ICICI Bank
Reviews and Complaints

If, by chance, the divivdend is paid and not deposited, the company informs about the dividend But Icici pru. life is the insurance company who did not bother to inform me about the MULTIPAY CUSTOMER CHEQUES which was issued to MRS KALYANEE DESAI, Cheque no 324936 RTGS/NEFT IFSC CODE:icici 0000393.on April 07, 2011.I I have the xerox copy of it and I found that my cheque is not deposited in any of my accounts
All the same atleast from their records, could not they find whther the party has deposited the said cheque or not. ?Now that I am trying to trace the cheque but neither i get the response nor the money.
Therfore I request you to help me. I am 72 yrs old and not in position to run around from office to office or officer to officer.

Hi,

This is a serious complaint against fraudulent act of an ICICI agent M.ABDUL ALEEM (Agent Code [protected]). The ICICI Prudential Insurance policy was never intended by me but the agent took a ICICI cheque (No 00339) from me and filled the application form and signed it himself and submitted without my knowledge. I was shocked to see the ICICI Pru Pinnacle bond reaching my home. I have been cheated for 4.77 Laks. He took a checque from me saying that he will transfer money from one ICICI bank to another. According to this insurance, I have to pay this 4.77Lak for 5 Yrs which is beyond my status.

I want this policy to be cancelled immediately, action to be taken against the agent and I want my entire money back. I am ready to take any legal action against the agent and ICICI.

Looking forward to your reply immediately.

Details:
Policy No: [protected]
Policy Holder: A.BASHREER AHAMED
Agent Name: M.ABDUL ALEEM
Agent Code: [protected]
Agent Contact: [protected]

--
Regards,
Basheer

I agree with most of the comments and complaints for this private bank - ICICI India Limited - under this complaint board.

1. Their application to repatriate money bank to foreign country ( from FCNR / NRE accounts) - does not work. So, what does it mean, you put your money to the bank - and when you need it, they need all the crap details.
Customer service on 19th August 2012 - responds that they will reply by August 25th !
2. They'll charge you multiple time. I was amazed to see my previous bank statements that 2 times in a year they were charging for card. NRI's will never find any bank worst than this one.
3. Money2India: If you forget to check your bank credit amounts, there is a great possibility - the money will not be credited to your bank account automatically.
4. Customer service: is a joke
5. icicidirect.com : my cheque is lost or missed (intentionally?)
6. people who call you from some numbers, need your personal details. they may even approach you for the jobs overseas.

If this is your hard-earned money - and that you want to see it worked - keep yourself away from ICICI bank.. Online service, banking platforms which it seems - won't work when you need it.

National banks like State bank of India is best choice where you wont get any surprises!

Keep away from ICICI - best alternative is State bank of India.

Satyendra - Brussels

Subject: Fraud transaction from my Savings A/c No. [protected] of ICICI bank, Lokhandwala Branch, Mumbai, INDIA.
I would like to bring to you notice that in the month of January 2008 a sum of Rs. 52, 478.76 in two transactions, (One Transaction Code: BIL/[protected]/EBAY-PAISAPAY/[protected] of Rs. 28, 149.00 & Second Transaction Code: BIL/[protected]/EBAY-PAISAPAY/[protected] of Rs. 24329.76 Dated:11-Jan-08) was fraudulently withdrawn from my ICICI bank account and was transferred to EBAY-PAISAPAY/. I had made a police complaint (Cyber crime office) then and had also written to ICICI bank. ICICI bank accepted their fault and re deposited Rs. 28, 149.00, in my account and promised me to re deposit the balance amount. Then I contacted the Investigating officer of ICICI bank & Assistant Manager they confirmed that my account as well as several others accounts was debited fraudulently. I tried to talk to the Branch manager but he was not willing to talk to me. Next day the Investigating officer called me to assure that it was a fraud and my money will be returned. From customer servise also they assured the same that I will get my money back. But till today I fail to receive the same.
2nd time, in 07th September 2010, a fraud transaction (Transaction Code: BIL/[protected]/iciciverfy/NSP) of Rs. 11, 000/- has been transferred from my ICICI BANK saving A/c No. [protected] to Ms. Shaheena Sayyed. This payment is not been made by me but it has been fraudulently removed from my account and transferred to one Ms. Shaheena Sayyed.
3rd time, in 21th Feb. 2011, bank was debited fraudulently (Transaction Code:[protected]-LT-2-65) of Rs. 3912/- & other Rs. 813.97 from my ICICI BANK saving A/c No. [protected] without my knowledge.
I have registered a complaint (complaint No. [protected] dt: 08/09/10) (Cyber crime office) with ICICI bank but have not received any concrete feedback from them. There are lots of complain against ICICI bank with cyber police of Mumbai. They confirmed that they get lots of complain about ICICI bank.
ICICI bank does not want to take any responsibility. ICICI bank Irresponsibility: (On purpose as employees are involved in this) this kind of fraud is not possible without the help of ICICI bank employees. These private banks like ICICI hire morally cheap employees who do this kind of fraud with partnership of outsider and get away clean.Hence I decided to stop paying my dues on the credit card (Actual Dues: Credit Card no.:[protected] from sep. & oct.10 Rs. – 22, 683.36) and loan (Actual Dues: Loan A/C no.:LPMUM00012200475 from Aug. sep. & oct.10 Rs. – 21393.005) and the same have been conveyed to ICICI bank.
ICICI Bank recovery department persons are coming from October 2010 to my residence and creating nuisance. They have abused me and threatened to cause me bodily harm if I do not pay.
I have made several complaints to Versova Police Station. & I have also written letter to ICICI Bank through my advocate.
After that ICICI bank has sent me a legal notice to which I have replied though my advocate.
I want ICICI bank to refund all my money along with the compensation and hence there is no question of repaying loan and credit card dues.
Thanks & Best Regards,
Sajay Raut
G-2, Gold Crown CHS, 7-Bunglows, Versova, Andheri (W),
Mumbai-400061. MB: [protected] Email: [protected]@gmail.com

