a BIG ### YOU HUGHES NET!

I have been reading a few other complaints on Hughes and I cam across CB saying we should have read our contracts or gone online and researched the policies or some such bs. My contract has nothing NOTHING about a FAP in it! I personally couldn't pull up Hughes policies until I had access to the company's pages. They a ripping everyone off plain and simple!

hughes is a joke. i have had them for three years .now a download limit. tec suport no english
they are just full of lies. they need to be sued

I have been charged $5.95 for 18 months for the repair service that I had requested be removed in Feb. 2007. I thought it had been removed, but since my bill is paid by my credit card I had not noticed that it was still being billed. I contacted them about my slow and lack of service and they said they would have to send someone out and I would be charged since I did not have the repair policy, but in researching I found out that I was still being charged for it. I requested again that it be removed and that I be refunded for the past payments and they still charged for the month of August. They have now removed it and refunded August, but not the previous months. Service stinks and speed is slow, plus they overcharge. I just wish there were something else available where I live.

Hughesnet sucks. My bill runs at $112 month, after the equipment charge, the express repair (which sucks too by the way), and the pro-plus plan. Their FAP is a bunch of baloney. How is it they can charge this much for their crap, but DSL only runs $40 or less a month and you can download all you want.

And Don't get me started on their tech support... when you can half way understand them they take you through the same steps over and over and over... but most of the time you get someone middle eastern that you can't understand a word he says, (how convenient) all they know to tell you to do is "go to the little blue man" and call out 20 different numbers, then they will tell you they will give you a call back-- which they never do... I had went without service for a month, a light was off on my modem, they wouldn't help me, they took me through the same steps, I asked them to send someone out, the person never showed up (I missed a days work) then I had to pay $125 for an express repair, then the guy who came to the house told me the problem wasn't my equipment it was on the Hughesnet NOC... who is basically like CIA or something because you can't contact them whatsoever.

It's rediculous I would recommend anyone who is considering Hughesnet, to just stick it out with dialup because if you get Hughesnet you might have a fast connection for a couple of hours but as soon as you exceed your bandwidth, you'll be wishing you had your dial up back, because the speed they drop you to, is 10 times slower than dialup. You have to constantly check your usage to see how much you have left.

Their customer support is rude, right after I got my installation and called customer support complaining about the reduced speeds, instead of even trying to help me she started reading me out the early termination fee agreement, and at that one moment I wasn't even considering letting it go, I was just wanting to know what was going on because I hadn't even heard of FAP.

If you download a few songs, watch a few youtube videos, and just common web browsing, you can kiss your high speed bye in less than 2 hours.

Hughes net is a ###in ripoff. All you get is a bunch of ragheads answering the phone for tech support that cant help you anymoe than you can do yourself. The FAP is bull and I constantly cant get online even though the damn thing says everything is running right. 5.oo just to get a paper bill is another ways of robbing us. I had Embarq where I lived and it was faster, cheaper, and reliable. I cussed out tech support so many times I cant stand to call the idiots anymore. I have 1.0 but Im not paying anymore for there crappy service than that.

I recently purchased Hughes in late August. The very 1st day I had hit this so-called "FAP" in which I was never told about. If I had know this, I wud've never signed up for this piece of ###.
I tried to cancel within the so-called 30 days and never could get that to happen. They would always tell me to upgrade, upgrade...yea, like $80 per month wasn't enough?
I constantly had to watch the usage to make sure I didn't overstep my bounds in that area. I surf a lot every day, that is part of my job...I watched a 30 minute TV show and immediately was in FAP.
I canceled 10/31 and 3 days later my checking account was minus 140.00. They had taken out over $800 from my account for cancelation and equipment charges. Needless to say I am pissed and now had to borrow money to bring my account above water and to avoid NSF fees. What a joke!
I intend to file a suit against them with the AG and the BBB.
I do a lot of blogging and it will be interesting to watch my new blogs in the future re a certain satellite provider.
Hopefully, I can get the word out on these rip-off/con artist with their deceiving and manipulative practices.
Since cancelation, I have been on dial up and as dial up goes, I guess I have no choice, but it is acceptable for now.
I am not a very happy camper right now and will continue to pursue this company until my death.

