ICICI Bank
Reviews and Complaints

Hi
I m sivasankar.I have applied for icicilombard insurance on aug 30th.
Policy no- 4034/CHI/[protected]/00/00
CARD NO-BLC-IL-[protected]-A
A person by name Vishnu(tele sales person) had called me and said all fraud and wrong information about the policy and
made me to take the policy from it.He said me that once u get the card from insurance company your are
ready to admit in any hosipital for even viral fever.
So. i have taken the policy...

i have got the cards on 15th september.Once i have gone to the image hosipital in hyderabad around 22nd of sep.
i came to know there only that some approval process is there for this insurance.

so , i have planned to cancel this policy and i have cancelled.while cancellation customer care people said me that u ll get full amount refundable.

i have only got Rs 4200...of which i paid Rs.10616

so i have to get still Rs.6400...
so ,please get credited to my account the remainig as soon as possible.

thanking you,
P.Siva Sankar
mob no-[protected]

I have a money saver home loan account with ICICI Bank. When I took out the loan I was told that for this product there will not be an online account. I was given a phone number and an email id which I was told to contact for gettting any information about the account.

For the first few months, I could get all the informationt about my account over email. However after about 3 months all of a sudden, the email stopped responding. Repeated reminders to the email address went un-answered.

Then I tried to call the number that I was given. To my horror, I was told that the only way I can get information about my account is by personally travelling to the branch of the bank in Bangalore. This was not only a complete change in the promise that I was made when I took out the loan but was practically impossible for me as I am currently living outside India.

The loan account that I have taken works on a model in which I am given a current account into which I keep depositing monies. The monthly EMI is then taken from this deposited amount. The EMI figure can change whenever the bank wants. Therefore it is extremely important for me to know how much balance I have in this account and how much EMI is being deducted.

In Aug-2007, I travelled to India for this purpose. My intention was to check the balance of the account and also to discuss the issue with the manager and find out a method by which I can get a regular statement of my account. On the first day of my visit, after waiting about two hours in the queue, I could finally get a statement. To my horror again, I found that amouts have been deducted from my account for unexplained reasons. When I asked the representative about this discrepancy, she could not explain this to me and asked me to come on another day. This was very difficult for me as I had to travel back to London. When I wanted to speak to the manager, the honorable manager refused to speak to me. Instead, he made me speak to one Baljepalli Kumar in Mumbai. When I spoke to Mr. Kumar, he was very nice and took all the details and registered my email details and even provided his own email id. He promised that the discrepancy that I have highlighted will be addressed and further on, whenever I want any information, I can contact him directly from my registered email. He wanted me to come on another day to get the clarification on the discrepancy on my account.

When I went to the bank on the specified day, after waiting for about two hours again, I was told that the investigation has not been done yet and I will be updated over email about the findings when it is done. I was frustrated and came back. The next day I flew back to London.

During this visit, I also tried to update my mailing address in India so that at least I can get account statements over post. However, strangely, the ICICI home loan banking computer system did not accept my postal address. This is when then ICICI prudential account that I have has the same address and I get regular statements in this address.

It has been almost two months since and I am still waiting for the clarification. I have already sent few emails to Mr. Kumar and ICICI bank customercare about this and as ususal there has not been any response from them. My request for an updated account statement has also not been addressed. I cannot even foreclose this loan account as I have to pay a huge penalty if I do so. Am now frustrated, and surprised with the callousness and arrogance of this bank. We were supposed to get better service with the advent of these private banks but it seems we are walking backwards.

Am consulting the legal experts on this. Meanwhile my suggestion to the prospective customers of ICICI is to be careful before committing to any product or service of ICICI bank.

Regards,
Lalatendu Dash

Dear Sir/Mam,

I had a credit card with ICICI 4-5 years back. I had an ongoing balance transfer issue which was never resolved. I use to receive threatening & abusive calls from the Debt Collection Agency, not even sparing my family. Infact, someone form Customer Service told me that the a/c has been closed with nil balance. On 25/10/07 when I checked my savings a/c no [protected] it was blocked & when I spoke to Cust Serv, they told me that it has been blocked due to non payment of CC bill. They are making me to run form post to pillar, asking me to speak to CC team,Savings a/c team & even the Collection Agency with no result
Pls help me, as to what I Can do in this matter.

