ICICI Bank
Reviews and Complaints

Cici bank money to india sucks!

They provide the worst service I have ever seen. I've been in business doing transactions for over 10 years, and I never lived something like this before. It unreal, I transfer money 1 month ago and the transaction has not been completed and I keep calling and customer service say the money is in another department, and that they will call back, etc etc. I have 3 service request numbers dont know what they for cause they dont do nothing! Look at the board they are full of complaints, wish I looked at this earlier!
They are full of crap please stay away from icici bank and money 2 india or have your layer ready!

Hi people,

Want to warn you about this bank from INDIA that operates in United States, they have a branch in New York. They claim to be a trustworthy bank but they are not.
I transfer money 25 days ago!, and the money never got to recipients account. I called many times they always tell me to wait till end of the day... and write and email to some account, which I did multiple times... the worst is that the money was debited from my account 21 days ago... 4 days after I set up transaction...
ICICI BANK its called and please transfer some other way other than this cause is LAME.

STAY AWAY FROM ICICI BANK MONEY 2 INDIA

Dear Sir/Madam,

My Home loan account number is : LBPUN0000356887

I have closed my Home loan by paying cash, after closure i received letter from ICICI Bank to collect the documents, with reference to the letter, I have visited to collect my original property document loan certificate from your branch ICICI Bank Ltd, Mytree center, 4/10, ground floor Hosur road, Bommanahalli, next oxford college of Engineer, Karnataka, Bangalore – 560058 on 11-11-2011. I have collected some of the documents, but not received the Original Absolute Sale Deed dated: 06-07-2002.

The Original Absolute Sale Deed dated 06-07-2002 is very important one, which is registered with the stamp paper of Rs.1, 26, 250/- (Rupees one Lack Twenty Six Thousand Two Hundred and fifty only) in favor of me.

I had visited several times to the said your office in Bangalore and given a complaint for not getting the original sale deed dated 06-07-2002 so far.

Therefore I request you kindly arrange to send the original documents at the earliest. I hope that you will kindly consider my request immediately.

Regards,
Rangaraju.

Hi,

I been having trouble with money 2 India from ICICI Bank. I made an e-transfer on December 2nd and the transfer is still not done, they say they had problems with the benefitiary name which is incorrect (the name is genius nature herbs private limited and I put genus nature herbs cause the website didnt let me write more words), so they say is wrong and to send an email with the right name, which i did around 2 weeks ago. It's been 20 days already and the transfer still not done, I call every day they tell me "transaction is gonna be done today" etc etc and nothing.
Now they said transaction is complete, but money is not credited in recipient's account, and in my money2india login it shows as "in process".
This ICICI bank is not trustworthy, the service money2india is not trustworthy, customer service is not trustworthy, I call everyday and everytime they tell me different thing. I DO NOT RECOMMEND IT TO ANYBODY, PLEASE STAY AWAY FROM ICICI BANK AND FROM MONEY2INDIA THEY ARE A TOTAL SCAM
I'm sending all the info to my lawyer so he can take care of things.

Dear sir,
It is intimated that i have renewed my two wheeler policy on 13/12/2011 with my icici credit card through toll free customercare executive. . Till my renewal policy letter or bond paper not received.I am facing very deficulty to drive my two wheeler in my chennai city with out insurance note. My policy number payment mode details & vehicle number also given below for your kind reference. Name of Owner: P.Parthasarathy, No:6, 8th Street, 3rd Cross, Vaishnavi Nagar, Chennai-600 109. (Tamil Nadu). Vehicle No:TN20P-4156 Honda Activa. Vide your policy No; 3005/[protected]/03/000 date of expired on : 13/12/2011. Payment.Rs.668/- mode by icici credit card through customer care executive Mr Lakshikanth (Emp No:15253) on 13/12/2011 . Vide your E cover note Number is 3005/W-5399510/00/000.
Please kindly take necessary action.
This is for your kind information.
Thanks & regards
P.Bhaskaran
[protected]
[protected]

I have bought a smart kid insurence plan from an advisor.At the time of policy we were told that if we submitt Rs10000 premium per year for three month we will get (Rs30000+).Althiugh we had submitted total four premium i.e.Rs 40000.But now whwn i went to know my policy status i was told that yo will only get Rs 24000, it doesn't matter how much money you had submitted.I want my full money back along with the intrest.
Hope for positive favour (Thank you)
Name-Mustakim
policy no.-[protected]
mob-[protected] / [protected]
[protected]@yahoo.com

