Indian Railways
Reviews and Complaints

To,
the customer complaint cell
Indian railways

sir,
i sri prabhat sahu booked a e-ticket(jeypore to khurda road jn in hirakhand express/date of journey 07/11/11) on dt-3/11/11 at 9.45 am and Rs 560/- is also deduct from my account, but when i open booking history to print out my ticket i saw that there is no detail in booking history.so, please consider my case and take nesessary action.

To
The Customer Complaint Cell
Indian Railways

Sir,
i have lodged a complaint in Jammu station.please go through it by authority power.
i see the problem of lekage of water more than one and half months on Railway station because i recently job in udhampur so i can see this problem. The connections has been given to the side of railway track are not properly working and water continously fall. It is my humbly request to you please take some action on it and save water, please. This is very big issue becuase wastage of water means wastage of life. Water is not only mine its also your so please remove the problem urgently.
Can you please look into the matter personally and do neeful?

Regards,
Sandeep Kumar Jangotra.
H.No. 127, Arjun Nagar, Lane No. 2, Janipur,
Jammu, (J&K)

To
The Customer Complaint Cell
Indian Railways

Sir,
i have lodged a complaint in sodepur station.please go through it by authority power.
i am facing problems in ticket counter there for more than 3 years.being a student i nearly missed one of my exams.plz see to it.the ticket counters are closed every time.only a single ticket counter opens.
for detailed complaint plz see it from sodepur station.i have lodged a complaint there.and i want immediate ction.
Can you please look into the matter and do the needful?

Regards,
MONALISA GHOSH.
JOY GOPAL ROY CHOUDHURI ROAD,
KOLKATA 700114.
PANIHATI PO.

ac attendant is vary bad. thay smok and drink alcohol and sale also.train no 12967
the name of attendant is p.parmar, nossad pathan, amin, , kamal kumar ect

Dear All,

I have booked a ticket under Ladies quota and travelled by 2722 Dakshin Express on 09.10.2008 from Nagpur to Hyderabad as per details given below:

1) PNR No: [protected]
2) Train No: 2722
3) From Nagpur to Hyderabad
4) Berth No: S3/ 006

I was not provided any berth on the alloted seat. One person was already travelling by that berth. There were no railway personnel around - No TTE and no railway police. The person occupying the berth has abused me and I can put the unparliamentarian words he has used.

The TTE has not come to the S3 compartment even after I have sent a word to him through the railway catering Boy.

For two continous hours, the person who has unauthorisedly occupied the berth has been humiliating me.

There were another two unauthorised persons in the compartment who have been smoking without any break. These persons should have been booked by the law and should have been fined Rs 200/- for every cigerette/ beedi they smoked.

The railway police have come after 3 hours, and evacuated the unauthorised persons.

This pathetic situation allows terrorists to plant bombs and make trains catch fire and make lot of people like me to sacrifice their lives.

In this connection, I demand that
1)the railways take action on the concerned and compensate me for the mental agony caused to me
2)Pay me the fine that would have been recovered from the persons smoking in the compartment( by recovering it from the persons who are responsible for implementing it),

failing which, I will be compelled to approach through concerned channels for getting the grievance redressed.

We r on an edge of distruction coz we do not have portable water but still no sign of action has been taken to stop it.
I`m telling u this thing coz it is happening at Charbagh Railway Station, Lucknow, UP.
Water from d pipes r flowing wid no resistance n friction infact i had complained twice on d railway help line no. ie; [protected] but no such action has yet been taken.Kindley look into d mater.
Thanx

Railways should take more preventive care to stop theft in the trains by strict vigil and more RPF personals in the train.

I feel sorry about your lost.

To find more trains and stations log on to http://www.indiantrains.org/

There is something wrong for sure.

Hi All, suddenly I came to this site till now I don't know about this site.
My doubt is, why you guys are complaining like this. You forget one big thing at here. You are dealing with so called government department controlled by lazy Indian government employees. Forget about your complaints. Nobody care about you. This is your no no our fate. We should go like this even after 100 years ...hehehehehehehe..

muzaffurpur -Ambala exp on 1-4-2010 was right time but without ant justified reason it detained before Sultan pur and became late 3 hours indain express trains are running on average 25 km /hour just faster than bullock cart it takes 9 -10hours from varanasi to lucknow 302 kms can India compete on international level.