Regards,
Kunal Desai

I had taken Home loan from ICICI Bank, Borivali (Mumbai) in Mar'03. I had opted payment schedule as through Salary deduction which was from day one . Amount was being deducted from my Salary and regularly getting credited to ICICI Bank Home loan dept. th. Mahindra & Mahindra Ltd. This is since Mar'03.

Suddenly I got phone calls and letters from ICICI bank mentioning that 2 back dated EMI's (Jul'03 & Dec'03) are not recd. and bounced. I had furnished all details about clearance of those cheques (Which was issued th. State Bank of India, Mumbai branch.

Even though it is not updated in their records till date and it is showing 2 emi amount + Interest amount more than EMI which is again increasing month by month since Jul'03.

I am harassed by ICICI bank for ICICI officers mistake.

Thanks & Regards
Ravindra Jain

Loan A/c - LBCHE [protected] Since 31-08-2006

Kind Attn:
Mr Rajiv Sabharwal
COO
ICICI Home Finance Company Ltd

Sub: Penalised for the mistake of your Collection Agency
Ref: My Loan A/c LBCHE [protected] Since 31-08-2006

Dear Rajiv,

All of us have a dream .. and one of the biggest is to own a home. I too had taken a loan from ICICI for an upcoming property being developed in Chennai where ICICI is the partner bank.

Allow me to put the things in clear perspective:

Part - 1
a) I took a loan of approx 15 L (sanctioned 40 Lkhs)
b) Bank only advised me to pay interest (not principle.. ?)
c) The bank increased interest all through the early part of this year (2007) with intimation of the same coming in at the bank's convenience.
d) The bank did not deem fit to make a payment statement, so that I could structure my payouts.
f) The Collection agents land up at their whim & fancy and demand money for the current month, previous month and future months (as if we have a tree full of money).
g) One such event in June. I had to scrape money from relatives as they asked me money for previous month, June month and also took cheques for the next 5 months.

Part - II
a) Burdened by the Loan.. I had a meeting with my auditor, a bank representative (from a bank nominated agency and not bank direct), and aimed to restructure my loan.
b) It took a while before the agency came back with the suggestion.
c) The loan was restructured.. I rounded off my earlier loan to 20 L, and agreed to make balance payment required by the builder from my reserves.
d) The bank lost my Aug EMP Chq.. did not deem fit to inform me.
e) The bank submitted by Sept EMI cheque without date.. again causing non -payment.
f) After chasing the bank officials concerned everyday (as the builder was demanding release of the money everyday lest I be slapped with interest).. your bank advised that they will deduct the Aug-Sept EMI amount from my new disbursement and I have to pay that money to builder direct (but I will charged Interest + Principle pay out on full 20 L).
g) After much deliberation I got the Sept EMI cleared, paid an amount by Cash towards Aug EMI and interest on the delay.. so that the money could be disbursed.

My contention is that as your bank becomes bigger.. like all things bigger.. it seems to be getting away from the very customers who made it big.. There seems to be no more "Hum Hain Na"..

The way your officials and collection agency people behave leaves a lot to be desired.

I do hope, pray and request that you please look into the matters and ensure that the bank also stands for Customer services... and not just size.

regards,
Gitesh Agarwal

Hi,

On my last trip to India, I visited ICICI bank in Saharanpur, UP to open an NRE account. This was middle of June 2007.

The officer handling NRE account was very courteous and quickly completed all the formalities to open an account. Took a check from me to open an account, gave me the User Id and password to operate my account online.

Today, the date is October 10th, 2007, my account is still not activated, the check that i had given to open an account is still not cleared, despite reminders many times.

I closed my account with one of the Public sector bank assuming that ICICI, being a private bank, will give better service, but I was proved wrong.

All attempts to contact the officer incharge have failed.

Can anyone tell who should i contact for this ?

Thanks

[protected]@gmail.com

I raised 2 separate transaction disputes on my credit card. As a part of the process I faxed them the copy of the complaint. As I was unable to send them a FAX to the number provided by them I called up the customer care requesting for an alternate number. In the follow ups with the customer care I was informed that the request was under process and was asked to check back later after the 90 period. When I did that I was informed that the dispute has been rejected as I did not FAX them. Now the customer care claims that they had no alternate FAX number and nothing could be done about the request.

Beware!