Sir, My name is Nirmal Singh. I was opened a Health Insurance policy in your branch on 18 May 2012. Amount for a sum of Rs 6740/- has been debited from my account on 20 May 2012 of payment of policy. A message was received by us from your branch that your documents and policy was despatched on 23 May 2012. But till date no documents and policy was received by us. I was speak with your branch at Delhi about four to five times, every time they will give me reply that your documents will reached within this week. After two month documents was not recd by us. Pl give me reason for delay in documents and fwd my policy documents at the earliest. I shall be ever gratefgul for this act of kindness.

ICICI was not able to deliver my debit card which was expiring on time.They delivered it after 3 days.The pin came after 4 days.And as of date still nothing works.In this country we have bills to pay.Credit rating for credit taken etc.Everything comes with a cost of penalty, fines, credit history.ICICI UK does not bear any responsibililty and only says Sir / Madam, accept our apologies, we have forwarded your complaint to india.They will look into the matter and adivice in 3- 4 working days.No responsibility, No accountability, No courtesy.Change your slogan to Irresponsible banking / Painful banking - Welcome to ICICI.

respective sir,
ICICI Bank doesn’t understand that ‘People’ is one of the best treasures of the success of a company. Once you make an entry, you will be astonished by an amazing fact that ICICI Bank doesn't expect its employees to serve its customers. The problems and genuine concerns of customers are simply outsourced. One should not wonder that ICICI Bank gets the largest no. of complaints against it. Check Consumerforum website of the Government of India about the no. of complaints against this bank. Come here. employs false commitment and lack of knowledge about product shows a unprofessional attitude. they convince me to by gold from them in a higher rate than market by saying we have jewellery shop owners who will purchase in a good rate we will organise.and also take loan from us by depositing those gold for which your interest will be payable at the time of closing of loan.one more thing this is not a personal loan I deposited my gold for loan for which they cut higher processing fees and also interest of that processing fees for that month.I got the cheque book to withdraw the loan amount after 20 days but they dont support or behave properly to solve my requirement which they have told within 3-7 days you will able to operate.I have to wait for 20 days for my money which they putted in buying gold for there target.Does the bank will pay me yhe intrest for that.I have given 4 months interest just for a safe side, but due to some problem not able to pay the interest of last 4 month(as they told no interest required to pay) they called me and without any written notice and anything says that pay within a day or we will forward it for auction.I request them to give me some time and is there any letter or list of customers who are asked for such thing.They said yes but we dont show you, we will not give you time directly send it for auction and the manager said I have a buyer, he will take immediately but the price he says is 25, 400 per 10 gram which they sold me in 29, 000 approx-9 month before(27500 that day rate approx).The manager and staffs planed to take some profit by fearing me.they harass me full day for that………….any how I adjust from some where and manage.2nd issue-my son opened a current account to operate business, he requir higher cash deposits without charges, he paid 43000 approx charges in a month and closed the account disheartedly which the manager and the marketing staffs say s it’s a mistake from our side to don’t have the proper knowledge of the account you required-we will get back your charged ammount-waited for 2 month nothing happened .we are being a good customer all time we have 5 saving accounts and 3 cuttent accounts and promoted several accounts, we done high transactions, purchased gold, taken loan alwayes supported bank staffs for there target for a friendly jesture and now we are forced to close all the relations with the bank and will definitely look to withdraw maximum accounts with the bank promoted by us and others .we have been cheated all the time false commitment, maximum staffs don’t know about their loan, account and other products most of all how to behave with customers.I will definitely go for a legal action.
BASANTA KUMAR NANDA
[protected]
The Worst Employer Among Indian Banks.
ICICI BANK, CUTTACK ROAD, BHUBANESWAR, ORISSA
MANAGER-RAJESH DAS-[protected]
PRIVELAGE BANKER-SMITA-[protected]
SASMITA-
MARKETING-BISWAJIT-[protected]