I had booked 2 Sleeper Tickets on 24-01-2010 For Patna to Kota by 2948 Azimabad express for 26-02-2010 (PNR No. [protected]). Although there was 345 Available Sleeper Bearth, my & my wife seat alloted in different compartment S6 & S4 seat no. 08 & 02 respectally

Dear All,

Very rue tere is some big scam going on in irctc... wehnever one trys to book ticket in tatkal as soon as it is opened ... in festival time it shows server not working ... and after half hr it opens up with all ticket booked ...i think these guys sell all the tickets to agents.
i am trying to book the tatkal ticket on 13/10/09 and there server is not working ..or some other problem ...because of diwali ..they now this time they will earn huge ammount by giving the tickets by premium rates ...

with respect to the rialway minister i wish to say that your railway system is completly pathetic. the compalints has no end . its very shameful for us our indias capital (delhi) rilway station has so much dirty situation. we should think the peole who are coming from the outside country what sort of impact on them . what do they thing about our transport system. i am not taking about the normal trains i am taking about the ac trains . they lost their luxuries . i am taking about two months ago when i was travelling in sealdha express ( delhi to kolkata) i must say it was a havoc experiance for me ever . the food stuffs are incomplete . the toilets are dirty. no one care for the sanitation . please open your eyes . we are common people and it your duty to tak care of ourself . we can't do anything because nothing in our hand we can only post the comment but it is your duty to begin the journey. the journey of clean enviorment . after all it is also your country . our country . pls respect and the needful steps as soon aspossible .

a responsible citizen

jai hind

when i picked swantra senani, my reservation date is 12.04.09, from darbhanga, train name -swantarta senani express, number-2561, seat number-42, 44
bogie number-s-9

its a very rough condition, very rub smell in bogie, no clean toilet, its a also rough. no any water tootie is there.

plz. change my bogie as soon as.

thanks and regards

umesh
[protected]

Respected Sir

Today I have faced a big problem with suberban train
Yesterday [protected]) I buy a train ticket from beach station to Pazhavanthangal cost Rs:12.00
I used that ticket for up and down, , ,
next day morning that is today [protected]) I buy a ticket for only UP bec I have a ticket for Down that is yesterday ticket
while i was returning to beach station on 6.00 PM, , the ticket checker ask me for ticket I given the return ticket which i am brought on 25-03-2009 but the ticker checker fined me Rs: 261 for without ticket
if my side wrong means please mentioned in the ticket that is valid for only one time use (but is not mentioned in that ticket it returned as ""JOURNEY SHOULD COMMENCE WITHIN 1 HOURE RET. VALID TILL MID NIGHT OF THE NEXT DAY""
in back side of the ticket it mentioned as ""Tickets valid upto midnight "
what it means ...?

I am mentioned the details below

Train ticket No:[protected] [protected])
Exess Fare Charge Sheet No:831170

I request to give me good solution for this problem that I have faced
if my side wrong means please mentioned in the ticket that is valid for only one time use
Thankyou

my pnr no is [protected].

With reference to my reservation in train no. 2302 dated 10/12/2008 my and my wife seat aloted in different compartment A5 and A3 seat no. 08 and 26 respectally how to possible seniour citizen couple travelled in different compartment please see pnr no. [protected] mrs. sudha bhatnagar 62 years of age on cl no. 1 my self harish bhatnagar aloted a seat write pnr no. [protected] because nobody to give attention at the time of travelling because i am the seniour citizen couple aloted lower birth immidietly in same bogies... kindly treated urgent...