I had been given an ICICI bank Debit and credit card a/c when I had joined my company FirstSource (earlier known as ICICI OneSource). Although I had used my debit card frequently I didn’t really feel the need to use my credit card a/c. However last year in July there happened to be some fraudulent transactions on my credit card a/c which included transactions at a petrol station and transactions for Gold.

I had spoken to the bank about this and raised a dispute as advised by them however had not received any confirmation about these transactions. I had received calls from the recoveries department asking for the payment (sometime during Oct – Nov), however hadn’t received any call or letter from the disputes department. In addition, whenever I had asked the agents from the recoveries department about the status of my dispute; they would say that they are not aware of anything, however will check and get back in a day or two but had not lived up their word. In fact, I had also visited the agents at the bank on a few occasions and they said they would get back in person or by mail however hadn’t. I did make numerous phone calls and also sent faxes to the bank about my dispute however they hadn’t got back with any suitable reply.

Lately I received a letter from one of their lawyers asking me to get in touch with them with regards to the payment and so I did send them an email and also logged a complaint onto the ICICI bank website. I did get a reply this time from their head service quality stating that the dispute had been resolved in the bank's favour. Further on when I had a discussion with one of the executives in that department I was informed about the same thing, however there was no explanation to the fact as to why they hadn’t responded to my earlier complaints and confirmed the details of the disputes and enquiries that I had made earlier. Therefore, I went ahead and asked them for the proofs based on which the transactions had been resolved in the banks favour. I asked them to provide me with copies of those dockets. The bank did agree to send me the copies however asked me to wait for a month.

In the interim, when I received my salary for the month of April ’07 into my ICICI debit card a/c I was shocked to find out that all the money from my account had been taken out. I did get in touch with customer care and one of the managers there kept stressing that this had been done according to the terms and conditions. He too couldn’t find any record of me being contacted by the bank to confirm their decision; and informed that the dispute had been resolved in the bank’s favour and on being questioned about this mentioned that he did not have access to any such details (whether the disputes department had sent me any confirmation). He also mentioned that the recoveries team would not have access to my account details and hence would not be able to comment on the status of my dispute however did confirm that they had access to my debit card account to take all my money out; which I found very strange and nonsensical. To add my shock he also mentioned that he wasn’t aware of Subject Access Request and there was no way that I could have any access to the information that they hold in regards to my communication with them.

After a few months I did receive a copy of one of the dockets which was for the Gold transaction (approx Rs 18000) and was informed that the dockets for the other 2 transactions (Rs 700 Approx) had been misplaced and hence the amount will be waived off my account. Incidentally, I had managed to recover the dockets for the other 2 transactions during one of my meetings with the Fraud department last year. And, when I look at these dockets none of the signatures match that of mine and an even bigger surprise here is that each of these signatures are different from each other.

And when I brought this to the notice of the executive from head service quality he asked me a copy of the 2 dockets which I had and mentioned that he would forward them to the Chargeback department. I went ahead and personally handed the dockets to him. Later, when I got in touch with him after a few weeks he informed me that the dispute had been resolved in the bank’s favour. However, when I questioned him for some justification he asked me to again send him scanned of those dockets as he had misplaced the ones that I had handed him. So I went ahead scanned those dockets and sent them to him. And I kept receiving calls from the recoveries department. So, I again contacted this person and he again mentioned that the dispute had been resolved in the bank’s favour.

Now I am terribly tired and frustrated of wasting both my precious time and money of being behind these goons. I am now totally convinced that they do not bother about their customer but only about the money that they can steal from them.

Overall, I am very disappointed as I have been ill-treated and mishandled by ICICI Bank in spite of being such a loyal customer and also a part of their sister concern. I feel this bank is not bothered or does not value their customer’s time, money, wellbeing or satisfaction. I did have hopes of this matter being resolved by them and I have waited longer than any person would have, for a resolution. And now, as recommended by one of my dear ones I am turning to you with great trust that you for sure will help me obtain justice and free me from the mental torture that my family and I have been going through.

Yours truly,

Arcadius D’souza.

