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Idrotherapy / Idro Labs Complaints 50

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11:57 am EST
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Idrotherapy / Idro Labs free sample wrinkle creams

I ordered a supposed FREE sample cream and agreed to pay the 4.95 shipping fee only, but instead have been sent two shipments of product charged automatically to my credit card in the amount of 672.70 CDN. How is this legal? We are a couple of senior citizens on fixed income and simply cannot afford this. I never would have ordered the product if I would have known what their costs and terms were. Never again!

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6:18 pm EDT

Idrotherapy / Idro Labs donot have authorisation of my account to take money if not contacted and money returned I will be taking this much further

I accepted a free trial offer online and paid 5.99 dollars for two samples in febuary2017. Now ongoing payments have been taken out of my account since then this company has deducted over $700 Dollars from my account without authorisation. If this money is not returned into my account I will be taking legal action to recover my money. This has happened to many people and it is totally wrong so unless this money is retuned and all of this is rectified I will be namining and shaming on all websites and social media and contacting legal support.

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2:48 pm EDT

Idrotherapy / Idro Labs wrinkle reduced cream and oil of argan

The add specified that the cream and oil were free, you just had to pay for transport. I received a charge on my Visa for $19.48Cdn as the charges were in US dollars which was not mentioned in the add. It was shipped from Mississauga, Ontario, so I don't really understand why I had to pay for the exchange. I go away on vacation and when I come back, I have another package of cream and oil in the mail. I called Visa and they said that I had a charge for $527.98 Cdn from Idrotherapy. I immediately cancelled my card. I never approved this second shipment but apparently, the man at Visa told me, it was written in very small characters that if I did not return the cream and oil within 14 days, I was approving further shipments. He said that I was not the only one who got taken. I paid the bill and cancelled the card. TOTAL SCAM! I threw the cream away, I would be afraid to use it, too many chemicals!

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6:13 pm EDT
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Idrotherapy / Idro Labs unauthorized credit card charges

I received the free trial of Wrinkle Cream, for which I was to be charged delivery charges.
On 4/9/2018 an entry appeared in my credit card account as follows:
VAST-IDROTHERAPY 611800954460 GB FOREIGN 116.80 (SEQ 243315). and the $AU 158.89.

I did not authorise this transaction.

My name is Patricia Fuss: address, 1/40 Windsor Road, GLENUNGA, SA, AUSTRALIA.

I wish to receive a refund of this amount.

Please cancel any further deliveries of your products.
Thank you,
Patricia Fuss

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Otterling
US
Mar 03, 2020 3:37 pm EST

Sandra Moosman here. I contacted my Bank about four unauthorised withdrawals from my credit card and, as I understand it, since I did not advise before the trial period ended (because I was waiting for the goods to arrive) my credit card was charged on 4 and 6 February for the full price of unreceived goods and then two withdrawals on 21 and 22 February for presumably to be delivered goods which means that even before my trial goods arrived (which is obviously after the trial period ended) there had been four withdrawals from my account.

Since I put the complaint in (on Friday) I have received one parcel (received on 2 March 2020). I have not opened it and can return it. There are two items in the packet. The parcel was dispatched on 24/2/2020.

Be warned anyone looking here. Please be warned. My bank has contacted the merchant to cancel the subscription, I formally state here and now that I cancel the subscription. A valuable, if costly, lesson to learn.

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Shikha Khanna
US
Jan 02, 2019 9:08 pm EST

My name is Shikha Khanna address 101 A Mount View Road, Thames (NZ) yesterday I have 2 unauthorised transactions of $177.35 and $157.70 NZ from my account by idrotherapy company . I didn’t order anything accept free trial product and that was last month.
Your company has no authorisation to cut money from anyone’s account till anyone place any order.
I want my money back as soon as possible
Please cancel any further orders.

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Nada small
AU
Dec 17, 2018 11:48 pm EST

I received a free trial of EE-HEALTHSTORE.COM +[protected] on [protected] $139.21 Plus FAST-IDROTHERAPY.COM [protected] $155.63 for which i was charged delivery charges. I did not authorise this transaction.
My name is Nada Small
I wish to receive a refund cheque as my card was cut up as i did not know what those transactions were. Please cancel any further deliveries of your products . Thank you Nada Small

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C
2:21 am EDT

Idrotherapy / Idro Labs would like to stop the inflow of products. order n° 469908

Dear Sir, Dear Madam,

I keep receiving your products and woudl like to stop this order
My name and adress :
Colette Deridder
18A Avenue de la Petite Espinette
Uccle 1180
Belgium

I receive this from :
Idrotherapy Units 8, 9, 10 Parkside
Shortgate Lane
Laughton
Lewes
East Sussex,
BNB 6DG

Thank you to execute those instructions as soon as possible. Best regards.