Respected sir
my father KURIAKOSE ABRAHAM was traveling in Train No 2515 Express in S-2 Coach, berth No 40 from palakkad to Ghuathy has go chest pain and died on 13-10-2008, near Tada Railway station, nellore District of Andhra Pradesh State.From his accompany i came to know that he was informed the TTR for 3 times that he was got chest pain.But TTR neglated his request and not take any action FOR HIS MEDICAL HELP.so Please take some action against these serious problems in welfare of common people and make the train journey safe for all people and especially for who needs medical help.Kindly do the needful as early as possible
thanking you
yours faithfully
ABIN KURIAKOSE

Dear Sir/Madam,
I Have booked ticket for my sister & to my parents using my online booking id,
in this ticket first passenger is my sister her driving license is a proof of ID for the booked ticket
unfortunately due to his child health, first passenger has not traveled in the train 6128
but she gave her original driving license and ticket to another two passenger they traveled using with the first passenger original ID proof along with their original ID proof

But TTR has not agreed this and also they treated them badly and also he has collected fine Amount rupees 945 from the other two passenger even they showed their ID proof and with first passenger original id proof.
Kindly clarify me the above issue.

Kindly do the needful as early as possible

We were traveling on dated 28th April 2010 in Kerela Exp. Train. No. 2626 PNR No. [protected] We had ordered meal & Janata Khana 6+3 packat from pantry car for night. We received food at 20.30P.M., after receipt of meals It observed that it was smelling very badly. We have shown it immidiatly to Pantry Car manager Mr. P.O.Thomos ( CSI/2626 Kerala Exp.)
As per his information this food packet picked up in train from Jhansi station & he talk to consern person at Jhansi . He talked in telephone with concern person Mr. Mathur /AM/JHS . Unfortunatly during telephonic talk Mr. Mathur is not responding properly & talk in very unfare manner.
We had already given written complaint to pantry car manager & received complaint receipt.
If we eat this food it may cause of food poisioning or affect our health.
We request that Indian Railway should take proper action on this issue & revert us so that in future this type of play with passangers health will not happend.

We a team of 14 members were travelling in Mithila Express on 24.12.2009 to Raxul and returning on 31.12.2009 from Raxul. We had so bitter experience that can not be expressed.
In reserved coach general ticket holders ( espicially in Bihar) entering in coach, making nuisence and behaving as if the reservations were for them. The RPFs and the ticket checkers were just like a doll.They were enjoying the situation.
The honable minister and railway boards are requested to do something against such nuisance activities. The threshold of Nepal is only Raxul

If there will be no step taken by railway authority within a specific time I will copy the same and paste more than 100 times.

Shyamal Dutta
Sukantapally, Boral
Kolkata-7001

2 ticket of jalandhar to amritsur

Sir,
I am going to last two years every month round trip to venkatadri exp CTO to kcg. Nowadays time very imp important but last 1 year every trip 90 min to 120 min average late pal's give resolve ASAP. Thank you pal's consider the value of the time.

Dear Sir,
I purchased one e-ticket as detailed below:
1. Transaction id : [protected]
2. PNR No. : [protected]
3. From : HWH to PTRU
4. Date of Booking : 25.06.10
5. Date of Journey : 29.06.10
6. Name of Passenger : B PAL
7. Sex : Female
8. Age : 63 yrs.
9. Train Name : Shaktipunj Exp.

Before boarding from Howrah station I enquired at Enquiry Counter twice whether the train would travel through Patratu Station since it was learnt sometimes the said train was plying bypassing Patratu. But each time they confirmed it would follow its normal route through Patratu station.

At Dhanbad Station it was learnt the train would not go to Patratu and I had to drop at Dhanbad.
Now my questions are :

1. Why it was not announced at originating station the route of its plying ?
2. Why the TTE on duty did not make me alert to drop at Dhanbad?
3. Why Dhanbad booking counter / Station Manager refused me to refund Rly Fare from Dhanbad to Patratu?

I think you will understand the difficulties of a Sr. Citizen Female Passenger traveling alone and faced the above cited problems.