In the fall of 2006 we moved to a rural area of southern NM with no other internet option than dialup and satellite. We got HughesNet, not having any idea of the FAP policy. The installation was a long process but eventually got it working. The speed was alright, not great, but we got so many outages! Where it would go down and not work at all - not FAP but outages, either from weather or whatever. Then out of nowhere it would slow to a crawl, slower than 28kbs dialup. And stay that way for a day! We only found out about the FAP when we called the 2nd or 3rd time. Customer service was a nightmare - can't understand the thick Indian accents of their call center on the other side of the globe, and most of the time they couldn't accomplish ###. One time service was straight up out for days and days because their stupid modem had fried. We had to wait 2 weeks for a replacement and then go through hours of hell with Lakshmi on the phone getting the new one set up. And paying $70 a month for all of this. After a few months we cut and run - refused to pay for it any longer. They wanted $700 in disconnect fees which we only paid when they knocked it down to $300 just to get some money out of us. And after that, our only option was dialup - slow, slow, but reliable.
We moved to Maine last year and have enjoyed high speed cable internet for the past year - the best internet we've ever had. BUT...in January we are moving to a house a few hours away, in the boonies...and no cable or DSL available. There is another satellite company, WildBlue, but it sounds like more of the same. There is Verizon Wireless Broadband available there, but they have a 5GB/mo. cap. Still think that may be better, since they don't have the hundreds of $$$ in installation, activation and disconnect fees. Has anyone else tried wireless broadband?

Folks don't buy into this joke. Dumb me upgraded to the 7000 about 45 days ago and ever since had problems. I send email that the web accelerator would not stay operational. They said they could not trouble shot with out me calling in to the no help tech support. Finally I did and all they did is run something in the background and said they would have to send a tech. to my house. I am on the express plan so it cost me $29.95. Note this is what it cost me for a tech. on something that has not worked since install. Also, the hing they ran in the background to see that I REALLY have a problem could have been ran when I sent the initial email. I did not need to call in for them to find this issue. (this is per a tech) Another way to get a dollar from you. I have been a customer for 5 years and the service and product continue to get worse. They hang you by getting you in a 2 year contract. - I suggest someone looking at this as a solution look for something better. Don't go the Hughes net way.
They need to get there support back in America.

No that does not mean that u have virus. It means that u must be typing the password wrong or u need to get it reset. May be u can take help of the technical dept of hughes.

Piece of ###, Rip Off, Sham, They send someone out to your rural home, after they tell you installation is free. The guy shows up and says it's 125$ to secure the satellite...o.k. thats fine. Then they tell you that the packages are 59.99 & 79.99 per month. Of course you want the really faaast internet just like the people you see on the commercials... So you go with the 79.99 deal. But you find out the next week that they didn't mention the 20.00 "RENTAL" fee per month for the "EQUIPMENT" . And for your 99.00 per month you get the sloooowest ###ing service since the PONY EXPRESS. Not to mention the tech support, which is non-existent. Actually, it exists, but only in some country whose inhabitants, unfortunately, can't speak ###ING ENGLISH. Which causes a problem for all of us who live in AMERICA. PLEASE, SOMEONE COULD SURELY DO THIS BETTER THAN IT'S BEING DONE. I'M ON THE LOOKOUT FOR THE COMPANY THATS GOING TO BUY YOU OUT AND MAKE A LOT OF MONEY GIVING PEOPLE THEIR MONEY'S WORTH. Again, stop ###ing these people out of their hard earned money, because your service sucks.

I've had Hughes Directpc for over 14 months now. I'm 60 years old and have been involved with computers since 1979.
Hughes service leaves much to be desired. Two glaring contradictions in Hughes advertising and their contract are, 1. Download speeds of 512k per second with uploads of 128k per second. 2. F.air A.ccess P.olicy or FAP for short.
On #1 In the 14 months with Hughes service I have never experienced download speeds that ever exceeded 97k per second. If you are downloading from two sites simultaneously, the 97k is split in half down to a download speed of 48.5k per second. If you do several sites at the same time, then your download speed of 97kps is divided by the number of sites your downloading from. This is done in real time, using real data sites and not from a select "speed test site" which is a "lab perfect" not real world application.
On #2 The "Fair Access Policy" or FAP seems to be more of a ruse than and actual bandwidth / data gathering policy. I believe that its real intent is to allow Hughes to sign on more subscribers then its satellites and other related equipment can actually accommodate at any given moment, i.e. "milking the system". Milking the system is and old way to increase profits without spending the needed money to upgrade equipment to handle (in real time) the volume of subscribers any given company signs up for its services.
This can apply to not only two way Satellite services, but also power, phone (include wire type Internet) and or any other business where its customer base is not aware of the true volume (potential users) which includes the very company that institutes FAP or other similar polices.

