ICICI Bank’s earns a 2.3-star rating from 524 reviews, showing that the majority of customers are somewhat dissatisfied with banking services.
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after closing the credit card still sending sms & statements for making payments
I have closed my credit card on 5th September 2007 vide receipt no.C08070 3669257 for an amount of Rs.90, 500/- against my icici bank credit card. However till date the bank is still sending me SMS, mails and statements to pay the interest accrued and service tax amount against the above credit card. Because the bank has not updated their system / records on the above closure and they keep sending reminders calling and sending letters to residence, creating more problems and pain to customers. Inspite of my several requests to customercare/ call centers and credit card depts regarding this closure has just got drained and went all in vain.
unjustified freezing of saving a/c against unjustified balance of credit card for cancelled icici health insurance policy
I am Sukhchain Singh from Ludhiana Punjab & having saving a/c [protected] in ICICI Bank Frz. Gandhi Market Br. Ludhiana. ICICI Bank alloted me a credit card [protected] with credit limit of Rs. 20000/- & then proposed a health insurance policy debiting Rs. 12000/- to
my credit card a/c on 13-10-2006 in a self styled manner without my any request for credit card as well as insurance policy. On receiving insurance proposal I immediately back-referred for cancellation of insurance policy as well as credit card.ICICI cancelled this policy vide
its letters dated 31-10-2006, 13-11-2006 & [protected](copies in attachment).I also received an e-mail dated 9-2-2008 from ICICI that my policy had been cancelled w.e.f. 27-10-2006 & full refund of Rs.12000/-
had been credited to my credit card a/c (copy of e-mail in in attachments).
But ICICI Bank has been showing Rs.15081/63P debit in my credit card a/c & marked lien on my saving a/c for Rs.17192/63 w.e.f. Nov.2007.
Inspite of repeated requests & representations till today ICICI has not removed lien from my saving a/c. ICICI has harrasing me since last two years by raising unjustified debit to my credit card & freezing my hard earned money in my saving a/c. Kindly help me. Thanks.
SUKHCHAIN SINGH #12446 STREET 9 VISHAVKARMA COLONY LUDHIANA-141003. MOBILE-[protected]
i had a transaction in my a/c in the month of august more than Rs 10,000. but i received a letter from icici dated october 31st that there was no transaction for the period june to august 2007. so i request icici to close my a/c at the earliest
DEAR CUSTOMER CARE OFFICER.
REFERENCE YOUR STATEMENT DATED 19/8/07 FOR MY CREDIT CARD NO [protected] IN THE NAME OF MANJU JAIN, .FOR RS 39814/-
WE HAVE PAID THE ABOVE SAID BILL DTD 19/8/08 BY CHEQUE OF THE AMBALA CENTRAL CO-OPERATIVE BANK LTD VIDE CHEQUE NO 858562 DTD 1/9/08 FOR RS 40, 000/- AND DROP THE SAME IN YOUR DROP BOX OF YOU ICICI BANK AMBALA CANTT BRANCH.
I AM SUPRISED TO SEE THE BILL DTD 19/9/08 IN WHICH YOU HAVE SHOWN THE DEBIT BALANCE OF RS 44887/- IN MY STATEMENT. HOW IT CAN POSSIBLE WHEN I HAVE MADE THE PAYMENT OF RS 40, 000/- IN TIME
WE HAVE CONTACTED YOUR LOCAL ICICI BANK OPERATION OFFICE AND SHOWN THE PHOTOCOPY OF THE CHEQUE OF RS 40, 000/- AND THEY HAVE CHECKED THEIR RECORD AND INFORM THAT THEY HAVE SEND THIS CHEQUE TO AMBLA CITY FOR COLLECTION,
AFTER THAT WE HAVE CONTACTED OUR BAK AND SEE WHETHER THIS CHEQUE HAVE COME TO MY ACCOUNT OR NOT, THEN I FOUND THAT TILL TODAY IT HAS NOT COME TO MY BANK FOR PAYMENT.
TODAY I RECD AN CALL FROM YOUR CHANDIGARH OFFICE FOR PAYMENT REMINDER, WE EXPLIAN THE POSTION TO THEM ALSO, THEY GIVE THE SOLUTION TO US THAT, WE SHOULD STOP PAYMENT OF OUR PREVIOUS CHEQUE AND ISSUE NEW CHEQUE TO THEM, WE ACCEPTED THIER REQUEST AND ISSUE NEW CHEQUE OF RS 40, 000 OF ORIENTAL BANK OF COMMERCE VIDE CHEQUE NOP 568091 DTD 4/10/08 FOR RS 40, 000/- AND HE HAS ISSUE THE RECEIPT FOR THE PAYMENT . THE RECEIPT NO IS 6508144 DTD 4/10/08.
NOW THE QUESTION LEFT IS WAVIER OF LATE AND AND THE INTEREST OF THE PAYMENT LAVIED IN YOUR BILL, SINCE WE HAVE MADE THE PAYMENT IN TIME THE QUESTION OF LATE AND INTEREST DOES NOT ARISE, TO PLEASE WAIVE THE LATE FEE CHARGES AND INTEREST AMMOUNT AND THE SERIVE TAX THEIR ON AS SHOWN IN YOUR BILL DTD 19/9/08.
PL DO THE NEED WAIVIER AND OBLIGE .
WITH BEST REAGRDS.
MANJU JAIN
CREDIT CARD NO [protected]
i am a part of a company which recently came under andra police scanner for presumely doin fraud.
the case is currently running in high court.
Is is possible for the inspector of a police station wher the complaint was lodged to write a letter for freezing of our account ? will this be acknoledged by the bank ? ?
i am holding an account with icici abnk, rt nagar, bangalore.
scam charges
I work for Infosys and has the salary account in icici bank#[protected]. On 31st December 2007, an amount of RS.3000/- got debited from my account saying "TP ICICI PRULIFE". But till now I never had an ICICI Prudential policy. Since then I have been calling customer care numbers of both ICICI BANK and ICICI PRUDENTIAL. Neither of them responded in a proper way and tried escaping guiding me to the each other, saying that the issue doesn't belong to them. What a joke? Both of them are a part of icici group and none will take the responsibility :(
Then I started mailing [protected]@iciciprulife.com and [protected]@iciciprulife.com but they ask me for the details of the transaction and will say "we will revert in a week" but they never came back with a response. Till now I have mailed them around 30-35 times.
I got vexed up following up with them for the last 6 months. Is there any way to get away from these kind of situations.
Thanks,
Kiran.
Bavoyyy... kekalu puttinchav kada...
niku biscuit lu veyademee telsu anukuna... kani inta serious ga pekadatavani ipude telsindi...
money disappearing from account!
I am an NRI customer of this pathetic bank for last few years. The service used to be about right 2 years ago with relationship managers replying back to your emails or giving you a call. However now these bunch of fools sitting in the bank don't bother replying back to my emails or returning a call even when my I cant see my money online and they keep doing weired tricks where one fixed deposit shows for sometime and all of a sudden it disappears.
I haven't come across such a poor customer service in so many years and this bank boosts to be one of the best bank.
It is not even on the worst 100 list according to me. I have raised a complaint today with these guys and want to see how long its going to take for them to reply back to me.
HOWEVER I WOULD STRONGLY SUGGEST THAT IF YOU ARE PLANNING TO OPEN A NRE/NRI ACCOUNT WITH THIS ### BANK THAN DON'T DO IT. EVEN AFTER YOU GIVE THEM BUSINESS WORTH LACS OF RUPEES YOU WON'T RECEIVE ANY LEVEL OF CUSTOMER SERVICE FROM THEM. I AM GOING TO CLOSE MY ACCOUNT WITH THEM WHEN I GO TO INDIA IN FEW WEEKS AND WOULD DEFINITELY LOOK FOR A BETTER OPTION THAT PROVIDES GOOD CUSTOMER SERVICE AND PROMPT RESPONSE.
