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CB Email and Messaging Inbox.com This company should be taken to court and blackmailed
Inbox.com

Inbox.com review: This company should be taken to court and blackmailed 17

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Author of the review
7:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Inbox.com takes over your website search engine, without permission, and even it you delete it from active programs, it still remains. One has to delete it from the startup box in the internet connections. This company should be taken to court and blackmailed!

17 comments
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d4l3d
Seattle, US
Aug 03, 2012 7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I managed to avoid the above poster's problems by sticking with the free service with no addons. I've been a faithful user for years...until today. Without warning and for no apparent reason they blocked my entry. I am poor, disabled and house-bound. They'd been so reliable I put all manner of critical info there, too much for someone like me to keep backing up. Without entry this could become life threatening.

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prashantjindal123
IN
Jan 11, 2013 11:54 am EST

Hi,
I have been using inbox.com, since 2005 and i have saved around 700MB data that was very important for me, but sometime back they have deleted my all data and mails, when i mail him regarding that problem, they replied me saying that you have not been using this service from past 3 month.

What the hell man atleat you inform.

SO I AM REQUESTING TO PEOPLE DONOT CREATE A/C IN WWW.INBOX.COM
THIS IS FRAUD WEB MAIL AND STORAGE SERVICE PROVIDER.

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prashantjindal123
IN
Jan 11, 2013 11:57 am EST

www.inbox.com is a FRAUD mail and storage service provider. They misusees the data which you saved.

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thurmo
Midland, US
Feb 20, 2013 12:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i agree..just started now ending..they get a commission whether you "qualify" on a survey or not..they still get there money. I was disqualified for over 7/8 of the surveys. but they do not tell you what their looking for to "qualify" something for nothing. LETS SPIN THE WHEEL OF MISFORTUNE!

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Carlyle Cole
Plant City, US
Jun 11, 2013 4:40 am EDT

My name is Carl. I'm so po'd about inbox it's unreal. They invaded my computer without my permission. When I'm online it starts running. I can close it, but not get rid of it no matter what I do. While it's running I go to task manager and it doesn't even show up. I've done everything I can do to get rid of it. No luck. They're trying to tell me I have to download another program to get rid of it. I've never had to do that before to get rid of a program. Doesn't even show up in my task manager. Not even in control panel, delete programs. What's up with that! These sorry individuals are invading our computers without our permission. I plan on suing them. I'd like to let everyone out there that feels the same way to contact me so we can bring a lawsuit against them and sue their you know what off. I'm not going to put my email here for fear of more junk email, but if you feel the same way as I do contact me at [protected]. Together I think we can get an attorney to sue them and shut them down.

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CreativePsych
US
Jan 21, 2016 7:02 pm EST

Don't use Inbox as its customer service is non existant.
My email account got hacked into and Inbox.com were extremely unhelpful in regards to helping me get my own account back and restore it.
There customer service is pretty much non existant.
They state they will reply back to your email within two days however you are lucky if they reply back within a week.Then after you send them a reply back to their email, you then have to wait another week before they will reply to you again!And on and on.
You will be very "lucky" if you get the matter resolved in a MONTH-if at all.
On top of that, their customer service reps are extremely rude, unhelpful and unpleasant to deal with.
There are many more reliable email providers who value their clients so I highly recommend using them & avoiding Inbox.com altogether.

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Dawn Michelle
Bayshore, US
Aug 18, 2016 9:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I only use Inbox for e-mail, not for storage so I cannot relate to the problems others are having. My only complaint is that they are eliminating their free version of the e-mail and give you no payment option other than PayPal. Very disappointed that after 8 years of satisfaction with inbox that I am now forced to look for another e-mail account.

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Julianne2121
US
Oct 04, 2016 7:41 am EDT

They cannot trap us without us being able to access our emails before they ask us to pay, it is illegal.
I am taking them to court. They will pay trust me, they will pay big time

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JP
US
Oct 31, 2016 9:41 am EDT

complete loss of my primary email account, devastating!