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10:09 am EDT

Idrotherapy / Idro Labs idrotherapy and essence of argan oil

I have been scammed into a trial have taken money out of my credit card, and are continually doing so with a ongoing monthly supply which I had not agreed to pay for

using my card to pay these products which I have not ordered

Helen budgeon

13 Cox s
St Nile Tas

[protected]@gmail.com

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1:53 pm EDT
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Idrotherapy / Idro Labs wrinkle reduce + huile d'argan

Au mois de mai, j'ai commandé des produits de soin visage (échantillon) : 14, 48€
Sans rien demander, en juin retrait sur mon compte de 295.77€, un pot de crème de 14 gr reçu.
En juillet, retrait de 216.96€, réception d'un pot de crème de 14 gr.
STOP, STOP, STOP, SVP..
Que faire pour arrêter cet engrenage, à part porter plainte contre cette société.

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3:49 pm EDT

Idrotherapy / Idro Labs the trial product of argan oil

This company is so deceitful!
It doesn't mention its in us dollar for one so when you pay for postage its twice as much as expected then they add on another product that you know nothing about and pay postage all over again let alone international transaction fees and then they start taking $130 dollar increments out of your credit card with more int trans fees!
I sent the products back wiht out even opening and trying because I felt they were trouble form the beginning because of their lack of transparency! Do not try this product
I demanded they give me my money back and they didn't even give me the full amount back... They're theives

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6:36 pm EDT
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Idrotherapy / Idro Labs not receiving product

Order # 262561
I have tried to ring this Aust # you have listed. Unable to connect
Have sent endless amounts of emails... No suitable answers to any of my questions.
Would appreciate it if somebody could contact me ASAP.

My trial date has been & gone still no product...
Have contacted my bank, they will not allow any money to come out of my a/c..
I am also seeking legal advice, through lack of correspondence on your part.

[protected] my contact #

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6:57 pm EDT
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Idrotherapy / Idro Labs unauthorised credit card charges

I wanted a set of "false teeth" as a gag and was ready to pay the $4.95 postage. When I got to checkout I found I had to purchase a tub of skin idrotherapy. $9.91 head office. 39 Main street Balluta Bay, St Julians STJ1017 Malta, a bottle of e-Argan-Oil.$10.62 Head Office Az Argan Ventures Ltd 34 Ardleigh court, Hutton road, Shenfield Brentwood CM15 8LZ United Kingdom. And a bottle of skincare from organic-argan.com $22.67 I cannot find a head office address, just the email address as above.
I dont want to lose anymore money to them and would appreciate what I have lost returned if possible

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Furious Idiot
US
Jun 17, 2018 1:11 am EDT
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I’m having problem with Idrotherapy also, got the sample but was charged for oil of Aragon which wasn’t mentioned in article but I never received, charged €8.54 for cream and €9 for the oil. It was all advertised under a prominent local tv celebrity, she was leaving tv for summer to concentrate on this business, normally I’m level headed and wouldn’t even think about signing for these things but with her endorsement ( which in fact was false and obviously fraudulent) I thought it was above board. There phone numbers are definitely bogus.. no getting through. I eventually got through re “chatline “ on their site. They tell me I have to post back sample at my own expense and also add €9.99 for admin. I’ve seen on other pages people did this only to be still scammed as the company say they never got the return .
I’ve just cancelled my Visa card and will go to bank and put block on them getting near my accounts. How are these gangsters getting away with this. ( I suppose IDIOTS like myself not reading obviously tiny terms and conditions helps them get away with it) a lesson learned 👍

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SoulTraySky
MX
Apr 18, 2018 10:55 pm EDT

Que paso cimenta...

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2:58 pm EDT

Idrotherapy / Idro Labs automatic ordering

friday april 6

I called in to cancel my subscription for idrotherapy and essence of argan oil, I was informed that I had ordered another essence of argan on friday april 6...i don't want any of it, now i have to wait another week for another essence of argan that i did not order, so that i can return all 3. I will be going to the bank and cancelling my visa so they cannot bill me for any of these, trying to get them to cancel my subscription was hell, didn't want to take no for an answer.