SO GUYS DON'T BANK WITH ICICI AS IT DOESN'T REQUIRE YOUR BUSINESS.
The complaint has been investigated and resolved to the customer’s satisfaction.
refund of my policy
I am suffering from very bad experience through ICICI Lombard Peoples, i had taken one policy "Family Floater Health Insurance" from ICICI Lombard, on 13th May-08 at 5.15 p.m., as under the guidance of icici lombard executive Mr. Pravin Shinde i have wrote "preexisting desease" in the policy..bcoz of that my policy showing Waiting approval status..again i have got the call at 6.00 pm and he said u have fell wrong form and again he taken the fresh policy from me..two times my money debited for the same policy due to the icici lombard executive..and now they people sayin that for cancellation we will deduct 25% of ur policy amount..please guide me for this
transfer of reward points from the credit card account!
ICICI Bank has debited and transferred all the Reward points from my Credit Card account to a new iMint account without my permission/authorization/approval or even intimation. On top of that they say that this has been done by the bank as a corporate decision and in the interest of all its customers, and as such the transaction cannot be reversed. Once credited into my account, my contention is that the reward points are my property and the bank has no authority over the same. By their logic, someday they can transfer all the money from my account to another account stating the same reasons as above. Till date, despite several calls and discussions with the customer care managers, the transaction has not been reversed.
I have since stopped using my ICICI Bank credit card since the offers and reward point redemption gifts for other banks are much better that ICIC Bank's!
The complaint has been investigated and resolved to the customer’s satisfaction.
Some unauthorised payments of Rs. 14200.00 has been made using my credit card
ICICI SUCKS
Dont want to comment further. I am just waiting to move out of them. Got robbed of a decade of points and they are shamelessly continuing their rewards program for other cusotmers...twhen asked they say, this imint robbery has been done to only 'select' customers !
Chandan,
I also had very similar experience. The worst part was that a few weeks back I had done redeemed all my points to vouchers. ICICI Bank was scrupulous enough to cancel this online redemption and transfer all my points to iMint. Adding to my nightmare, iMint offers really suck. After realizing this I have immediately cancelled my ICICI credit card. The floor manager mentioned that the application had a clause mentioning this.
And all of this even after being their 'Private Banking Customer' for 6yrs. :)
I was very proud (& patriotic) of ICICI bank. Look like they are also turning out to be the same "Sharks" as others...
Looks like the oldies are the best. At least they promise nothing.. I'm switching to SBI or Canbank.
-Pramod
ICICI is a fraud, When DND( do not disturb) call registry has come, ICICI bank could not use banks customers personal information for there profits.
If banks customer data is shared with i-mint, what i would like to know is whether i-mint is part of banking regulations. If not god bless us all & all our money which is with ICICI bank.
I-mint is another way of getting around DND registry.
Something which used to cost 200 Points on ICICI costs 800 points, so what the use of giving more points ?
I am not sure whether all you people have actually gone through the rewards points programme of I mint but I find it better.
At least the option to redeem 700 i mint points (equivalent to 350 ICICI bank reward points) for Rs. 250 of petrol at a HPCL petrol pump is worth it.
For every 350 ICICI Rewards points transferred to i mint as 700 i mint points you get 250 Rs of petrol free - almost 72% of the value of reward points not comparable to any reward available on ICICI bank reward programme.
I am actually waiting and they are not ready to transfer my points to I mint although i want them transferred.
http://ecophilo.blogspot.com/2008/10/customer-service.html
My husbnd using icic credit crd for the last 4 yers.the first three years it was okey. first it ws not rewrd point, some discount from payment.then we got gift coupen for apparatus, as per our request. later when i mint came in the picture ther ws no response after our repeated e-mil and phone cll. Not only it has no office in Kolkta to approach. We even told them Yours is a froad compny. After our repeated request to icic they contact imint. A call came after that from imint and they send some gifts as per our selection. But this is very difficult to beg for our eligible rewrds, in each time. Now we lso decided to go other Bank and will give up icic.
Dont allow the private bank to cheat thier customer.ll should tke the sme decision to quick
Without consent they transfered points and when you go for redeemption the products are out of stock, whereas statement printed 8 days back carries the product.
The best branded products are always out of stock.
This is another one of ICICI's scams. They have done this to all their customers without taking their permission. The worst part is iMint is worse than ICICI, I never thought this is possible but this is true.
We should all go for credit cards from othe banks, then only ICICI would realize that they can't take customers lightly.
I have already applied.
i am a holder of a credit card of icici bank & similar thing has happened to me. all my reward points have been transferred to imint card without any prior intimation, not only that bank has not sent me the imint card yet so that i can have a clear view of my reward points. i have almost stopped using that card & on repeated requests the bank is not taking any care to sent me my imnt card.
Replied
icici duping customers
Dear Sirs,
Whom to believe when banks like ICICI is diverting your money in their account.
Beware! Even the country's one of the biggest banks like ICICI can sweep your money in their account without your knowledge. Unbelievable but it's true.
Suppose you have deposited a cheque in ICICI bank thinking that it would get credited in your account, as you have full faith on your bank. Think twice. That money may not come to your account……in fact it can go directly in a suspense account. You will not be informed even. You will not even find mention of that cheque in your statement as well as in your internet banking portal. Bank has made procedure so cumbersome that you might find it difficult to get that money credited to your account as you cannot do so with your internet banking and also you cannot do so with phone banking.
ICICI Banks justify their action saying that they are keeping public money in their account "AS PER RBI GUIDELINES". How can one believe this.
ICICI bank is fully aware that in this busy modern world people do not have time to go to banks and cheque if the cheque that they have deposited is credited in their account or not hence they have devised this unique method to dupe you of your money.
THE STORY GOES LIKE THIS
"I deposited a two cheques on dated 5/11/2007 in Delhi
1. Cheque No. 416471 for Rs. 23299=00
2. Cheque No. 206991 for Rs 1382=00
The first one of Rs. 23299 got credited in my account but my other cheque i.e. Cheque No. 206991 for Rs. 1382=00 is not yet credited in my account inspite of the fact that I have written so many mails to bank confirming that it's my money. Reason for not crediting the cheque in my account was that my full name was not mentioned in the cheque. Although the cheque was crossed and I was depositing the same to my saving account.
And the most frustrating is the fact that I am not given any information by the bank where my cheque is? Bank is keeping that money without my knowledge. I fail to understand why bank is collecting money like this from the customers. ICICI Gurgaon Branch is notorious for this kind of cheque problems. They keep cheques in suspense account for months together, Thats what I hear about this branch.
I really have to fight with their Operation Manager to get my cheque credited to my account earlier also. Detail of that cheque was as mentioned below;
Cheque No. 315502 Deposited on 12/10/07 for Amount Rs. 140000/-. This amount was also sent to Suspense account and that too without giving any information to me. Reason was very small my name was spelled as "Parveen Kumar Bhardwaj" in place of Praveen Kumar Bhardwaj.
Questions that are yet to be answered by ICICI Bank against various mails that I had written to them are as mentioned below;
1. Why this information that my cheque is sent to suspense account is not passed on to me by ICICI bank? ICICI bank and their call center spend a huge amount of money calling us night and day asking us if we want loan, or insurance or similar kind of services and when it comes to our money going to ICICI bank's suspense account no-one even cared to call me once. Why?
2. Surprisingly this information is not even there on my online personal banking page (internet banking) since bank do not want to tell customers that bank is keeping their money without their knowledge. Bank purposefully want to hide this information so that customer forget to claim there money?
3. Since I may not be the only person whose money has goes in bank's suspense account. There might be thousands of people. No-one can guess how much public money bank is keeping in their suspense account.