Sub : Fraud in my ATM Card
Ref : Customer Complaind Request No. SR228185272 dt. 18.6.2012
And Police Station Mujesar Sector -24 Faridabad

Dear sir,

I am withdrawn Rs. 5000/- on 18.6.2012 at 12.47 PM therafter 12.50 PM Rs.11000/- again withdrawn by other person complaind is already given on 18.6.12 to Customer Care & Police Station but till date we have not received any response from ICICI Bank .

Matter most urgent kindly treat as urgent basis.

Your prompt action will be highly apppreciated.

Thabks & Regards

Indresh Kumar Gangwar
[protected]
Email ID : [protected]@yahoo.com

I transferred some money from Sweden to India via Money2India.
The amount was wrong and despite asking ICICI to cancel the transaction, they had processed it and I wanted the transaction to be reversed.
I had to chase them since September until today and yet, the issue is not resolved.

Transaction id M2X11142338
The SR Numbers are
1.SR188954139
2.SR190437087
3.SR204366657
4. SR206466162

/Suneel Vasireddy.

My wife and me had availed of personal loans from ICICI Bank in July 2006. The installment for her was wrongly debited from my account as a result some of my other payments were rejected by the bank for insufficient funds. The mistake was rectified after much persuasion & I got an apology letter after I threatened to take action. Again after about couple of years one of the installments from her account was rejected by my bank for wrong entry of number. Subsequent installments were debited and now there is the issue of settling the EMI that was rejected for"technical reasons". The bank has threatened, used foul language on phone and has sent recovery agents to our place causing mental; harassment and torture. We approached RBI ombudsman but were directed to the Bank for settling. The Bank agreed to settle but has told us that credibility by CIBIL will be affected because of this as the loan will be shown to be settled by waiving off the dues (which was die to their mistake. I want to sue the bank for negligence & demand compensation.

I have closed my demat account with you and all charges were paid in cash on 28.3.2012 at your Gorky terrace branch today I have received your bill dt.29.04.2012 towards annual maintenance charges for April 2012 to March 2013 whereas it was clearly stated by your Gorky terrace branch that the bill has been generated but no charges will be levied as the account is closed please see that the amount is not debited to my account as earlier you used to debit amounts from my account directly.

I opened a savings account in Pondicherry, Lawspet branch. My Account number is [protected].
Right now I am in a country called Papua New Guinea. I struggling since last 10 days to add my wife as Payee to transact through Fund transfer. When I try to add her account in Add Payee - I just get error message popping out saying "Payee cannot be added because you have not registered your mobile to receive unique registration alerts". My wife went in person 3 times to the branch this issue, no use..

I am here in overseas and cannot able to fix this problem to add her account to send her money..

For the moment it is just the savings account to which my company will send my salary and I need to transfer from my account to my wife's one...but really dont know how to fix this irritating issue

Hi all,
I'm facing hell lot of difficulty with the Money2India service. I transferred the money on 16th of April 2012 and asked them on 20th of April why it has not been transferred. They replied that they have not received money and asked me to send the snapshot of my transaction which I did.
On 23rd of April, I made several phone calls and sent mails and they called me saying that there is no fault on my side and they will soon rectify this mistake.
On 24th I got a call saying that they need the snapshot with my bank's name and logo which I sent and they promised to resolve issue in 1 working day.
On 25th of April, I sent an email and called again to get an update on my money but they haven't replied till yet.
I'm absolutely disappointed with this service and must say that this is not a way any professional bank will deal with matters like this. I know that people have faced these issues in past and still the condition is not changing.
Absolutely crap service. Don't use it.

