Infinity Insurance
Reviews and Complaints

Today out of the blue a guy name "Parker" from "Infinity Insurance" called about "Mr. and Mr. King's accident" in May 17th in Hollywood Blvd. When I asked him what's he's talking about and what "accident?" Since I had never been to Hollywood in that day or any other days. And I told him he's a fraudster. And I have no idea who are Mr. and Mrs King. I'm not him nor her for sure. It might be that he dialed the wrong number but he sounded so sure and sounded very fishy to me. It did scared me by the fact that how he got my number.

He hanged up when I screamed fraud. But the question is where did he got my phone number? I'm getting so many unknown phone calls recent months feeling like the phone scams are going wild.

Tried Infinity auto insurance and what a cut-rate company (as far as customer support). Had set up for automatic monthly payments and they didn't hit my account and suspended coverage. When I call to ask why, they said they could reinstate but since lapse in coverage, my premiums would go up by 50%. Now that's great customer service. Went to Progressive and pay way less with better customer service.

Brighway Insurance in St. Augustine seemed to care less and treated me like I was deserving of higher rates even though have a very good driving record.

Infinity basically sucks big time.

When hoping to lower my good driver insurance premiums, I cancelled my policy with Geico after many years. They charged me no cancellation fee. I was led to the Infinity Insurance Company by a Triple A insurance agent through rather poor advice. Seeing my six month premium actually go up by 50 dollars, I searched online and found coverage through Progressive Direct for 150 dollars less. I took the necessary steps to cancel coverage with Infinity, but was told I would need to pay a 10% cancellation fee because "it is state law." I checked out that claim and found the law states that companies MAY elect to charge up to ten per cent. I called back and asked for consideration since I only had my policy for one day. I told the representative I had been give false information and corrected it by saying...the law says you may charge...not that you have to. I was told, "That is right and we do." Further polite asking for special consideration was met with repeated insistence that I would be charged. I have now read online several complaints about this company... I told the representative that I would be adding my voice to the list of negatives, but she simply told me again... "you will be charged 10% and have a good day..." So I paid an extra 50 bucks to do business with this company. Let the buyer beware. Oh - there is nothing in their contract that says there is a cancellation fee... Rotten company !

Myself and my Daughter were rear ended while we were at a stop light. there was damage done to my bumper and the insurance company is refusing to pay the full amount for the damage. they are saying the appraiser said there was previous damage and scratches on the bumper.

so they are refusing to pay 183.00. they want me to take that money out of my pocket to pay for the rest of the damage. all the appraiser did was take pictures and came to this conclusion.

how could he tell if there was any previous damage to my bumper. so i asked the insurance co to send me the pictures and circle the previous damage along with circling the scratches. they refused.

“DO NOT” purchase any insurance policy from Infinity insurance, Infinity are crooks with bad customer services

Don’t even beginning to get a quote from Infinity insurance company. There premiums are higher than others. I had a bad experience with them learned my lesson. Take time and do some homework go to the customer review first before buying anything. Worst insurance I ever had.
My policy was canceled without notifying me of the cancellation. I made a payment on line on 08/01/2012 in the amount of $331.00 the schedule amount that I was posted for me to pay.
The policy was cancelled as of 07/13/2012 but, yet my $331.00 payment was accepted by Infinity. If my policy was cancelled as of 07/13/2012 why was my payment accepted on 08/01/2012. At this time I am I requesting for the $331.00 to be refunded back to me along with all the payments made on the policy which it was over a period of one year of premium paid.
I called Infinity Insurance once I learned that my insurance had been canceled. I have asked for my money to be refunded but, they have refused to refund me any money they are telling me false information. I wasn’t notified by Infinity insurance company or my agency regarding the cancellation. I learned of the cancellation by my auto lease company which I received a notification from the leasing company on 09/01/2012 made a payment online on 08/01/2012 and the insurance was cancelled on 07/13/2012. So for more than one month I was driving without auto insurance, like I told them what if I would have been involved in an auto accident who would have taken responsibility for the damages? Infinity or my insurance agent would have not they would have cared less and I would have been screwed. This is a big negligence and unprofessional on both of these companies. Beware which I found out to late hidden payment installment and other fees.

Infinity is the worst insurance I ever had to deal with. They never answer their phone calls or respond back to your messages. Their claims department is very slow and rude but not only that, you have to call million times before you get through to someone. Never deal with adjustor cinthya segura; she is very rude and it takes almost three each time she returns your call, complaining about why you call her so many times, she is careless about you or your time, same happen with her boss, this lady who I don't remember her name the claims manager never answer her phone either, and still haven't heard from her at all.