4. Why ICICI bank do not want to give this money back to owners even after knowing the full detail of the owners.
5. Why bank has made procedure of claiming this money so complicated and cumbersome. Why one has to go to ICICI branch to claim the money? Why cann't one claim it filling a form online or through Phone Banking? When everything could be done online, why this small thing can't be settled online. Anyone can doubt banks intensions on this issue.
6. I am requesting bank to update this information in my statement and internet banking but inspite of so many days ICICI bank has not done this. Becaues do not want to do this as they might be getting lot of money credited in their account under this pretext.
7. I even do not know what bank's policy is if customers forget to claim their money which you might have kept in suspense account. Since people are busy these days and many a times forget to see whether the cheque that they have deposited is credited in their account or not?
8. I have lodged complaints to all levels that is Level IV but now bank is not even replying my mails.
Is there any agency in India who can help me? Or we have no other option but live at the mercy of ICICI bank? I have all the mails kept safely with me that I have received from the bank for my records.
With Kind Regards,
P.K. Bhardwaj
Phone No. +[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Kindly write to us at care@icicibank.com with your Personal Loan Account number and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
Good Evening
I m smita h chavada from baroda, I had worked in i-solutions providers india pvt ltd., under service provider of ICICI Bank Ltd, HH-ERV Dept, my employee ID 29831 and my PF numder is MH/94095/16776. I resigned my job 1st aug 2008 and i applied PF settlment forms wit my reliving...I complete All My Formalities Pls Give My All Receivable Amt. As Soon As Possible.
Yours Faithfully.
Smita Chavada
My Name is Sreekant Sreedharan and I availed a Personal Loan from ICICI Bank two years back. The ECS what I structured while availing the Personal Loan was with my savings account with ABN Amro. Now since I am changing my savings account from ABN Amro to HDFC Bank, I loyally called up ICICI Bank customer care for change of my ECS Structure. The reply what I got from the customer care is that they shall charge Rs. 552/-. I am still unable to understand the reason of implicating this charge.
Can anybody explain me the reason for this?
Regards
Sreekant
I had taken Home Loan from ICICI Bank Ltd. Which i completely paid in the month of November 2007. After paying the complete amount, the bank had not returned me the original agreement for sale till date. I have now approached the Consumer court for the redressal. I will appreciate if you guys take up my case. If required i will mail you the complete details of the case.
delay in providing original documents
I took loan amounting to Rs. 2, 00, 000/- from ICICI for purchasing a plot in Ghaziabad. I paid the outstanding amount on 06.02.2008vide ICICI receipt no. [protected]. My loan Account No. was LBNOD00000656066. NOC only has been given to me. Despite many request Original documents is still in the custody of ICICI Bank. On making request, the Customer Care Executive assured me that all documents would be provided on 09.05.2008. When I reached the ICICI Sector-50, Noida Home loan office, they told me that the papers still in Mumbai. I request the ICICI Higher Executive to handover all my original papers related to my house (5/1590, Vasundhara, Gzb.)i.e. Original sale deed/allotment letter and other papers without any delay. My Mobile No. is [protected]. Thanks.
non receipt of monthly statements
To date 09 may 08
The manager
Icici cr cards
sub: - non receipt of monthly statements
I am (s lekha) holding icici cr card no [protected], since aug 07 I have not received any statements pertaining to my cr card account. whenever I received a call from your cc, I used to inform about my non receipt of statements, even after several requests there is no proper response from concerned department. I request your high office to kindly arrange the above said non receipt statements and forward the same to my mail id [protected]@rediffmail.com, as I was unable to keep track on my cr card account due to non receipt statements on many occasions, I failed to make my payments in time therefore I request the concern office to look in to the above subject and initiate immediate action failing which I should not be responsible for late payment deposits, it is not possible every month calling /verifying with cc about my dues, even I made my payments regularly according to my mobile alerts. kindly send all my future statements to my mail id to make my payments before the due date.
Thanking you s lekha
calls from loans recovery/collections
i am really very fed up with collection persons call from icicibank videocon tower branch.bank gave a car loan to a person Mr dilip marwah for santro car and the bank have my mobile number in their records. i am receiving these call by last one year. severel times i request to the callers to change this mobile number from thier records, i am using this number from 2002 and this is not a dilip marwah's number but they can't hear and there is no action taken by bank till today.
Once I also visited icici bank videocon tower branch... the staff was really uncaring. Not willing to understand the problem and provide solution. My visit was totally in vain.. just wastage of time. Staff is sitting there because they have no other choice... staff has no wish to work or hear the customers. Incase one of staff is agree to help then other staff will not let him/her... very disgusting..
misbehaviour
I went to the R.N Mukherjee Road branch on 7/5/2008 to surrender a share certificate for dmat. But due to system down the guy at the counter (Counter No 9) refuse to take the papers. He misbehaved with me saying that wait until the system recovers. I requested him to recieve the docs and give me a reciept and the contact number or email id of that person that i could make an enquiry later whether the shares are dematerialised or not or any entry made. He not only refused to give me a reciept, telephone number, email id but also threw my docs over the desk and ask me to wait until the system recovers. Then i asked his name and he shouted on me. He said " My name is Sourav-Dmat desk-Counter No 9- R.N Mukherjee road branch. Do u want any other information?".
Please tell me how to submit those documents and how to lodge a complaint against that Mr Sourav.
Dear Manager,
ICICI BANK LTD, RASOI BRANCH, 20, R N MUKHERJEE ROAD, KOLKATA
Thanks for the email from ICICI BANK LTD, Mumbai and my reply is as under.
I am writing repeatedly again and again that ICICI Bank drawn draft for dividend was deposited in ICICI Bank Ltd., 20, R N Mukherjee Road, Kolkata
[THE REGISTRAR HAd DEPOSITED BY SENDING PERSON DRAFT NO 619734 DRAWN ON ICICI BANK LTD, KOLKATA IN ICICI BANK LTD., RASOI COURT, 20, R N MUKHERJEE ROAD, KOLKATA ON 24 JULY 2008.] Registrar had taken the acknowledgment receipt and send the same to me. I am holding the same and send to the Branch to you.
So what else do you expect from me, please check and reply.
You are writing an email, please write to us through "Email us" option at www.icicibank.com. In my opinion if Level 3 complaint is not working what else will work, it is beyond my imagination.
I am waiting for your reply.
RAJEEV MAHESHWARI
JALAN SUKAHAJI NO 48
BANDUNG 40152
amount deducted without my concent
After subscribing ICICI credit Card i have received call from them saying that they will deduct my Reliance Phone bill directly through my credit card but before that i will receive Confirmation call from their side. I havent recive any Confirmation call from their side and after 2 months i have recived SMS that amount of RS.4200/- deducted from my credit card on account of bill Payment. Immidetly i call them and ask to reverse the payment and they have confirm that they have deleted the same from my account and they will reverse the payment next day again i have receive SMS that your request of Address change have been processed and now after 15 days i received bill of 4200/- from ICICI bank.
Greetings, my loan Account No: LIGBV00010387241, I had remitted my entire loan due in Jandewalan ICICI Bank. During that time, ICICI staff told that they could return back my entire documents and cheques to me by courier service. Till they have not sent back the entire old documents. On 29.05.2009 around 9.40 AM, I had given complaint to one Loan Banking Officer namely Mr. Deepak, he did not repond to me properly. Even he did not entertain my complaint. Please ask the branch to send back my old papers and cheques.
Thanks
Franklin Caesar Thomas
ICICI Bank Acc No: [protected]
F-11/750, Ganesh Nagar Second
First Floor, Right Side
Shakkarpur
Delhi-110092
Tel No: 011-[protected]
Mobile No: [protected]
Date: 18th Aug’08
To,
The Manager,
ICICI Bank,
Jandewalan Extension,
New Delhi – 110 001.
Sub:- Complain against ICICI executive’s misbehavior over the phone.
