CB Insurance Services Humana False benefit coverage information

Humana review: False benefit coverage information

MRE50 of US

Nov 30, 2023 12:42 pm EST

Verified customer

Featured review

Michael Edwards - Humana Medicare Advantage customer.

Starting in early August 2023 Humana was contacted regarding coverage of a CGM. I have transcripts where coverage information varied between 80% (as DME) covered to 100% (Diabetic supplies). Directed to Edwards health care and after back and forth - and being told that since Michael is not on insulin, no coverage. Called Humana and spoke to an agent. I was told that YES it will be covered (probably 80/20). Directed to call CSS pharmacy. Started that conversation with facts including that Michael is NOT on insulin. Told that wasn't a problem. That was in September. I continued to check in with CSS. The most recent check in was 11/29/23. I was told first that an authorization was needed from the doctor. Got information from doctor's office that the form WAS sent over on 11/14. Called back to CSS. Then told NO coverage due to Michael NOT being on insulin. Then I call Humana again. Directed finally to Jeff who was helpful and stayed on the line during calls to CSS and then Centerwell Pharmacy. He did not stay on the line after connection to Centerwell. I feel that Humana really impeded my search for coverage. I will now order the FreeStyle Libre 2 through Amazon Prime. I have been paying $86 every 14 days since early August. At least through Amazon Prime I can save about $44 a month. FYI A1C was 11.4 (dangerously high) but first A1C after 3 months with the CGM the A1C was 8.2 - an amazing drop. Even without insurance coverage that is a compelling reason to continue using a CGM. Humana dropped the ball on this issue?

Desired outcome: Coverage of CGM - even if a small amount. An apology of what I was put through, the waste of my time. Education so that agents don't give out false information.

0 comments

Add a comment

Humana - stay away from humana! 42

Humana - fraud and cheating 9

Resolved

Humana - worst insurance coverage on the planet 13

Humana - cancel plan 4

Resolved

Humana - jennifer frost weltlich 1

Humana - Prescription drugs 1

Humana - employee treatment

Humana - medicare services

Humana - financial recovery dept

Humana - medicare supplement insurance plan f

View all Humana reviews and complaints

Humana Contacts

Humana phone numbers

+1 (800) 486-2620
+1 (800) 486-2620

Click up if you have successfully reached Humana by calling +1 (800) 486-2620 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 486-2620 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 486-2620 phone number 4 4 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 486-2620 phone number

Corporate

+1 (800) 448-6262
+1 (800) 448-6262

Click up if you have successfully reached Humana by calling +1 (800) 448-6262 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 448-6262 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 448-6262 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 448-6262 phone number

Insurance through Employers

+1 (800) 833-6917
+1 (800) 833-6917

Click up if you have successfully reached Humana by calling +1 (800) 833-6917 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 833-6917 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 833-6917 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 833-6917 phone number

Individual & Family Insurance

+1 (800) 457-4708
+1 (800) 457-4708

Click up if you have successfully reached Humana by calling +1 (800) 457-4708 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 457-4708 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 457-4708 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 457-4708 phone number

Medicare Customer Service

+1 (877) 877-1051
+1 (877) 877-1051

Click up if you have successfully reached Humana by calling +1 (877) 877-1051 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (877) 877-1051 phone number Click down if you have unsuccessfully reached Humana by calling +1 (877) 877-1051 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (877) 877-1051 phone number

Dental/ Vision Insurance

+1 (502) 580-3200
+1 (502) 580-3200

Click up if you have successfully reached Humana by calling +1 (502) 580-3200 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (502) 580-3200 phone number Click down if you have unsuccessfully reached Humana by calling +1 (502) 580-3200 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (502) 580-3200 phone number

More phone numbers

Humana emails

agentsupport@humana.com

100%
Confidence score: 100%

Support

cguillen2@humana.com

99%
Confidence score: 99%

sales

jalise1@humana.com

99%
Confidence score: 99%

sales

tsaenz3@humana.com

99%
Confidence score: 99%

sales

More emails

Humana address

500 W. Main Street, Louisville, Kentucky, 40202, United States

Humana social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024