Sir
I want to noc the life insurence my irda licence no is758-8260477 advaisar code is [protected] plz send the noc
My contact no is [protected]
My emil id is venkatesan.[protected]@gmail.com

I had wired a significant amount of usd to India using power transfer. My initial experience was good with the first power transfer. The second one is a nightmare. I wired funds on Oct 24th however the funds still haven't been credited to the beneficiary today nov 1st. The reason they gave me is duplication of request which I do not buy. They're basically holding on to the funds and since then the usd rupee rate has fallen to their benefit not to mention the lost interest. They still haven't credited the funds and keep asking me to send emails to [protected]@icicibank.com which I did. I get some email from them giving me the run around asking me to email from my valid ID which I had done in the first place. They're wasting time and keep holding onto the funds. This seems to be common practice. I was planning to send significant funds however icici has lost my business now given that they've settled for short term gains from me instead of long term mutual benefit. How cheap for goodness sake.

This is concerning a money transfer made to India at Union Bank of India.

The money was transferred on the 18th, but to date, it has not been received by the bank. Whereas the site Money2India falsly shows that the Money has been transferred to the Beneficiary Bank.

The Beneficiary Bank(Union Bank of India) stresses on the fact that no amout has been received by it in favor of the person to which it was sent. They state conclusively, that ICICI has not transferred any money to the destination account.

The manager(UBI Bank) has demanded a TTI(Transaction Number) to trace any transaction, which the ICICI Bank(Money2India) has been unable to provide. More importantly, they have been unable to respond to any of my queries, not even a response for the receipt of my numerous mails.

I am finding it hard to persue this problem, and in what direction...

On 22nd and 24th of October I had done two transactions through ICICI Money to India with Transaction IDs ( M2N [protected] and M2N [protected]). The money was being tranferred from my UK account to an Indian account. Till date the money is not tranferred to intended account in INdia. The toal sum is quite large and money needed for very critical purpose. I tried calling them on customer care number. First time a lady came on line after 20 mins wait and told me to send all transaction details to [protected]@icicibank.com. I did it religiously. This was 29th Oct. Nothing happended. For the whole of 30 October, I couldn't connect to their number. On 31st a gentleman by name Johnson came on call and told me that all there is a technical problen all transactions that happened on 22 and 24th Oct have issue and the problem will be sorted out by evening. It's almost 1st Nov now and there is no update. I have sent them about 5 reminder emails. There doesn't seem to be any accountibility with them. Can someone help. Whom can I approach ? Is there any financial controller / watchdog in UK where I can lodge a complaint ? How do I recover my money ? Any pointers will be very helpful

I requested to close a matured NRO FD(Rs.25, 000) and issue a DD on beneficiary's name in India. They bungled it with wrong beneficiary information. Asked me return the DD and I returned. They suppressed the info that it was received and made me to run around Post Office to prove that I sent the DD to ICICI. Finally, ICICI apologised but not ready to pay for the delay of over 4months! I demanded ICICI to pay 30% interest, the rate they would slap on defaulted credit card customers. I received neither my money nor any reply from ICICI, so far. It is over 6months. No response/acknowledgement from Banking Ombudsman RBI Hyderabad, for my online complaints.

dont suffer with money2inda, ICICI. Please avoid to use ICICI banking services
number one fraud is ICICI

icici money2india, ID: M2N12510496 on 05-10-2011, my transaction got rejected because i send it to incorrect account number, and the main point is they dont even about these that my transaction got rejected, i have been calling everyday and im telling them to resend it to the correct account number, every day the representative will tell me to right an email. 10 days passed already, i did't get my money yet. every customer representative(CR) will say write an email they will respond back to you in 24 hrs, i guarantee they take atleast 48 hrs to reply...even the CR they dont have all the details, they cannot help you at all...it really sucks, Do you know what is the fastest way to get my money back?

regards
saran

On april 18 2011 I did withdraw 10000/- from central Bank of India ATM using ICICI bank ATM card. But i got only 4400/-. Actually i should get 19 notes of 500/- and 5 notes of 100/- but i got opposite. I got 19 notes of 100/- and 5 notes of 500/-. After that imidiatly i called to ICICI bank and told about this issue. I asked to the customer care that do i need to provide any type of proff as i was in ATM that time. Custoer care toled me that no need to provide any kind of proff. After that i called to ICICI bank so many times but i did not get my money bank please tell me what should i do.? My email id is [protected]@gmail.com