Respected Sir/Madam,
This letter is in reference to the complaint against the misbehavior of one of your executive over the phone. I am Onkar Singh and I have taken one Innova Car with private number DL4C-AE-4720 in July’2006 through ICICI bank in the name of my sister Ranjeet Kaur. I have been giving my installments on time on 10th of every month for more than last two years. And you have also given me one more loan because of the goodwill of this Car loan. You can even check my records with your bank in your statements. This month I was not in the city because of some important work and returned on 10th Aug’08 and next day i.e. 11th Aug’08 in morning I deposited my cheque in Cenra bank at Ganesh Nagar Branch. Moreover I had checked with the Canara Bank Branch Manager that if there is any ECS which has been bounced in Ranjeet Kaur’s name but there was no bounced ECS it was Sunday on 10th Aug’08.
Yesterday I got a call from one of your ICICI executive regarding the late payment of one day and he conversed in a very bad and offensive manner with me. He did not have the etiquettes that how to deal with the customers. Your executive has even told me that if you are not able to give the installment of bank then why you have taken this luxury car which is out of your status. He told me that we know how to take the money back from the customers and we’ll also take it from you and will not give you any NOC against this loan. He told me that now I have to give the penalty amount against the one day late payment. I also asked his name but he didn’t disclose me. He called up me from three different numbers i.e. [protected]/[protected]/[protected]. And, still I am getting his calls regarding the same.
I just want to know that is it the tendency of a reputed bank like ICICI to deal with it’s customers in the market. And, also this is to inform you that I am enough able to give your balance amount in a one shot. But, now I am not going to give you a single penny as a penalty. If you want I can give you the cheque against this installment via dated 10th Aug’08 on a condition that first you will provide me in written that you will not be charged any penalty amount as late fee.
I request you to kindly look into this issue and also suggest you to make your people well understand and educated that how to deal with Clients in the market or else it will put bad impact on your bank’s reputation and goodwill in the market.
I’ll wait for you reply and will appreciate your earliest revert on the same.
Thank you,
Onkar Singh
Mb#[protected]
Address: L-2/72,
1st Floor, New Mahavir Nagar,
New Delhi – 110 018.
fraud in saving salary account
I Mr. Deepak Ghosalkar, having salary saving account in ICICI bank ( punawadi, 167-c, Dr. Ambedkar rd, Dadar T.T., Mumbai-14), and my account number is [protected].On 5th feb08 my account got debited for Rs.28, 283.07/- against credit card payment No.[protected] without my permission and any notice.
When it came to my noticed related this complaint, I have been to my branch 14th feb08.and i met branch manager( Mr.sourav kumar - Contact no.[protected]/ 6205)but without taking any action, he suggested me to go to different branch and department.
In my life I have never applied for any credit card also i have not done any single transaction, still my account got debited.So due to not received any kind of support and co-operation from branch manager, i have launched a FIR in Matunga police station on 15th Feb 2008.on the same day, i got a call from Andheri (e), J.B.Nagar branch( Recovery dept.) from Miss.Kiran shinde (contact no: [protected]) and she promised that she will take action and amount will get credited in 5 working days but till the date, I have not received any credit in my account.
So requesting you to take strict and legal action against this fraud .and help me to get credit in my account as soon as possible.waiting for ur immediate reply and action.
Reagrds
Deepak Ghosalkar
MNI Credit Report is charging my credit card. I want to cancel and not use this service any more.
Unfortunitly, I can not find where to cancel this service. I would like your help.
badly abusing on mobile number
Dear Sir/Madam,
ICICI Bank Credit Card has issued me one credit card on the month of November 2007. Every month I am purchasing something from that particualr card. But due to unsuffiecient amount I was unable to pay the desired money back to bank. I am not receiving the credit card itemised bills on every month...
but over this i have received a call from ICICI credit cards Bank on dated 26 April 08, Someone With Name Mr. Khan was asked to me for paying the amount... That time I was not having sufficient amount. As I requeted to him to pay in may08 month...But Mr. Khan was starting abusing on my mobile number. I requested many times to him... but without listening anything he has misbehaviours with me with very bad abuse...
As I was trusted on ICICI bank, but due to this i am very much mently upset...
Kindly let me know where i feed the objection on this very unacceptable process... and I also want to give to Mr. khan that he will pay for those abuses to me...
Waiting for fovourable...
Regards,
Shiv Verma
[protected]
application for sub broker is not yet registered
Sir
I nakul agrawal from nagpur applied for dbc/ for subbrokership with icici securities in the month of jan 2008 date 14.01.2008. at the time of application I paid two deamand draft one rs 10000/- in favor of icici sec ltd. and second in favor of sebi india. and the consent person told me that your registration will completed with in 45 day max.
Along with application I attech all necessary document required/demanded.
Sir still no reply is rec. d from icici sec ltd more then three month is over. I talk with conssent person he tolds me your application is still procss under sebi.
Sir plz help me on above matter.
I started new business with icici sec but this tuye of problem are occuried in the starting so.
What can I do so?
Is my registration is down or the amount I paid that is refundable.
I hope you help me on above matter
Thanking you
Your faithfully
Nakul agrawal
Respected Board,
My Name is Vikram Singh Chauhan. Nither I am a desperate customer of ICICI Bank nor a client of ICICI securities.
I am a Desperate MBA passed out from ICFAI Business School Kochi, who wanted to work with ICICI Securities.
Some days ago I attended a walk-in of ICICI securities Kormangala Branch Bangalore for the post of Relationship Manager. I got through 1st round of interview. They said they would Inform me. No one called from office . After waiting for almost two week I directly dropped in to the above mentioned office. They said you clear first round of interview you have got to face another interview. I attended 2nd round of interview and I was clearly told you have been shortlisted and be ready with your certificates and photographs. Within one week time I was ready with all documents and the aspiration to work with ICICI securities.
Well and fine till now.
After arranging all my documents when I called to office I got a shocking new that "WE CAN NOT PROCEED YOU FURTHER BECAUSE IN OUR LIST OF B-SCHOOLS ICFAI BUSINESS MBAs ARE NOT QUALIFIED FOR THE POST OF RELATIONSHIP MANAGER" We can only offer you ASSISTANT MANAGER POST, but as of NOW WE DONT HAVE THIS REQUIREMENTS. Thank you very much.
Now I want to ask the BOARD which kind of policy is this ? to keep the candidate on hold of YES and finally tell A BIG SHOCKING NOOOO for a NONSENSE REASON. If I knew this earlier I Would have tried for other good jobs.
Why did I wait for their call? I should have kept on trying somewhere else.
I want to know whether this policy actually carried out or not.
CAN ANYBODY HAS GOT THE SOLUTION FOR MY PROBLEM.
Rgards
Vikram
[protected]
debit card fee charged
I am a student and had a savings account with icici bank. As a student i always kept track of the small amount of funds i had in savings. One fine day i noticed i was charged Rs 111/- as a debit card fee and when i asked the manager of icici bank Margao, Goa he informed me that the fee was valid and could not be reversed even if i wished to close my account the next day itself.
I wish to express disatisfaction with icici as for me even the Rs 100/- make a huge difference.
This account is hacked and therefore suspended. Please contact the administrator further information The website is hacked too so please see your service provider about discussing the contents of this page
ICICI Bank is Robbing Customers Money from their Saying Account
Yes even my account got charged with DebidCardFee...and all QAB charges...
Yes even my account got charged with DebidCardFee... What are all these stupid charges...
Yes even i was slapped with 130 as DebidCardFee...
I have been charged Rs. 219/- . Below is what I see in my statement
===================8
this things are common in icici
pathetic service & commitment from last one and half yrs for activating my account
As required, 4 working days are over... Neither my account is activated yet, nor have got revert from anybody.. Apart from ths my apology and charges reversal is pending since 2 months and icici direct doesn't even have responsible officer who can deal with the issue... I fall short of words to appreciate your support and services...