I'm the owner of an auto body shop. Infinity Insurance came to estimate the damage, and said that my customer's 2002 Ford Explorer Eddie Bauer is a total loss.
After hearing that, I looked up the Kelley Blue Book on the 2002 Ford Explorer Eddie Bauer 4x4. The SUV is in good and very well maintained condition. The value is 9, 808.00. My repair estimate was 4, 942.40, just about 50% of the value of this SUV. My customer said that he has 1000.00 deductible. That will make Infinity's part about 3, 942.40. They said they will pay off the SUV. He still owes around 9, 000.00 on it . But he still would have to pay his deductible of 1000.00 and be without a vehicle. Do the math, what a waste of money. Infinity will waste 3057.60. The vehicle CAN be repaired at a value under the total loss range.

on april 11, 2012, i was rear ended bu a ### that had infinity auto ins on my motorcycle. it has been 2 months and i have yet to receive 1 f---ing dime from them, , it seemed the only question that they were concerned about was if i was married.

how would that matter/

i am out a perfectly like new s50 motorcycle, have extensive medical bills, and cronic back pain... give me a break, i work for a living, and need my due money to get my life back in order.

This company (Infinity Insurance)is extremely disorganized and unprofessional. When being hit by another party they admitted they were at fault. We explained this to Infinity who insured the car we were in and when we called infinity they were lazy and said we should call the other parties insurance company since the other driver was at fault. They did not want to help or make the call. The other parties insurance would not get back to us. We called infinity and they told us to go to Santa ana to expedite where appraiser can take photos because otherwise it takes them 3 to 4 days to have an appraiser stop by. Drove to Santa Ana and the appraiser was a rude arrogant woman and they worked out of a body shop. The appraisers worked inside a body shop owned by a seprate entity. The Infinity appraiser Lied and said we had to get the work done there in Santa ana at that shop. Not only did she lie but she was nasty and rude. STAY AWAY FROM THIS COMPANY. BAD BAD BAD

I was recently involved in a minor traffic accident involving a driver who was insured with Infinity. My gosh...Infinity is the worst auto insurance. Ms. Christina Gates lives on another planet, she never ever returns phone calls. I sent out a formal complaint letter today to the corporate offices of Infinity, hopefully someone gets on the ball with this claims representative. I am absolutely sick and tired from their poor customer service. DO NOT INSURE WITH INFINITY...YOU'VE BEEN WARNED...

An accident accured on April 27th 2011.. Took it to one of their shops in LA, a guy in a cast on his arm and a cigarrette in his mouth got into my car to look at the mileage, my wife has asthma. So i took it to my shop considering the 20%, at least the work is going to be done. A week an adjuster was coming out to look at the car. After body work was done, the car wouldn't go into reverse, took it to their shop, he couldn't diagnose it, took it to the dealer. 11 days till adjuster came out again, that was fixed. Driving out of the dealer, some noices appeared on right side while making a right turn, back to their shop. Guy test drives and says you gotta replace the shocks( car was hit on left front). I didn't agree with him took it to the dealer again.. It's the entire steering rack/Rack&Pinion that's cracked and needs to be replaced. 8 days wait for adjuster, 3-4 days parts and work of 2.. While all that goes on, rental is only for 30 days, so rest of the time i'm paying rental.. After the car is finally done and ready, they wrote an estimate at the dealer, and minused the $20%. So, rental car for 42 days, the enitial deductible$ 1000, 00, and paid the dealer "co-pay" $ 530.00... Do the math.. Never again

My truck was stolen from me, I had infinity insurance full coverage. They did everything they could to not pay me, they put my family and me through hell, so I was a victim twice. Please check out infinity insurance complaints on facebook http://www.facebook.com/profile.php?id=100002536554444#!/pages/Infinity-AUTO-Insurance-Complaints/207651412613326

Infinity insured turned left in front of my vehicle. Driver admitted fault and was cited by Phoenix PD. Initially Infinity would not return calls then (week later) they admitted the driver was their insured and that we could proceed with our claim. Initially the Adjuster said Infinity would cover our damages...the they changed it to 80% of our damages as speed "might" have been a factor. I pointed out that speed was not a factor and that is supported by the accident report submitted by Phoenix PD and the insured was cited for an improper left turn/failure to yeild.
It took Infinity over a week to view our vehicle and damages and three weeks to give an approval for repair. It then took the body shop three weeks to make our repairs. After the repairs were completed we waited a week and a half for Infinity to return our call(s) so they could make payment to the body shop and we could pick up our vehicle.
When we submitted our rental bill as we were instructed by Infinity to do...the first told us that they would only pay 80% of that charge and later said they would only pay 80% of 15 days worth of rental as the repairs should have been made within 15 days!?
Now we will pursue the outstanding damages via their client personally.
Years ago I used Infinity Insurance Company for my business vehicles...their customer service was horrible then and it has only gotten worse. Do not use Infinity Insurance Company!