And example of FAP using Hughes, would be the following...
Lets say that your account is tampered with back at the NOC in such a way that the "acceleration coding / algorithm" no longer functions correctly.
This prevents you from "browsing the web" using Hughes service. Now lets say you call tech support and over a half hour period get the tech to correct the "acceleration function".
However unknown to you the correction is done by Hughes sending down many megabytes of data to your modem (which you did not authorize Hughes to send). The sending of this additional data sends your account into a FAP condition. Would you say that was FAIR? Or do you think Hughes should eat the extra bandwidth and leave your account untouched?

I feel they should eat it. So based on that feeling is Hughes in violation of its contract and / or has a fraud been perpetrated on one if not many of Hughes own customers? I'm personally going to sue Hughes here in our local courts under the (Consumer Protection Act), if I win would any of you like to join me in a "Class action lawsuit" (to join is FREE) to anyone who has experienced like wise problems with Hughes Satellite Service.
Love to hear from any of you out there.

I am writing to you in regards to a new Hughes.net email address that has been new since approximately 12/11/09. I sent emails to that address on 12/11/09. On 12/12/09 and to date, any emails that I send to that address has been returned to me saying it contained spam or virus. That address is: dmattson1@hughes.net
I can send emails to other addresses, but not that one.
I have checked with my internet provider and they can not figure out why it is happening. I can receive emails from that address and when I reply they also come back to me saying they contain spam or virus.
Please advise
Sincerely, Laura
brulau@mchsi.com

I have been a customer also for 6 years. In the last 3 months 506 error codes have appeared steadily. I called hughes and said it was not fapped and that it happens from 6:00 Am Pcific coast time till about 9:00 PM Pacific coast time. They are sharing like a rolling black out from the East coast to the west. You can download as much as you want between hours of 12:00 AM and 3:00 AM with no fap. They don't tell you that upfront. Also i called the tech guy and told him what i thought and he agreed with me and laughed. My system is only two years old and good signal strength with a clear shot over the ocean no obstructions. This is all BS and they, Hughes, is adding to many customers and do not have enough room to share it all so they hand it out as they see fit from East to West. I am really upset with this. I have the 7000hns. What a load of crap.

We never ran into a problem of hitting a limit. however we had SEVER problems with customer service. We had issues with losing the signal since day one. we called and called to no avail. so we paid out of pocket several times (amounting to four times the fee to just cancle the damn thing) to have it realigned. the man that did it for us said there was nothing else to be done. Finally we had somthing different made available in our area and we jumped on it. it took us MONTHS to get someone on the phone that could just "authorize" the cancelation. we felt as though since the failure of the service was out of our control we should have the cancelation fee waved. well...after many months being put on hold, jerked aorund in general we finally got through to someone. only to be told that they were having computer problems (ironic?) and they assured us they would return our call that day. two weeks later, no phone call. so i reported them to the BBB. conveinently the issue was resolved and the fee waived. or so we thought. until this morning when i recieved a debt collection notice for the three hundred dollar cancelation fee that had supposedly been waived! i called the agency, who in turn sent me to hughes net. upon calling them, a women answered with such a heavy accent i could barly make out what she was saying. then i was put on hold several times. then for the fourth time for over twenty five minuets. thats when i hung up. typical S***. not even a customer anymore and theyre still terriable. i consequently re-reported them to the bbb, and cc'd my report to both them and the debt collection agency. hughes net sucks, bottome line. actually, check out www.hughesnetsucks.com...googled hughes net and it popped up. apparently such a large number of people have had problems that someone took the time to make a website!

I fully agree that Hughes is a huge fraud. The speeds are nowhere near what they were advertised to be. Our service goes in and out resulting in us having to call "tech support" about every week and a half for total service outages, and as you all know their support is a JOKE! Then there's the FAP which is nowhere in the contract we signed. Also apparantly we had hit our download limit 3 times within our first 30 days, and we talked to tech support those 3 times and they did not mention the FAP limits at all, but then immediately after our 30 day period when we called the first thing they mentioned was the FAP. Funny how they don't mention it until after your 30 day evaluation period has passed so you cannot get out of their BS contract without a large penalty. I am filing complaints with the FTC, the BBB, and our AG. This is fraud pure and simple.