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Dawn Michelle
Bayshore, US
Aug 24, 2017 11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I are disabled senior citizens who have been using inbox e-mail since the time when it was free. Recently inbox decided to close their free service and began charging a modest yearly fee of $8.88. We found this to be acceptable and had no problem with it, however this year the renewal fee is a whopping $39.95! Since my wife and I both have accounts this will mean almost $80 just for e-mail! Being on a fixed income, this has become a hardship. Over the next two weeks we will either eat or have e-mail service. I honestly think that my wife and I should get some sort of a discount, as we have been customers for years. However customer loyalty doesn't seem to matter to these people.

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MaeveH
US
Apr 04, 2018 12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am in favor of a collective law suit. Today, they blocked my access and requested unblocking fees on top of my subscription fees.

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stephen jay
US
Sep 18, 2018 8:22 pm EDT

I used inbox and was surprised it jumped to near $40/yr.
I can get better service from Gmail.com
Plus it is free, Plus inbox requires you to write your own spam filters.

I have tried several time to cancel my account after the 2nd day of use
and get a refund.

They keep replying 'no refunds'

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Gus MH
US
Oct 21, 2018 1:27 pm EDT

I dont understand why "customers" are posting a lot of lies and stupids thinks about this company.This email service it works very, very well.I have this service for a lot of years. No problems found, and excellent service.

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PissedOffInboxComUser
US
Dec 12, 2018 1:15 am EST
Replying to comment of Gus MH

Customers are posting these reviews because the company you work for is a scam.

I used inbox.com for a decade, or nearly a decade, and the majority of that time it was a free service. It then switched a forced paid model, at $8.88 a year - which sucks, but was a reasonable price. The following year it then jumped to $39.99. From $8.88 a year to $39.99 is a massive jump. The customer support essentially does not exist, and does not respond to complaints. I highly suggest you find a new company to work for.

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Al mac
US
Nov 22, 2018 5:19 am EST

I have been a customer for around five years and I am disappointed that the email system is down for two days straight. If I am paying for the service then it should work. I am not sure what I am getting over the free Gmail or Hotmail accounts.

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Leeinbox
Port Charlotte, Florida, US
Aug 30, 2021 6:07 pm EDT

I am still waiting! I changed from quarterly to yearly on inbox. com and got thanked by being blocked from my account!

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TF is Going ON
US
Oct 22, 2021 5:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Inbox.com is from CHINA! You people did not get the red flags and alert bels going off when you saw their inept English? "EXAMINATE"? HELLO! WT ...F is that?! And I quote, from their homepage, BEFORE you sign up: "we do not examinate your messages for advertising purposes". " Can't spell "examine"? Ok, put it in a search, cos the Brits talk weird, and that is NOT even a verb! They somehow have that listed as a noun. FAIL #1.

Scroll down and you get this little gem, end of page: " don’t waste energy jiggling multiple services". JIGGLING? Like jello? Surely, they should have typed JUGGLING! THOSE are your tell-tale signs of a China-based scam company! That is, if their photos of Chinese people didn't clue you in as seen at their homepage and at their contact page: https://www.inbox.com/contact.aspx

Who, since 2020, hasn't learned their lesson about how China businesses operate?! {PS: expect them to fix their errors as soon as they've snooped here!}

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  1. Inbox.com Contacts

  2. Inbox.com phone numbers
    +1 (561) 989-7400
    +1 (561) 989-7400
    Click up if you have successfully reached Inbox.com by calling +1 (561) 989-7400 phone number 0 0 users reported that they have successfully reached Inbox.com by calling +1 (561) 989-7400 phone number Click down if you have unsuccessfully reached Inbox.com by calling +1 (561) 989-7400 phone number 0 0 users reported that they have UNsuccessfully reached Inbox.com by calling +1 (561) 989-7400 phone number
  3. Inbox.com address
    113 NE 2nd Ave, Dania, Florida, 33004-4808, United States
  4. Inbox.com social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Inbox.com Category
Inbox.com is ranked 13 among 29 companies in the Email and Messaging category