I resently rear ended someone who was insured with infinity insurance on 1 / 21 / 2011. I am being honest and admiting i am the one at fault. To get to the point the vehicle was insured but i was listed as an excluded driver meaning i am not on the insurace to drive the vehicle there for our insurance would not cove any damages to either vehicle. I have been given the run around with infinity insurace. Randall torres is in charge of the caims dept in the fort worth area. He told me because i am not covered im going have to pay her $1000 deductable. Her damages were 2664. 89 they gave her a check for 1664. 89 and i would have to pay the $1000. Randall is soooo unprofesinal. I called him for weeks straight leaving him numerous messages and he never once called me back. Before him not returning my phone calls i spoke to him about 3 times and my dad spoke with him twice. He told the woman we hit he has never spoken to us at all or our insurance which is a huge lie, i even gave him my statement saying i am at fault! He advised her bc of our incooporation she needs to get a lawyer and file a lawsuit to get her deductable! She would call our home phone like 5 times a day angry bc no one has contacted her at all. I asked randall what do i do about her calling bc im trying to go about this the right way through insurances. He told me do not answer any of her calls. Then he tells her bc were not answering her calls to sue me. Now bc i am a excluded driver and the insurance wont cover damages they have to send the claim to the subrogation dept which will let me know how to pay the 1000. Randall told me someone in that dept would contact me in about a week. Well a week goes by and nothing. So i call randall but he wont answer my calls. I call him a week sttraight and nothing! I decide to call the woman i hit personaly to let her know whats going on and how her insurance was acting twords me. She said not even her insurance had been keeping in contact with her or returning her calls thats why she had been calling us non stop. I told her im not trying to avoid this situation i just want to get this over and done with as fast as i can. I told her what randall had told me when we actually did speak at the very beging of all this and she said he was telling her the exact oppisite! All she wants is her deductable. Well i call randall back bc im pissed. Again no answer. When i finally get ahold of him i ask him to transfer me to his supervisor and he gives me such a hard time. He hassles me for a reason why. I told him its regarding my claim and he says what about so i tell him againg its about my claim. He refuses and continues asking why i need to speak to her and once i tell him why he will transfer me. So i tell him its to complain about him. Now that i tell him y i want to talk to her he still wont transfer me. Omg im super pissed. I explain to him y i am making a complait about him and he says all he can to cover his butt and point the finger at the woman we hit blaming her for everything! What an unprofessional ###. He gives me her number and i speak with her. Her name is stacy and she really wasnt that much of a help. They gave me the number to the woman incharge of subrogation and i speak to her and she tells me they sent me to collections because i havnt paid! Im like wtf! It has not even been a month since the accident and they havnt even given me a chance to pay or even let me know what i need to pay and they automatically send me to collections. Im so angry. She said she sent me a letter letting me know what i owe on feb 12. (I spoke with her on the 17th) turns out they have the wrong address! Well she says i dont owe 1000 for her deductable i owe the insurance 2664. 89! I suposibly need to pay the deductable and pay back infinity for giving her a check for 1664. 89 for her damages! All the woman i hit wants is her deductable nothing else, we were told from the begining all we need to pay is the deductable so why are they saying we need to pay all of that. Well the lady in subrogation named edith rocco said if i knew from the begining that my insurance denied the claim then i should have paid at the begining! But everyone with infininty told me i had to wait for her to contact me! I am sooo confused and dont know what to believe or whats true. I dont know waht to do. This is the worst insurance company ever everyone please stay away. They lie to your face!

Late last summer (2010) I was rear-ended by an Infinity Insurance customer while I sat parked at a red light. The Infinity Insurance adjuster never showed so I placed the claim through my own insurance carrier (State Farm). I then took my car to a Dealer Collission Center and spent $1, 500 out of my pocket for a rental car durin the 19 days my car was in the shop. State Farm wouldn't pay for the rental car as I did not have rental coverage on my State Farm policy. So I sent a letter to Infinity Insurance Co. who denied $300 of the claim citing "excessive repair period." After I received this denial letter I read Infinity Property & Casualty Co. latest Quarterly Report which states "Infinity Insurance provides personal insurance products with a concentration on nonstandard auto insurance... nonstandard auto insurance is generally undertood to mean coverage for drivers who, because of their driving record, age or vehicle type, represent higher than normal risks and pay higher rates for comparable coverage... Despite a weak economy, the Company continued to enjoy strong growth in written premiums. The third quarter of 2010 marks the fourth consecutive quarter that the Company has experienced growth in written premiums. The third quarter and first nine months of 2010 benefited from $16.8 million and $53.8 million, respectively, of favorable development on loss and LAE reserves compared to $13.2 million and $33.4 million of favorable development for the same periods of 2009. Bodily injury and property damage coverage in California, Florida, Pennsylvania, Texas and Connecticut as well as the Commercial Vehicle product related to accident years 2009, 2008 and 2007 drove favorable development during 2010. The Company believes that the favorable development recognized in 2010 has occurred as lower paid development patterns continue to emerge because of an increase in the claims settlement tempo over the last several years." In other words Infinity Insurance specializes in selling personal auto insurance to drivers who otherwise could not get insurance, then use the underwriting process to delay and deny claims to increase their profitability. So, I filed a Small Claims action agains their "NonStandard" driver and Infinity Insurance Co. scheduled for Small Claims hearing February 2011