We were told by Hughes Net we could even watch TV shows online...of course this was before we got the service. HA! We watched 2 short commercials and exceeded and were in TIME OUT for over 24 hours.
So, they told us an outright LIE! To me this is a CRIME. It is misrepresenting the company! Ours is slower than dial up most days, customer service has never been any help. It is a JOKE.
They also lied and told us we would get a 100.00 rebate but now say we won't.
After reading about Hughes Net taking money from people's credit cards and checking accounts without permission we changed banks so they don't have our account information and we told them to start sending us a bill each month. They are charging us an extra 5.00 per month to do this! I will only use money orders so they do not get our account number!

Promised the best internet service, once installed it was slower than dial up! I canceled my account and they continued to try and chrage my credit card and refused to come get their dish and equipment.

BEWARE!

Please, please. If you are considering Hughesnet, try to avoid them. First they'll send out 'installers" who will immediately tell you that the cheap roof mount installation will not work and they will suggest a ground mount. This means an additional $250 to whatever charge depending on the distance. Then, if you'd like to think about it, they'll mention that the next visit will require an additioanl $125 charge. So now you'll jump and have them install and end up with a hefty $800.00 bill for the installation and first month's fee. This whole process is considered the "bait-and-switch". Unfortunately, I was ill with a damn kidney stone and wasn't using my head and went for the fast pitch the installers gave me. Once I saw the bill, I realized I made a stupid mistake.
The next mistake was that when I orignally talked to these people, they said that if I bought all the equipment then I could have it turned off and on any time I wanted. Since the service was for my seasonal camp, I thought I could endure their excessive rates for the few months I needed it. Again, I didn't read the fine print which said I must take the service for two years. I could suspend service without a fee, but ultimately, I'd be locked into 24 months of payments no matter how long it took.
Now for the service. Although I went with the upgraded $69 plan, it was often very slow, depending on the day and time of the day.
The good news is that there is a 30 day "trial" period whereby you can cancel. Do not miss that! I tried to cancel prior to the last day and was told I could not as it would be cancelled the day I called. Well, I at least wanted to use up the month I paid for and waited until the last day. They don't make it too easy. The first call goes to someone in the Phillipines who gives you a "tranaction number" and then must transfer you to someone else to cancel. After being on hold for a lengthy period of time, I finally got someone to cancel, although they took more of my time by trying to talk me out of it. I was told I could get back$200 for the equipment if I sent it back, but I'm sure the damn postage will cost me nearly that much.
Stay far away from Hughesnet!

Hughes net has horrable service and i went trew the 24 hour period and they didint turn my service on tell we call and [censor]ed at them but is why i have hughes is because they have good equitment i had starband and starband had no fap so yeah

Yes Hughes.net is way over priced for the crappy set up you get rained on and it takes days for it to come back, If you have a problem with there system and you call them all they told me i had vista call the manuf because they couldnt help me and it was there equipment... "WHAT CRAP" Billing was never the same it was always a different price and they always had a reason of why it was different, "WHAT EVER" and when we set it up we was not told everything, a lot was left out like there install people are independant contractors that will charge an additional $150 for the pole and concrete then hughes charges $99 Damn they think money grows on tree`s. All Im going to say NEVER USE THEM OR REFFER A FRIEND to that suckiest co and service ever, I would rather have dial up than them...
CUSTROMER SERVICE SUCKS, TECH SUPPORT SUCKS, HUGHES NET SUCKS, THERE SYSTEM SUCKS FOR WHAT THEY CHARGE, BOTTOM LINE THEY ARE SCREWING US HARDER THAN OUR OWN GOVERMENT...