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Maryanne O'Neill
AU
May 11, 2018 6:28 am EDT
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BEWARE! BEWARE! BEWARE! Their phishing technique is very misleading requiring a warning to the public. The initial hook they used was using a well-trusted Australian celebrity who endorses these free products and that she personally is giving them away for free. They used Lisa Wilkinson's name, face and personality profile to do this. They indicated all you do is click here for a free product that she herself " Lisa Wilkinson " is giving away this so there is an automatic understanding that this is directly related to her as a person who is giving away the product for free and there is a limited supply only. They also include Cate Blanchett's review saying how great the product is as well and it takes 10 years off the chronological age. They then ask to fill in details, name etc. That takes you to next page of putting in the email plus postal address. They then say that there is a $4.95 fee for postage and handling to cover the initial cost of the free product with a Malta address. I reluctantly place in my credit card details to cover the $4.95 cost only. That then took me to a next page that indicated what was in the product itself which read the ingredient used is more potent than a Retin A formula. My understanding of this ingredient ( Australian standards)
has indicated possible risk/link of Retin A long term ?associated to cause birth defects and high sensitivity for individuals to sunlight. At this point, I do not wish to continue in getting this product but there is no choice in backing out details now. There was also additional information written in small print about that they will take out $99 per month if you do not return your product if your unhappy as well as if you are happy, they will keep sending the product and deduct $99. They didn't say which currency value they will deduct so they may charge me Euros or whatever. Total rip off ! I did not confirm the order in any way ! Once my details were in, there was an email sent headed " Dear Valued Customer, It gave a list of international toll numbers and terms and conditions which I did not initially consent to. The Australian contact number is very misleading and I made adjustments as I was calling them within Australia network. A female answered the phone and said her name was Christine and how can she help me? I explained that I did not confirm the final sale of products to be delivered, and authorized for my details to be deleted and not to proceed with any products. The customer lady said it was too late because it may have been taken care of by shipping even though I did this less than 5-10 minute time frame. Negative experience with customer liaisons here decided the only option is to cancel the entire credit card. This customer liaison person was not able to delete my details, did not take on board or accept that I did not wish to receive the " so-called free products " which was endorsed by a much loved Australian celebrity ? I am upset if they have used Lisa Wilkinson's celebrity profile to sell some sort of bogus product that she is totally unaware of. This is very misleading to the public and needs to be addressed promptly. I have read the other reviews ( complaints ) and this has been my negative experience. The sad thing here is that this scam is so misleading and aimed at all persons no matter how educated they are. The public need to be protected from this type of scam. Simply advertise in another way either purely from their own website and not use other means that is so misleading it is FRAUD ! I believe this should be a legal matter, its that bad !

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5:38 am EDT
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Idrotherapy / Idro Labs anti age cream product

On the 28th March 2018 my credit card was debit with the amount of $148
I answered an add for trial tubs of idrotherapy cream and anywhere argan, i was only supposed to pay the postage as it was a trial. Since then they have used my credit account on at three times debiting $148, I am furious and I have not authorised them to debit my credit card on these occasions. All I received was this package with NO billing notice at all and no further letter to accompany with this package. I want this stopped, and I will be contacting my bank to block this fraudulent company and I request my account to be credited.

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9:59 am EST

Idrotherapy / Idro Labs essence of argan

Responded to ad which came up on Facebook site ordered sample and was deducted 4 amounts €110.71, €125.36, €118.43 €131.58
Totalling €486.08 before I realised what was going on as I was going through chemotherapy at the time and not lookin up my accounts! I'm seriously in a terrible state about this can someone please help
The monies taken shows all different emails on it such as shopargan.com skinflawless.com
Buyidrotherapy.com, idrotherApy-skin.com
A-zargan.com
I wish to return the samples they sent me for my money €486.08 back

Maria Teahan

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5:36 am EST

Idrotherapy / Idro Labs scam

I was charged 600 dollars last Friday without any notification. Thank god I check my bank account every day and I noticed it.
I used Idrotherapy just once and paid 300 dollars, so maybe their system was down and they charged me more. But they don't admit it. They keep saying that there was no mistake.
Is it not ridiculous? Why would they act like scammers?
I opened a dispute with my bank and we're trying to get the money back. Don't know how it will be finished... I hope we'll succeed.

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7:15 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please, be very very careful. Read the reviews before buying from them. It may cost you a lot. Just like many other people I made the same mistake and bought their cream without paying attention to a small print that's barely seen. You can blame people for being so inattentive, but there's also the company that does it on purpose. So I bought the cream and...