I got my car stolen on 9/10/10 and its is 12/1/10. My car was recovered in 3 to 4 hours with minor damage, the thefts took only personal stuff and broke stuff inside, their was also minor scratches around the door handle area. i have spoken to my claim adjuster maybe 3 times at the most. i call him, leave messages on his voice mail never get a call back, i have even spoken to his manager and she was also really rude and said the case was under investigation.

My 2008 Infinity G37 was vandalized early this month. The 4 wheels were stolen. I received a case number from the local police and a claim number from Infinity Insurance. Several days later I was visited by and adjuster to view the car. I was told by Infinity Insurance that a check for the replacement wheels was on its way.. After not receiving the check after 3 weeks I called them and was told the claim was denied. Their reason ? The car could have had after market wheels. In order for them to reconsider the claim they require that I submit dated photos of the car showing what wheels were on it. I have photos of my car prior but not dated.

Warning to all avoid insuring your cars with Infinity unless you enjoy getting royally screwed over.

James Bass (Victim of a royal screwing by Infinity Insurance)

I was driving in a funeral procession and a man cut into the procession in front of me. I was only a Car length behind the other car and we were going about 55 miles an hour. The other car had to see the flashing lights and sticker on the rear view mirrow with about 25 cars with a cop leading the procession on I85 north. The man stopped in the middle of the traffic in front of me. I hit my brakes but skidded into him. He tried to get away but I was following him. He was able to get a moment to cut in front of another car in the HOV lane and pulled off the expressway. He got out of his car and looked to access the damage. He saw none. He jumped back into his car and pulled off saying. "My car is not damage, see you." I was trying to get information on his car but was too far from him to see the Tag. I called the police and was told since the accident was caused by the other driver. The police called a Toll truck and had my car tolled to a dealer's shop. When I called Infinity Ins. Co. they said an ajuster would call me back. It took 5 days to hear from her (Britt Stewart. Immediatly she said they would not pay for damage for my car because it was a collison and I did not have collison. I was shocked because I had just gotten the insurance 4 months before and asked for full coverage. I had not recieved my policy and had no idea I did not have that coverage. Yet the auto repair shop said it was under Unisured Motorist claims. I did have that coverage, but they refused before seeing the police report or talking to my passagener who saw what happened. I called the supervisor. I got a recording and did not hear from her for 5 days. she left a recorded statement that the claim would not be paid under unisured Motorist. She stated she did not have the accident report yet, but would call me when she did. 7 days late I got a call asking for the phone number for the passanger. I got another call 4 days later saying she talked to the person in my car and lied on him. When he called her back to straghten out her lie, she lied on me. At present my car is still in the shop, I was never offered a rental car. I filed a claim with the Insurance Commissioner and waiting. It is now a month I have been without a car, which I depends on for my living. If I had know this company had a reputation like this and so many complaints about them, I would never have gotten insurance with them. I did not know this company. I was placed with them by Dollar Insurance co. When I went to Dollar and asked why they did not give me what I asked for, which was full coverage on this PT Crusiser, the woman got mad at me and said. "contack to Infinity, they are the who make the decisions. She gave me a copy of the front page of the declaration page of the policy and that is all. This company needs to be investigated and I am the one to make sure they do. I will not give up on getting what is due me as getting my car fixed by them. If not, a lawsuit is coming.
Babs Phillips in Atlanta, GA.

I have made a third party claim to this company. The person that hit me has infinity, hence I did the claim to her insurance. Its an open and closed case; I was driving on the street and she pulled out of her driveway and she hit me. Its simple right open, and closed claim. The adjuster called me and i returned her call, Its been 1 1/2 week and I've left messege after messege. She doesn't call me back! Whats worst is that you have the option to be transferred to the operation and surprise! they don't answer either! They are aweful!