Hughes net does suck. We have had it for a few months and nothing but problems...can not get on, pages will not come up. They say everyother day when we call it is out computers to close all firewalls and virus protections, etc. still does not work. They say it is fast but dial-up is faster than this. We upgraded our service and it did not do anything. I am soooooooo tired of calling them and not understanding half of what they say because their English is terrible. It is, "Oh, I am sorry but it is fine on our end, must be your computer or router". Same thing all the time. And those stupid test that they have us do on their site, the speed test...whatever, that is a joke. says the pages load in 5.6 seconds. Right. I was on the phone with them and it had been 34 minutes and NO page loaded. "Oh, it is your computer, even though this is a new Dell, $2900.00 Laptop computer, it is my computer they say. Ten today after 2 1/2 hours on the phone again with them, I find out that what most of the problem with no speed and no pages loading is something called "Web Accelerator" that is inside the satellite dish. Hughes not said it is a booster. I was told that they are crap and restrict you from browsing and this is information was from someone who builds websites for over 30 years. Hughes net did say that they are not good but nothing they can do about it. GO figure...So in otherwords, they tell us that this is fast, hgh speed internet and your pages load fast like they show on those stupid commercial when in reality, they do NOT load. I think that is false advertisement and that something should be done about it instead of everyone getting trapped into a 2 year contract and have to pay $400.00 to cancel plus the $470.00 to purchase the equipment. Oh and about that part, they told us it was cheaper to purchase the equipment and would have home warrenty on it where they come there to fix problems for free because we bought it, HAH..what a lie that was. $125.00 service call plus so much every half hour. Damn did by boys and I get screwed. I hate these people so much and sure wish I could see some of them in person. I have quite a few things to tell them. ###s! I know I am going to be blogging and telling everyone about Hughes net on the horrible speed and service they provide. Most of the time we have NO service but still have to pay the $100.00 monthly fee. I told them 2 of my kids had to drop out of KVCC, (college) because they could not submit their homework online and that I would send them the letter from the college that said they had to drop out and why...They said, "so sorry but the problem is on your end with your computers." What the hell ever. All that money for college down the drain.

I assumed a HughesNet contract from the prior owner of a home that I purchased. BIG MISTAKE. It's hard to know where to begin with how rotten an experience it has been.

No phone call to them (no matter how minor) can be completed in less than 25 minutes. I don't know where they outsource to but they have clearly chosen to select the lowest cost company. They will repeat "Thank you, [Mr. or Ms. your name here]" at least 45 times in every call, all the while that they are telling your incomprehensible garbage. The explanations of everything are very, very hazy.

To do anything, you must pay your current bill, even if it isn't due for three weeks. (That just happened to me.) I can hear them licking their chops as they demand your credit card number to do anything.

When you call back about an issue that was obviously screwed up (to their financial benefit, no other way that things get screwed up), they will flat out lie to you. They give you these long confirmation numbers that mean nothing because they don't keep any records that will ever, ever help you. Those records only say what helps HughesNet get your money.

The actual online service stinks at every hour of the day. But during business hours, it is virtually non-existent. You might as well do everything between 6 p.m. and 6 a.m. If you try to accomplish anything between 8 a.m. and 6 p.m., it is nothing but frustrating.

If I could break the contract at no cost, I would do so today. Instead, I am stuck with another 14 months of this nonsense. Please, please do not make the same mistake that I did. Get anything else that's available. You will be very, very sorry if you sign a contract with HughesNet. I can't wait until I can take the dish down and put it out for the scrap hauler. Bye, bye!

Hughes Net uses it Fair Access Policy as a means to disservice thier customers. Clearly, Hughes Net is a company that practices fraud and needs to be shut down and prosicuted for fraud and pay back the millions of dollars they owe thier customers. The Better Buisiness Bureau has already been made aware of Hughes Nets fraudulent practices and is working on shutting them down. All of Hughes Nets legal tidiness is not going to save them from justice. I urge everyone involved with Hughes Net, customers and employees to disembark before it sinks...

I HATE HUGHES NET...ALWAYS GOES INTO THE FAIR ACCESS POLICY...ONE OF MY SONS HAD TO DROP OUT OF ONE OF HIS CLASSES IN COLLEGE BECAUSE IT WAS AN ONLINE CLASS AND HUGHES NET SAID THAT HE COULD TAKE THE CLASS WITH THEIR SERVICE. WRONGGGGGGGGGGG. NOW WE ARE STUCK PAYING FOR THIS COLLEGE CLASS EVEN THOUGH HE HAD TO DROP OUT. MY OTHER 2 BOYS THAT ARE ALSO IN COLLEGE HAVE TO GO TO MY SISTERS HOUSE TO DO HOMEWORK ON THE COMPUTER BECAUSE THEY CAN NOT PULL UP THE COLLEGE WEBSITE. TAKES TO LONG. THEY ARE SUCH A BIG JOKE AND I AM GOING TO SPREAD THE WORD TO EVERYONE AND SEND EVERYONE THIS COMPLAINT BOARD TO HAVE THEM READ THESE.