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2:06 am EDT

Idrotherapy / Idro Labs debiting my credit card multiple times

I answered an add for trial tubs of idrotherapy cream and anywhere argan, i was only supposed to pay the postage as it was a trial. Since then they have used my credit account on at least 7 occasions, and i certainly have not authorised them to do so, neither have i received any further product, which i dont want anyway. I have been in touch with the disputes dep of the NAB bank too, and i simply cant find a way to contact them directly.

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chevvyttina@yahoo.com.au
AU
Apr 05, 2018 4:56 am EDT
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Hello this is my complaint to this company, I answered an add for trial tubs of idrotherapy cream and anywhere argan, i was only supposed to pay the postage as it was a trial. Since then they have used my credit account on at three times debiting $148, I am furious and I have not authorised them to debit my credit card on these occasions. All I received was this package with NO billing notice at all and no further letter to accompany with this package. I want this stopped, and I will be contacting my bank to block this fraudulent company and I request my account to be credited.

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chevvyttina@yahoo.com.au
AU
Apr 05, 2018 4:58 am EDT
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I hope probably wasting my breathe for someone to reply to my request

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8:39 pm EDT

Idrotherapy / Idro Labs idrotherapy wrinkle cream

I recently applied for the free trial and was sent a jar of your cream.
I just received my bank statement and you have billed me $134.34
I do NOT want this product and I will send you back the cream and I would expect a full refund on my master card or I will get the bank to take action as the product was of no use to me
Thanking You Kindly
CHRISTINE STRICKLAND
5/26 LAUGHLIN STREET
KINGSTON 4114
QLD

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4:13 am EST

Idrotherapy / Idro Labs unauthorised credit card charges

To our surprise we were charged AUD $281.44 for two product which were meant to be for AUD$5.00 each, as advertised on the promotion. I would like to return this product as we would never pay for two little jar of cream and oil at this exorbitant price.
I hope to receive a refund as we haven't even used the product, and we will return it unused.
Is this a scam to catch people in a trial promotion, which obviously we got caught in it. I will refer this to our local consumer affairs in Australia to assist us.
1. 20 Feb 17 ULTIMATE-ARGAN-OIL.COM GERMASOGEIA
CREDIT CARD PURCHASE Ref. #[protected] $129.08
2. 20 Feb 17 IDROTHERAPYFAST.COM NICOSIA
CREDIT CARD PURCHASE Ref. #[protected] $152.36

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2:39 am EST

Idrotherapy / Idro Labs stole money from my card

I have ordered a product from Idrotherapy and got an extra charge!
They took over $200 from my card without my permission and authorization and I have absolutely no idea how they did that. Anyway, now I have to think of a way how to get a full refund. I need to contact them as soon as possible, but unfortunately they do not reply. I really need help, I'm sure I'll never get the product and that they'll do everything just to keep my money. Stay away, this Idrotherapy is a real scam!

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3:50 am EDT

Idrotherapy / Idro Labs this website is a true scam!

Bought about $300 worth product from Idrotherapy website and decided to cancel my order. After I placed my order I decided to read the reviews and I was shocked when I saw all the negative feedback about these guys! I immediately went to their website and contacted customer service. They agreed to cancel my order and promised I'll get my money back within several days but that never happened! They still have my money and they do not reply to my messages! This website is a true scam, do not order from them!

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Overview of Idrotherapy / Idro Labs complaint handling

Idrotherapy / Idro Labs reviews first appeared on Complaints Board on Aug 29, 2012. The latest review Free trial and price query was posted on Oct 25, 2023. The latest complaint I would like a response was resolved on Jan 30, 2023. Idrotherapy / Idro Labs has an average consumer rating of 1 stars from 50 reviews. Idrotherapy / Idro Labs has resolved 3 complaints.
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  1. Idrotherapy / Idro Labs Contacts

  2. Idrotherapy / Idro Labs phone numbers
    +1 (888) 747-0605
    +1 (888) 747-0605
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    +1 (888) 265-7124
    +1 (888) 265-7124
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    United States Head Office
    +44 203 608 3989
    +44 203 608 3989
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    United Kingdom
    +1 (888) 409-1158
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    Canada
    +61 281 034 133
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    Australia
    +64 800 995 077
    +64 800 995 077
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    +353 180 081 6068
    +353 180 081 6068
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  3. Idrotherapy / Idro Labs emails
  4. Idrotherapy / Idro Labs address
    5309 W Broward Blvd., Ste 144, Plantation, Florida, 33317-2611, United States
  5. Idrotherapy / Idro Labs social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Idrotherapy / Idro Labs Category
Idrotherapy / Idro Labs is ranked 126 among 152 companies in the Make-Up and Cosmetics category

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