Iceland Foods
Reviews and Complaints

I am a carer for lesley crouch who has a rare type of cancer in her leg. She moved from eastbourne to slough 7 months ago and decided to shop at iceland because she can pay with cash and then they deliver later that day or the next if required.
This was very convenient due the nature of her illness and the fact she has three children. On the last shopping visit to iceland
in slough (berks) we did not receive our shopping and lesley moved to surrey. i.e after 3 days we still had not received the shopping we had payed for. We had contacted iceland many times and to no avail. the forth day we moved to surrey without receiving
our shopping. at last iceland contacted us and said go to slough iceland branch and we will refund your money.
This was very annoying due to the cost of going 20 miles back to the slough store. Customer services said they would compensate lesley 30 pounds worth of free shopping vouchers. So we thought this was fair but we did not ever receive this good will gesture from iceland!
so now we are livivng in surrey and we get the bus to iceland in farnborough.
The first few shopping trips were fine and then problems arose again. 24 hours late with our shopping (van broke down)
We contacted iceland about this and the fact we did not receive our vouchers for previous mishaps.
We was told by iceland we do not give out vouchers! now we feel cheated and a little let down by iceland!
yesterday 23/10/13 lesley went to farnborough to do our weekly shopping.
She filled the trolley as she went around the store only to be told a the counter that they are not delivering today or the next day!
So lesley asked why there was not a sign on the front door stating this fact .The staffs reply to lesley was you will have to carry it!
Lesley can not walk without a walking stick which is obvious.
I feel this is very rude and that iceland has treated us unfairly. She arrived home very upset and very frustrated.
I have tried to complain to iceland which is very difficult indeed!
your help raising these problems would be greatly appreciated
many thanks
rob and lesley.

i bought a pack of there £2 ham i had only opened it the day before to go and make my kids some sandwiches today to find approx 10 maggots wriggling round in it! the best before date is for today 31st July . . . .so surely maggots should not be crawling around in the product? i was almost sick at the thought of nearly putting this into my children s sandwiches!

An absolute disgrace! As a mother of three young boys, youngest being two i had gone on one of my weekly shopping tasks to iceland. In the process of making my purchases my son had decided to have a little cry for my attention. in the mist of trying to pack my goods and console my son the security guard had asked me to keep my son quiet, directed by the manager. Amongst the packing, crying baby and trying to absorb what the security had asked i was completed dismayed and disheartened to find myself in such a possition more so due to the lack of apreciation.
My son was not calming down and became more distressed having a sales person and the security guard trying to calm him down by asking him to be quiet. The security guard had then become more demanding in his tone and pointed to his manager, who was on a phone call to a customer. Indicating his reason for asking me to keep my son quiet.
I had then explained to the security guard that my son was only a child of 2 years, unpredicatble and challenging. I went on to convey how disgusted I was to be made a spectacle of amongst a store full of onlookers. I advised the manager for future reference that his approach was unprofessional and probably the best way to loose a loyal customer. I was offended that i was made to feel like i was at fault for brining my child along to a "FAMILY" orientated supermarket. If the manager wanted me out of the shop i suggest that he should of direct his colleagues to quicken the proccess by assisting with the loading of products in carrier bags and have the lady serving to do just that and not faff around with the carrier bags. Extremely disappointed!

I bought a pack of 4 chicken pies from iceland in castleford & the content was terrible 1 piece of chicken in all the pies the packet says & i quote"Shortcrust pastry base filled with tender pieces of chicken breast & mushrooms in a creamy sauce topped with a puff pastry lid. What a joke didnt even taste like chicken.I wont be buying them again.