Hi Ya,
I made a power transfer request on 29th March, the money debited from my UK account dated 4th April, and i am still waiting the money to be transferred to my ICICI Bank account. keep on calling customer care but to no avail, sent many mails to nri:@icicibak.com, they never reply and when i call customer care they tell me they have not received any emails. how can that happen, they are real shambles, i am feeling so helpless, can someone help me out or give me suggestion

dear sir/ madame icici bank representaive at mumbai branch deliderately mislead you to invest in insurance products when in front they present like mutual fundsand even forge your signature.The paper work is sent by the insurance company to local adress and it never reaches you so if you want to cancel or change any descrepancy you have lost time and later if you cancel or there is lapse in payments since paper work never reaches in usa your money is lost.
The nri representatives who call in usa claiming to tell you they will help cannot help with any of the products, asking to do that when you go to india and as it happened i went after 2 years.
THe nri representative mr nelson and their branch manager mr prasanth shetty is a complete fraud they even forged my signature for a product which was never presented at time of visit.
when complaint wes made to their icici prudential that they never sent paper work since 2 years they stated they never dispatch paper work overseas, this tells you that the nri reps mr nelson. ms sarah credo knew that paper work will never come to us the paper work will be null and void due to non payment of installments. for 2 years i never knew where my 5 lakhs was invested till 2 weeks ago when paper work was brought from india addrees. we were shocked that both products were life insuance products.
they are very clever and very sweet in front and stab behind your back. i have all proofs of communcations if needed for investigations.

On a sales tax authority instruction, the bank not only debited the 40k available in the account, but debited the account by 252k taking the account to a negative balance of -212k without any intimation or notice to the customer. The current account was a normal one with no OD facility & hence without any authority to debit the account to negative balance.

Since then, the bank has been sending daily SMS to the customer & harassing him to regularize the account.

Can a bank take such action without informing the customer?

Please suggest.

Proposal / policy no: [protected] / [protected] / [protected] for issuance of policy (Icici pru guaranteed savings insurance plan)

To,

The icici prudential,
K-3, brahm dutt tower,
6th floor, sector-18, noida

Pproposal / policy no: [protected] / [protected] / [protected] for issuance of policy

Dear sir / madam,

We shall request you to take note of the following facts:

1. Check number 649984 dated (Cleared on 18-02-2011) for rs. 25000/- drawn on idbi bank account no: [protected] was personally collected by r. K singh (Mobile: [protected]), who pretended himself as icici manager.
2. Other formalities like various test and examination was carried out at the specified lab at new delhi however, results were not made available by the lab to us. Immediately after the examination at the lab, this was communicated to r. K singh.
3. After considerable time, icici issued a check for rs. 4188.00 with a pretext that some formalities were not completed at our end but not clarifying the details of pending formalities. Also we confirm that, neither the check, issued by icici, has been got encashed by us nor going to encash the same at any point of time.
4. R. K singh, when contacted, was absconding and not receiving the calls at his mobile: [protected] however, one fine morning somehow, he was caught when he received a call from me, dialed from a different number altogether.
5. R. K singh was then made aware of the above development by the time validity of check, issued by icici got expired and another check for the same value was personally got collected by r. K singh to get the other formalities completed for issuance of policy.
6. On the same day, check number 693217 (Cleared on 06-07-2011) for rs. 4188/- drawn on idbi bank account no: [protected] was again personally collected by r. K singh on the same day
7. Thereafter r. K singh is again absconding and not receiving the calls at his mobile: [protected]

In the light of the above facts, I shall request you to refund us the total amount paid to icici amounting to 29188 (Rs. Twenty nine thousand one hundred eighty eight only) with interest and close this on as is where is basis without further discussion in this matter.

Account payee check must be issued in the name of sadhna kumari or may be got transferred directly to idbi bank account no: account no: [protected].

Note: in case icici has any reservation in paying the interest, I am ready to forgo under duress and you may just pay the principal amount.

Thanking you,

Sadhna kumari
Sfs flat no: 15-f, sector-7,
Jasola vihar, new delhi – 110 025
E-mail: [protected]@rediffmail.com
Ph: 011-[protected] / [protected] (Cell)
[protected] (Alternative cell)
Encl: photocopy of idbi passbook indicating

I have saving account in your icici bank at rawatbhata, distt-chittor garh (Raj). My saving account no-[protected]. During on line apply for cheque book request through net banking it is not accepting my request, a message is come on screen that account is not configured for cheque book in the system, contact branch for this facility

Hi people,

Wanted everybody about this service that I used and is a total Scam, for transferring money overseas. It's called MONEY 2 INDIA, from ICICI BANK, they have a website that you enroll, and they ask you to ad personal info like bank account and SS#. I did and I set up a transfer. I been waiting over a month and they dont do it, the only reason i find is that the are a BIG SCAM!
I called 20 times, I spent probably 10 hours at the phone, and nothing is going on. I requested my bank to get the funds back and with my lawyer we are hoping to solve this but just wanted to warn you, stay away from ICICI BANK AND THEIR SCAM CALLED MONEY 2 INDIA.

If yo have questions please let me know!