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: tuesday, april 22, 2008 12:24 pm
To: 'vishal. Karajgar'; '[protected]@rediffmail.com'
Cc: 'vinayak. [protected]@icicidirect.com'; 'escalations - webtrade coo'; '[protected]@icicidirect.com'; 'max. [protected]@icicidirect.com'; 'manish. [protected]@icicidirect.com'; 'sachin. [protected]@icicidirect.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear all,
As required, al the documents are provided to your executive (mr.. Yogesh), pls ref to my comments in blue in trail mail.. Have checked twice with him if anything else is needed, but his answer was no. According to him account should be activated within 4 days time, so pls adhere to time limit.
Also would like to now the charges levied by icici direct on this account since last yr - that too for not re-executing my account and for your own errors.
Expecting prompt revert.. Also an apology as demanded on 28 mar 08 is still pending and god only know how much do I need to follow-up on the same... Thanks
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: vishal. Karajgar [mailto:vishal. [protected]@icicidirect.com]
Sent: tuesday, april 22, 2008 10:41 am
To: aliasgar. [protected]@iciciprulife.com; [protected]@rediffmail.com
Cc: vinayak. [protected]@icicidirect.com; 'escalations - webtrade coo'; [protected]@icicidirect.com
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear sir,
Thank you ver much for your co operation. Sir, we are trying to get your account activated urgently. For activating your account, we require following list of documents.
1) valid address proof in the name of following applicants
Mrs. Ashrafi biradar - passport and lic receipt provided
Mr. Aliasgar biradar - passport provided
2) one pass port size photograph of
Mrs. Ashrafi biradar - provided
Mr. Aliasgar biradar - provided
3) photocopy of pan card of following applicants
Mrs. Ashrafi biradar - provided
Mr. Aliasgar biradar - provided
According to our records your address ia as follows,
Flat no. 19, krushna complex, nr bankar govt school, kathe galli dwarka, nasik.
Requesting you to submit relevant documents for faster resolution.
Thanks & regards,
Vishal karajgar
— original message —
From: aliasgar birader
To: 'escalations - webtrade coo' ; [protected]@icicidirect.com ; vishal. [protected]@icicidirect.com ; vinayak. [protected]@icicidirect.com ; max. [protected]@icicidirect.com ; vinayak. [protected]@icicidirect.com ; rahul. [protected]@icicidirect.com ; sachin. [protected]@icicidirect.com ; manish. [protected]@icicidirect.com
Cc: [protected]@rediffmail.com
Sent: monday, april 21, 2008 1:28 pm
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Hi,
Your exec came to me for collecting documents and as requested I have provided him address proof.. Later he started asking for all the documents including proposal form, pan, photos etc. I fail to understand why same was not conveyed to me before coming and secondly why do customer is required to fill forms and provide docs again and again inspite of the fact that same is submitted thrice before.
According to executive, once forms is rejected at mumbai, same doesn't come back to customer / office and is discarded and hence we need all the documents again.. Is this the way to work and serve customer.. Am also expecting revert if somebody is bothered and responsible to revert to my mails.
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: saturday, april 19, 2008 1:11 pm
To: 'aliasgar. [protected]@iciciprulife.com'; 'escalations - webtrade coo'; '[protected]@icicidirect.com'; 'vishal. [protected]@icicidirect.com'; 'vinayak. [protected]@icicidirect.com'; 'max. [protected]@icicidirect.com'; 'vinayak. [protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Hi,
Can somebody pls revert
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: wednesday, april 16, 2008 3:23 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'; 'vishal. [protected]@icicidirect.com'; 'vinayak. [protected]@icicidirect.com'; 'max. [protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear all,
This is to highlight a proper deficiency of service from icici direct's end and a delay of one and half yr in re execution of account inspite of the fact that all documents were properly provided thrice to the concerned person. Request you to go thru the milestone as under and revert with the commitment on timelines for re execution, written apology as desired 1 month back, compensation of losses faced due to market fall and deficiency of service.. Atleast ths time I am expecting timely reverts.. Thanks
Date particulars
Jan 07 all documents submitted at icici bank - sharanpur road branch, nasik - floor 1st
Mar 07 called exec at icici direct desk to enquire on the issue and was committed that account will be activated in a weeks time
8 jun 07 went to icici bank sharanpur road branch personally and met icici direct exec sitting upstairs and then sent a mail to him attaching docs and pan card as suggested by him, pls refer to trail mail of the said date
18 jun 07 as thr was no response in 190 days, follow up mail was sent to exec marking cc to [protected]@icicidirect.com - refer trail mail
20jun 07 case was escalated to [protected]@icicidirect.com and all parties involved were marked
16 nov 07 no response from anybody from icici direct and account was not activated as follow-up was again sent to helpdesk, execs and coo id
24 nov 07 got a call from napery that somebody will call me to collect all documents.
25 nov 07 got a call from pune that somebody will call me to collect all documents.
27 nov 07 complain mail was sent to coo, mentioning that nobody appeared to collect docs post call from napery and pune - refer trail mail
05 dec 07 after 8 days revert recd from coo's id that they will investigate into the matter, it took 8 days for your coo to acknowledge mail and to tell that they will look into the matter
06 dec 07 follow-up mail was sent to escalation id mentioning delay of 6 months and pathetic service - but as usual no response from them - refer to trail mail
21 dec 07 after 15 days revert recd from coo's id that they will investigate into the matter, it took 15 days for your coo to acknowledge mail and to tell that they will look into the matter - apology was mentioned for delay but still asking for time to look into the matter
21 dec 07 follow-up mail was sent to escalation id mentioning delay and urging to resolve the issue - but as usual no response from them - refer to trail mail
24 dec 07 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
26 dec 07 revert recd from coo's id that they will investigate into the matter, apology was mentioned for delay but still asking for time to look into the matter
28 dec 07 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
28 dec 07 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
03 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
07 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
09 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
21 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
25 jan 08 I get a call from bangalore from meghna ([protected]) telling me that she has informed exec from nasik to collect the docs from me in a day
26 jan to 21 feb nobody turned up to collect any docs
22 feb 08 I get a call from bangalore from meghna ([protected]) telling me that she has fixed an appointment on 26 feb 08 and has informed exec from nasik to collect the docs from me - refer to trail mail
26 feb 08 exec didn’t appeared & neither he called for collection of documents on 26 feb as committed - refer to trail mail
26 feb 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
29 feb 08 nobody called till date - follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
03 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
06 mar 08 finally exec appeared to collect docs and took all the docs and signature.. He never informed that photo was required, he committed that photo will be collected from my home in evening same day (06/03)
07 mar 08 nobody appeared as usual to collect photo and another commitment in vain
08 mar 08 photo collected from home at 10.35 pm
07 mar 08 mail explaining issue was sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
12 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
15 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
17 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
19 mar 08 mail explaining losses suffered and lack of service, sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
24 mar 08 got a call from coo team - bangalore. According to them issue should be resolved in 48 hrs - refer to trail mail
24 mar 08 contradicting the call conversation mail was sent from coo telling me that matter would be resolved in 5 days and not 48 hrs
24 mar 08 mail was sent by me highlighting contradiction of 48 hrs and 5 days - hope they understood the difference
27 mar 08 commitment of 48 hrs was complete and no response was sent from coo - hence follow - up mail was sent to them
27 mar 08 tried calling escalation team on [protected], but nobody bothered to pickup
28 mar 08 mail recd from coo asking for 4 more days to resolve the issue - refer to trail mail
28 mar 08 apology in writing demanded by me and mail was sent to coo asking for the same
05 apr 08 mail recd from coo asking for some more time to resolve the issue - refer to trail mail
06 apr 08 again mail was sent reminding icici direct for issuing apology in writing, but it seems that nobody got the meaning of mail or nobody bothered to read it
16 apr 08 got a call from yogesh - (Icici direct exec from nasik) asking for 1 more doc as address proof and he apologized for not verifying address proof previously submitted to him on 07 mar, because of which such requirement is triggered
16 apr 08 called vishal karajkar - manager - nasik who previously never bothered (in last 5 months) to call up the customer on such a escalated issue. Explained him whole scenario and the delay of 45 days from icici direct to know that they require 1 more document
16 apr 08 called vinayak bhamre - cluster manager. Explained him whole scenario and the delay of of one and half yr in the said issue and how icici direct deals with service issue and escalated issue. Demanded for compensation and informed him that I am approaching consumer court for moral hazard, deficiency and lack of service and losses to customer.
