Inbox.com
Reviews and Complaints

BIG SCAM company! Once you sign up and pay their $39.96 fee this email company will continue to auto-collect that yearly fee without pre-notice. I've been trying unsuccessfully to get a refund from this email account that I no longer use. Have to let others know about them or they will continue to abuse and fraud people. When I saw a payment was in a pending autopayment state I tried calling them as well as my bank to stop payment. I was unsuccessful and it went through anyway. Now I've been going back and forth for almost a month with this company support to get a refund, because I do not want to continue with this email account. They adamantly refuse to refund even though I have closed the account.

INBOX.COM will block your account and request $$ without notice. They did this to me twice in the last year. They will not unblock you account unless you pay. This is a scam to get customer to pay extra $$ on top of there subscription fees.

I contacted customer service and had several exchanges with them. They absolutely refused to unblock my account for a few hours unless I pay extra fees on top of what I already had paid, and they refused to let me talk to a supervisor. They simply apologized for not given me notice.

I explained that I was unhappy with this and wanted to cancel my subscription, however, I needed to print a few documents. They still refused to unblock my account for a few hours unless I paid unblocking fees.

It seems like they went from sort of bait of switch tactic in that they cancelled its free email service plan to $8.88 a year, which is reasonable, last year. Now, they cancelled that plan, and you have to change to the same plan at $3.33/month, $39.90 a year, which is about 4.5 times more than last year's plan. Unfair. Gmail and other free services have much better offerings, so I'm unsure why they're ripping off its users with this amount.