Dear Sir,
I have taken my home loan from ICICI bank Home loan in June 2010.
My home loan no. is LBDEL00001803478 amounting 2750000/-
Am paying regularly my EMI till then, but last month due to delay in our salary i was unable to clear EMI of Sept.2011.
Now since last one week bank representative start calling me to pay the EMI & i think this is OK.
But when i call  one of their executive to come my house @8.00AM but upto 8:30 AM nobody came, then i pay my installment in cash at Rohini Branch.
Today @10:00AM i receive a call from no. [protected] & it was a conference call from ICICI bank.
The person to whom i call yesterday to come & collect the amount of EMI from my house was on line.
He started talk non sense as well as very loudly & in fact he called me as a cheater.
He claimed that he called me so many time yesterday ( 20/09/2011) but i didnt pick the phone.
This statement is totally wrong.The data may be confirmed from my phone no. ([protected]) whether so one called me that day or not.
So due to this episode i am disturbed completely.
Please help me & do the needful
Thanking you
Regards
Baljit Singh
[protected]

i got job in state bank of india, so i want to cancel of my irda licence, licence number is 8132396
pls cancel my irda licence

Dear Money2 India,
I transferred the SEK 23K from Sweden SEB to account in india. I entered wrong Trasfer message (M2X11143360) while doing the trasnfer. Then I imm sent the mail to [protected]@icicibank.com . There is no reply from the customer care. even when I called to indian contact center, they have only answer we will get back to you please send the mail. Where the hell these mails are going, r u able to answer rthe mail. Common you should have the proper complain taking system, so that you can do on priorioty basis. I checked with my Bank SEB, they say that they can't reverse the money, because it is already transferred to ICICI tru Nordea & ICICI is not responding ... So my money is lying in between the banks.
Why the hell you guys do the business...

I was working as a agent in icici lombard ins.co.ltd, so i want to cancel my irda licence from lombard, i applied cancilation and sumitted my resignation letter with original License to Mr Anil Samal, Branch Manager, ICICI Lombard, Sambalpur, Orissa, 768001 but i got no response.
Here Below my Details.
Shankar Kuma Pradhan
[protected]

Applicant Information
Applicant Name SHANKAR KUMAR PRADHAN
Father Name SUBASH CHANDRA PRADHAN
Date Of Birth 29 Jun 1984
URN ICII1610071342
License No 3644521
Certificate No -
Type Individual
Business Information
Insurer Name ICICI PRUDENTIAL LIFE INSURANCE, Agent ID ORU161007LIICI753015 Insurer Name ICICI LOMBARD GENERAL INSURANCE CO. LTD, Agent ID ORU130511GIILG378

Hi Team, I wanted to complain about the rude behavior displayed by a nodal officer from icici " mr shiva tanikonda ". He refused to answer any of my questions and kept saying that he will hang up on me. I have attached a mail which shows how long it actualy takes to resolve a particular issue by icici bank. I am pasting my email below.

"
--- On Tue, 16/8/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Tuesday, 16 August, 2011, 4:58 PM
Dear Mr. Joshi

We write with reference to your appended e-mail of August 12, 2011 and your earlier e-mails regarding the security at the ATMs.

We have taken cognizance of your feedbacks/concerns in this regard and wish to submit that the Bank has unarmed guards at the offsite ATMs from 09:00 a.m. to 09:00 p.m. and it is the endeavor of the guard to allow only one customer per ATM, at a time.

During the telephonic conversation, it was also mentioned that the security of the customers at the ATMs is the responsibility of the Bank. However, we also take this opportunity to request you, not to do any financial transaction in presence of any suspicious people.

We are sorry to note that our Nodal Officer’s clarification on the phone seemed rude to you. Please be assured that it was totally unintentional. At ICICI Bank, we place discerning customers like you in high esteem and do not endeavour to be rude at any point in time .

We hope the clarification given by us is acceptable to you. If you still feel aggrieved, there is a redressal mechanism with the Banking Ombudsman’s Office of the Reserve Bank of India . We have published the details on our web site www.icicibank.com. You may access the details at your convenience.

We reiterate that ICICI Bank acts at all times with in good faith, with diligence and without any intent prejudicial to the interests of its customers.

Sincerely,

Swetha Bhandaar
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Friday, August 12, 2011 09:57 PM
To: Head Service Quality ([protected]@icicibank.com)
Subject: SUSPECTED SPAM:RE:

Hi Naveen,

"The higher you go, the ruder you get ".Thats exactly the case with Mr Siva. I would request you to give me your manager's full name as I am going to take this matter further as and when i get time. I dont like anyone talking to me with a high pitch tone, be it a nodal officer, This was not the kind of behavior i was looking out for.