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: sunday, april 06, 2008 9:57 am
To: 'escalations - webtrade coo'
Cc: '[protected]@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Hope you got my mail correctly... Need an apology in writing mentioning delay of 1 yr
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: escalations - webtrade coo [mailto:[protected]@icicidirect.com]
Sent: saturday, april 05, 2008 1:05 pm
To: aliasgar. [protected]@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear mr. Birader,
We realize the delay in resolution to your query.
We would require some more time to resolve you query. We assure that we are looking into the matter on priority and shall get back to you at the earliest.
We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to quality customer service.
Sincerely,
Coo team.
Confidentiality information and disclaimer
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar birader (Aliasgar. [protected]@iciciprulife.com)
Date: friday, march 28, 2008 04:12 pm
To: 'escalations - webtrade coo' ([protected]@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com
Need an apology in writing mentioning the delay
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: escalations - webtrade coo [mailto:[protected]@icicidirect.com]
Sent: friday, march 28, 2008 4:11 pm
To: aliasgar. [protected]@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear sir,
Thank you for writing to us.
Having looked into your concerns, we find that it will take us four more working days to respond. We regret the delay.
Sincerely,
Coo team
Confidentiality information and disclaimer
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar birader (Aliasgar. [protected]@iciciprulife.com)
Date: thursday, march 27, 2008 12:22 pm
To: 'escalations - webtrade coo' ([protected]@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com
Pls revert?
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: monday, march 24, 2008 3:28 pm
To: 'escalations - webtrade coo'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
As per tele conversation, you asked for 48 hrs and not 5 days to revert..
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: escalations - webtrade coo [mailto:[protected]@icicidirect.com]
Sent: monday, march 24, 2008 3:01 pm
To: aliasgar. [protected]@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear sir,
As per our telephonic conversation, we have taken up the matter and forwarded the details to the team concerned and assure you that necessary steps would be taken for processing the re-execution forms for your icici direct account on priority.
We will reply to you in this regard by march 29, 2008.
Sincerely,
Coo team
Disclaimer:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar. [protected]@iciciprulife.com (Aliasgar. [protected]@iciciprulife.com)
Date: wednesday, march 19, 2008 10:19 am
To: 'escalations - webtrade coo' ([protected]@icicidirect.com); [protected]@icicidirect.com ([protected]@icicidirect.com)
Cc: [protected]@rediffmail.com ([protected]@rediffmail.com)
Subject: user name :- mohambyd - icicidirect.com
Can some responsible person revert... I know its customers requirement and need and not yours.. Am loosing due to market fall.
Pls compensate loss and confirm
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: monday, march 17, 2008 4:51 pm
To: 'aliasgar. [protected]@iciciprulife.com'; 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Awaiting revert... I fail to understand why it takes days and week to reply on simple mail
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: saturday, march 15, 2008 12:39 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Awaiting revert?
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: wednesday, march 12, 2008 4:22 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Awaiting revert
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: friday, march 07, 2008 5:40 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Finally person appeared yesterday (06/03/08) but committed to come at evening at my home again to collect photographs... From yesterday evening till now neither has he come nor he is bothered to call... Customer as usual is expected to wait for yrs.
This is 3rd time I am submitting the documents to your executive.. Also pls refer to the trail mail, am following up since 08 jun 07.. Due to this delay of nine months I have lost on selling up my stock and trading.. I strongly demand for compensation of rs 25000 for losses suffered and deficiency of services.
Thanks.
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: monday, march 03, 2008 7:20 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: fw: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Awaiting call and revert?/
?
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: friday, february 29, 2008 12:34 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
No body has yet called... That's great?
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: tuesday, february 26, 2008 1:49 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Hi,
Your exec informed me that he will call me in morning 26 feb to let me know the timing when he can collect the forms. But till now (1.47 pm) he has not bothered to even call, forget collection.. What a service and good to see your revert coming exactly after 1 month to my last mail.
Think will have to wait for another month for getting revert on this mail.. What a service.
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: escalations - webtrade coo [mailto:[protected]@icicidirect.com]
Sent: friday, february 22, 2008 6:31 pm
To: aliasgar. [protected]@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear sir,
As per our telephonic conversation, our executive has contacted you and fixed an appointment on february 26, 2008, for filling the re-execution forms.
We request you to act accordingly.
Further, you may inform incase our executive does not visit you on the fixed time and date.
Sincerely,
Coo team
Disclaimer:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar. [protected]@iciciprulife.com (Aliasgar. [protected]@iciciprulife.com)
Date: monday, january 21, 2008 11:47 am
To: 'escalations - webtrade coo' ([protected]@icicidirect.com); [protected]@icicidirect.com ([protected]@icicidirect.com)
Cc: [protected]@rediffmail.com ([protected]@rediffmail.com)
Subject: re: user name :- mohambyd - icicidirect.com
?/ pls revert!
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: wednesday, january 09, 2008 1:14 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Cc: '[protected]@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Can anybody pls bother to revert
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: monday, january 07, 2008 11:49 am
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
?
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: thursday, january 03, 2008 2:00 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Can I expect a revert and resolution?/
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: saturday, december 29, 2007 2:27 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
I fail to understand why you take 2 days to reply that you will get back. Am fool for following since last 6 months?
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: friday, december 28, 2007 2:44 pm
To: 'escalations - webtrade coo'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
How much time you need to revert.. Is this such big issue
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: escalations - webtrade coo [mailto:[protected]@icicidirect.com]
Sent: wednesday, december 26, 2007 7:50 pm
To: aliasgar. [protected]@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear customer,
We regret the delay in our response.
We have escalated your case to the team concerned. We will respond to you within two working days with complete resolution.
Assuring you the best of services.
Sincerely,
Coo team.
Confidentiality information and disclaimer
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar birader (Aliasgar. [protected]@iciciprulife.com)
Date: monday, december 24, 2007 11:22 am
To: 'escalations - webtrade coo' ([protected]@icicidirect.com); [protected]@icicidirect.com ([protected]@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com
Awaiting revert
Thanks & regards
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|
— original message —
From: aliasgar birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: friday, december 21, 2007 4:02 pm
To: 'escalations - webtrade coo'; '[protected]@icicidirect.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Am getting your revert that too not upto mark after 15 days.. Thanks for the efficient reply.
Pls understand the problem and resolve on top priority
Thanks & regards,
Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:+[protected]|fax: +[protected]|
— original message —
From: escalations - webtrade coo [mailto:[protected]@icicidirect.com]
Sent: friday, december 21, 2007 3:10 pm
To: aliasgar. [protected]@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear customer,
We regret for the inconvenience caused to you.
Having looked in to your concerns. We will post you with the update at the earliest.
Looking forward to your cooperation.
Sincerely,
Coo team.