However, I again claim to refund the Railway Fare from Dhanbad to Patratu at the earliest.
Thanks,

To,
The general manager of Indian railway

Sub: inconvenience to passenger,
Reference: PNR no: [protected]
Train no: 2797
Travel date: 07-06-10
Station name: kachiguda

Sir,
We are regrets to inform you that, my father is traveled in the VENKATADRI EXP, they have reservations for the handicap quotas, they gave the seats in SL1, as the un reserved people occupied the seats complained to the deputy stations manager on the spot, I am very sorry to inform you that, he gave me info that he is UN able to vacate the unreserved people from that a compartment, as I complained to R PF, they ignored my complaint due to the deputy stations manager suggestion .so my father and mother faced the problem up to tirupathi, , is this way to give services for the reserved passengers, please pursue the mater, expecting the positive response from your side& waiting

T.M.seshadri.

Its bizarre that in north indian trains reservation compartment is also for general people. There is no authority to check this too.Also there is a huge menace of transgeneder persons and beggers. I feel too harassed after a comparatively short journey between Mumbai and Vadodara. So onwards i have decided to not opt for sleeper class.

GOOD AFTERNOON!
I HAVE SOME SUGGETION TOWARDS THE YOUR SERVICES.
I WANT TO INFORM U THAT MOSTLY TRAINS ARE ALWAYS LATE. THERE IS MANY REASONS BUT SOME REASONS CAN BE SOLVED LIKE : NOT AVAILIBLITY OF PLATEFORM IN DELHI JN.
AS YOU KNOW PLATFORM NO. 15, 16, 17, &18 ARE NOT OPENED FROM BOTH SIDES. IT'S POSSIBLE THAT WILL OPEN FROM BOTH SIDES. YOU SHOULD HAVE TO JOINTS THESE PLATEFORMS FROM PLATEFORM NO.-11
THANKS

My Ticket PNR No.[protected] and
Ticket No.[protected]

I booked ticket from Bangalore Cantonement Railway station for Thanjavur to Bangalore return for 4 persons.

They allotted one person in S6 coach and others in S8 coach. Then what is the use of booking in single reservation form for all the persons.
Then they allotted the Upper Berth for ladies aged 48 and 68 years and male 55 years old. They don't have no common sense while booking. The availability is not there, it is OK but still plenty of seats are avilable. Please look into the same and take necessary action.

ticket charge mistaken 7 ticket tvm to ekm (Janashadabdi) and 7 tickets ekm to aluvai
total charge rs 763 but he take 863 at trivandrum new terminal counter no. 1 in friday at 06.15 AM
please cheak and replay me

sir, plz cacel my e tickets pnr no. [protected]. from gaya to new dehli. date of journey 01/05/2009. no. of passenger 01. s8/0052/confirm.

Sir,

I have sent an applicationon 04/07/08 to CCM(refunds) Nothern Railways for refund for my ticket of AC -II as the AC was not functioning i had travelled in sleeper Class.

My train No :4217
Journey : from Allahabad to Chandigarh
ticket No : [protected]
EFT No issued by the TTE: 209833
TDR No. : 073435
My address: H No. 490A, TBRL COLONY, SEC 29A, Chandigarh
Phone No : [protected]

I have not got any refund or any reply from you Sir.

I had three AC- 3 tier confirmed I-tickets for train no. 2130 (PNR NO. [protected]) scheduled to depart on 21.8.2007 for travelling from Howrah to Durg. But due to diversion of route I had to perform the journey on the same date by train no. 2834 with freshly purchased seperate tickets. For cncellation of my earlier tickets and refund of money I made an application to the station superintendent, Durg (SECR) and I was issued TDR (NO. 137095 dt. 23.8.2007. The same was sent to The Chief Commercial Manager (Refunds), South Eastern Railway, 14, Strand Road, 9th floor, Kolkatta-700001. And also got the postal received from the concerned office.
But after a year I have not recrived any pay order from the above office although I made three reninder. Hopefully my complaint will treated in good sence and necessary action will be taken for refund of money.

the ticket checkers are the most corrupt persons in this state. being a foreigner i was so harrased just because i didnot know the native language

I am very much disapointed of the behevior in the reservation counter.Due his some mistake he has taken 190 rupee extra also used slan language when spicking to me.

