I was a member in 2023 and was unable to complete my CoolSculpting (CS) because the technician noticed (October 2023) a tiny lump at my belly button when I was scheduled for CS on my abdomen. She thought it may be a hernia and if it was then I would need a letter from my doctor indicating it was safe for me to have the procedure.
It took me 4 months to get an appointment with my doctor and then another month to get the ultrasound which did indicate a tiny fatty hernia. My Doctor provided a note indicating it was medically safe for me to have CoolSculpting. My this time it was 2024 and I was not going to renew my membership but Ideal Image would allow me to complete my remaining cycles of CoolSculpting. When I went to the office in South Attleboro MA, I was then told that the policy had changed and now I was not eligible to have CS on my abdomen! So I did one cycle on my upper arms but still have an $800.00 credit. I have no need of fat removal anywhere else on my body and the last session left my horribly bruised. I requested to use my credit for some other treatment but I was denied. I
Claimed loss: I have lost $800.00 in treatments that I have paid for but I cannot use.
Desired outcome: I request a refund of $800.00 or be allowed to use this credit for some other treatment offered at Ideal Image.
Confidential Information Hidden: This section contains confidential information visible to verified Ideal Image representatives only. If you are affiliated with Ideal Image, please claim your business to access these details.
We have received your comment. Thank you!