Kindest Regards

Hetal Joshi

--- On Wed, 10/8/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Wednesday, 10 August, 2011, 7:20 PM
Dear Mr. Joshi,

We refer to your e-mail of August 08, 2011 addressed to Head Service Quality regarding non availability if security guards at the ATMs.

Further to your telephonic conversation with Mr. Naveen Oswal on August 10, 2011, we have made a note of all the feedbacks provided by you and would update you with the status on or before August 16, 2011.

Sincerely,

Kalisrujana A
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Monday, August 08, 2011 02:24 AM
To: Head Service Quality ([protected]@icicibank.com)
Subject: RE:

Hi Naveen,

I have monitored the atm security issue on a regular basis in the last 2 days, i have noticed that at both the kandivali west ATMs, there is a security guard present there. Now i didnt get any joy with the atm at malad west near 5D resturant neither at the one at bhardawaadi andheri west behind filmalaya studio.

Kindest Regards

Hetal Joshi

--- On Fri, 29/7/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Friday, 29 July, 2011, 5:56 PM
Dear Mr. Joshi,

We refer your e-mail of July 20, 2011 addressed to Head Service Quality regarding the non availability of security guards at the ATMs.

We would like to submit that the frequency of the transactions at the ATM centres during the night timings. Hence, the security guards are deployed guards at the ATM only between 9:00 a.m. to 9:00 p.m.

Further, all security measures are incorporated at the ATMs.

We assure you of our best of services at all times.

Sincerely,

Kalisrujana A
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Wednesday, July 20, 2011 02:19 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Fw: RE: Urgent help required

Hi Team,

Can anyone help ?

Kindest Regards

Hetal Joshi

--- On Wed, 20/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Wednesday, 20 July, 2011, 11:11 AM
Dear Mr. Joshi,

We thank you for your patience.

We confirm that have removed the physical presence of security guard at the ATM, we have adequate security measures like electronic surveillance and patrolling units in place.

Hence we request you to treat our response, as our final response pertaining to your concerns about your feedback on ICICI bank ATM's.

For any further grievance with respect to your query, please write to STEP 3 through the "Complaints" option at our website www.icicibank.com or to [protected]@icicibank.com.

We look forward to more opportunities to be of service to you.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Friday, July 08, 2011 04:32 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Deepa,

Any update ?

--- On Wed, 6/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Wednesday, 6 July, 2011, 10:56 AM
Dear Mr. Joshi,

We apologize for the delay in resolving your issue.

We will respond to your query by July 06, 2011 at the preferred time.

We request your co-operation and support regarding this matter.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Tuesday, July 05, 2011 08:51 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Deepa,

I still have not received any call back from a senior manager. I beleive we cant keep this issue floating much longer hence can u please close this asap.

Kindest Regards

Hetal Joshi

--- On Mon, 4/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Monday, 4 July, 2011, 7:57 PM
Dear Mr. Joshi,

We value your relationship with ICICI Bank.

On the basis of our telephonic conversation dated July 04, 2011, we will contact you on July 05, 2011 at the preferred time.

We apologize for addressing with wrong salutation in our earlier response.

We appreciate and thank you for your patience in this regard.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Monday, July 04, 2011 01:28 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Suvashri, Its Mr Joshi and not miss. Please be careful before addressing someone. I need a call back from someone regarding the same issue. I want it within 48 hours. my mobile no is [protected]. Please call after 16:00 hours.

Kindest Regards

Hetal Joshi

--- On Sat, 25/6/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Saturday, 25 June, 2011, 12:09 PM
Dear Ms. Joshi,

I understand your concern.

With respect to your mail, I have raised a complaint regarding the matter to check with our ATM Team to look into this matter.

The Service Reference Number is SR181197967 and I will respond to you maximum by 4 working days.

We request your kind co-operation.

Sincerely,

Suvashri Sarkar
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: Re: Urgent help required

Hi Srinivas,

There are many standalone atm's where there are no security guards. One example is the ATM at " Charkop signal link road, kandivali west ". The last time i used the ATM, it was in the most horrible condition ever. Papers/Chits lying everywhere. Marks of pan spit in the corner. I mean, it was such a horrible experience. Could i please please please request one of the SENIOR manager to call me on this please. This has gone far too much. Someone must do something about this.

Kindest Regards

Hetal Joshi

________________________________________
From: ICICI Bank Customer Care
To: olly
Sent: Thursday, 23 June 2011 10:37 AM
Subject: RE:'ICICICARE=[protected]' Urgent help required
Dear Mr. Joshi,

We understand your concern.