Being late for an hour or so is nothing new to Indian Railways, I was coming from Lucknow to NJP on 19/09/2009. The Amarnath or Jammu - GHY Express was to arrive to leave LKO at 3.30 PM, but the train arrived in the midnight at 12.00. and was to reach the next day i.e. 20/9/2009 at around 2.PM but it reached NJP only on 21/09/2009 at 10.30 AM. The train was running late by around 20 hours.

I was also to go to Guwahati on 08/10/2009 byRajdhani Express which was to reach Guwahati at 5.30 PM. The schedule Departure time from NJP was 11.05 hrs. But the train only arrived at 20 hrs and reached the next day that 09/10/2009 at 1.30 hrs.

This is the status of the Indian Railways punctuality

To spot your train visit http://www.indiantrains.org/spot-your-train/ to know the news update.

Respected Sir/Maam
Yesterday at around 4:30 pm in the evening i tried to book two ticket of chennai to howrah from my irctc user id SUMANKD007. After entering the sbi atm card details, when i clicked pay option, the page went on loading for five minutes and so, and finalyy showed some error message. When i tried to go back to the previous page, it was not working. I closed the browser. Now today, when i checked my balance around 930 rs were gone from sbi account. I logged on to the irctc id, and checked if the ticket is booked, but there was no history of boked ticket. So i want to lodge a complaint regarding this illegal money deduction from my account.

My IRCTC id: SUMANKD007
Email id: Sumankd007@hotmail.com
SBI atm no:[protected]

EMAIL: rksindia@rediffmail.com Mob No. [protected]
Dear Sir,

I was attempting to book tickets for myself and mywife by Kalka Shatabdi ( Trrain No.2011)from New Delhi to Kalka on the 25th Nov. 2010 and in the process electricity broke down. While a deduction has been made from my SB account No.[protected] with our Bank of Baroda (Debit No.2103440/MBBR0096198558 of Rs.600, the money has not been refunded in my Bank's account because in the history of my railway account, there is no booking for the 25th Nov. I will be booking in another attempt but please take action either to refund of this debit of Rs.600 or else booking should be confirmed for the 25th Nov..Your return reply will be highly appreciated.

RAMESH KUMAR SAXENA

i would also like to bring to the notice of higher authority of Railaways, if possible Ms Mamata Banerjee that corruptions is at heights in Ballygunj Railaway reservation counter making people suffer for over 7 years now. we are waitaing for something good to happen but only see bittering days; ticket brokers are openly being given 12 -14 tickets at a single go when legitimate people stand in que; people inside counters directly say that there are no tickets when internet reservation shows availability; when ordinary people stand in que - railway people inside are busy booking tickets for agents...

When Ms Mamata has done or is doing so good we would like to see her take some action against the reservation counter in Ballygunj, Kolkata and if still nothing can be done at least close this counter as this is otherwise of no use for general people beyond making a channel for some brokers to cheat people and tarnish her image.

sir i booked my reservation ticket for sewagram to itarsi, on dated 18/06/2009 which PNR no is [protected] this ticket booked date is 18/05/2009 . sir my complent is, inwhich time i book this tiocket your officale websit shown me available status but sir when i actuly booked i give wating 12&13 no.
sir this no problame but when i show after 10 days in this time also u r sit show avalibilaty, what is this, i thing u r booking clerk corruped and he cheat me, what is problame u show and do better step for future, sir i booked my ticket in yavatmal office, thinking u . give me answer, i and very disappointed . thinking u.

WHY WE DONT HAVE THE AUTHORITY TO TRAVEL FROM WL TICKET TAKEN FROM IRCTC.FIX THAT THE THROUGH IRCTC U CAN ONLY MAKE WL TICKET FROM IRCTCIF THE POSITION IS UNDER 100.

hi, sir this is mohd mushtaque ahmad, booked railway ticket on 29/03/2009 from new delhi to tatanagarjn by rajdhani exptess train no 2444 and i selected my choice of birth as u mention.I choose sl upper and sl lower as i m trevelling with my family.but after payment both the birth came upper.give me suggetion what to do now.pls reply me.thanx mushtaque.