Confidentiality information and disclaimer
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar. Birader (Aliasgar. [protected]@iciciprulife.com)
Date: thursday, december 06, 2007 01:15 pm
To: 'escalations - webtrade coo' ([protected]@icicidirect.com); 'helpdesk' ([protected]@icicidirect.com)
Subject: re: user name :- mohambyd - icicidirect.com
Hi,
Think it should not take 6 months to resolve. Am following since jun.. Pls help in resolving the case and getting the deadlines
Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]
— original message —
From: escalations - webtrade coo [mailto:[protected]@icicidirect.com]
Sent: wednesday, december 05, 2007 5:01 pm
To: aliasgar. [protected]@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com
Dear customer,
We have looked into your concerns and realize that we will need a few days to revert to you. Please accept our apologies for the delay. We will definitely have a response for you shortly.
Assuring you the best of services.
Sincerely,
Coo team.
Confidentiality information and disclaimer
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar. Birader (Aliasgar. [protected]@iciciprulife.com)
Date: tuesday, november 27, 2007 05:17 pm
To: aliasgar. [protected]@iciciprulife.com (Aliasgar. [protected]@iciciprulife.com); swapnil. [protected]@icicidirect.com (Swapnil. [protected]@icicidirect.com); [protected]@yahoo.com ([protected]@yahoo.com); [protected]@rediffmail.com ([protected]@rediffmail.com); 'helpdesk' ([protected]@icicidirect.com); 'escalations - webtrade coo' ([protected]@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com
Have got a call from nagpur tow days back also a call from pune... But nobody has yet turned up...
Pls help
Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]
— original message —
From: aliasgar. Birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: friday, november 16, 2007 2:48 pm
To: 'aliasgar. [protected]@iciciprulife.com'; 'swapnil. [protected]@icicidirect.com'; '[protected]@yahoo.com'; '[protected]@rediffmail.com'; 'helpdesk'
Cc: '[protected]@icicidirect.com'
Subject: re: user name :- mohambyd - icicidirect.com
Pls activate
Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]
— original message —
From: aliasgar. Birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: wednesday, june 20, 2007 1:11 pm
To: 'swapnil. [protected]@icicidirect.com'; '[protected]@yahoo.com'; '[protected]@rediffmail.com'; 'helpdesk'
Cc: '[protected]@icicidirect.com'
Subject: re: user name :- mohambyd - icicidirect.com
Pls revert.. Am following up since last 14 days
Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]
— original message —
From: aliasgar. Birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: monday, june 18, 2007 1:35 pm
To: 'swapnil. [protected]@icicidirect.com'; '[protected]@yahoo.com'; '[protected]@rediffmail.com'; 'helpdesk'
Subject: user name :- mohambyd - icicidirect.com
Pls activate my account on top priority. Am following up since last 10 days
Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]
— original message —
From: aliasgar. Birader [mailto:aliasgar. [protected]@iciciprulife.com]
Sent: friday, june 08, 2007 12:28 pm
To: 'swapnil. [protected]@icicidirect.com'; '[protected]@yahoo.com'
Cc: '[protected]@rediffmail.com'
Subject: user name :- mohambyd - icicidirect.com
Hi,
As discussed.. Attached is the pan card copy of both primary & secondary account holder. Request you to activate the account for trading on top priority.
Pls confirm once done.
Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]
no reasons for deduction of amount
I am having greally very bad expirance with your ICICI bank,
Rs.11500 has been deducted by the bank with the best known reasons to the bank & when i am enquiring about the withdrawl reasons no body is clearly giving the reasons behind these deductions, coustmer care is asking to talk to the excutive, excative is asking to go to the near branch, branch is asking to go to the main branch & the main branch is asking to mail to coustmer care of ICICI bank. This is really unacceptable on the part of the bank.
hi gud aftrnun sir,
this is naresh appani.my a/c no:[protected].my friend was deposited money through the net banking from SBI to my account transaction id is 665489.ammount is 3500/-on 19november.but i didnt receive yet.please inform me what is the problem.
thanking you sir,
yours faithfully,
naresh appani,
a/c:[protected]
Subject:Rs3000 get deducted without any reason
This is regarding A/C Number [protected]
I was having Rs 12095 in my account
I wanted to withdraw Rs 3000 I went to the ATM Situated in the Lucknow
After entering all the details, the machine told me that there is a network error
I tried to withdraw amount from
Cooperation Bank
Indian Bank
Orienatal bank but not able to withdraw due to network error and
finally i withdraw 3000 Rs from Syndicate Bank and
at that time i had checked my balance enquiry it's showing 9.0095 :00 on Sunday 4th of Aug 2008 that is my last transaction on that day
On 6th of Aug I tried to withdrawl Rs 800 amount from ICICI bank after that it's showing balance to be 5, 295.00 which i expected to be 8, 295.00 then i withdraw Rs5200 from my account and lodge a complaint against same
Complaint No is :[protected]
After 1/2 hr when i am discussing these thing with executive he had lodged a complain and told me that he will get back to me within next 8 working days after checking.
Though he told me that it's showing me that there are 7 transaction 4 times 3000 Rs get deducted and 3 times get credited due to network error with other bank but Rs 3000 is missing
please resolve this issue as soon as possible
After
This is regarding A/C Number [protected]
I was having Rs 12095 in my account
I wanted to withdraw Rs 3000 I went to the ATM Situated in the Lucknow
After entering all the details, the machine told me that there is a network error
I tried to withdraw amount from
Cooperation Bank
Indian Bank
Orienatal bank but not able to withdraw due to network error and
finally i withdraw 3000 Rs from Syndicate Bank and
at that time i had checked my balance enquiry it's showing 9.0095 :00 on Sunday 4th of Aug 2008 that is my last transaction on that day
On 6th of Aug I tried to withdrawl Rs 800 amount from ICICI bank after that it's showing balance to be 5, 295.00 which i expected to be 8, 295.00 then i withdraw Rs5200 from my account and lodge a complaint against same
Complaint No is :[protected]
After 1/2 hr when i am discussing these thing with executive he had lodged a complain and told me that he will get back to me within next 8 working days after checking.
Though he told me that it's showing me that there are 7 transaction 4 times 3000 Rs get deducted and 3 times get credited due to network error with other bank but Rs 3000 is missing
please resolve this issue as soon as possible
After
lost my papers..??
I applied online for personal loans, after receiving offer on my account.
after 2-3 days I received a call from ICICI Bank for the same and they sent executive to collect the papers.
At my office address Ayush and Pradeep two executives came and took all of the papers like id details, 8 checks, and othere doc.
As per them they were loging my files on 19th of april. so, they told us that our verification may be on the same day.
till 25th I did not received any call and started calling them then i came to know that they have not submitted my files and any how they lost my files.
I seems there is no responsible employee with with ICICI Banks or there is no value of their customers.
I don't know what should i do further ... since it was very urgent for me so i applied for loan :(
-----------Ashraf
Hey,
Loan 1 : Mohamad Shams Tabrez - LPDEL00005647962 - Rs 1, 97, 000.00
Loan 2 : Mohamad Ali Khan : LPDEL00005358593 - Rs 1, 50, 000.00
The entire story is as under,
Me and my brother had undertaken this loan in the year 2005. It all went well except for slight change with my personal account wherein I and my brother had to change our account to another bank as per company guidelines. I called up the concerned loan dept and informed them of the same but they aid it would take all the procedures to be repeated all over again for which I had to wait. In the mean time I got a call from this Collection agency located in the Videocon Tower IInd Floor. The person whom I spoke to was Mr Gurpreet, Manager Collections as per his advise I was to deposit the amounts for me and my brother since it was already overdue for some months. I responded and thereafter my money was deposited to this agency for which I have the receipts (Collector Name : Surjeet)
Recently when I lost my father I was in mess wherein I asked for help from Surjeet for settling my personal loan. He proactively responded stating it will take some time and that he will get both of the loans settled. One month down I got a call from him whwrein he stated that he would be requiring Rs 1, 60, 000.00 to settle this account and that he would ensure that all database would be deleted pertaining to my records. I responded and then followed a series of calls between me, Gurpreet and Surjeet wherein they told me something regarding approvals for the loan amounts from their supervisors and would let me know once approved. The amount of settlement for my account was Rs 63, 602.00 and that for my brother account Rs 96, 398.00. I was advised thereafter to hand over the cheques to Surjeet on March 29, 2008 for which I was provided two receipt for the amount and also a settlement letter for my brother on ICICI letterhead.