We have rolled out Attendants(Security guards) at all off site ATM's (excluding petrol pumps and work sites) for 12 hours during 9.00 AM to 9.00 PM to ensure that the upkeep and uptime which is critical to the ATM are taken care of.

Incase, if the security guard is not available within the specified time, we request you to write to us to assist you.

Looking forward to more opportunities to be of service to you

Sincerely,

Srinivas Rao
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Wednesday, June 22, 2011 05:19 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

?

--- On Thu, 19/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Thursday, 19 May, 2011, 5:02 PM
Dear Mr. Joshi,

With reference to our telephonic conversation on May 19, 2011, I understand that your query regarding Security guard at ATM's is attended.

However, based on your request we will call you back on May 21, 2011 after 2 PM.

We look forward to more opportunities to be of service to you.
Sincerely,

K. S. Hemanth Kumar
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Saswat,

I am doing a late shift hence when you had called i was sleeping. I would request you to call me today (18th May 2011) between 15:00 - 17:00pm. Remember ! i want a call back only from a senior manager.

Kindest Regards,

Hetal Joshi

--- On Tue, 17/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Tuesday, 17 May, 2011, 11:52 AM
Dear Mr. Joshi,

We understand your concern.

To resolve your query, we have tried to contact you on your mobile number [protected] on May 17, 2011 at 11:30 am, however, we could not contact you as there was no response. Please provide your contact details and preferred time of contact to assist you quickly.

Alternatively, you may call our 24-hour Customer Care by authenticating yourself using your 16-digit ATM/debit card number and 4-digit Personal Identification Number (PIN).

Request you to follow the below mentioned steps for "24-hour Customer Care" contact numbers on our website:

• Login to www.icicibank.com
• Select "24-hr Customer Care link" available on the top of the home page
Looking forward for your co-operation, in helping us serve you better.

Sincerely,

Saswat Pradhan
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Saswat,

I want a call back from one of your senior managers in 48 hours so that i can speak to someone personally about this.

Kindest Regards

Hetal Joshi

--- On Mon, 16/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Monday, 16 May, 2011, 8:30 AM
Dear Mr. Joshi,

We understand your concern.

We focus considerable effort to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

We would like to assure you that all our customers are important to us and your feedback will aid us in introspection and improvements in our processes.

Thank you for taking the time to give us a feedback on our ATM.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

Saswat Pradhan
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Jyoti,
I understand the same but I as a customer am not comfortable in using ATM's without a security guard ! I beleive that a security guard is the basic thing you can have at an atm. one question - why is it that you have guards at branch atm's but none on a standalone ? Also if nothing is going to be done about this then i want a call back from one of your top managers..my no is [protected]..thanks.

kindest Regards,

Hetal Joshi

On Fri, 13 May 2011 10:03 IST ICICI Bank Customer Care wrote:

>Dear Mr. Joshi,
> 
>We understand your concern.
> 
>Please note that, we have removed the physical presence of security guard at the ATM, we have adequate security measures like  electronic surveillance and patrolling units in place.
> 
>We look forward to more opportunities to be of service to you.
> 
>Sincerely,
> 
>
>Jyothi N
>Customer Service Officer
>ICICI Bank Limited
> 
>
> 
>"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee" "You may not be able to access your Internet Banking Account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof".
> 
>"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."
>
> 
>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
> 
>-----Original Message----- Subject:  Urgent help required
>
> 
>
>
>
>
>
>
>
>
>Hi,
> 
>     This complaint is in with regards to the security at your Atm's. From the past one month i have not seen any security personel standing outside any of the standalone Atm's except for the one's that have branches next to them. A week back i was taking out some cash in the night from the kandivali west Link road Atm and there was a suspicious person who was standing outside the Atm and peeping into it while i was taking out cash, I had to open the door and ask him to stand behind. If i get robbed or any unfortunate circumstances happen, Is Icici ready to take the responsibility for it. As a part of the business decision you have given the Atm contract to a third party company who has not even bothered to do the basics right. If this matter is not resolved at the earliest then i will be going to trading standards as this is a clear security breach at the ATM's . An early reply will be highly appreciated.
> 
> 
> 
>Kindest Regards
> 
>  Hetal Joshi
> 
>A/c 038801533XXX
> 

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i have one health policy from ICICI lombard since last three years. this policy will be expired on 20/08/2011. when i have approached to customer care of lombard for renewal of this policy they have denied to renew it and saying that i have made a mediclaim in last year so we cannot renew it. i have personaaly visited the local branch office of lombard but they also refused to take the cash money for renewal of my policy.