In irctc reservation no option provide to book onward jurney tickwets, if any bady want to take onward jurney tickets( for exp. vskp to sc and sc to manmad) they Compulsory book theit tickets from railway counters only.

Hence please arrange onward jurney tickets booking specilty option in irctc reservation

This is to bring to the kind notice of the Railway Authority that it is very difficult and dangerous for ladies to get down from the fast train at Bhandup, as the platform is very low. Somebody may even go into the tracks, while getting down or my even fracture the legs.
Hope the authorities will give first priority to this and repair the platform to the level of the train.
Kindly take action before anybody meets with an accident.
Thanks in advance for quick action.

TO,
SHRI LALU PRASAD YADAV
UNION RAILWAY MINISTER
25, TUGHLAK ROAD,
NEW DELHI-110 011

SUB: PUBLIC GRIEVANCES: COMPUTER RESERVATION CENTER AT VIKHROLI

Dear Sir,
This has reference to your letter no. BB/ADRM(S)/ Notes dated 5th March, 2002 by Mr. W.K. Prdhan, Additional Divisional Railway. Manager (Suburban), Mumbai CST I regret to inform you that you have not taken any interest regarding fast local halt as well as provision of Reservation Counter at Vikhroli Station due to traditional method of managing the issues in today’s era of change. However, we thank you for considering and materializing the suggestions like installation of PCOs at Railway Station. Computerized Season Ticket Window at Vikhroli (East) and installation of Coupon Validating Machine at Vikhroli (East) Booking Office. We, the residents of Vikhroli really don’t understand that your answer “Most of the locals get halt at Ghatkoper. since Vikhroli is the next station, It would not be desirable to have another half of the fast trains at Vikhroli.” is worth or meaningful, whereas most of the residents of Vikhroli are working class and middle class people always traveling by train, and it makes really a sense for an overly populated area like Vikhroli (Service Provider is Railway), if all fast trains halt at Vikhroli Station as well as there is no need of justification to provide Reservation Center at Vikhroli (as stated in your aforesaid letter) due to its varied-linked nature. Ghatkopar is considered as business class area whereas Vikhroli belongs to middle class area where travelers/consumers are striving to get prompt services. Computerized Reservation Centre is located at Thane, Mulund and Bhandup Stations which are alternate stations, then why cannot there be a Computerized Reservation Centre at Vikhroli Station? Computerization is really meaningful when number of data or services to be provided is abundant, i.e. more customers, consumers or travelers. This is a need of hours in today’s era. Please don’t ignore Vikhroli Suburban’s burning problem considering its day by day increasing wide-ranging consumers/residents. In fact, Computerized Reservation Centre is the necessity at all stations and it helps to ease the pressure during emergency. Since the whole setup is ready i.e. Computers and Local Area Network facility, only additions of Wide Area Network would serve the purpose for both the Railways and the Public (the why getting delayed?).
Forwarded for your kind consideration and necessary action on behalf of Vikhroli Residents’ Association.

Thanking you in anticipation

i was travelling from chennai back to kolkata. on the station, chennai, one important bag of mine was stolen. i want to lodge an FIR . please help

Dear sir
As today morning I faced same problem with rude behavior of parking agent
Vehicle no JH 9 AF 6129
They are ready to fight also with gang members abusing & threatening of CCTV records that I was running away without paying parking charges as I couldn't stop more than 3 min.
If S.E railway is interested in this type of parking service then we are forced to welcome service.
Bimal Klshor
[protected]

oru kadum kai undu...Mananthavadi vazhi kozhikotteku ulla Route block cheyyuka (Engane cheyyum ennu ariyilla). This can make a spark. At that time we can fight for either trains or opening the route thru Sulthan bathery (rathri yathra nirodhanam)...

This is true... but no point warming the chair and having hot arguments on the site... please suggest something for which all can be a part of it... we must make this possible... first one step at a time what and where we need to do and go?

The situation is pathetic and we people are fed up of this.