I have surrender my credit card due to false billing. I have not demanded any loan but they have send me a check of Rs 16000/-. I refuse to take loan, but bank put a penalty and a EMI amont to pay. At last I surrendered the card as it was making me headache. After one year company advocate Shailendra shingh is threatening me to deposit a amount of Rs 3500/- to pay instantly within 2 hours in bank otherwise he will suit file against me for recovery. He said that he has send notices to my offices which I have never found. His statement is wrong because he doesn't send me any letter to my residence address. I asked to send me demand notice to pay after seeing the bill but he refused. I am mentally pussled & waiting for summon and fighting case against company up to supreme court.

Hi, I write this to inform to all that I had renew my ICICI Lombard Insurance on my Four wheeler. I had given the check and got cover note with wrong information in it. When i gate RC copy of my car to endorse the same with SBI hypothecation they did not do it and taken 10 days. Finally, when i went to ICICI Lombard office at Panjagutta, Hyderabad, they cleared it within 10 minutes. Please, dDo not give checks to marketing executives as it will delay the process. Also do not opt for ICICI Lombard General insurance. Opt for other company which provides insurance for Four Wheelers.

I applied for ICICI Lombard Bike insurance on 21st August 2007 from Bangalore. But till date (26 -sep -2007). I am struggling to get my insurance. I have escalated the issue to 3 levels but no response from ICICI Lombard. I feel they only cheat people. One of their executive told that she could not locate the ICICI Lombard Banch from where I purchased policy. I do not understand is there someone operating illegally with ICICI Lombard name, or they do not have the data for its Branches. If some responsible executive ICICI Lombard checks these complaints then please do something for the stated issue.

I had used the card and kept paying the minimum due amount on time and one day i decided of going for a settlement of my card back in 2004 and i met one of the manager for this. At that point my outstanding was close to 28000/- and because of my good payment history i was told that i can close it for 25000/- and few hundreds which i don't remember clearly, I agreed for the settlement and at the same time i paid 15000/- in cash for which i have the receipt and for the remaining i was told some would come and collect a cheque or cash at my residence as i needed two weeks to pay the remaining amount, But nobody showed up and i had to travel to mumbai for 8 weeks but i had left a cheque at home so that if some one showed up they could collect and close the card but that never happened. After few months somebody came to my doorstep and started using abusive language for the balance and then i was told to meet someone at the collections department (Basavgudi)and i was told that i need go for a new settlement and after 2hrs of argument we agreed to close it for 11000/- and i had close to 8000/- in cash which was collected at my door step and the balance was supposed to be collected by some collection agency in a weeks time but that didn't happen and now i receive a statement saying i owe close to 17000. Where in as per the agreed term i was suppose to payback only 3000+ to close it. I tried getting in touch with the same manager after i few weeks but i was told that he moved to some other branch in mumbai and i had lost my patience and decided to not to entertain them any more and no body bothered me for close to 8 months and one fine day some collection agency guy came home and spoke to my mother in a very filthy language and when i asked that guy to speak to me and he just asked me to come down to collection office and when i asked him about the language being used i was threatened saying things could get worse i didn't show up at the collections office. I have written complaints after complaints to ICICI bank and they say they can't do any thing as its gone to collections agency. In the mean time i had to travel out of bangalore for a while and when i came back i received a legal notice from a solicitor and i called him up to explain about what was going on and i was given a collections manager number for bangalore and i when i called up and spoke about it, in a very rude voice i was told to come down to office so that they can deal with me. My whole point is that if i wanted to default why would i opt for a settlement and pay close to 23000 where the original settlement figure was 25000 change.I have told time and again that i will pay a maximum of 4000 and not a penny more because you just can't go harassing a customer with abusive language.

I have a personal loan for the last 2 years and 6 months with ICICI and a life insurance policy with the same bank and i have never missed any payments on them.

Advise what should i do smb!

My account in Greater kailash II in ICICI Bank, a/c no is [protected], i have payment to icici bank Credit card Rs 600.00 through phone banking on 7 september 2007, amount is debited to saving account, but not credited to credit card account, i have a lot of time requested to costumer care but no body to care this situation, he/she said to me: your amount is credited to your saving account in 5 days, but at this time either amount is not credited to saving account or credit account.

Very poor service!

I got my Vehicle insurance policy renewed from ICICI Lombard. Before renewal of policy service agent Mr. T. Prashanth Goud Contacted me for renewal of policy. He is working under Mr. Kumarswamy Reddy,
Unit Sales manager - Motor retentions,
ICICI Lombard Insurance Company Ltd.
4th floor, Osman Plaza,
Panjagutta, Opp HSBS Bank,
Hyderabad - 500034
Mobil No : [protected]

I was promised to get two Service coupons (worth rs 500 each) if i get renewal of my policy with ICICI Lombard. On asking for the reason for this offer, i was told this is to retain old customers. I agreed to renew my policy.