Rest assured I got a call from Gurpreet whwrein he stated that all has been done and I will be getting both the letters within a week but something error happened with the dates on the cheques for which I had to provide the cheques again. I agreed and then for three weeks I did not receive any call from them. One fine day I get a call from Surjeet stating that he needs to collect the cheques. I could not agree as I was running short of Rs 28, 000.00 since I had to deposit the same for my sister's hospitilization in Mumbai. I requested for some time for which he agreed.
Couple of days back 26th April, 2008 I got a call from him inquiring how much I had as of now. I stated Rs 1, 30, 000.00. He agreed to collect the amount thereby ensuring that both the loans would be settled with this amount but he would needing an extra amount (Rs 8000.00 to provide to the person who would be providing the settlement letter and Rs 2000.00 for himself for getting the job done). When asked how would he get it done he stated that "He will take the entire amount in cash and then they will cook a story with the settlement team that the agent while taking cash back from the customer was robbed. This would take some time but he ensured that it will be done and that by Saturday of the same week he would hand over the Full Settlement letters". On 29th April he was accompanied by one of his colleagues to collect cash. I handed over the cheque for ICICI bank for the entire amount and later he stated he would come after the first to collect his part of the money and the other part. I agreed. Two days later he came and collected another Rs 8000.00 from me. I inquired about the letter he said that its been processed and he will hand ot over on Saturday. The next day he again came and stated to hand over his share. I only had Rs 1000.00 which I handed over. Following this the last converstaion I had with him was on Friday 1st May whwrein he stated that he will hand over the letters tomorrow as it was in his possession.
I waited for the letter on Saturday but when he did not turn I called him only to find that he was disconnecting my calls. I called Gurpreet and it was the same story for almost a week. One fine day I spoke to Gurpreet and he said the letter is on its way and it will take some time. Confused I called Customer Service after having a conversation with one of my friends to know the status of both the accounts and to my shock I got to know that they had put the entire amount in account rather than the settlement plan mentioned above. I called Gurpreet daily and today I finaly got to speak to him. He said this what the plan was and that we had never come to an agreement. Also that the settlement letter for my loan is on its way and will take time. He also wanted me to pay for my brothers loan EMI Rs 3987. When I questioned about the plan of settlement that he had proposed he was rude and said "Do whatever you feel like...You can fight it out in the court".
Based on the above circumstances need assistance from you in getting my query resolved. I had somehow managed to deposit that amount hoping all would be done but have been cheated.
As of now I am aware that my loan account has a negative balance of Rs 73, 000.00+. Appreciate if you can apply the same to my brothers loan account as promised by the Collection agancy and settle botht he accounts.
Appreciate you assistance.
Feel free to let me know for any queries.
reg cheating in health insurance policy
Actually i applied For an ICICI Credit card in the month of April through an agent who came to my office.. He asked us to fill our details and return it to him leaving some columns blank. Nearly after a month, i got my credit card statement indicating i have to pay an amount of Rs.6732/-. When i called the customer care, i came to know that a health insurance policy has been opened from my account. Then i thought it was a cheat and requested for the cancellation of my credit card, but they refused and talked harshly to me, mentioning that until i pay the amount they will not cancel my card and also they were adding on intrest to that amount. Then atlast after 2 months i paid the amount and requested for the cancellation of policy and credit card. I have called to ICICI Lombard Insurance team for the cancellation of my policy for nearly 15 times. After 4 months, i got some positive message for my cancellation. I don't know whats happening in ICICI. because of their irresponsibility, i lost an amount of nearly Rs. 4500 /-. Please take care that these kind of cheats and frauds do not take place again.
I agree this. What is the solution to stop this type of things
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ICICI Bank emailscare@icicibank.com100%Confidence score: 100%SupportIR@icicibank.com100%Confidence score: 100%avinash.kansal@icicibank.com94%Confidence score: 94%
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ICICI Bank addressICICI Bank Towers, Bandra Kurla Complex, Mumbai, Maharashtra, 400051, India
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To, 26th Nov, 2009
The ICICI Bank
IInd Floor, 6 Sansad Marg,
Parliament Street, New Delhi.
Sub: - Unnecessarily Harassment and levy of arbitrary chargeS against my credit
Card No- [protected] issued on false representation by the agent of ICICI
credit on my request for closure of the said account.
Sir,
The Above credit card was issued to me almost one year back which I have used for several occasions. The charges were quite exorbitant which I have paid regularly.
On 4th June 2009, vide my letter of even date I have made the last payment of Rs. 590.28 as full & final vide cheque No-728132 dated 04/06/2009 of PNB, Navyug Market, Ghaziabad and requested for closure of my credit card account
The said cheque along with my request letter which was dispatched by courier receipt No-[protected] dated 05/06/2009 were duly accepted and encashed by the credit card division. The copy of closure letter along with courier receipt are enclosed here with for your kind perusal (as annexure I & II). The above fact of receipt of my letter and cheque was also confirmed telephonically from the office concerned.
To my surprise the cheque was encashed but the request for closure was not entertained.
There after I had been served with regularly monthly bills demanding undue charges for interest / penalty.
On further intimating the office an executive / visited my premises and further assured that on payment of Rs. 240/- as full & final the said account will be closed. I have duly paid Rs. 240/- in cash on 12/08/2009 to the officer concerned vide his receipt No-C0609-8481886 dated 12/08/2009 (Copy enclosed annexure III) but again to my astonishment, harassment, mental agony I am being served bills demanding un warranted late payments fee interest charges, service tax, where as the fact remain that the said credit card was never used by me after 04/06/2009, where in I have first sent my request and intimated the office for closure of account with necessary payments for closure.
Thereafter I have been regularly requesting verbally and in writing (the copy of which are enclosed herewith as annexure III & IV) but no action is taken.
The necessary document regarding my reminder / courier receipt are enclosed herewith as proof of the truth of my submission and unnecessary harassment caused to me.
Kindly look into the matter at the earliest and direct the ICICI bank for genuine closure of the account with withdrawal of all false and vague charges after 04/06/2009 and also necessary compensation which you feel reasonably good may be awarded.
Thanking You
Faithfully Yours
N.K. SHARMA
Chartered Accountants
FIII-33/1, Nehru Nagar,
Ghaziabad, U.P
M. No- [protected]
Email: - nkandassociates@gmail.com
Encl: - I. Letter dated 04/06/2009 for closure
Vide courier No-[protected] dated [protected].
II. Reminder dated 25/07/2009
Vide courier Receipt No-[protected].
Reminder dated 27/07/2009
Vide courier Receipt No-[protected].
III. Acknowledgement Receipt No- C06098481886
Dated – 12/08/2009.
IV. Letter dated 10/11/2009 to Credit card DIV, Rohini.
C.C. 1. Credit Card Dept.
ICICI Bank
Plot No. 7,
S.D. Tower
Sector-8,
Rohini, New Delhi.
For needful action: Along with Enclosure
2. ICICI Bank
Shiv Kumar
Mohamed Illyas Khan,
E.S.I, Road No. 1,
Banjara Hill
Hyderabad-500034.
For needful immediate action: - as the matter was
Discussed Mr. Yadav Krishna Telephonically.
Dear Sir,
I had paid last installment of my personal loan in August-2008. Still I have got one SMS to pay installment by 29th Sept, 2008. I have not got any statement yet for the same.
My credit card no. is [protected].
Please look into the matter and reply me immediately.
Thanks.
Peeyush Vyas
Mobile: [protected]