Its all the game played by the buslobby's. And our Honorable Ministers can’t do anything . Because either they are partners in this business or bribed by the Bus lobby's.
YPR-KCVL GR (2257) will be only on Tuesdays, Thursdays, Sundays.
And KCVL - YPR GR(2258) are on Mondays, Wednesdays and Fridays.
Who will prefer to catch these trains on those days . More over this train wont come to Bangalore Central also .

Once again

Kerala Bus Mafia Key Jai…
Kerala Bus Association Key Jai…
All Kerala MPs Key Jai…

Sad part is that we have a junior railway minister from Kerala now, and he has partnership or interest in a private bus service which operates between bangalore and calicut. I am talking about E Ahmed and the Al hind travels.
As long as there is no visible protest against this situation this will continue. Ideally some political party needs to take this up and bring into the notice of people who are in power.

Is LDF/UDF hearing?

Heard the buslobby is smart enough to block all the railway tickets to kerala. The moment you see it is waitlisted, you may go for bus tickets. That is what they want. The bus mafia cancels all those tickets on the day before the travel..They lose 20bucks per ticket but will get 800 bucks business :))

his is confirm ticket but in print its showing wl ticket [protected]

Dear Sir,
I went to Agra to attend a marriage of my nephew on 26.04.2008 along with my wife. The return ticket was booked more than one month before the schedule departure by Utkal Express, (PNR no. [protected]) from Raja ki Mandi (Agra) to Roorkee. The scheduled time of Utkal Express from Raja Ki Mandi Rly stn is 11:05 Hrs.

On the day of the return journey, I enquired the position of train telephonically on nation wide Railway enquiry (139) at about 09:00 hrs. It was informed me that the train is running by 51 minutes late and will reach Agra cantt. By 11:55 approximately. It may be noted that the Agra cantt. Railway station lies before Raja ki Mandi. Before leaving the residence I again enquired the position of the train and I was informed that the train is 59 minute late and will not reach Agra Cantt. Before 12:00 hrs. Accordingly it was assumed that the train should reach Raja ki Mandi by 12:10-12:15 hrs.

I started from my residence at New Vijay Nagar Colony Agra, by 11:00 hrs and reached the Raja Ki Mandi by 11:35 hrs (before 40-45 minutes of the expected arrival as informed by the railway enquiry.

When I reached railway station, I was surprised to know, that the train was right time and it was never late on Board. I asked from the station master at Raja ki mandi. He said that It is expected that the information provided by Railway enquiry might be the position of the train at Jhansi, which comes about three hours before Agra.

I became upset. I have gone in the reservation queue. It was found that there was a lunch time between 11:50 hrs to 12: 10 hrs. I got the ticket cancelled by 11:33 hrs with a loss of Rs. 198.00.

Further on the advice of the station master, Raja ki Mandi, I purchased journal tickets (ticket no.
AB [protected]-65 at 12:52 hrs upto Delhi and got reservation from TT in SwarnJayanti super fast express.

In Delhi, I went to Bus stand, and got a bus and reached Roorkee by 3:00 hrs in the next morning instead of 07:30 hrs on the same night.

It might be notable that my wife has undergone from a major operation just before two months and she was not advised to take more excursions which was taken by him due to the fault of the railway.

In the light of the above, it is requested that the compensation may be made for poor service/wrong information provided by the Railway for the following losses.

1. Financial loss of about Rs.500.00
2. Physical exertion as well as mental torture especially for my wife who was not advised the same.

It is requested to kindly look into the matter and do needful for the same. It is also suggested that before applying Hi-Tech facilities it must be ensured that wrong information should not be providing.

Providing no information is better than providing wrong information.

Thanking you

Yours faithfully

(P.K. Agarwal)
Principal Research Assistant
National Institute of Hydrology
Roorkee – 247667
Phone: +91-[protected]

these ticket collecter are making the journey of the passengers more pathetic. rapid action should be taken against the corrupted person so that our trust towards the indian railway be stay forever. YOURS
BISHES KUMAR SAHU
BHUBANESWAR
(ORISSA)