I DO NOT UNDERSTAND HOW THEY ARE ALLOWED TO ADVERTISE "HIGH SPEED INTERNET" WENT DIAL-UP IS FASTER THAN HUGHES NET. I AM HAVING AN ATTORNEY LOOK AT MY CONTRACT TO SEE IF I CAN GET IT VOIDED BECAUSE OF FALSE ADVERTISEMENT.

ALSO, YOU CAN NOT UNDERSTAND HALF OF WHAT THEY SAY BECAUSE THEIR ENGLISH IS TERRIBLE. WE LIVE IN THE USA, I WANT A USA REPRESENTATIVE TO TALK TO NOT SOMEONE FROM ANOTHER COUNTRY THAT DOES NOT UNDERSTAND WHAT I AM SAYING NOR I CAN NOT UNDERSTAND THEM EXCEPT, "I AM SO SORRY FOR THIS CONVENIENCE".

JERKS, JERKS, JERKS...AND LIKE AN IDIOT, I BOUGHT THE MODEM FROM THEM FOR 400.00 SO I AM STUCK WITH THAT. MAN I HATE HUGHES NET.

If they continue to charge your card, contact your credit card company and let them know your services with that company have long been terminated and that you no longer give permission for them to pay out to that company. If that doesn't work, cancel your card and order a new one. At least you won't get continued charges for service you are not getting. I do hope they are stopped. Something needs to be done about this since many many people are badly affected by them.

I AM ONE OF THOSE PEOPLE THAT GOT SUCKED IN BECAUSE I LIVE SO FAR OUT IN THE BOONIES THAT DIAL UP WAS AT 21K. SO WHEN I FIRST GOT HUGHESNET I THOUGHT IT WAS GREAT, I COULD ZIP AROUND WITH NO PROBLEMS. WELL, NOW IT HAS BECOME SLOWER AND SLOWER AND FREEZES UP ALL THE TIME. I DID HIT MY FAP ONCE AND WAS LOCKED OUT FOR 24 HOURS BUT NOW IT IS JUST SLOW AND I AM NOT EVEN CLOSE TO MY FAP. I FOR SURE WILL SIGN THE PETION AGAINST THEM. I HAVE 10 MONTHS TO GO ON MY CONTRACT SO I AM STUCK, CUZ I AM NOT GIVING THEM ANY MORE MONEY THAN I HAVE TO.

I agree. I have had the same problem with them and the FAP. I was not told about this FAP until after the 30 day trial was up. Then all the sudden service came to a crawl and I called customer service then found out about it. It continued to be a problem and always involved me calling after 36-48 hours of waiting to get service turned back on. I called to cancel and was told they would charge me $400. I told them not to take any money out of my account and send me any bills by mail or email. They charged me $5.00 to ssend a bill and deducted the months service the same time I was on the phone with them canceling. This was on the 1st of the month before my billing cycle was even to start. I filed a complaint with the BBB and FCC. Hughes offered to split my termination fee in half. I refuse to pay anything other than the $65.00 they took out when they were told not to. There excuse was I had 30 days to cancel at no charge and signed a contract with them. Well I did not have a problem then and as far as a contract, I never saw nor signed a contract with them. nor was I informed of the restrictions to my Unbound service. They said when I signed the work order when it was installed I was signing a contract? Where is the contract and terms etc all I have is a work order charging me $115.00 to install a pole for the dish.
I will continue to dispute this charge and refuse to pay them. Turn it over to collections you still will not get paid.

HughesNet does not even bother to contact you to get there Equipment back they just send your debt straight to a collection agency. I would have GLADLY sent there crap back to them but I guess the crap is mine since I paid cash all up front for it. So I don't see how there trying to charge me for something I paid for. The collection Agency has harassed me and harassed me night and day. NEVER GET HughesNet there speed is SLOW you just as well have dial up. I called and called about the speed but got no results so I moved on to a radio signal much faster and no restrictions. Would NEVER go with HughesNet again rather have nothing.

EVERYONE today I got a letter from the ftc about my complaint and they said that if more people complain about it then they will start a investigation and when you talk tell them that Vu from hughes net is horrible and complain about fap. there number is [protected] and we should take hughes net DOWN