Mr. Prashanth did regular follow up till i issued checque on 18th Aug 2007 for renewal of policy, and assured me that i will get Cover note along with 2 service coupons. But after that day sad part of the story started,

> I got cover note on 31st aug, after long delay, nobody was bothered to inform me about delay.
> I had to call repeatedly to these people to know the status of the policy whether it is issued or not.
> I did not receive service coupons till 8th Sep, which i was suppose to get by 25th aug.
> Finally Mr. Prashanth dropped service coupons at my flat that too Of Tata Motors Workshop (inspite of being told clearly that i own Maruti Swift). In Policy its clearly mentioned that i own Maruti Swift.

The pathetic after sales service has forced me to write down this whole story, and the worst part is:

> Now Mr. Prashanth is not answering my call.
> Mr. Kumarswamy is giving only assurances, whenever i call him up. Every time i get assurance that he will call back but i have to call him up.
> Today is 17th september, its already 30 days, and till now my case is not closed.

After this incident not feeling to get any product from ICICI now onwards, will not even recommend to others. At the end, "It takes months to find a Customer... Seconds to loose one."

Regards,
Jasvir.

My husband Steven D'souza (who holds and NRE account in your bank) and myself went to the ICICI Bank, Vashi Branch some time in April 2007. We wanted to invest our money and Mr. Anjan Raisinghani at ICICI Bank, Vashi, was helping us do the same. He had suggested we go in for an FCNR Deposit which has a maturity period for about a year. We told him that we might require the money to buy property and might have to cancel the FCNR before its maturity and would not like to loose out in any way. He told us that if we canceled we would only not get any interest, the principal amount would stay the same but we would have to pay Rs.1000/- as cancellation charges. We also confirmed with him that as our INR money would be converted to US$, at the time of cancellation would we not loose any money if the exchange rate drops. He again assured us that our money will be as it is and only Rs.1000/- will be deducted. We then asked him several times more if we are going to loose out on any more money besides Rs.1000/- and he kept saying no and told us not to worry.

We then invested rupees ten lakhs in the FCNR Deposit. After around two and a half months we bought some property and had to cancel the FCNR. Straight away Rs.50,000/- approximately was debited from my husband's account. We were shocked and when we contacted the bank they informed us that the debit was because of exchange loss at the time of canceling the FCNR.

We spoke to Mr. Anjan Raisinghani several time and told him that he has done the wrong thing by misguiding us and that the exchange loss debited should be credited back into our account. He did not seem concerned at all he told us he cannot do anything. I then told him that i will go to higher authority and complain. He said that i can go to whomsoever i want and that he does not care and he said that i will tell them that i informed you about the exchange loss. I was stunned when i heard an ICICI Bank employee speak in such a way. Instead of apologizing he is ready to lie further.

I went to ICICI Bank, Vashi Branch and met with the Branch Manager, Ms. Mamta Ashar. She said that i could contact Mr. Chandrashekhar who handles this section. Mr. Chandrashekhar was unable to help and said that i could contact Mr. Kartikey Hemani. All Mr. Hemani did was protect Mr. Anjan and he also mentioned to me that 'he would have done the same thing if he were in Mr. Anjan's place', which means he too would have misguided us. I was shocked once again. Its unbelievable that employees of ICICI Bank speak like this. Instead of sorting the problem they are protecting their friends at the customer's cost, it definitely seems like that.

I then asked Mr. Hemani for details pertaining to the transaction several days ago. I received his regrets for the same today. I was once again shocked. As per RBI rules, a bank has to give their customer information pertaining to their account. I again sent him a mail requesting for the same, but there as been no reply so far.

ICICI Credit Card Machine not installed after all formalities completed including new a/c opening in icici bank.

I have got a threatening calls from ICICI bank Bangalore from the phone no 080 [protected] stating a person named RUDRAKSH has taken loan for his 2 wheeler from their bank and has stated me as the Guarantor and asking me why he has not done his loan payment yet;whereby I do not know anybody by this name nor have I taken guarantee for anybody's loan sanction ever in my life till date.