Hi i was sitting eating my food when i felt something sharp at the back of my throat with that i started choking my house mate started hitting my back and i was try ing to pull it out it went on for 30-40 seconds then we realised it was a peice of plastic cable tie 5cm long and a 1cm wide. yhe next day i phoned the factory WESSEX FOODS as they produced it and was told to send it to them so they can do an investagation and not to inform iceland whitch i did anyway and was told to take it to the store where i purchesed it i took it in on the 11 june. its been over 2 weeks now and everytime i go to eat i think about what happened and lose my appettite i have lost loads of weight> on the 21 i phoned iceland back to see what they were doin about it and was told they have not received my complaint form then i phoned the factory to see if they had any information for me and was put through to the product safety manager who did not even now about the situation which i thourght was terrible she said that she would get some information and phone me back i waited untill the next day and i phoned them back and was told by a receptionist that someone from iceland had told them not to make any contact with me neither iceland or wessex foods are taking this matter seriously. today i received a 10 pound voucher for iceland which i think is an insult i was seconds away from death and iceland who have announced record profits of over 100 million and bought 50 woolworths store think i £10 gift voucher justifeid for what has happened they pride themselves on cheap quality foods for kids and did not even take the burgers out of the freezers.

alan melville. (customers name)
[protected]@hotmail.co.uk (customers email address)
cashiers name marie
store manager matt lamb
store's telephone number [protected]

I went to iceland 27/08/11 at approx 5.45pm to buy something for my tea, the total of my purchases was £3.00, for which i paid the exact amount so needed no change. When i went to pay the cashier, marie it says her name is, was too busy chatting to another staff member from iceland whilst serving me. I paid for my food. put it in a bag and went to walk out. Marie the cashier, shouted me back, saying she gave me three pounds change when she was not meant to. After a couple of minutes of me trying to tell her she had nt, as i only had £4.80 cash on me and my food come to £3 pounds, which obviously left me with £1.80 in cash on me. The Security Guard came over demanding that i give the cashier the money back and that i was lying! he then, at the till, made me empty my pockets and patted me down looking for this so called £3 pounds, when he could only find £1.80 in cash on me he kept saying where's the money?Please bear in mind it was 5 45 on a saturday teatime and the store was busy. After i had been humiliated for about 5 minutes in front of the whole store, the cashier, Marie, said " i'm sure i gave him £3.00 change, i must have made a mistake, and if it is not, i'll have to put it in myself later", marie the cashier had a big smirk on her face. The fact that scares me is... that if i would of had more cash on me, what would of happened? also the humiliation i suffered because she was too busy chatting to her workmates, i must say, that was very unprofessional, i think this member of staff needs more training in Customer Care skills! The fact i was facing, false accusations and the showing up i had, has played on my mind all tonight, .So now, i am making a FORMAL COMPLAINT, about this member of staff, Marie, so no one else has to go through what i when through tonight. i dont think i'll ever shop at iceland again, the treatment i received was disgusting.
alan melville

I guess this falls under the 'you get what you pay for' tag. I am on a limited income and as such, I try to shop around for the best deals on food. I don't normally go to Iceland for my shopping, but this past weekend I did. Although I did save a few quid on my weekly shopping, I was not impressed with the overall quality of the purchases at iceland - especially the meats, veg, and fruits. The fruits and beg seemed to mysteriously go bad the following day after the purchase and the meat quality just looked and tasted 'dodgy'. Has anyone esle had this experience at Iceland? I don't think I'll be going back.

I am living in southall.i am ragular customer of iceland.but i am really very dipress about this incident.i went for shopping with my kids on 25 feb at around 5.30pm.when i reached to the till to pay my bill suddenly a man came there who was a shop lefter and he was carring things in his hands.he ask to the staff that they want to buy and they start buying.they were not giving any attention to customer and useing their tills money to buy those stolen things in front of customers.and i was shocked that which type of company is this.My kids was asking me so many question.i just want you to check this issue and take action about the manager and staff.thanks

Today, 30/11/09, I was driving down Bailey Drive- Bootle when I was almost forced of the road by an Iceland Heavy Goods Vehicle. This incedent happened at 1500. To make things worse, when I beeped my car horn to gain his attention towards his stupidity, he just looked at me and continued with his aggressive driving. Not content with his actions, he then started to continuiously beep at me as if I was in the wrong. I have raised this complaint with Iceland Head Office who have pretty much stated they can not do anything as I was unable to provide a Registration Number. However, I was able to provide details on where he had driven from, the direction he was going (57) and the time the incident happened (1500). These details should have been enough as they only have 70 vehicles nationwide (as I was informed). Surely Iceland has a responsibilty to know the location of all its drivers.