Menu
For Business Write a review File a complaint
CB Airlines and Air Travel IndiGo Airlines Offloaded from Indigo flight Chennai to Muscat 6E 1277 with false reasoning at Chennai airport.
IndiGo Airlines

IndiGo Airlines review: Offloaded from Indigo flight Chennai to Muscat 6E 1277 with false reasoning at Chennai airport.

B
Author of the review
2:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was scheduled on an Indigo flight from Chennai to Muscat on the 5th of August 2023 (PNR: QNKMTI, Flight no. 6E 1277). Onward from Muscat, I had a flight to the United States on a different airline (3 hours of layover).

After issuing my boarding pass at the check in desk, the operator at the desk became confused regarding my eligibility to travel to Muscat. I was en route to the US for my studies. They made me wait at the counter for nearly 2 hours with little information regarding the delay in sending me through. All my queries were met with "please be patient". They also confiscated my passport from me while circulating my details on their back channels through WhatsApp. After 2 hours of deliberation, they handed me the boarding pass along with my passport. By this time I was extremely frustrated and panicking.

After this, the Indigo staff at the desk advised and warned me that I did not have enough time (3 hours of layover) at Muscat to board the next flight. They immediately put the burden on me and advised that I make a decision on the spot, whether I should board the flight or otherwise. They started putting out disclaimers like, if I boarded the flight, it would be at my risk. Faced with the real threat of deportation and mental anguish I was subject to for nearly 2 hours, I decided not to continue with my journey.

Presently, I found that the information provided to me by the Indigo staff regarding the requisite time at Muscat airport was false. The Muscat immigration suggests that a person requires just 40 minutes to complete all formalities at the airport to board the subsequent flight (I had a layover for 3 hours).

As a layman, I was unaware of the exit procedures at the airport and the Indigo staff did not provide me any documentation for my exit.

Currently, I am informed by my travel agent that the official noting by Indigo regarding my exit is attributed to "Passenger self-offloaded for personal reasons". This explanation is inaccurate and incomplete. I hope you can provide me a more detailed documentation.

All the details given above can be verified through the conversations in the Indigo backchannels and timestamps obtainable for processing my case at the airport along with the video footage of my presence at the check in desk in the airport.

Kindly provide a suitable documentation for the events, so that I may seek compensation from my travel agent for selling an untenable itinerary.

Most sincerely,

regards,

Beno Jacob

+[protected]

+[protected]

0 comments
Add a comment
  1. IndiGo Airlines Contacts

  2. IndiGo Airlines phone numbers
    +1 (844) 297-3904
    +1 (844) 297-3904
    Click up if you have successfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number 0 0 users reported that they have successfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number
    USA & Canada
    +91 124 435 2500
    +91 124 435 2500
    Click up if you have successfully reached IndiGo Airlines by calling +91 124 435 2500 phone number 4 4 users reported that they have successfully reached IndiGo Airlines by calling +91 124 435 2500 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +91 124 435 2500 phone number 2 2 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +91 124 435 2500 phone number
    33%
    Confidence score
    Head Office
    +973 17 225 650
    +973 17 225 650
    Click up if you have successfully reached IndiGo Airlines by calling +973 17 225 650 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +973 17 225 650 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +973 17 225 650 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +973 17 225 650 phone number
    100%
    Confidence score
    Bahrain
    +973 17 210 277
    +973 17 210 277
    Click up if you have successfully reached IndiGo Airlines by calling +973 17 210 277 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +973 17 210 277 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +973 17 210 277 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +973 17 210 277 phone number
    100%
    Confidence score
    Bahrain
    +880 29 883 374
    +880 29 883 374
    Click up if you have successfully reached IndiGo Airlines by calling +880 29 883 374 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +880 29 883 374 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +880 29 883 374 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +880 29 883 374 phone number
    100%
    Confidence score
    Bangladesh
    +972 37 952 133
    +972 37 952 133
    Click up if you have successfully reached IndiGo Airlines by calling +972 37 952 133 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +972 37 952 133 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +972 37 952 133 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +972 37 952 133 phone number
    100%
    Confidence score
    Israel
    +81 362 400 417
    +81 362 400 417
    Click up if you have successfully reached IndiGo Airlines by calling +81 362 400 417 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +81 362 400 417 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +81 362 400 417 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +81 362 400 417 phone number
    100%
    Confidence score
    Japan
    +965 22 970 246
    +965 22 970 246
    Click up if you have successfully reached IndiGo Airlines by calling +965 22 970 246 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +965 22 970 246 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +965 22 970 246 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +965 22 970 246 phone number
    100%
    Confidence score
    Kuwait
    +977 422 9932
    +977 422 9932
    Click up if you have successfully reached IndiGo Airlines by calling +977 422 9932 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +977 422 9932 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +977 422 9932 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +977 422 9932 phone number
    100%
    Confidence score
    Nepal
    +977 422 9893
    +977 422 9893
    Click up if you have successfully reached IndiGo Airlines by calling +977 422 9893 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +977 422 9893 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +977 422 9893 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +977 422 9893 phone number
    100%
    Confidence score
    Nepal
    +968 24 400 830
    +968 24 400 830
    Click up if you have successfully reached IndiGo Airlines by calling +968 24 400 830 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +968 24 400 830 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +968 24 400 830 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +968 24 400 830 phone number
    100%
    Confidence score
    Oman
    +974 40 367 777
    +974 40 367 777
    Click up if you have successfully reached IndiGo Airlines by calling +974 40 367 777 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +974 40 367 777 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +974 40 367 777 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +974 40 367 777 phone number
    100%
    Confidence score
    Qatar
    +65 62 988 328
    +65 62 988 328
    Click up if you have successfully reached IndiGo Airlines by calling +65 62 988 328 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +65 62 988 328 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +65 62 988 328 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +65 62 988 328 phone number
    100%
    Confidence score
    Singapore
    +94 114 731 800
    +94 114 731 800
    Click up if you have successfully reached IndiGo Airlines by calling +94 114 731 800 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +94 114 731 800 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +94 114 731 800 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +94 114 731 800 phone number
    100%
    Confidence score
    Sri Lanka
    +66 21 342 960
    +66 21 342 960
    Click up if you have successfully reached IndiGo Airlines by calling +66 21 342 960 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +66 21 342 960 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +66 21 342 960 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +66 21 342 960 phone number
    100%
    Confidence score
    Thailand
    +66 21 342 961
    +66 21 342 961
    Click up if you have successfully reached IndiGo Airlines by calling +66 21 342 961 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +66 21 342 961 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +66 21 342 961 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +66 21 342 961 phone number
    100%
    Confidence score
    Thailand
    +971 43 216 900
    +971 43 216 900
    Click up if you have successfully reached IndiGo Airlines by calling +971 43 216 900 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +971 43 216 900 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +971 43 216 900 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +971 43 216 900 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. IndiGo Airlines emails
  4. IndiGo Airlines address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, 122002, India
  5. IndiGo Airlines social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
IndiGo Airlines Category
IndiGo Airlines is ranked 174 among 221 companies in the Airlines and Air Travel category